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10 results for Customer Service Manager in Chicago, IL

Customer Service Representative

South Holland, IL
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to support refund application processing and provide responsive assistance to property owners in South Holland, Illinois. This Long-term Contract opportunity combines high-volume administrative review with direct customer interaction, requiring strong organization, accuracy, and professionalism. The person in this role will help ensure submissions meet program standards while guiding applicants through each step of the process. Responsibilities:• Evaluate refund submissions to confirm all required information, supporting records, and eligibility details are present before moving applications forward.• Assist property owners by answering questions, explaining documentation expectations, and helping them complete and submit applications correctly.• Record application activity in the processing system, including review notes, status updates, and assigned tracking numbers for each case.• Manage a personal workload queue efficiently, balancing timeliness and accuracy to meet daily and weekly production goals.• Perform independent reviews as part of a two-step verification process before routing completed files for supervisory approval.• Identify incomplete, inconsistent, or questionable submissions and initiate follow-up or escalation when additional review is needed.• Maintain organized digital files and accurate data entry so application materials are properly documented and easy to retrieve.• Handle inbound and outbound communication with applicants regarding submission status, missing items, and next steps in the review process.• Follow established program rules, confidentiality standards, and quality controls while reporting unusual activity or potential fraud concerns to leadership. The salary range for this position is $19 to $20/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster
2026-06-10T00:00:00Z

Customer Service Representative

Chicago, IL
onsite
Temporary to Hire
20 - 23 USD / Hourly
We are looking for a Customer Service Representative to support credit union members from our Illinois location in a fast-paced inbound contact center environment. This is a contract opportunity with the potential to become permanent for someone who brings professionalism, dependability, and a service-first approach to every interaction. The person in this role will help members with account-related questions, explain available products and services, and contribute to a positive experience during a period of increased member activity. Responsibilities: • Respond to incoming calls from credit union members and provide accurate, courteous assistance with routine account and service inquiries. • Guide members through questions related to balances, account activity, and available financial products while maintaining a calm and supportive tone. • Deliver thoughtful service to a diverse member base, including individuals who may require extra patience and clear communication. • Navigate multiple screens and internal applications efficiently to research information, document interactions, and complete service tasks. • Maintain detailed and accurate records of member conversations and follow established procedures for call handling and issue resolution. • Support the team during elevated call volume by managing requests efficiently and helping ensure consistent member service levels. • Participate fully in onboarding, orientation, and role-based training to build product knowledge and operational readiness. • Work a schedule that includes weekday shifts and two Saturday mornings per month, with adjusted time during the week to remain within standard hours.
2026-06-19T00:00:00Z

Customer Service Representative

Lombard, IL
onsite
Temporary / Contract
17.75 - 18.75 USD / Hourly
We are looking for a Customer Service Representative to support residents and customers with prompt, courteous assistance for a manufacturing-related client in Lombard, Illinois. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized, and can resolve questions effectively across phone and email interactions. The person in this role will help address program-related inquiries, document customer interactions accurately, and ensure payment-related support is handled with care and attention to detail. Responsibilities: • Respond to incoming calls efficiently while maintaining a respectful, detail-focused, and service-focused approach. • Investigate customer questions related to photo enforcement programs and provide clear, accurate information to support resolution. • Record detailed summaries of customer interactions and outcomes in the appropriate system each day to maintain accurate account history. • Alert leadership promptly when customer concerns require escalation or additional review. • Assist customers with payment support, including guiding them through credit card transactions for violation-related payments. • Review email and internal communication channels daily to stay current on updates, instructions, and service priorities. • Complete data entry and administrative support tasks accurately while balancing call volume and follow-up needs. • Carry out additional customer service or operational duties as needed to support the team. • Use Microsoft Word and Excel to manage information, track activity, and support day-to-day service operations.
2026-06-17T00:00:00Z

Customer Service Representative

Elk Grove Village, IL
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a waste and environmental services organization in Elk Grove Village, IL. This contract opportunity is ideal for someone who thrives in a fast-paced, high-volume customer support setting and enjoys helping customers with account questions, service requests, and billing concerns. The person in this role will act as a key point of contact for customers while partnering with internal teams to deliver accurate, timely, and attentive service. Responsibilities:• Respond to incoming customer calls and messages regarding service requests, account updates, billing questions, and general support needs.• Work closely with operations and other internal departments to investigate service concerns and help bring customer disputes to resolution.• Gather customer information through direct interaction and accurately enter account details, service updates, and notes into company systems.• Prepare service-related documentation, including new service agreements, account changes, cancellations, and related administrative records.• Accept customer payments, support deposit processing, and assist with routine office tasks such as order entry and document handling.• Address complaints connected to invoices or service performance and escalate complex issues to the appropriate teams for further review when needed.• Promote a positive customer experience by delivering courteous, solution-focused support that strengthens customer satisfaction and trust.• Identify opportunities to discuss additional or expanded services when appropriate and communicate customer needs or trends to management.
2026-06-19T00:00:00Z

