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17 results for Tier Ii It Support Engineer in City of Orange, NJ

L3 Helpdesk Engineer / Systems Administrator

New York, NY
onsite
Permanent / Full Time
100000.00 - 130000.00 USD / Yearly
We are looking for an experienced L3 Helpdesk Engineer / Systems Administrator to provide senior-level technical support and infrastructure leadership. This role is ideal for a hands-on, detail-oriented individual who can resolve high-impact issues, strengthen core systems, and help shape reliable support practices across Microsoft, cloud, and virtualization environments. You will work across escalated incidents, strategic improvements, and project delivery while guiding entry-level team members and maintaining strong technical standards. Responsibilities: • Act as the highest technical escalation resource for challenging production incidents, driving issues through to resolution with urgency and precision. • Troubleshoot and resolve complex problems across cloud platforms, server infrastructure, identity services, endpoints, and business applications. • Conduct detailed root cause investigations and implement corrective actions that reduce recurring issues and improve service stability. • Architect, deploy, and support scalable IT solutions across Microsoft 365, Windows Server, Azure, and hybrid environments. • Oversee advanced technical initiatives for internal teams and clients, ensuring milestones, quality expectations, and operational readiness are met. • Transition newly introduced services and platforms into steady-state support by establishing support procedures, documentation, and ownership. • Provide day-to-day guidance to Level 1 and Level 2 engineers through mentoring, technical coaching, and escalation support. • Administer core Microsoft technologies including Exchange Online, Teams, SharePoint, OneDrive, VMware vSphere/vCenter, Azure Virtual Desktop, FSLogix, and multi-session Windows environments. • Manage identity, security, and endpoint platforms by supporting Microsoft Entra ID, Intune, Autopilot, and automation efforts through PowerShell scripting.
2026-06-16T14:48:50Z

L2 IT Helpdesk Engineer

New York, NY
onsite
Permanent / Full Time
80000.00 - 110000.00 USD / Yearly
We are looking for an experienced L2 IT Helpdesk Engineer to provide advanced technical support for users and client environments in New York, New York. This role focuses on resolving complex issues across desktops, networks, cloud services, and endpoint platforms while ensuring a high standard of service. The ideal candidate is comfortable balancing hands-on troubleshooting, documentation, and collaboration with both entry-level support staff and senior engineering teams. Responsibilities: • Act as the main point of escalation for issues that move beyond first-line support, driving problems through to resolution with clear updates to stakeholders. • Diagnose and fix complex technical incidents affecting workstations, connectivity, Microsoft cloud services, and remote support environments. • Investigate recurring problems to identify underlying causes and recommend practical improvements that reduce repeat service interruptions. • Oversee support ticket activity to maintain response commitments, prioritize urgent needs, and keep users informed throughout the resolution process. • Deliver technical assistance to clients through remote sessions and onsite visits in New York, New York as needed. • Support and administer Microsoft 365 applications and services, including collaboration, email, file sharing, and productivity tools. • Troubleshoot Windows operating systems, Windows Server platforms, and core infrastructure components in mixed on-premises and cloud-connected environments. • Assist with Azure administration, hybrid identity functions, endpoint management through Intune, and Windows Autopilot device provisioning. • Contribute to backup operations, virtualization support, security remediation efforts, and the maintenance of accurate technical documentation. • Partner with senior engineers on escalated cases and project work while helping coach Level 1 team members through day-to-day technical challenges.
2026-06-16T14:48:50Z

