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3 results for Customer Success Manager in Cincinnati, OH

In House Counsel
  • Mason, OH
  • onsite
  • Permanent
  • 150000.00 - 200000.00 USD / Yearly
  • <p>We are seeking a detail-oriented and business-minded Commercial Contracts Attorney with a strong focus on negotiating, drafting, and managing customer-facing agreements. This role will work closely with sales, account management, finance, and operations teams to ensure customer contracts are clear, compliant, and aligned with the company’s business objectives while mitigating legal and operational risk.</p><p><br></p><p>*This is an on-site position*</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Draft, review, and negotiate a wide range of customer contracts, including master service agreements (MSAs), statements of work (SOWs), purchase agreements, licensing agreements, and subscription service agreements.</li><li>Partner with the sales and customer success teams to structure deals that align with both customer needs and company requirements.</li><li>Ensure customer contract terms comply with applicable laws, regulations, and company policies.</li><li>Advise internal stakeholders on contract risks, obligations, and negotiation strategies.</li><li>Develop and maintain contract templates, playbooks, and negotiation guidelines specifically for customer agreements.</li><li>Manage the contract lifecycle from initial drafting through execution, renewals, and amendments.</li><li>Resolve customer contract disputes in coordination with the legal team and business units.</li><li>Provide training to sales and account management teams on contract best practices and common negotiation points.</li><li>Track and report on key contract metrics, including turnaround times, common negotiation trends, and compliance issues.</li><li>Stay informed on legal and regulatory developments impacting customer contracts and recommend changes to templates and processes as needed.</li></ul><p><br></p>
  • 2025-11-13T17:49:12Z
Customer Service Representative
  • Loveland, OH
  • onsite
  • Contract / Temporary to Hire
  • 23.75 - 27.50 USD / Hourly
  • We are looking for a dedicated Customer Service Representative to join our team in Loveland, Ohio. This Contract to permanent position focuses on supporting customers in the maintenance of way market by handling inquiries, quotations, orders, shipments, and invoices for various products. The ideal candidate will bring strong organizational skills and a customer-focused approach to ensure seamless service delivery.<br><br>Responsibilities:<br>• Prepare and provide price quotations and address customer inquiries with management-approved pricing.<br>• Create estimates and proposals while maintaining customer relationship management databases.<br>• Process orders for company products using the current system and adapt to future systems as needed.<br>• Respond promptly to customer requests for information on pricing, orders, deliveries, shipments, and invoices.<br>• Build and nurture strong relationships with customers to enhance satisfaction and loyalty.<br>• Update systems with accurate information and organize relevant documentation and records.<br>• Assist in accounts receivable collections processes as required.<br>• Communicate effectively with suppliers to gather information on pricing, orders, deliveries, and shipments.<br>• Contribute to the development of marketing materials and new product listings.<br>• Provide reports and maintain effective communication with management about market opportunities.
  • 2025-11-11T14:05:09Z
Marketing Specialist
  • Cincinnati, OH
  • onsite
  • Permanent
  • 45000.00 - 50000.00 USD / Yearly
  • <p><strong>Summary</strong></p><p>The Interior Design & Closet Planning Coordinator is a key member of the Single Family Marketing team, responsible for designing elegant, functional closet systems that enhance the beauty and organization of residential spaces. This role is ideal for interior design professionals who are passionate about space planning, home organization, and collaborating with builders, general contractors, and dealers to bring thoughtful storage solutions to life. The ideal candidate combines creativity with technical skill and thrives in a fast-paced, detail-oriented environment.</p><p><br></p><p><br></p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Closet & Interior Space Design</strong></p><ul><li>Create custom closet layouts that reflect both aesthetic and functional goals.</li><li>Apply interior design principles to develop cohesive, stylish storage solutions that complement overall home design.</li><li>Recommend finishes, materials, and configurations that align with current design trends and client preferences.</li></ul><p><strong>Floor Plan Integration</strong></p><ul><li>Interpret builder-provided floor plans to incorporate closet systems seamlessly into home layouts.</li><li>Collaborate with internal teams to ensure designs align with product capabilities and marketing strategies.</li></ul><p><strong>Builder & Dealer Collaboration</strong></p><ul><li>Serve as a design liaison for builders, general contractors, and dealers, ensuring clear communication and alignment on project goals.</li><li>Provide expert guidance on product selection, layout optimization, and installation support.</li><li>Participate in builder meetings and design reviews as needed.</li></ul><p><strong>Client & Project Support</strong></p><ul><li>Support the sales and marketing teams by providing design expertise and visual materials.</li><li>Track project timelines and deliverables to ensure timely execution.</li><li>Maintain organized records of designs, selections, and communications.</li></ul><p><strong>Process & Innovation</strong></p><ul><li>Contribute to the development and refinement of design standards and best practices.</li><li>Stay current on interior design trends, storage innovations, and customer preferences.</li><li>Provide feedback to product development and marketing teams to enhance offerings.</li></ul><p><br></p>
  • 2025-11-10T14:48:45Z