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7 results for Customer Success Manager in Cincinnati, OH
- Mason, OH
- onsite
- Contract / Temporary to Hire
- 26 - 30 USD / Hourly
- <p>Are you a dynamic leader with a passion for customer satisfaction and team development? Our organization is seeking a motivated Call Center Customer Service Manager to oversee daily operations, drive performance, and cultivate a positive work environment in our fast-paced call center.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead and inspire a team of customer service agents to deliver outstanding service across all channels.</li><li>Monitor and analyze key performance metrics, implementing strategies to improve customer experience and operational efficiency.</li><li>Provide ongoing coaching, training, and feedback to support staff development and ensure high performance.</li><li>Handle escalated customer issues, ensuring swift and effective resolution.</li><li>Manage scheduling, resource allocation, and workforce planning to maintain optimal coverage.</li><li>Collaborate cross-functionally with other departments to identify opportunities for process improvements.</li><li>Report regularly to senior leadership on department achievements, challenges, and plans for continuous improvement.</li></ul><p><br></p>
- 2026-04-17T00:00:00Z
- Miamisburg, OH
- onsite
- Temporary
- 20 - 22 USD / Hourly
- <p>South Dayton area company is looking for a Customer Service Representative to join their team! The Customer Service representative will be responsible for processing customer orders, assisting with billing, completing data entry of invoices, maintaining inventory, assisting with shipping & receiving and supporting other clerical duties as needed. This is a contract-to-hire opportunity working full-time hours. </p>
- 2026-04-09T00:00:00Z
- Norwood, OH
- onsite
- Temporary
- 18 - 24 USD / Hourly
- <p>Do you have a passion for exceptional service and enjoy building positive relationships with clients and customers? Our team is seeking motivated Customer Service Representatives to support a variety of industries across the Cincinnati, OH area. This ongoing opportunity is perfect for individuals eager to grow their skills and launch rewarding careers. </p><p><br></p><p><strong>What You’ll Do: </strong></p><ul><li>Respond to customer inquiries via phone, email, or chat in a detail oriented, courteous manner </li><li>Resolve issues efficiently, providing accurate information and ensuring first-contact resolution whenever possible </li><li>Document interactions, update records, and maintain confidentiality of customer data </li><li>Collaborate with other team members and departments to find timely solutions for complex cases </li><li>Recommend process improvements and escalate issues as needed </li><li>Uphold company values and deliver a positive brand experience</li></ul>
- 2026-03-23T00:00:00Z
- Cincinnati, OH
- onsite
- Contract / Temporary to Hire
- 19 - 19 USD / Hourly
- We are looking for an experienced Customer Service Representative to join our team in Cincinnati, Ohio. In this Contract to permanent position, you will play a crucial role in providing exceptional service to our customers, ensuring their needs are met with attention to detail and efficiency. The ideal candidate will have strong communication skills and a keen ability to handle multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to inbound calls promptly and with attention to detail, addressing customer inquiries and resolving issues.<br>• Manage call center operations by providing excellent customer service and maintaining a positive experience for all callers.<br>• Perform accurate data entry, ensuring customer information is correctly recorded and updated.<br>• Handle email correspondence with customers, delivering clear and concise communication.<br>• Process orders efficiently, ensuring accuracy and timely completion.<br>• Schedule appointments for customers while coordinating with internal teams as needed.<br>• Handle outbound calls as required, maintaining a courteous and detail-oriented demeanor.<br>• Utilize Microsoft Excel and Word to maintain records and generate reports.<br>• Collaborate with team members to ensure customer service goals are met and exceeded.<br>• Monitor and maintain customer satisfaction by proactively addressing concerns and feedback.
- 2026-04-13T00:00:00Z
- Cincinnati, OH
- onsite
- Permanent
- 80000 - 100000 USD / Yearly
- We are looking for a dynamic Sales Manager to drive revenue growth and lead sales efforts for our service-based organization in Springdale, Ohio. This role combines strategic planning, customer relationship management, and team leadership to achieve ambitious sales targets. The ideal candidate will have a proven track record in B2B sales and the ability to manage both new business development and existing client portfolios.<br><br>Responsibilities:<br>• Develop and implement effective sales strategies to maximize revenue from new and existing customers.<br>• Actively prospect and qualify leads to identify new business opportunities and close deals.<br>• Manage a portfolio of key accounts, ensuring repeat business, renewals, upselling, and cross-selling opportunities.<br>• Build and maintain strong relationships with customers, acting as a trusted advisor and understanding their unique needs.<br>• Collaborate with technical presales teams to deliver tailored solutions and compelling presentations.<br>• Oversee contract negotiations and pricing discussions to secure profitable agreements.<br>• Provide guidance, coaching, and support to sales team members, fostering a high-performance culture.<br>• Coordinate with sales administration to ensure accurate quotations, order processing, and reporting.<br>• Track and analyze sales performance metrics, market trends, and customer feedback to refine strategies.<br>• Report pipeline activity and sales forecasts to management, ensuring transparency and alignment with organizational goals.
- 2026-04-17T00:00:00Z
- Hebron, KY
- onsite
- Temporary
- 20 - 21 USD / Hourly
- <p>We are seeking professionals with a strong customer service focus to join our team as customer service representative on the 2nd shift. In this role, you will assist customers with both service needs and routine requests, ensuring timely and effective solutions. This position requires excellent communication skills, professionalism, and the ability to work collaboratively with customers and vendors.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Deliver outstanding customer service when interacting with customers and vendors according to company guidelines.</li><li>Address immediate customer requests, offering relevant product and service details.</li><li>Clearly communicate expected costs and arrival times.</li><li>Follow up consistently to keep customers informed about service status.</li><li>Use sales techniques to resolve customer objections and encourage use of services.</li><li>Provide sales information to interested prospects and relay details to sales team members when needed.</li><li>Identify and escalate priority issues as necessary.</li><li>Support teammates and collaborate effectively within the team environment.</li><li>Attend training sessions to build knowledge of service procedures and repairs.</li><li>Meet established targets for service completion, job profitability, and other performance metrics.</li></ul><p><br></p>
- 2026-04-13T00:00:00Z
- Walton, KY
- onsite
- Temporary
- 20 - 21 USD / Hourly
- <p>We are seeking professionals with a strong customer service focus to join our team as Customer Service Representative on the 2nd shift. In this role, you will assist customers with both service needs and routine requests, ensuring timely and effective solutions. This position requires excellent communication skills, professionalism, and the ability to work collaboratively with customers and vendors.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Deliver outstanding customer service when interacting with customers and vendors according to company guidelines.</li><li>Address immediate customer requests, offering relevant product and service details.</li><li>Clearly communicate expected costs and arrival times.</li><li>Follow up consistently to keep customers informed about service status.</li><li>Use sales techniques to resolve customer objections and encourage use of services.</li><li>Provide sales information to interested prospects and relay details to sales team members when needed.</li><li>Identify and escalate priority issues as necessary.</li><li>Support teammates and collaborate effectively within the team environment.</li><li>Meet established targets for service completion, job profitability, and other performance metrics.</li></ul><p><br></p>
- 2026-04-13T00:00:00Z