ERP/CRM Developer

Woodside, NY
onsite
Permanent / Full Time
85000.00 - 95000.00 USD / Yearly
Key ResponsibilitiesSalesforce Administration & Support• Assist with day-to-day Salesforce administration, including user setup, profiles, roles, permission sets, and case management• Maintain data integrity through data imports, deduplication processes, and validation rules• Support the creation and maintenance of reports and dashboards for program, finance, and leadership teams• Troubleshoot user issues and provide timely and effective resolution• Support end-user training and adoption of Salesforce best practices________________________________________Automation & Development• Build and maintain automation using Salesforce Flow (record-triggered, scheduled, and screen flows)• Assist in the development and maintenance of Apex (triggers, classes, and asynchronous processes)• Support Lightning Web Component (LWC) development for internal tools and user interfaces• Participate in evaluating when to use declarative versus programmatic solutions________________________________________Integrations & API Development• Support the development and maintenance of integrations using REST and SOAP APIs• Assist with outbound callouts, including authentication methods such as OAuth 2.0 and API keys• Parse and transform JSON/XML payloads within Apex• Work with middleware platforms (e.g., MuleSoft, Zapier, or other ETL tools) as needed• Monitor and troubleshoot API limits, failures, and latency issues________________________________________System Implementation & Enhancements• Collaborate with stakeholders to gather requirements and translate them into scalable Salesforce solutions• Assist in implementing new features, custom objects, and automation to improve operational efficiency• Participate in system upgrades, release cycles, and sandbox testing________________________________________Performance, Limits, and Optimization• Develop solutions with an understanding of Salesforce governor limits (SOQL, DML, CPU time, heap size)• Write efficient SOQL/SOSL queries and follow best practices to avoid common anti-patterns• Support optimization efforts, including query performance and transaction handling• Assist with implementing caching strategies where appropriate (Platform Cache, Custom Settings/Metadata)________________________________________Monitoring, Debugging, and Support• Troubleshoot production issues using debug logs, Apex exception emails, and system monitoring tools• Identify root causes of failures across integrations, automation, and data processes• Provide Tier 2 support for Salesforce-related incidents• Proactively identify system health risks and improvement opportunities________________________________________Documentation & Engineering Standards• Maintain technical documentation for data models, integrations, and automation logic• Follow established SDLC and change management processes• Contribute to internal best practices for naming conventions, code structure, and deployment procedures
2026-06-10T17:04:19Z

Business Implementation & Support Specialist

Paramus, NJ
onsite
Permanent / Full Time
90000.00 - 125000.00 USD / Yearly
Key ResponsibilitiesTraining & Enablement<ul><li>Facilitate role-specific training and SOP guidance during new brand onboardings, including group training sessions and one-on-one coaching for dispatchers, technicians, and office staff.</li><li>Develop, maintain, and continuously improve SOPs and training materials aligned with standardized platform workflows and enterprise technology standards.</li><li>Coordinate brand readiness activities prior to go-live, including data validation, user preparation, and completion of vendor and platform prerequisites.</li><li>Monitor post-go-live adoption by shadowing users, identifying knowledge gaps, and delivering targeted follow-up training.</li><li>Lead recurring, role-based support sessions to surface adoption challenges and resolve operational issues.</li></ul> Platform Operations & Support<ul><li>Manage platform configuration, including user permissions, business units, form creation, and pricebook administration.</li><li>Build and maintain operational reports and dashboards that enable leadership and brand managers to monitor key performance indicators such as conversion rates, membership metrics, and technician performance.</li><li>Continuously evaluate and optimize workflows to improve usability for brand teams while maintaining organization-wide standards.</li><li>Support the rollout of new tools and platforms across brands and corporate teams in partnership with the CTO.</li><li>Own the internal help desk ticketing process, resolving Tier 1 and Tier 2 platform support requests and escalating issues to internal stakeholders or external vendors when required.</li></ul> Knowledge, Skills, and Abilities<ul><li>Advanced proficiency with field service management or business operations platforms, including configuration, troubleshooting, and end-user training across functional workflows (ServiceTitan experience strongly preferred).</li><li>Proven ability to train and coach users with varying levels of technical skill in a clear, patient, and professional manner.</li><li>Strong written communication skills with the ability to produce clear SOPs, internal communications, and technical documentation.</li><li>Demonstrated project coordination skills with the ability to manage multiple implementations or brand engagements simultaneously.</li><li>Comfort operating within a growing and evolving technology ecosystem and quickly learning new platforms.</li><li>Strong analytical skills with the ability to build reports and present findings in a clear, actionable format for operational leaders.</li></ul>
2026-06-15T14:48:46Z

