<p>We are looking for a skilled Desktop Support Technician to join our team. In this role, you will be responsible for ensuring smooth operation and maintenance of desktop systems, hardware, and software. You will provide technical support to associates, troubleshoot issues, and ensure optimal functionality of IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Provide support for desktop operating systems and applications, including O365, and specialized production labeling systems.</p><p>• Install, configure, and set up new desktop and laptop computers for employees.</p><p>• Respond to helpdesk inquiries and assist associates with technical issues.</p><p>• Facilitate video conference setup and troubleshooting as needed.</p><p>• Diagnose and resolve hardware issues related to desktops, laptops, scales, thermal printers, and handheld scanners.</p><p>• Maintain detailed and accurate records of hardware inventory and software licensing agreements.</p><p>• Deliver training sessions for new hires and promoted associates on network access and IT systems, as well as ongoing education for all employees.</p><p>• Perform upgrades, troubleshooting, and proactive maintenance for production labeling systems.</p>
<p>We are looking for an experienced Core Engineering Lead specializing in Networks to join our team. This is a long-term contract position offering the opportunity to design, implement, and optimize cutting-edge network solutions for a world-class infrastructure. The ideal candidate will leverage their technical expertise, leadership capabilities, and problem-solving skills to drive innovation and maintain high-performance networks.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with infrastructure leadership, business units, and IT teams to design and implement reliable and scalable network solutions.</p><p>• Analyze organizational needs to develop, install, and troubleshoot technical systems and solutions.</p><p>• Create and maintain detailed documentation, including network models, diagrams, procedures, and technical specifications.</p><p>• Lead project teams, mentor engineers who are early in their careers, and ensure the successful delivery of network initiatives.</p><p>• Manage capital expenditure requests and oversee the procurement of network hardware and software.</p><p>• Participate in meetings with stakeholders to identify opportunities and propose technical solutions.</p><p>• Standardize and automate network configurations and deployments to enhance efficiency and reliability.</p><p>• Oversee the implementation of network security solutions, including firewalls, VPNs, and intrusion prevention systems.</p><p>• Troubleshoot software, hardware, and system performance issues while monitoring network operations.</p><p>• Provide expert guidance on network segmentation, encryption architectures, and prioritization of voice and video traffic.</p>
