4 results for It Support Specialist in Chicago, IL

IT Security Specialist

Evergreen Park, IL
onsite
Permanent
100000 - 125000 USD / Yearly
We are looking for an experienced IT Security Specialist to join our team in Chicago, Illinois. In this role, you will oversee critical aspects of information security, ensuring compliance with industry standards and safeguarding organizational data. This is an excellent opportunity for someone with a strong attention to detail and a background in cybersecurity and governance to make a significant impact. Responsibilities: • Manage enterprise user access governance, including conducting regular reviews, assessing risks, and preparing executive reports. • Administer and enhance the organization's third-party risk management program, ensuring effective vendor tiering and risk scoring methodologies. • Lead efforts to align organizational controls and oversee remediation plans for identified security gaps. • Collaborate with finance teams and external auditors to maintain compliance with regulatory standards and ensure evidence readiness. • Evaluate and improve Microsoft tenant security configurations to strengthen the organization's security posture. • Coordinate incident response activities, including facilitating tabletop exercises and compiling after-action reports. • Create and maintain security metrics and dashboards to monitor risk reduction, audit outcomes, and remediation progress. • Develop, update, and refine enterprise security policies and standards to align with best practices. • Offer security expertise to cross-functional teams to ensure adherence to established controls. • Stay informed on emerging cybersecurity threats, industry best practices, and evolving regulatory requirements.
2026-03-31T00:00:00Z

IT Security Specialist

Chicago, IL
onsite
Contract / Temporary to Hire
85 - 105 USD / Hourly
We are looking for an IT Security Specialist to join our team in Chicago, Illinois. This role is ideal for individuals who excel in managing FedRAMP-compliant environments and hybrid cloud infrastructures while fostering collaboration across departments. As a Contract position with the potential for long-term employment, this opportunity combines technical expertise with stakeholder engagement to drive security initiatives effectively. Responsibilities: • Ensure the operation and maintenance of FedRAMP-compliant environments and hybrid cloud systems. • Collaborate across departments to align compliance, security, and operational goals. • Effectively communicate technical concepts to both technical and non-technical stakeholders. • Advocate for security programs internally by promoting processes, standards, and their organizational value. • Apply expertise in data privacy, database security, and cybersecurity to safeguard systems. • Support cyber governance initiatives to ensure adherence to industry standards. • Manage computer files and related systems to maintain security and accessibility. • Provide guidance on implementing best practices for FedRAMP compliance. • Proactively identify and address vulnerabilities within hybrid environments.
2026-04-01T00:00:00Z

Customer Service Specialist

Chicago, IL
onsite
Temporary
30 - 32 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This long-term contract position offers an opportunity to provide exceptional support to customers while contributing to the efficient handling of orders and inquiries. If you thrive in a fast-paced environment and enjoy problem-solving, this role is perfect for you. The Position pays between $30.00-32.00 an hour. Primary Responsibilities:• Develop mutually rewarding working relationships with customers through superior customer service• Receive and process orders with an exceptional accuracy level of 95% or better into order system• Send customer confirmation of order receipt within 3 hours of order entry• Update/add customer account information as needed (i.e. contact information, product usage, shipping information, etc.)• Serve as the customers advocate by solving problems on the customer’s behalf by engaging right departments and people (including but not limited to product specs, logistical issues, or other related issues)• Review, edit and report on the company’s on time in full (OTIF) performance• Coordinate with logistics to record and maintain freight rates systematically and in compliance with customer contracts• Review outbound reports to ensure customer orders are shipped in accordance with schedule and communicate with customer or logistics to resolve any missed or late shipments• Process, monitor and review various customer reports or account information and communicates to the customer or sales team• Cross check other customer account specialists order entries for accuracy daily• Support other customer accounts as needed• Provide necessary follow-up and initiates correspondence to customers• Achieve KPI’s set forth by the company and/or department• Perform other duties as assigned
2026-04-07T00:00:00Z

Tier 2 Help Desk/Desktop Support Analyst

Cary, IL
onsite
Contract / Temporary to Hire
33.25 - 38.5 USD / Hourly
We are seeking a high-energy, detail-oriented Desktop Support Technician for a contract engagement in Cary, IL. This role is ideal for a detail oriented with deep experience in enterprise-level endpoint management and hardware support. You will be responsible for maintaining the health and performance of our technology stack, ranging from standard executive workstations to specialized warehouse mobility tools. Key Responsibilities Endpoint Management: Deploy, maintain, and troubleshoot Windows 10 and 11 operating systems within a large-scale enterprise environment. Software & Cloud Support: Provide advanced support for the Microsoft 365 suite and manage device enrollment and software deployment via Microsoft Intune and SCCM. Specialized Hardware: Provide hands-on support for Zebra scanners and other warehouse mobility devices to ensure seamless logistics operations. Infrastructure & AV: Maintain conference room setups and audiovisual technology to support onsite collaboration. Networking: Perform basic troubleshooting for wired and wireless connectivity, including TCP/IP, DHCP, DNS, and Meraki-based VPN connectivity. Asset Management: Track hardware and software lifecycles through diligent asset management and inventory practices. Identity & Access: Utilize Active Directory for user management and enterprise IT environment navigation. Service Delivery: Manage and resolve support requests through the ServiceNow ticketing system, ensuring high levels of internal user satisfaction.
2026-04-02T00:00:00Z