Help Desk Level 2 / Sys Admin

New York, NY
onsite
Temporary / Contract
25.00 - 36.00 USD / Hourly
We are looking for a Contract Help Desk Level 2 / Sys Admin to support daily IT operations for an onsite environment. This role blends hands-on desktop support with systems administration responsibilities, helping employees resolve technical issues while maintaining core Microsoft and network services. The ideal candidate brings strong troubleshooting skills, communicates confidently with non-technical staff, and works effectively within a collaborative support team. Responsibilities: • Provide second-level technical support for end users by diagnosing and resolving hardware, software, account, and connectivity issues in an office setting. • Administer and support on-premises Active Directory, including user accounts, permissions, and related access management tasks. • Manage Microsoft Entra and Intune to support identity services, device configuration, and endpoint administration. • Troubleshoot and maintain desktop systems, collaboration tools, and productivity platforms such as Microsoft Teams. • Monitor, support, and help maintain Fortinet firewall environments while assisting with network-related issue resolution. • Use JIRA and Jira Service Desk to document incidents, track requests, and maintain clear support records. • Assist with endpoint security efforts by supporting Microsoft Defender and responding to device protection concerns. • Collaborate with the internal IT team and external support partners to ensure timely issue resolution and consistent service delivery. • Work onsite 3 to 4 days per week to provide direct assistance to employees and support day-to-day infrastructure needs.
2026-06-04T18:53:41Z

IT Support/ Field Engineer

Parsippany, NJ
onsite
Temporary to Hire
42.75 - 49.50 USD / Hourly
We are looking for an IT Support/ Field Engineer to provide hands-on technical support and infrastructure assistance for a hybrid environment in New Jersey. This contract-to-permanent opportunity is ideal for a detail-oriented individual who enjoys solving desktop, server, and network issues while supporting end users across both remote and onsite settings. The role combines day-to-day troubleshooting with broader systems support, including work with virtualized platforms and Microsoft-based technologies. Responsibilities: • Deliver technical support for desktops, servers, and network-connected systems by diagnosing issues and restoring service in a timely manner. • Maintain and support core infrastructure technologies, including VMware, Citrix, and Microsoft environments, to promote stable operations. • Assist end users with operating system issues, device configuration, software support, and general workplace technology needs. • Respond to incidents in a hybrid work model, providing remote assistance as well as onsite support when needed. • Monitor and troubleshoot connectivity, performance, and system reliability concerns across user and infrastructure environments. • Contribute to security-focused IT operations by supporting data protection, file security, and general cybersecurity practices. • Document technical problems, resolutions, and recurring trends to improve service quality and support efficiency.
2026-06-10T13:48:46Z

Help Desk Analyst

New York, NY
onsite
Temporary / Contract
23.75 - 27.00 USD / Hourly
We are looking for a Help Desk Analyst to support summer technology operations in New York, New York. This is a Contract position focused on keeping Chromebook devices ready for student and staff use during July and August. The person in this role will handle device upkeep, resolve hardware-related issues, and help maintain an organized support process in a fast-paced environment. Responsibilities: • Inspect, troubleshoot, and repair Chromebook devices to keep equipment in working condition throughout the summer period. • Perform routine maintenance tasks such as cleaning, testing, updating, and preparing laptops for distribution or redeployment. • Track reported device issues, document completed work, and maintain accurate service records for inventory and support purposes. • Identify hardware problems efficiently and determine whether units should be repaired, reconfigured, or set aside for replacement. • Coordinate device intake and return processes to ensure technology assets are handled in an organized and timely manner. • Support general help desk activities by responding to basic technical questions and escalating more complex issues when needed.
2026-06-19T17:33:44Z

