<p>Are you passionate about providing excellent customer service? Do you thrive in a fast-paced, dynamic work environment? We’re seeking talented <strong>Customer Service Representatives</strong> to join our team on an ongoing basis!</p><p><br></p><p><strong>Who We’re Looking For:</strong></p><p>As a Customer Service Representative, you will be responsible for handling inquiries, resolving issues, and delivering exceptional service that leaves a positive impression. Ideal candidates are problem-solvers, effective communicators, and motivated to bring value to every customer interaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries via phone, email, or chat.</li><li>Track and resolve customer complaints and ensure satisfaction.</li><li>Maintain accurate customer records and document interactions.</li><li>Collaborate with other teams to identify solutions for customer needs.</li><li>Stay informed about company products, services, and procedures.</li></ul><p><br></p>
<p>Are you passionate about providing excellent customer service? Do you thrive in a fast-paced, dynamic work environment? We’re seeking talented <strong>Customer Service Representatives</strong> to join our team on an ongoing basis!</p><p><br></p><p><strong>Who We’re Looking For:</strong></p><p>As a Customer Service Representative, you will be responsible for handling inquiries, resolving issues, and delivering exceptional service that leaves a positive impression. Ideal candidates are problem-solvers, effective communicators, and motivated to bring value to every customer interaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries via phone, email, or chat.</li><li>Track and resolve customer complaints and ensure satisfaction.</li><li>Maintain accurate customer records and document interactions.</li><li>Collaborate with other teams to identify solutions for customer needs.</li><li>Stay informed about company products, services, and procedures.</li></ul><p><br></p>
<p>Manufacturing company is looking to add new members with a strong Customer Service mentality! Second shift Service Coordinators are needed to help customers navigate. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike.</p><p>Responsibilities:</p><p><br></p><p>• Provide excellent customer service while speaking with customers and vendors, in accordance with training</p><p>• Dispatch</p><p>• Resolve on-demand customer requests and provide customers with product and service information</p><p>• Communicate clear expectations of costs and estimated time of arrival</p><p>• Follow up with customers in a timely manner to keep them informed</p><p>• Create service estimates, complete billing process and collect payments</p><p>• Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors</p><p>• Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary</p><p>• Identify and escalate priority issues and route calls to appropriate resource</p><p>• Willingness to work in a team environment, provide support to other team members.</p><p>• Attend training to gain detailed knowledge of minor and major mechanical repairs</p><p>• Achieve monthly targets for close percentage, gross profit per job and other targets</p><p><br></p><p><br></p><p>Qualifications:</p><p>• Two-year Associated Degree preferred, minimum High School diploma </p><p>• Experience in (inbound and outbound) sales and customer service preferred</p><p>• Logistics coordinating</p><p>• Able to work under pressure and handle multiple requests</p><p>• Multi-tasking and Attention to detail are required</p><p>• This position requires sitting at a workstation carrying out a variety of both manual and computerized data entry and processing tasks </p><p>• Experience effectively using computers and learning new computer programs </p><p>• One weekend shift per week required</p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Loveland, Ohio. This Contract-to-Permanent position involves supporting the maintenance of way market by managing customer interactions, processing orders, and ensuring a seamless experience. The role focuses on handling quotations, sales, shipments, and invoicing for a variety of products, including track tools, abrasives, welding materials, and more.<br><br>Responsibilities:<br>• Create and provide accurate price quotations while addressing customer inquiries related to pricing.<br>• Prepare detailed estimates and proposals, ensuring customer databases are updated with accurate information.<br>• Process and manage orders using the current system, with potential future transitions to new platforms.<br>• Respond to customer inquiries regarding orders, deliveries, shipments, and invoices in a timely and detail-focused manner.<br>• Build and maintain strong relationships with customers to foster trust and long-term partnerships.<br>• Maintain and update internal systems with accurate records and documentation.<br>• Assist in accounts receivable collections as needed, ensuring timely payment resolutions.<br>• Collaborate with suppliers to gather information on pricing, orders, and delivery schedules.<br>• Support marketing efforts by contributing to the development of materials and new product listings.<br>• Provide regular updates to management on market trends and potential business opportunities.
