We are looking for an experienced IT Support Manager to oversee the technology infrastructure and operations within our non-profit organization in Chicago, Illinois. This role is instrumental in ensuring seamless IT services, fostering team collaboration, and maintaining compliance with security standards. The ideal candidate will be a strong leader with expertise in IT systems, project management, and healthcare-related technologies.<br><br>Responsibilities:<br>• Oversee daily IT operations, including server management, network security, and providing efficient help desk support to users.<br>• Recruit, train, mentor, and lead a high-performing IT team, promoting collaboration and detail-oriented growth.<br>• Develop and enforce policies for data security, backups, and disaster recovery, conducting regular audits to ensure compliance with industry standards.<br>• Manage and execute IT projects such as software upgrades, hardware installations, and infrastructure improvements, ensuring timely and cost-effective delivery.<br>• Evaluate and manage relationships with external vendors and service providers to optimize IT services.<br>• Monitor system performance metrics, troubleshoot issues, and implement solutions to enhance operational efficiency.<br>• Ensure all IT systems comply with healthcare regulations and organizational policies, maintaining robust cybersecurity protocols.<br>• Supervise and maintain IT hardware, software, and medical devices, including tracking usage and scheduling maintenance.<br>• Collaborate with healthcare experts to identify technology solutions that improve patient care and streamline operations.
We are looking for a skilled Systems Administrator to join our team on a contract basis in Schaumburg, Illinois. This role is ideal for someone who is detail oriented, excels in managing system operations and security, and provides exceptional support to end users. The position offers a balanced mix of help desk responsibilities and systems administration tasks, requiring expertise in Active Directory, Microsoft 365, and other related technologies.<br><br>Responsibilities:<br>• Manage and maintain Active Directory, including implementing security policies and configuring group policies.<br>• Administer Microsoft 365 security and compliance tools, including Intune, to ensure data protection and system integrity.<br>• Provide end-user support for Windows operating systems and Citrix technologies, addressing technical issues and resolving tickets.<br>• Harden server operating systems by applying local and network security measures.<br>• Troubleshoot and resolve system-related issues to minimize downtime and improve performance.<br>• Collaborate with team members to enhance system functionality and implement best practices.<br>• Monitor and maintain AWS technologies for efficient cloud-based operations.<br>• Document processes and create guidelines for system maintenance and user support.<br>• Conduct regular assessments of system security and compliance to identify areas for improvement.<br>• Assist with the deployment and configuration of enterprise-level applications.
<p>We are seeking an experienced and strategic ERP Manager to oversee and optimize our core business platforms, including our ERP system, CRM, SAP, Salesforce, and related enterprise applications. The successful candidate will play a pivotal role in ensuring the reliability, performance, and continuous improvement of mission-critical business systems while leading cross-functional teams and driving efficiency throughout the organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee day-to-day management and administration of the company’s ERP and CRM systems (including, but not limited to, SAP and Salesforce).</li><li>Lead ERP and CRM implementation, upgrades, integration projects, and ongoing system enhancements.</li><li>Collaborate with business stakeholders to identify and document business requirements and translate them into actionable technology solutions.</li><li>Provide leadership for the ERP/CRM support team, ensuring prompt resolution of user issues and maintaining high system availability.</li><li>Develop and enforce best practices, security standards, and compliance protocols for all ERP, CRM, and integrated applications.</li><li>Manage system vendors, consultants, and service providers, including contract negotiation and performance monitoring.</li><li>Drive user adoption by delivering effective training, support resources, and change management initiatives.</li><li>Monitor system performance and analytics; recommend and implement improvements for optimization and scalability.</li><li>Stay up to date with emerging technologies and recommend enhancements to align with organizational goals.</li></ul>
We are looking for a dynamic Chief Information Officer (CIO) to provide strategic leadership and ensure the stability of IT operations for a respected non-profit organization in Chicago, Illinois. This long-term contract position requires an experienced individual with strong attention to detail, adept at managing IT systems, driving ongoing initiatives, and fostering collaboration across teams. The role demands a proactive approach to maintaining service quality, improving cybersecurity, and supporting executive leadership.<br><br>Responsibilities:<br>• Oversee day-to-day IT operations to ensure consistent service delivery and organizational stability.<br>• Manage and lead a team of direct and indirect reports, fostering communication and alignment across departments.<br>• Drive the rollout of a newly implemented Student Information System, ensuring all dependencies are addressed.<br>• Enhance cybersecurity measures and strengthen the organization's overall cyber posture.<br>• Supervise data reporting processes and resolve any existing issues.<br>• Collaborate closely with senior leadership, providing transparent and proactive communication.<br>• Support and mentor the IT team to ensure alignment with organizational goals and priorities.<br>• Ensure the effective use of PeopleSoft and Ellucian Colleague systems for payroll, academic planning, and other essential functions.<br>• Monitor and adapt to shifting priorities, maintaining composure and flexibility in a fast-paced environment.<br>• Lead ongoing technology initiatives to improve operational efficiency and the student technology experience.