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3 results for Erp Business Analyst in Chicago, IL

Business Analyst

Rolling Meadows, Illinois
onsite
Permanent / Full Time
100000 - 120000 USD / Yearly
We are looking for a Business Analyst to support service-focused operations within our Financial Services team in Rolling Meadows, Illinois. This role works closely with stakeholders to evaluate business needs, improve customer service workflows, and translate findings into practical recommendations. The ideal candidate brings strong analytical thinking, experience reviewing operational documents, and the ability to contribute effectively within an Agile Scrum environment. Responsibilities: • Gather and interpret business needs from stakeholders to define clear objectives, process improvements, and support priorities. • Analyze call center and customer service operations to identify inefficiencies, service gaps, and opportunities to improve the client experience. • Review business and operational documentation to confirm accuracy, completeness, and alignment with established requirements. • Perform gap analysis to compare current processes with desired outcomes and recommend actionable solutions. • Create and maintain business requirements, process maps, user stories, and related project documentation for cross-functional teams. • Partner with Scrum team members during planning, refinement, and review activities to help move initiatives forward effectively. • Support testing and validation efforts by confirming that delivered solutions meet business expectations and documented needs.
2026-09-09T00:00:00Z

ERP Support

Deerfield, Illinois
remote
Temporary / Contract
47.5 - 55 USD / Hourly
We are looking for an ERP Support specialist to provide dependable application assistance for a manufacturing organization. This Long-term Contract opportunity is well suited for someone who enjoys solving user issues, delivering strong customer service, and supporting day-to-day ERP operations in a Microsoft-based environment. The role will focus on helping employees troubleshoot system-related concerns, manage incoming requests, and keep business users productive through responsive support. Responsibilities: • Respond to user requests related to ERP application access, functionality, and day-to-day system issues in a timely and thorough manner. • Troubleshoot and resolve support tickets involving Global Shop or comparable Windows-based ERP platforms, escalating more complex concerns when needed. • Assist employees with password changes, password resets, and other account-related support activities to maintain smooth system access. • Provide clear guidance to end users on system usage, issue resolution steps, and best practices within the ERP environment. • Support printing-related problems, including issues connected to Sentinel printing, and coordinate follow-up to ensure resolution. • Work within a Microsoft-based technical environment to identify, document, and address application support needs across the user base. • Monitor incoming ticket volume, prioritize requests effectively, and maintain accurate records of actions taken and outcomes achieved. • Partner with internal stakeholders to ensure consistent ERP support coverage for approximately 60 users across daily operations.
2026-09-18T00:00:00Z

ERP/CRM Salesforce Consultant

Chicago, Illinois
remote
Temporary / Contract
90 - 130 USD / Hourly
We are looking for an ERP/CRM Salesforce Consultant to join a Contract engagement in Chicago, Illinois. This role is suited for a Salesforce Revenue Cloud specialist who can shape a consistent data framework, strengthen governance practices, and evaluate quote-to-cash information across products, pricing, orders, contracts, and assets. The consultant will work across complex Salesforce environments to improve data accuracy, uncover revenue leakage risks, and support reliable business processes through strong functional and technical insight. Responsibilities: • Define and refine a unified data model across Salesforce Revenue Cloud and related revenue lifecycle processes to support consistent business operations. • Review product, pricing, and monetization structures to ensure accurate setup of catalog elements, pricing logic, and discounting behavior. • Analyze quotes, orders, contracts, and asset records to confirm data integrity and alignment throughout the quote-to-cash lifecycle. • Map standard and custom fields across configuration, pricing, quoting, ordering, contracting, and asset management processes. • Investigate amendment, renewal, and subscription activity by tracking asset history, state changes, and source records tied to lifecycle events. • Establish data governance guidelines and quality controls to identify duplicate records, missing relationships, lineage issues, and orphaned data. • Assess how automated updates and manual interventions affect Salesforce data, including flows, pricing engines, integrations, and other platform automations. • Partner with stakeholders to document business requirements and translate them into practical recommendations for Salesforce configuration and process improvement.
2026-09-16T00:00:00Z