<p><em>The salary range for this position is $100,000-$105,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance.</em></p><p><br></p><p><strong>Job Description</strong></p><p><strong>Essential Duties and Responsibilities:</strong></p><ul><li>Tracks and reports on timekeeper hours</li><li>Prepares prebills and reviews edits by billing partner(s)</li><li>Verifies the accuracy of billing entries and supporting documentation.</li><li>Prepares invoices for submission to clients via various Ebilling platforms or by email, dependent on client requirements</li><li>Monitors accounts receivable and collection efforts</li><li>Submits budgets per client requirements</li><li>Works closely with billing partners on bill appeals</li></ul><p><strong> </strong></p><p><strong>Skills/Qualifications:</strong></p><ul><li>Detail-oriented, with excellent organizational skills</li><li>Working knowledge of various Ebilling platforms, including: ASCENT, LSS, TyMetrix, Legal-X, Legal Tracker, etc.</li><li>Working knowledge of PCLaw or similar billing application</li><li>Ability to work well under pressure, i.e., managing conflicting and fluctuating deadlines, and effectively prioritizing multiple tasks of equal urgency and importance with minimal supervision</li><li>Experience in effective problem-solving, actively using sound judgment in decision-making processes</li><li>Ability to handle confidential matters discreetly, in a mature and responsible manner conducive to the position</li><li>Effective communication skills, including the ability to be courteous in handling situations patiently and tactfully, with all audiences including partners, associates, staff and external clients and vendors</li><li>Experience with troubleshooting minor technology issues, including hardware and software</li><li>Ability to occasionally work more than 40 hours per week to perform the essential duties of the position; may require irregular hours</li></ul>
<p><em>The salary range for this position is $60,000-$65,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Winter is here! Want to be with a company that will ensure you get to enjoy the holiday season? You don't have to be a 'people person' to want to work for a company that prioritize cultivating a healthy work environment for their employees while emphasizing the importance of a work-life balance. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Ability to prioritize, multitask, manage a high volume of bills per month and meet deadlines.</li><li>Experience with various e-billing vendors (e.g., CounselLink, Bottomline Legal eXchange, Tymetrix, Collaborati, Legal Solutions Suite, Legal Tracker, etc.) and LEDES file knowledge required to perform duties and responsibilities, including but not limited to preparing and submitting bills, budgets, and timekeeper rates according to client requirements.</li><li>Management of timekeepers and coordinate/process appeals as required.</li><li>Ability to execute complex bills in a timely manner (i.e., multiple discounts by matter, split billing, preparation, submission and troubleshooting of electronic bills).</li><li>Monitor outstanding Work in Process (WIP) and Accounts Receivable (AR) balances. Collaborate with billing attorneys to ensure WIP is billed on a timely basis and AR balances are collected withina reasonable period. Follow up with billing attorney and client on all aged AR balances.</li><li>Follow up on collections as directed by either Attorneys or Accounting leadership in support of meeting firm’s financial goals.</li><li>Review and edit prebills in response to attorney requests.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Research and analyze deductions and provide best course of action for balances.</li><li>Process write-offs following Firm policy.</li><li>Ability to effectively interact and communicate with attorneys, legal administrative assistants, staff, and clients.</li><li>Assist with month-end close as needed.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Assume additional duties as needed or assigned</li></ul><p> </p>
<p>We are looking for a skilled Medical Billing Specialist to join our team on a contract basis PART TIME in Des Plaines, Illinois. In this role, you will handle essential billing operations, ensuring accurate claims submissions and resolving unpaid claims with insurance providers. This position requires a proactive individual with expertise in medical billing and coding, capable of working independently without direct training.</p><p><br></p><p>Responsibilities:</p><p>• Process and submit claims accurately to insurance companies for reimbursement.</p><p>• Identify and resolve unpaid claims by analyzing discrepancies and communicating with insurance providers.</p><p>• Prepare and send billing statements to insurance companies and patients as needed.</p><p>• Utilize billing software and systems efficiently to ensure timely payment processing.</p><p>• Conduct follow-ups on pending claims to ensure resolution and payment.</p><p>• Maintain organized records of claims and payments for auditing and reporting purposes.</p><p>• Collaborate with other team members to address billing issues and enhance efficiency.</p><p>• Ensure compliance with healthcare regulations and billing standards.</p><p>• Monitor accounts receivable to ensure timely collection of payments.</p><p>• Provide insights and recommendations to improve billing processes where applicable.</p>