End User Technician

New York, NY
onsite
Temporary / Contract
20.62 - 23.87 USD / Hourly
We are looking for an End User Technician to provide dependable desktop and end-user support for a dynamic workplace. This Long-term Contract position is ideal for a service-focused IT specialist who can resolve technical issues efficiently while delivering a positive support experience. The role involves hands-on assistance with user devices, core Microsoft environments, and ticket-driven support activities across a range of day-to-day operational needs. Responsibilities: • Deliver front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner. • Manage and update service requests through the ticketing system, ensuring accurate documentation, clear communication, and proper follow-up. • Provide hands-on support for desktops, laptops, peripherals, and other end-user equipment, including setup, maintenance, and basic repair tasks. • Assist with user account administration and access support within Active Directory, Azure AD, Office 365, and endpoint management tools such as Intune. • Troubleshoot Windows 10 and other Microsoft environment issues to restore productivity and minimize disruption for end users. • Coordinate with senior engineering or infrastructure teams when issues involve servers, networking, or escalations beyond standard desktop support scope. • Apply established IT support practices and operational procedures while managing multiple requests and priorities effectively. • Contribute to a high-quality customer experience by communicating clearly with users and providing attentive, responsive service throughout issue resolution.
2026-06-19T17:44:08Z

IT Manager

Norwalk, CT
onsite
Permanent / Full Time
90000.00 - 100000.00 USD / Yearly
We are looking for an experienced IT Manager to lead technology operations in the Norwalk, Connecticut area. This role is responsible for maintaining a secure, reliable infrastructure while guiding day-to-day IT support and strengthening overall technical standards. The ideal candidate brings broad hands-on knowledge across servers, networking, and cybersecurity, along with the leadership skills to manage support resources and coordinate effectively with external technology partners. Responsibilities:• Direct daily IT operations to ensure dependable performance across infrastructure, systems, and user support services.• Oversee server administration, backup processes, and core systems maintenance to support business continuity and operational stability.• Strengthen cybersecurity practices by monitoring risk, improving controls, and working with specialized providers on around-the-clock protection.• Lead and mentor IT support staff, setting priorities and providing guidance on issue resolution and service delivery.• Collaborate with third-party vendors for infrastructure, data center, and after-hours support, ensuring timely response and consistent service quality.• Troubleshoot network and system issues, identifying root causes and implementing effective corrective actions.• Establish and refine IT best practices, standards, and procedures to improve efficiency, resilience, and overall technology performance.• Support ongoing infrastructure improvements and recommend practical enhancements aligned with business needs.
2026-06-10T14:24:01Z

Passwordless Authentication Audit Support

New York, NY
remote
Temporary / Contract
65.00 - 70.00 USD / Hourly
We are looking for an experienced IT audit specialist to support a passwordless authentication audit for a long-term contract engagement based in Cincinnati, Ohio. This role is well suited for a manager or senior consultant who brings strong knowledge of authentication controls, infrastructure environments, and audit execution within complex enterprise settings. The assignment is expected to begin in late June and will contribute to key Q3 audit efforts, with a focus on assessing control design, technical implementation, and risk exposure related to passwordless authentication. Responsibilities: • Lead and support audit activities focused on passwordless authentication controls, including planning, walkthroughs, testing, and documentation. • Evaluate authentication processes across infrastructure and directory services to identify control gaps, risks, and areas requiring remediation. • Review Microsoft Active Directory configurations and related access controls to assess alignment with security and audit expectations. • Analyze IT application controls and broader IT general controls that support identity, access, and authentication processes. • Partner with stakeholders to gather evidence, clarify technical configurations, and validate how passwordless authentication is implemented in the environment. • Develop clear audit observations, risk summaries, and supporting workpapers that can be used for reporting and follow-up activities. • Apply audit frameworks and control standards, such as COBIT and ITGC principles, when assessing the effectiveness of the control environment. • Contribute subject matter expertise during Q3 audit execution and provide practical recommendations to strengthen authentication governance and control maturity.
2026-06-19T17:44:08Z

