<p>We are looking for an Audio/Radio/Speaker Product Support Analyst, with service requests being handled in a call center/phone support environment, to join our team in St. Petersburg, Florida. In this Contract to permanent position, you will play a pivotal role in ensuring customer satisfaction and providing operational support to our sales and customer service teams. This role requires strong communication skills, a detail-oriented mindset, and the ability to collaborate effectively across departments.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a key point of contact for sales teams, ensuring effective communication with customers.</p><p>• Provide backup support to customer service teams and sales staff during out-of-office periods.</p><p>• Respond to customer inquiries promptly and accurately, aiming to exceed service expectations.</p><p>• Assist team members in managing workload overflow to maintain consistent service quality.</p><p>• Process invoices for return authorizations in compliance with established guidelines.</p><p>• Coordinate with the Technical Services department to address and resolve customer service-related issues.</p><p>• Monitor inventory levels and delivery schedules to support operational success.</p><p>• Utilize Netsuite CRM to manage customer interactions and track service requests.</p><p>• Collaborate with teams to improve processes related to vehicle audio, video, and safety product installations.</p>
<p>We are looking for a dedicated Senior Quality Assurance Analyst to join our team in Clearwater, Florida. In this Contract to permanent position, you will play a critical role in ensuring the quality and reliability of payroll-related systems and processes. This is an exciting opportunity to join at the ground-floor level of a new processing system, and getting set up for a long-term career. </p><p><br></p><p>Responsibilities:</p><p>• Perform detailed manual testing of payroll-related systems and processes to ensure functionality and accuracy.</p><p>• Collaborate with the Product Owner and development team to identify and resolve issues during project releases.</p><p>• Conduct thorough quality assurance reviews of backend systems, including general ledger and client payroll setups.</p><p>• Analyze system integrations to ensure seamless connectivity and data flow between platforms.</p><p>• Participate in production deployments, including occasional after-hours support, to maintain system stability.</p><p>• Communicate openly with team members to address challenges and improve workflows.</p><p>• Document test results and create detailed reports to support ongoing improvements.</p><p>• Provide long-term quality assurance support, aligning with the company’s goals and culture.</p><p>• Contribute to a collaborative team environment, fostering a culture of respect and innovation.</p>