<p><em>The salary range for this position is $65,000 - $72,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p><strong>Job Description:</strong> </p><p> </p><p>The A/R Specialist will manage the timely and accurate collection of customer receivables for the Organization. The ideal candidate will be responsible for the collection, processing, and reconciliation of outstanding receivables. position supports the Company’s objectives through building relationships with customers, working cross-functionally with departments and monitoring and reporting on key performance indicators.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Monitor the accurate and timely generation of customer invoices, ensuring compliance with established billing policies and procedures.</li><li>Review and verify the accuracy of invoices and other billing documents.</li><li>Maintain consistent communication with contact(s) at customer to ensure prompt payment and resolve any outstanding payment issues.</li><li>Reconciliation of assigned customer accounts to identify and address discrepancies or variances.</li><li>Investigate and resolve customer inquiries related to billing discrepancies or account issues.</li><li>Prepare and maintain accounts receivable reporting, including aging analysis and collection forecasts.</li><li>Monitor and track customer payment trends, identifying potential risks and opportunities for process improvement.</li><li>Assist with month-end and year-end closing activities as needed, ensuring accurate revenue recognition and financial reporting.</li><li>Support internal and external audits by providing documentation and responding to inquiries.</li><li>Stay up to date with industry best practices and regulations related to accounts receivable and billing.</li></ul><p> </p><p> </p>
<p><strong><em>Job: </em></strong><em>Collections Specialist </em></p><p><strong><em>Salary range:</em></strong><em> $50,000-$65,000 + Bonus </em></p><p><strong><em>Benefits:</em></strong><em> medical, vision, dental, life, and disability insurance</em></p><p><br></p><p>We are looking for a <strong>Spanish Speaking,</strong> motivated and detail-oriented Collections Specialist to manage third-party and in-house collection accounts. This role is critical in ensuring timely resolution of delinquent accounts while maintaining strong relationships with external partners. The ideal candidate will possess a strong background in collections, excellent analytical skills, and the ability to implement strategies for improved recovery rates.</p><p><br></p><p><em>To apply to this Onsite role please send your resume to [email protected]</em></p><p><br></p><p>Responsibilities:</p><p>• Build and nurture partnerships with third-party collection agencies through regular performance reviews and strategy discussions.</p><p>• Provide updates to senior management on account progress and overall health of third-party collections.</p><p>• Evaluate account data across multiple partners to identify opportunities for enhanced recovery results.</p><p>• Oversee the resolution of delinquent accounts in a compliant and timely manner.</p><p>• Assist the collections team with inbound and outbound calls, including negotiations, settlements, and account reconciliation.</p><p>• Utilize tools such as skip tracing and historical account data to effectively resolve outstanding balances.</p><p>• Introduce and implement process enhancements to improve efficiency and compliance.</p><p>• Monitor and manage account performance metrics to ensure goals are met.</p><p>• Collaborate with internal teams to refine collection strategies and optimize workflows.</p>
<p><em>The salary range for this position is $70,000 to $72,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected].</em></p><p><br></p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Process accounts payable invoices (PO & NON-PO) in accordance with policies, procedures, and SOX compliance. Investigate and resolve problems associated with the processing of invoices. Identify and prioritize processing of invoices earning vendor discounts.</li><li>Perform daily reconciliation of freight and contract shop invoices imported into AP’s system from different ERP systems. Process invoices from the error log created by AP’s scanning software. Perform vendor statement reconciliations. Perform periodic analysis of duplicate, open, and unpaid invoices.</li><li>Process and complete all scheduled payment runs. Coordinate payment activities with Treasury, according to the prescribed process, including resolving payment issues. Analyze the payment proposal to ensure electronic methods are maximized. Ensure remittance information is accurate, including routing and account information for electronic payments.</li><li>Special projects</li><li>Maintain all aspects of the vendor master files. This includes set-up, changes, and deactivations of vendors. Assist with monthly reporting and audits. Perform monthly vendor master change review. Lead efforts in resolving IRS B-notices and perform backup withholding where applicable.</li></ul><p><strong>Typical Decisions</strong></p><ul><li>Determine which inquiries are beyond the scope of the Accounts Payable position and direct them to the appropriate department.</li><li>Ensure invoices have the appropriate approvals and documentation.</li><li>Coordinate invoice resolution of PO invoices with the appropriate individual to correct any quantity, pricing, or goods receipt issues.</li><li>Verify all payments are complete and accurate.</li><li>Determine which vendors are more suitable for the virtual credit card program versus ACH/EFT.</li><li>Identifying & prioritizing invoice processing for earning maximum discounts.</li></ul>