Senior Manager, Data & Analytics

Cedar Knolls, NJ
onsite
Permanent / Full Time
125000.00 - 150000.00 USD / Yearly
We are seeking a strategic and technically strong Senior Manager, Data & Analytics to lead the development of a connected data ecosystem that transforms complex information into actionable business insights. Based in Morris County, NJ, this role will integrate data from commercial, digital, operational, and customer-facing channels to improve decision-making and drive business performance. The ideal candidate combines advanced analytical expertise with strong business acumen and can lead both hands-on execution and long-term strategy. Responsibilities Enterprise Data Strategy & Integration<ul><li>Design and manage a unified data ecosystem integrating sales, marketing, CRM, web analytics, and operational data.</li><li>Develop scalable data models and frameworks that provide full-funnel visibility from acquisition through retention and revenue.</li><li>Establish governance, validation, and data quality standards to ensure accuracy and consistency.</li></ul>Advanced Analytics & Decision Science<ul><li>Develop scoring models, segmentation frameworks, and prioritization methodologies to identify growth opportunities.</li><li>Conduct statistical analysis, correlation studies, predictive modeling, and causal inference to uncover performance drivers.</li><li>Build attribution models to measure marketing and sales effectiveness.</li><li>Translate analytical findings into actionable business recommendations and strategic decision frameworks.</li></ul>Performance Optimization & Measurement<ul><li>Create measurement frameworks spanning awareness, engagement, conversion, retention, and customer lifetime value.</li><li>Identify opportunities and friction points throughout the customer journey.</li><li>Define, monitor, and optimize KPIs aligned with business growth objectives.</li></ul>Data Quality & Architecture<ul><li>Serve as the primary authority on data integrity, quality, completeness, and usability.</li><li>Develop methodologies for evaluating and scoring incoming datasets.</li><li>Design and document enterprise data architecture, data flows, schemas, and business logic.</li><li>Standardize key metrics, benchmarks, cohorts, scoring systems, and performance targets.</li></ul>Experimentation & Insights<ul><li>Develop testing and experimentation frameworks to evaluate strategic initiatives.</li><li>Design learning agendas, hypotheses, test panels, and measurement criteria.</li><li>Perform statistical validation, significance testing, outlier detection, and impact analysis.</li><li>Deliver scalable reporting solutions and narrative-driven insights that support decision-making and execution.</li></ul>Strategic Leadership<ul><li>Partner with executive leadership on growth strategy, investment decisions, and performance optimization.</li><li>Model business scenarios, quantify trade-offs, and support prioritization decisions.</li><li>Continuously refine strategies through data-driven analysis and validation.</li></ul>
2026-06-19T18:14:04Z

Jr. Operations Engineer

New York, NY
onsite
Permanent / Full Time
90000.00 - 100000.00 USD / Yearly
We are looking for a motivated entry-level Operations Engineer to join our team in Secaucus, NJ . In this role, you will collaborate with experienced engineers to maintain and enhance mission-critical, low-latency trading systems. This position offers an excellent opportunity to develop technical skills in system administration, networking, and automation while contributing to the operational success of our platform. Responsibilities:• Monitor and maintain the performance of low-latency trading systems to ensure seamless operation.• Assist in resolving incidents by troubleshooting issues and minimizing system downtime in collaboration with senior team members.• Perform essential operational tasks such as system monitoring, log analysis, and routine maintenance.• Develop and implement automation scripts and tools to enhance operational efficiency.• Gain hands-on experience with Linux/Unix system administration and networking technologies.• Contribute to the creation and upkeep of detailed documentation for systems and processes.• Participate in rotational weekend work to ensure system reliability and availability.• Travel occasionally to the data center as required for hardware or system maintenance tasks.
2026-05-27T14:13:46Z

