We are looking for a skilled Systems Administrator to join our team on a long-term contract basis in Racine, Wisconsin. In this role, you will be responsible for ensuring the seamless operation and maintenance of network systems and infrastructure. Your expertise in network engineering, vendor coordination, and system optimization will be critical in supporting both day-to-day operations and larger infrastructure projects.<br><br>Responsibilities:<br>• Install and configure network systems and equipment, ensuring updates to existing systems are implemented efficiently.<br>• Plan and execute office reconfigurations, including Ethernet cabling additions, relocations, and removals.<br>• Manage the installation of switches and equipment in racks, ensuring proper cable organization and replacement of open racks with secure, locked racks.<br>• Perform network cable cleanup across various buildings and areas, organizing data closets and improving cable management.<br>• Configure, install, and replace network cameras and wireless access points, while creating diagrams for camera placement and optimal views.<br>• Coordinate vendor activities, including cabling, electrical work, and punch-down tasks, while managing timelines, verifying quotes and invoices, and assessing quality.<br>• Collaborate with stakeholders to understand project requirements, define use cases, and document project scope and expected outcomes.<br>• Develop and maintain detailed documentation, such as network diagrams, floorplans, cable pathways, and equipment configurations.<br>• Track equipment and project progress using tools like Excel and Smartsheets, and assist with equipment specification, ordering, stocking, and tracking.<br>• Configure and validate installed equipment, ensuring functionality and compliance with security standards.
We are looking for a skilled Systems Administrator to join our team on a contract basis in Schaumburg, Illinois. This role is ideal for someone who is detail oriented, excels in managing system operations and security, and provides exceptional support to end users. The position offers a balanced mix of help desk responsibilities and systems administration tasks, requiring expertise in Active Directory, Microsoft 365, and other related technologies.<br><br>Responsibilities:<br>• Manage and maintain Active Directory, including implementing security policies and configuring group policies.<br>• Administer Microsoft 365 security and compliance tools, including Intune, to ensure data protection and system integrity.<br>• Provide end-user support for Windows operating systems and Citrix technologies, addressing technical issues and resolving tickets.<br>• Harden server operating systems by applying local and network security measures.<br>• Troubleshoot and resolve system-related issues to minimize downtime and improve performance.<br>• Collaborate with team members to enhance system functionality and implement best practices.<br>• Monitor and maintain AWS technologies for efficient cloud-based operations.<br>• Document processes and create guidelines for system maintenance and user support.<br>• Conduct regular assessments of system security and compliance to identify areas for improvement.<br>• Assist with the deployment and configuration of enterprise-level applications.
<p>The Manager of Information Technology will own and oversee internal IT operations and infrastructure while strengthening the firm’s cybersecurity posture in partnership with an outsourced vCISO provider. Reporting to the Head of AI & Technology Solutions, this role sits within the AI & Technology Solutions team and partners closely with Product and Data leadership to align IT systems with future workflows and AI initiatives.</p><p>This position is central to building a modern, reliable, and secure technology environment that enables seamless collaboration and world-class user experience. The firm operates on a hybrid model, with a strong preference for spending at least three days per week in the Chicago office in coordination with leadership.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>Elevate Internal Technology Experience</p><ul><li>Significantly improve internal satisfaction with technology and tech support</li><li>Ensure team members feel supported, empowered, and unencumbered by avoidable technical issues</li><li>Collect and act on ongoing feedback to continuously improve the user experience</li></ul><p>Manage Managed Service Provider (MSP)</p><ul><li>Oversee the firm’s MSP and ensure SLAs are consistently met or exceeded</li><li>Drive a high-touch, white-glove support culture</li><li>Own vendor contracts and renewals across hardware, software, cybersecurity, and IT services</li><li>Hold MSP and security partners accountable through structured performance reviews</li><li>Lead quarterly MSP and vCISO alignment sessions</li><li>Step in hands-on when needed to expedite resolutions or validate MSP work</li></ul><p>Own IT Infrastructure</p><ul><li>Manage hardware lifecycle planning, procurement, and inventory</li><li>Coordinate onboarding and offboarding in partnership with HR and external partners</li><li>Administer core platforms including Google Workspace, Slack, Box, Microsoft 365, and other key applications</li><li>Ensure strong identity and access management through Okta</li><li>Oversee JAMF or Intune policies with MSP support</li><li>Maintain accurate internal documentation, runbooks, and system records</li><li>Handle escalated troubleshooting as needed</li></ul><p>Cybersecurity Leadership</p><ul><li>Serve as the internal point of contact for information security</li><li>Conduct basic internal checks including device compliance, MFA enforcement, and endpoint security</li><li>Partner with vCISO providers on threat monitoring, SIEM/log reviews, risk and vulnerability assessments, and incident response planning</li><li>Support evaluation and selection of vCISO partners</li><li>Ensure clear alignment and execution of security responsibilities across vendors</li></ul><p><br></p>