<p><em>The salary range for this position is $55,000-$70,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected].</em></p><p><br></p><p>We are in the Services industry, based in Chicago, Illinois, and we are actively searching for a diligent Accounts Receivable Analyst to join our dynamic team. This role centers around providing top-tier support for account management, enhancing cash flow through detailed reporting and analysis, and implementing processes to track E-billing progress and reduce overdue balances.</p><p><br></p><p><strong>Job Responsibilities:</strong></p><p>• Efficiently process customer credit applications and maintain precise records of customer credit</p><p>• Directly liaise with clients to respond to queries, provide reports, and resolve invoice discrepancies and receivable issues</p><p>• Collaborate with the billing department and attorneys to address billing and collections problems</p><p>• Actively track E-billing progress, including status reporting and resolving short-paid and rejected invoices in conjunction with the Billing department</p><p>• Contribute to the creation of best practices for E-billing monitoring, collections, and A/R management to optimize processes</p><p>• Assess delinquent accounts and suggest resolution strategies</p><p>• Handle daily processing and posting of client payments</p><p>• Coordinate with attorneys on payment-related issues, ensuring proper allocation of payments</p><p>• Process suitable credits, write-offs, and discounts on client invoices</p><p>• Prepare and monitor A/R dashboards and reports, including aging, reconciliation, and collections reports</p><p>• Carry out ad hoc reporting and other assigned tasks and projects.</p>
<p><em>The salary range for this position is $70,000-$85,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Accounting Associate. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide.</p><p><br></p><p>We are offering an exciting opportunity in Chicago, Illinois, for an Accounting Associate who will have a pivotal role in our team. As an Accounting Associate, your primary focus will be on transactional duties related to Accounts Payable (AP) and Accounts Receivable (AR), as well as assisting with special projects. This role is based in a dynamic environment, where you will be processing client payments, coding invoices for payment, and managing company credit card processing.</p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Oversee the application and research of client payments and the preparation of deposits</p><p>• Process and apply coding to invoices for payment</p><p>• Assist in the management of Employee Expense and Company Credit Card processing</p><p>• Prepare and enter related journal entries accurately</p><p>• Manage and maintain accurate customer credit records</p><p>• Assist the Accounting Manager and Controller with special projects as necessary</p><p>• Ensure all processing and reporting deadlines are met</p><p>• Utilize skills in Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP.</p>
<p>We are looking for a dedicated Collections Specialist to join our team in Northwest, Indiana. In this role, you will manage accounts receivable processes, ensuring timely payments and resolving any discrepancies. This position requires excellent communication skills, attention to detail, and the ability to collaborate across departments to maintain financial accuracy and compliance. The salary range for this role is 50K-55K with medical, dental, vision, 401K and a very generous PTO package. </p><p><br></p><p>Responsibilities:</p><p>• Monitor aging reports to identify overdue accounts and take appropriate action.</p><p>• Negotiate payment terms with clients while adhering to company guidelines.</p><p>• Document collection activities and update records in the accounting system.</p><p>• Investigate and address billing disputes or payment discrepancies.</p><p>• Partner with billing, customer service, and sales teams to resolve account concerns.</p><p>• Maintain thorough records of all communications and actions related to collections.</p><p>• Escalate unresolved payment issues to management for further review.</p><p>• Compile and present detailed collection reports to assist in decision-making.</p><p>• Ensure adherence to company policies, legal requirements, and confidentiality protocols.</p><p>• Support team operations by cross-training in various roles and completing assigned tasks.</p>
<p><em>The salary range for this position is $70,000-$75,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. </p><p><br></p><p><strong>Job Description</strong></p><p>The desired candidate possesses strong analytical and problem-solving skills, is detail-oriented, well organized, and can manage competing priorities while meeting constant deadlines.</p><p>Specific job responsibilities</p><ul><li>Perform the accounts payable cycle to ensure timely payments of invoices to vendors, from receipt of invoices to finalizing payments, including:</li><li>Enter invoices into the accounts payable system (SAP Concur).</li><li>Gain the proper business and financial statement knowledge to administer accurate coding of each invoice, including expense categorization, approval workflow, and other applicable fields necessary for business reporting.</li><li>Assist with monitoring the accounts payable email inbox.</li><li>Prepare batch ACH and check runs, as well as wire transfers.</li><li>Ensure payment success and that all invoices are accounted for in the general ledger and the accounts payable system.</li><li>Investigate and resolve issues associated with invoice processing internally with business owners and externally with vendors.</li><li>Provide support during mergers and acquisitions, including assistance with integration of merger firm accounts payable processes and new vendor onboarding.