Project Coordinator

Darien, CT
onsite
Permanent / Full Time
120000.00 - 150000.00 USD / Yearly
We are looking for a Project Coordinator to join our team. This position is ideal for someone who can bridge client needs, technical product knowledge, and persuasive solution presentations in a SaaS environment. The role will partner closely with sales and other customer-facing teams to help prospective clients understand platform capabilities and value. Success in this position requires strong communication, curiosity, attention to detail, and confidence working with enterprise software systems. Responsibilities: • Partner with sales colleagues to design and deliver tailored software demonstrations that clearly align product capabilities with client priorities. • Engage prospective customers in discovery conversations to uncover business challenges, operational goals, and solution requirements. • Explain platform advantages in a clear, credible way that addresses questions, reduces uncertainty, and supports informed decision-making. • Keep demonstration environments, sample data, and supporting tools current, well-prepared, and ready for high-quality presentations. • Assist with responses to prospect inquiries by outlining system functionality and articulating how the platform supports business use cases. • Serve as an internal product resource for client-facing teams by sharing practical guidance and functional expertise. • Present software solutions to stakeholders with varying levels of technical and business knowledge, adapting messaging to each audience. • Work collaboratively across teams to strengthen the overall pre-sales experience and improve how solutions are communicated to potential customers.
2026-06-15T18:43:48Z

IT SOX Resource

New York, NY
remote
Temporary / Contract
80.75 - 93.50 USD / Hourly
We are looking for an experienced IT SOX specialist to support a long-term contract engagement. This role is suited for a senior-level consultant who can manage IT control documentation, carry out testing activities, and provide informed guidance on control design in a dynamic business setting. The assignment is expected to run on a permanent schedule for an extended period, with opportunities to contribute to additional application-related control work as business needs evolve. Responsibilities:• Conduct IT SOX control testing and document results with a high level of accuracy and consistency.• Update existing control narratives, matrices, and supporting documentation to reflect current operational practices.• Review the design and effectiveness of established IT controls and identify areas requiring clarification or remediation.• Partner with internal stakeholders to gather evidence, validate control execution, and support audit readiness efforts.• Lead walkthrough sessions for IT processes and applications when new systems or business changes introduce additional control considerations.• Track testing progress, summarize findings, and communicate status updates to project leadership and key stakeholders.• Help assess risks related to infrastructure, access, backup, and configuration practices across the IT environment.
2026-06-08T21:28:41Z

SAP Manager

New York, NY
onsite
Temporary / Contract
57.00 - 66.00 USD / Hourly
We are looking for an experienced SAP Manager to lead enterprise application integration efforts and support cross-functional business objectives in New York, New York. This Long-term Contract opportunity is ideal for a detail-oriented candidate who can connect technical solutions with operational needs while guiding stakeholders through complex ERP initiatives. The role focuses on improving system performance, aligning business requirements with SAP capabilities, and driving effective collaboration across finance, operations, and technology teams. Responsibilities: • Lead ERP integration initiatives that align SAP solutions with business priorities across multiple functional areas. • Partner with stakeholders to gather, refine, and document business needs into clear technical and functional requirements. • Oversee SAP-related workflows, including finance-focused processes, to ensure reliable system performance and process consistency. • Coordinate with technical teams on cloud-based application connectivity, data flow, and enterprise system interoperability. • Support reporting and analytics objectives by helping shape business intelligence solutions tied to operational and financial data. • Guide change management activities by preparing teams for process updates, system enhancements, and adoption of new capabilities. • Collaborate with CRM and related platform teams to improve integration between customer, financial, and operational systems. • Monitor project progress, resolve issues proactively, and communicate status updates, risks, and priorities to leadership. • Contribute to application enhancements involving ABAP and related SAP technologies to support business-critical functionality.
2026-06-08T19:03:41Z