<p>We are seeking an experienced Senior Salesforce Technical Lead to oversee the design and implementation of scalable Salesforce solutions for our organization. This role involves leading both the technical and administrative aspects of Salesforce, ensuring best practices in coding, architecture, and collaboration with stakeholders to deliver robust technical solutions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the technical design and implementation of solutions across Financial Services Cloud, Salesforce Industries, Broker Insurance and Revenue Cloud, Marketing Cloud, and Digital Experience.</li><li>Develop and maintain custom code using Apex and Lightning Web Components, as well as automate processes with Flows and Process Builder.</li><li>Maintain and optimize the Salesforce data model to support evolving business processes and scalable growth.</li><li>Administer the Salesforce platform, including user access management, security, data integrity, and overall system configuration.</li><li>Collaborate closely with enterprise architecture and other teams to ensure alignment with corporate technology standards and long-term strategy.</li><li>Support and contribute to Salesforce transformation programs, driving continuous improvement.</li><li>Oversee platform health by monitoring system performance, managing release cycles, and optimizing operations.</li><li>Implement and drive DevOps practices, including CI/CD pipeline management, version control, and environment management.</li><li>Ensure compliance with data governance, security, and regulatory requirements throughout the platform.</li></ul>
We are looking for an experienced Senior Systems Administrator to join our team in Schaumburg, Illinois. In this contract role, you will play a key part in managing and securing system environments while addressing user needs through effective troubleshooting and system administration. This position offers an excellent opportunity to work on a balanced mix of help desk and systems tasks.<br><br>Responsibilities:<br>• Manage and maintain Active Directory environments, including implementing security measures and optimizing server configurations.<br>• Ensure compliance and security across Microsoft 365 platforms, including Intune, to protect organizational data.<br>• Provide technical support and resolve user issues, handling a range of help desk tasks efficiently.<br>• Administer and maintain Windows Server and Windows 10 systems, ensuring optimal performance and reliability.<br>• Collaborate on the design and implementation of Citrix solutions for improved end-user computing experiences.<br>• Utilize AWS technologies to support cloud-based infrastructure and services.<br>• Develop and enforce group policies and local security policies to enhance system security.<br>• Perform regular system audits and apply necessary updates to maintain compliance and functionality.<br>• Troubleshoot complex technical issues across multiple platforms, ensuring timely resolution.<br>• Assist in creating documentation and guidelines for system operations and user processes.
<p>We are seeking an experienced and strategic ERP Manager to oversee and optimize our core business platforms, including our ERP system, CRM, SAP, Salesforce, and related enterprise applications. The successful candidate will play a pivotal role in ensuring the reliability, performance, and continuous improvement of mission-critical business systems while leading cross-functional teams and driving efficiency throughout the organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee day-to-day management and administration of the company’s ERP and CRM systems (including, but not limited to, SAP and Salesforce).</li><li>Lead ERP and CRM implementation, upgrades, integration projects, and ongoing system enhancements.</li><li>Collaborate with business stakeholders to identify and document business requirements and translate them into actionable technology solutions.</li><li>Provide leadership for the ERP/CRM support team, ensuring prompt resolution of user issues and maintaining high system availability.</li><li>Develop and enforce best practices, security standards, and compliance protocols for all ERP, CRM, and integrated applications.</li><li>Manage system vendors, consultants, and service providers, including contract negotiation and performance monitoring.</li><li>Drive user adoption by delivering effective training, support resources, and change management initiatives.</li><li>Monitor system performance and analytics; recommend and implement improvements for optimization and scalability.</li><li>Stay up to date with emerging technologies and recommend enhancements to align with organizational goals.</li></ul>
We are looking for a detail-oriented Test Center Administrator to join our team on a contract basis in Chicago, Illinois. This role involves supporting candidates at a testing facility by ensuring compliance with security protocols and assisting with administrative tasks. The ideal candidate will be comfortable with frequent movement and possess strong computer proficiency.<br><br>Responsibilities:<br>• Welcome candidates at the greeter station and verify their identification before testing.<br>• Conduct thorough security checks to ensure prohibited materials, such as calculators or notes, are not brought into the testing area.<br>• Provide assistance during the check-in process and guide candidates through web-based testing procedures.<br>• Monitor the testing room by walking through the area every 10-15 minutes to ensure compliance with test rules and prevent cheating.<br>• Perform light administrative tasks, such as maintaining records and organizing materials.<br>• Utilize computer applications to support testing operations and troubleshoot minor technical issues.<br>• Ensure the testing environment remains secure and conducive to successful examinations.<br>• Communicate with test-takers professionally and address any concerns or questions they may have.<br>• Uphold testing center policies and procedures to maintain a fair and organized environment.