</li><li>Communicate with vendors regarding payment status of invoices and other ad-hoc requests.</li><li>Review and approve employee expense reimbursement reports, including verification of mandatory documentation and expensing coding accuracy.</li><li>Review, code, and reconcile monthly corporate credit card transactions.</li><li>Assist with IRS 1099 compliance and reporting.</li><li>Assist with monthly tasks, including balance sheet reconciliations, journal entries, and determining appropriate accruals.</li><li>Assist with accounts receivable tasks, including depositing checks, posting receipts, and researching discrepancies.</li><li>General accounting assistance: scanning, organizing, and filing accounting documentation, opening and sorting mail for the accounting team.</li><li>Special projects or ad-hoc requests, as required.<strong> </strong></li></ul><p><br></p>
<p><em>The salary range for this position is $90,000-$100,000 and it comes with benefits, including Medical/Dental, 401k & time off. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p><strong><u>Job description</u></strong></p><ul><li>Accounts payable set up purchase orders, enter invoices, obtain approvals from project managers, follow up on problem invoices/vendor credits. Collate invoice with checks. Maintain subcontractors certificates of insurance</li><li>Enter weekly payroll in Sage & ADP, distribute reports to project managers for approval. Track time off, apprentice union raises</li><li>Assist with tracking cash flow and change order collection</li><li>Log, track all orders, deliveries, invoices and payments</li><li>Process sale and use/lease tax</li><li>Prepare budget entry in the online system</li><li>Service dispatch, billing, and collections. Provide customers with certificates of insurance</li><li>Order office supplies and equipmentMedical/Dental, 401k & time off</li></ul>
<p>We are looking for a detail-oriented Full Charge Bookkeeper to manage and oversee daily accounting operations in Cary, Illinois (Fully Onsite). This role will be integral in ensuring the accuracy of financial transactions and maintaining organized records while supporting various accounting functions. The ideal candidate will bring expertise in bookkeeping, financial reporting, and problem-solving to help optimize processes and support the organization's financial health.</p><p><br></p><p>Please email your resume to [email protected] if you are interested.</p><p><br></p><p>Responsibilities:</p><p>• Process and review daily financial transactions, including cash posting, invoicing, and reconciliations.</p><p>• Perform general ledger entries and assist with month-end and year-end closing procedures.</p><p>• Support inventory-related accounting activities to ensure accurate tracking and reporting.</p><p>• Prepare and analyze financial statements and management reports.</p><p>• Identify opportunities for process improvements to enhance accounting accuracy and efficiency.</p><p>• Maintain comprehensive and organized records of invoices, receipts, and other financial documents.</p><p>• Collaborate with internal teams to address and resolve billing or payment discrepancies.</p><p>• Provide administrative support to the accounting department as needed.</p><p>• Ensure compliance with company policies and accounting standards.</p><p><br></p><p><strong>Benefits:</strong></p><p>· Health insurance</p><p>· 401(k) matching</p><p>· Paid time off</p><p>· Vision insurance</p><p>· Dental insurance</p><p>· Life insurance</p><p><br></p>
<p>We are looking for an experienced Accounts Payable Specialist to join our team on a contract basis in Elmhurst, Illinois. This role requires someone who is detail oriented, possesses strong analytical abilities, and has a thorough understanding of AP workflows, particularly in semi-automated environments. The ideal candidate will have hands-on experience with NetSuite or similar systems and a proactive approach to managing detailed invoice processing and reconciliations.</p><p><br></p><p>Responsibilities:</p><p>• Review and process high volumes of invoices weekly, ensuring accurate coding and resolving any discrepancies promptly.</p><p>• Import vendor invoices into NetSuite using formatted file uploads and manage the system import process effectively.</p><p>• Monitor and manage the AP inbox, utilizing automation tools to support invoice coding and processing.</p><p>• Analyze system-generated invoice coding for accuracy and create bills for payment upon verification.</p><p>• Collaboratively troubleshoot and resolve issues with invoice coding through vendor communication.</p><p>• Perform account reconciliations to support accurate month-end and quarterly financial closings.</p><p>• Identify opportunities for improving AP processes and workflows, focusing on automation and efficiency.</p><p>• Ensure compliance with established policies and procedures while maintaining high accuracy levels.</p><p>• Provide support for audits and reporting requirements related to AP activities.</p><p><br></p><p>The hourly pay range for this position is $25 to $32/hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.</p>