IT Manager/Director

New York, NY
onsite
Temporary to Hire
42.75 - 49.50 USD / Hourly
We are looking for an experienced IT Manager/Director to support and enhance a modern technology environment. This contract opportunity with permanent potential is ideal for someone who combines strong operational IT leadership with genuine enthusiasm for AI-enabled tools and scalable knowledge-sharing practices. The right candidate will bring hands-on expertise across collaboration platforms, SaaS administration, and core infrastructure while thriving in a fast-moving setting where priorities can shift quickly. Responsibilities: • Oversee daily IT operations and provide leadership across infrastructure, end-user support, and enterprise technology services. • Administer and optimize Google Workspace to improve collaboration, security, and overall system performance. • Manage software platforms and licensing, including tools such as Adobe, Figma, and other business-critical SaaS applications. • Build and maintain internal knowledge resources using Obsidian or comparable wiki and documentation platforms. • Evaluate and adopt AI-driven solutions to improve workflows, research, and team productivity. • Support core technical environments involving Active Directory, backup systems, hardware, network technologies, and configuration standards. • Partner with stakeholders to identify technology needs, recommend solutions, and align IT services with business objectives. • Adapt to changing operational demands and take ownership of a broad mix of technical and strategic responsibilities as priorities evolve.
2026-06-08T17:54:14Z

Business Intelligence (BI) Manager

Long Island City, NY
onsite
Permanent / Full Time
110000.00 - 140000.00 USD / Yearly
Position Summary The Business Intelligence Team is accountable for the management, development and execution of the Business Intelligence (BI) & Revenue Assurance Program, Annual Rate Increases, operations dashboards, and reporting, and overall Gross Margin (GM) Integrity. Responsibilities Lead BI team developing and manage production reporting and monthly KPI/MBR Conduct deep dive business intelligence analysis into operational areas within Operations to provide analysis and insight on the interplay between the various key performance indicators (e.g., workforce performance & management, Revenue Assurance, productivity, cost and quality drivers). Effectively collaborate with stakeholders to develop insights and recommendations to enable strategic discussions among leadership. Provide monthly management insight for performance opportunities, including variance analysis to help identify resource allocation and efficiency opportunities Plans, develops and approves all operational policies in all functional areas, with standard operating procedures, and quality management systems for revenue assurance; Inspires and builds leaders, sets an environment that leads to success incorporating a Continuous improvement and Customer-centric focus supplemented with a sense of urgency Work with all departmental owners to implement and ensure controls are in place to support all teams including client success, billing, field and sales Develop and champion issues across organization by engaging key stakeholders on activity and requirements necessary to drive team maximization Oversees the analyses and audits of data to ensure integrity throughout the meter data management processes and resolves issues using appropriate resolution methods. Accountable for formal presentations and communications to all levels of the organization E.g. Monthly Business Reports and requests for investments in organization, accountable for full business case, request for approval and all presentations Qualifications University Degree required. Preferential consideration for Post-graduate degrees (MBA) or professional accounting designation CPA Preference to additional training with Data Analytics / IT Preference for industry experience with Utilities, Telecommunications, or other large consumer base businesses within North American juristictions (250k+ customers) 4+ years related experience and management of high performing teams. High Proficiency in data modelling and analysis with demonstrated acumen using the following tools Excel, PowerBI, & SQL Excellent collaboration skills to build strong working partnerships with stakeholders. Understanding and experience working with statistical revenue and costing information to provide business insight and opportunities to reduce cost. Strong technical skills to mine large volumes of data. Ability to apply superior data knowledge & discovery skills into building effective analysis. Ability to conduct basic statistical and correlation analysis to identify patterns and trends. Industry or working experience with customer billing environments with large transaction volumes such as Utility or Telecommunications, Attention to detail and quality, strong time management and project/work planning skills. Proven ability to work with and deliver Industry Leading Best-in-Class reporting and analytical solutions. Proven ability to coach, mentor, lead and inspire teams Excellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skills.
2026-06-10T17:08:43Z