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2 results for Help Desk Tier 3 in Chicago, IL
- Joliet, Illinois
- onsite
- Temporary / Contract
- 22 - 25 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Joliet, Illinois. This is a Contract position focused on delivering responsive day-to-day assistance across desktop, account access, and end-user technology needs. The ideal candidate brings a service-oriented approach, communicates clearly with users, and is comfortable resolving common support issues in a fast-paced environment.<br><br>Responsibilities:<br>• Deliver daily technical support for employees, including account access assistance, password updates, workstation preparation for new hires, and offboarding support.<br>• Configure and support end-user hardware and software, with a focus on Apple devices and common Microsoft applications and services.<br>• Assist users with Office 365, SharePoint, and OneDrive issues by identifying problems, guiding solutions, and escalating when necessary.<br>• Manage basic access requests by granting or removing permissions to sites and shared resources as needed.<br>• Carry out entry-level Active Directory support tasks, primarily related to user credential resets and account assistance.<br>• Provide in-person support during higher-volume walk-up periods, especially from Tuesday through Thursday, while maintaining a positive customer experience.<br>• Respond to service desk requests efficiently, document troubleshooting steps, and help ensure timely resolution of recurring technical issues.
- 2026-09-29T00:00:00Z
- Chicago, Illinois
- onsite
- Temporary / Contract
- 27 - 38 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for employees in Chicago, Illinois. This Long-term Contract position supports a mixed Windows and Apple environment and plays a key role in delivering responsive service across end-user devices, productivity tools, and access platforms. The ideal candidate will combine strong troubleshooting ability with a customer-focused approach to onboarding, training, and day-to-day support.<br><br>Responsibilities:<br>• Deliver end-user support across Level 1 through Level 3 issues, resolving technical problems efficiently while maintaining a high standard of customer service.<br>• Administer and support Microsoft Intune to manage devices, enforce policies, and assist with endpoint configuration.<br>• Provide troubleshooting and user assistance for Microsoft 365 applications, including collaboration tools such as Microsoft Teams.<br>• Support identity and access needs by handling Okta-related administration, account issues, and authentication troubleshooting.<br>• Maintain and troubleshoot Apple devices through Jamf while also supporting desktop and laptop systems in a mixed Windows and Mac environment.<br>• Assist with employee onboarding by preparing equipment, configuring accounts, and guiding users through technology setup and adoption.<br>• Offer mobile device support for business users, including troubleshooting and configuration assistance for Android devices.<br>• Manage service desk tickets, document resolutions clearly, and contribute to on-call coverage as part of the support rotation.
- 2026-10-01T00:00:00Z