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5 results for Product Support Specialist in Clearwater, FL

Technical Product Support Analyst

Clearwater, FL
onsite
Contract / Temporary to Hire
21 - 23 USD / Hourly
Fully onsite role in Clearwater, FL. This role will convert over full time after 90 day trial period, where free individual benefits and a quarterly bonus plan that will enact upon conversion to full time. We are looking for a skilled Technical Product Support Analyst to join our team in Clearwater, Florida, on a contract with the potential for a long-term position. In this role, you will provide in-depth technical assistance to customers while leveraging your mechanical and electrical expertise to resolve issues effectively. This position offers a dynamic opportunity to work within a healthcare-related environment and contribute to customer satisfaction through reliable troubleshooting and support. Responsibilities:• Address customer inquiries promptly, diagnosing and resolving technical challenges with precision.• Apply mechanical and electrical knowledge, utilizing tools such as voltmeters, to troubleshoot equipment effectively.• Maintain professionalism and de-escalate situations to ensure positive customer experiences.• Collaborate with team members to streamline communication and enhance problem-solving efforts.• Create and manage detailed documentation to support technical processes and training initiatives.• Stay updated on emerging technologies and improve technical skills continuously.• Perform repairs and maintenance on mechanical equipment as required.• Uphold teamwork and a positive attitude in all aspects of the role.• Ensure reliability and consistency in managing customer support tasks.
2026-04-14T00:00:00Z

Technical Support Rep

Sarasota, FL
onsite
Contract / Temporary to Hire
17.4135 - 20.163 USD / Hourly
The Product & Applications group is a specialized team within the Marketing organization responsible for delivering accurate, timely product and application support to both internal and external customers. This role serves as the first point of contact for troubleshooting inquiries related to instrument use, applications, maintenance, and best practices. The Technical Support Representative works closely with Marketing, Sales, Quality, and Operations teams to resolve customer issues and deliver a high level of technical support and customer service. Key Responsibilities<ul><li>Provide professional, timely responses to technical support requests received via phone, email, video call, or web form</li><li>Troubleshoot instrument-related issues, including mechanical, electronic, software, data, and chemistry-related concerns</li><li>Conduct post-sale product training sessions for customers</li><li>Assist customers in locating product documentation and resources</li><li>Document customer inquiries, quality concerns, warranty issues, and feedback in organizational systems</li><li>Generate repair and post-sale service quotes</li><li>Authorize, initiate, track, and manage customer product returns related to repair services</li><li>Maintain up-to-date product and application knowledge</li><li>Document problem statements, troubleshooting steps, and resolutions for all customer interactions</li><li>Partner with Quality teams to escalate and track product non-conformance complaints and communicate outcomes to customers</li><li>Identify potential sales opportunities and share insights with internal teams</li><li>Collect data and prepare reports on recurring technical issues, warranty trends, and system performance</li><li>Maintain accurate records in CRM systems for visibility across Marketing and Sales</li><li>Create and update CRM dashboards, reports, and activity logs</li><li>Enter and maintain leads, contact details, and account information, including updates to existing records</li><li>Log customer interactions such as calls, emails, and meeting notes to support full relationship history</li><li>Review and clean CRM data to ensure accuracy and integrity</li><li>Document instrument registrations</li><li>Prepare regular statistical reports for management related to support ticket volume and trends</li><li>Develop user-facing materials to improve system understanding and reduce support volume</li><li>Provide feedback to product management, sales, and engineering on opportunities for product improvement</li><li>Participate in continuous process improvement initiatives</li></ul>
2026-04-14T00:00:00Z

Application Support Analyst

Saint Petersburg, FL
onsite
Permanent
50000 - 70000 USD / Yearly
A public-sector organization is seeking an Application Support Analyst to provide day‑to‑day operational support for internal application systems and end‑user technology. This role focuses on maintaining desktop environments, administering third‑party software, supporting business applications, and ensuring reliable operation of computer hardware, peripherals, and operating systems. The position requires a self‑motivated professional who can work independently, manage multiple tasks, and coordinate with external vendors when needed. Key Responsibilities<ul><li>Support and maintain a Microsoft‑based desktop environment, including installation, configuration, and troubleshooting of computers, printers, and related peripherals.</li><li>Administer and support vendor‑provided application systems used across the organization.</li><li>Perform operating system installation, configuration, updates, and issue resolution.</li><li>Assist with job scheduling, documentation, and routine operational tasks for application software.</li><li>Provide end‑user support, training, and guidance to ensure effective use of technology resources.</li><li>Install and maintain digital display equipment as needed.</li><li>Utilize scripting tools such as PowerShell to automate tasks and improve efficiency.</li><li>Serve as a liaison between internal teams and external vendors to resolve technical issues.</li><li>Maintain accurate records of work activities using established ticketing and change‑management processes.</li><li>Support organizational needs during emergency situations as part of an emergency‑critical role.</li></ul>
2026-04-09T00:00:00Z

Purchasing Specialist

Odessa, FL
onsite
Temporary
22.1635 - 25.663 USD / Hourly
We are looking for a detail-oriented Purchasing Specialist to join our team in Odessa, Florida. In this role, you will play a key part in overseeing procurement activities, ensuring vendor compliance, and maintaining accurate documentation. This is a long-term contract position that requires exceptional organizational skills and strong communication abilities. Responsibilities: • Monitor and track the progress of purchase request tasks to ensure timely completion. • Process and manage purchase order requests using SAP B1 or similar systems. • Communicate with suppliers and vendors to send purchase orders and request multiple quotes. • Verify that vendors have up-to-date documentation, including contracts, W-9 forms, and other required paperwork. • Set up new vendors in the system, ensuring compliance with company policies. • Collaborate with the Purchasing Manager to support additional tasks and projects as needed. • Maintain accurate records and control over procurement-related documentation. • Analyze vendor quotes to make informed purchasing decisions that align with company needs.
2026-04-20T00:00:00Z

Corporate Benefits Specialist

Saint Petersburg, FL
onsite
Temporary
26.6 - 28 USD / Hourly
We are looking for a skilled Corporate Benefits Specialist to join our team on a contract basis in St. Petersburg, FL. In this role, you will support the administration and management of employee benefits programs, ensuring compliance with policies and regulations while providing excellent service to employees. This position is ideal for someone with strong attention to detail, experience in benefits administration, and a solid command of HRIS systems. Responsibilities:• Manage and oversee employee benefits programs, including health insurance, retirement plans, and 401K and Financial Well-Being Benefits• Ensure compliance with applicable laws, regulations, and company policies regarding benefits administration.• Utilize HRIS systems and ticketing platforms to address employee inquiries and resolve benefits-related issues.• Collaborate with internal teams to ensure seamless integration and accuracy of benefits data.• Generate reports and analyze data using tools like Microsoft Excel to support decision-making processes.• Serve as a point of contact for employees, providing guidance and support for benefits-related questions.• Work with external vendors and stakeholders to maintain effective communication and service delivery.• Monitor and track benefits enrollment and changes, ensuring accurate documentation and timely updates.• Assist in the development and implementation of benefits-related processes and improvements.• Deliver prompt and thorough responses to employee and management inquiries regarding benefits.
2026-04-08T00:00:00Z