<p>Are client is looking for an experienced Insurance Claims Specialist for a 4–5-month long contract basis in Oak Brook, Illinois. In this role, you will play a critical part in supporting the Risk Management team during a high-volume claims period. The ideal candidate will have a strong background in claims management and risk compliance, with the ability to effectively coordinate between internal departments and external claims adjusters.</p><p><br></p><p>Responsibilities:</p><p>• Manage the submission and tracking of incident and accident reports, including auto, property, workers’ compensation, and liability claims.</p><p>• Conduct detailed follow-ups to gather additional facts and information beyond initial reports.</p><p>• Act as the primary point of contact between internal teams and external claims adjusters to ensure smooth communication.</p><p>• Participate in litigation calls and provide relevant documentation as required.</p><p>• Maintain accurate and organized records in claims management systems, with a preference for familiarity with Origami Risk.</p><p>• Monitor claims activity and provide regular updates to ensure alignment with company policies and procedures.</p><p>• Assist with compliance and reporting requirements related to pollution claims and other risk management processes.</p><p>• Coordinate deductible reimbursement processes with insurance providers.</p><p>• Collaborate with internal stakeholders and property management teams to resolve claim-related issues and improve safety measures.</p><p>• Distribute claim-related documentation to appropriate parties and ensure timely communication.</p>
<p>We are looking for an experienced Accounts Payable Specialist to join our team on a long-term contract basis. This role is based in Lombard, Illinois, and offers an opportunity to work in a fast-paced environment, handling high-volume invoice processing and supporting automation initiatives. The ideal candidate will bring strong attention to detail and expertise in accounts payable systems.</p><p><br></p><p>Responsibilities:</p><p>• Process a high volume of invoices efficiently and accurately within a large organizational environment.</p><p>• Ensure invoices are properly coded and assigned for processing, particularly for IT-related expenses.</p><p>• Utilize accounts payable automation tools, such as BottomLine or Basware, to streamline workflows.</p><p>• Collaborate with team members to identify and implement process improvements.</p><p>• Maintain compliance with organizational policies and procedures while handling financial transactions.</p><p>• Monitor and resolve discrepancies in invoices and payments in a timely manner.</p><p>• Generate reports and provide data analysis to support accounts payable operations.</p><p>• Work with ERP systems such as D365 or Oracle to manage accounts payable tasks.</p><p>• Support the team in adapting to system upgrades and changes.</p><p>• Communicate effectively with vendors and internal stakeholders to address inquiries and issues.</p><p><br></p><p>The salary range for this position is $24/hr to $27/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</p>
<p>We are looking for an experienced Accounts Payable Specialist to join our team on a contract basis in Homewood, Illinois. This role requires a detail-oriented individual with strong organizational skills to manage high volumes of supplier invoices and ensure efficient payment processes. If you thrive in a fast-paced environment and bring a proactive approach to resolving discrepancies, this position offers a dynamic opportunity in the machinery manufacturing industry.</p><p><br></p><p>Responsibilities:</p><p>• Accurately enter supplier invoices into the company’s accounting system while maintaining a high level of efficiency.</p><p>• Investigate and resolve purchase order variances, including item, price, and quantity discrepancies.</p><p>• Develop and maintain strong working relationships with Purchasing and Operations teams to streamline processes.</p><p>• Communicate effectively with suppliers regarding invoices, statements, and payment inquiries.</p><p>• Manage vendor accounts and ensure timely processing of invoices to meet payment deadlines.</p><p>• Assist with the automated document management system and support special projects when needed.</p><p>• Organize and prioritize workload to handle high volumes of invoices, approximately 300-400 daily.</p><p>• Ensure compliance with safety, health, and environmental policies and procedures.</p><p>• Investigate discrepancies in workflow and implement solutions to ensure accuracy.</p><p>• Maintain proper documentation and organize records for audits and reporting purposes.</p><p><br></p><p> </p><p>The salary range for this position is $23 to $24/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information.</p>
<p>We are looking for a detail-oriented Accounts Payable Clerk to join our team in Itasca, Illinois. This is a long-term contract position, offering an excellent opportunity to contribute to essential financial operations. The ideal candidate will play a key role in ensuring accurate and timely processing of expense reports and invoices, working closely with the accounts payable team.</p><p><br></p><p>Responsibilities:</p><p>• Review and process employee expense reports to ensure compliance with company policies.</p><p>• Collaborate with accounts payable specialists to streamline invoice coding and processing.</p><p>• Handle invoice coding accurately and maintain organized records for audit purposes.</p><p>• Support check runs by preparing and validating payments for vendors.</p><p>• Monitor accounts payable workflows to identify and address discrepancies.</p><p>• Assist in maintaining vendor accounts and resolving payment issues promptly.</p><p>• Ensure proper documentation and filing of invoices and expense reports.</p><p>• Contribute to the continuous improvement of accounts payable processes.</p><p>• Prepare financial reports related to accounts payable activities as needed.</p><p>• Communicate effectively with internal teams and external vendors to resolve inquiries.</p>