We are looking for a technically minded Customer Service Representative to support industrial customers in Ohio. This contract-to-permanent opportunity is ideal for someone who can quickly understand product details, respond with urgency, and help customers identify the right solution for their application. The role is best suited to a detail-oriented individual who is comfortable working in a high-volume manufacturing environment where multiple requests, orders, and technical questions must be handled efficiently.<br><br>Responsibilities:<br>• Respond to inbound calls and emails from customers, providing timely assistance with product inquiries, order-related questions, and application needs.<br>• Review customer requirements and translate technical specifications into appropriate product recommendations for industrial and electromechanical applications.<br>• Enter orders accurately, prepare purchase-related documentation, and maintain clear records within internal systems.<br>• Help customers evaluate factors such as voltage, wattage, dimensions, controls, sensors, and heater configurations to identify suitable products.<br>• Troubleshoot product and application issues by asking effective questions, analyzing information, and guiding customers toward practical solutions.<br>• Manage a steady flow of requests while balancing competing priorities in a fast-paced, transactional work environment.<br>• Communicate clearly with internal teams to confirm product availability, specifications, and order details so customer needs are met efficiently.

• Strong mechanical and technical aptitude with the ability to learn industrial products quickly.<br>• Ability to read, interpret, and discuss product specifications and application requirements with confidence.<br>• Experience supporting or specifying industrial, electrical, mechanical, or electromechanical components is highly valued.<br>• Proven ability to solve problems and assist customers with technical questions in a responsive manner.<br>• Comfortable working in a high-volume setting where speed, accuracy, and organization are essential.<br>• Proficiency with order entry, data entry, email communication, and basic Microsoft Office tools such as Excel and Word.<br>• Backgrounds in industrial distribution, electrical supply, inside sales, manufacturing support, maintenance, or applications support are well aligned with this role.

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