Customer Service Representative

Elk Grove Village, IL
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a waste and environmental services organization in Elk Grove Village IL. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, managing a fast-paced workload, and coordinating with multiple teams to deliver timely solutions. In this role, you will support service inquiries, process account updates, and contribute to a positive customer experience through clear communication and accurate documentation. Responsibilities:• Respond to a high volume of inbound customer calls and messages while providing attentive, timely support.• Partner with internal teams to investigate service concerns, resolve customer disputes, and follow through on outstanding issues.• Speak with customers to gather account details, document interactions, and enter accurate information into company systems.• Prepare service agreements, explain applicable fees, collect payments or deposits, and update records for account changes or service cancellations.• Handle billing questions and address service-related complaints, escalating matters to the appropriate department when additional review is needed.• Promote customer satisfaction by delivering courteous service and identifying opportunities to recommend additional services when appropriate.• Complete administrative support tasks such as order entry, processing production paperwork, and maintaining organized office records.• Work to resolve problems in a practical and cost-conscious manner while supporting safe and environmentally responsible service outcomes.
2026-06-19T00:00:00Z

Customer Service Representative

Itasca, IL
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a Customer Service Representative to support customers by delivering timely, accurate assistance near Schaumburg Illinois. This role focuses on managing orders, responding to inquiries, and resolving service-related issues with professionalism and care. The ideal candidate is organized, comfortable handling a high volume of calls and data entry, and able to build confidence with strong product knowledge and dependable follow-through. Compensation: $55,000 - $60,000Monday-Friday Onsite for the first 6 months, then hybrid 3 days in office 2 days wfh.Medical, Dental, Vision, 401k, PTO, holiday Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster Responsibilities:• Respond to inbound customer and internal inquiries.• Review customer concerns, identify the source of issues, and coordinate effective resolutions.• Process and verify purchase orders each day.• Generate and send invoices.• Maintain sales-related records and update order information in company systems, including SAP, with close attention to detail.• Support lead-related and sales assistance activities as assigned to help maintain strong customer relationships.• Build working knowledge of product lines in order to answer questions.
2026-06-03T00:00:00Z

Client Relationship Specialist

Chicago, IL
onsite
Permanent / Full Time
85000 - 90000 USD / Yearly
The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You know what’s awesome? A high-paying job that respects your work-life balance. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. Job Description:We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities:<ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul>
2026-05-29T00:00:00Z

Quality Control Manager

Arlington Heights, IL
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for a Quality Control Manager to lead and strengthen the quality assurance program supporting mortgage servicing operations in the Northwest suburbs of Chicago Illinois. This role will shape review standards, evaluate borrower and client interactions, and translate findings into practical improvements that elevate service, compliance, and operational consistency. The position also works closely with leadership and cross-functional teams to identify risk patterns, support corrective action plans, and enhance the overall customer experience. Responsibilities:• Build, manage, and refine a quality assurance framework for customer-facing mortgage servicing functions, with a strong focus on call reviews and service consistency.• Evaluate recorded borrower and client communications to measure professionalism, accuracy, policy adherence, and regulatory compliance.• Create and maintain scorecards, review criteria, and testing approaches that support fair and effective quality evaluations across teams.• Examine complaint activity, customer feedback, and performance data to uncover recurring issues, service gaps, and opportunities for improvement.• Recommend and help implement actions that improve borrower satisfaction, strengthen first-contact resolution, and raise overall service standards.• Work with Compliance and operational leaders to ensure monitoring practices reflect current regulatory requirements, client expectations, and emerging risk areas.• Oversee remediation tracking by confirming that identified deficiencies are addressed and corrective actions are completed effectively.• Prepare reporting for leadership that summarizes quality trends, key metrics, risk observations, and performance insights.• Coach managers and team members on review outcomes and contribute to training initiatives based on quality results and operational trends.• Partner with departments including Customer Service, Cashiering, Tax and Insurance, Loan Administration, and Investor Services to resolve escalations and improve borrower outcomes.
2026-06-19T00:00:00Z

Quality Control Manager

Chicago, IL
onsite
Permanent / Full Time
80000 - 85000 USD / Yearly
The salary range for this position is $80,000 - $85,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. Job Description:• Develop, administer, and continuously improve the call monitoring and quality assurance program. • Review recorded customer and client interactions to assess service quality, professionalism, accuracy, compliance, and adherence to company standards. • Develop, maintain, and periodically update quality scorecards, evaluation criteria, and testing methodologies for customer-facing teams. • Analyze customer experience trends, borrower feedback, complaint data, and quality review findings to identify opportunities for service improvements. • Develop recommendations that enhance customer satisfaction, first-call resolution, and overall service quality. • Monitor borrower complaints, escalation trends, and customer dissatisfaction indicators to identify root causes and recommend corrective actions. • Monitor customer interactions for compliance with CFPB servicing regulations, RESPA, FDCPA, FCRA, UDAAP, SCRA, and applicable client requirements. • Partner with Compliance to ensure quality reviews align with regulatory expectations and emerging risks. • Track remediation efforts and validate corrective actions to ensure deficiencies are effectively addressed. • Prepare and present quality assurance reports, trend analyses, risk assessments, and performance metrics to management and executive leadership.
2026-06-11T00:00:00Z

Account Manager

Chicago, IL
onsite
Permanent / Full Time
60000 - 75000 USD / Yearly
We are looking for an Account Manager to support and strengthen relationships with multifamily property partners in Chicago, Illinois. This role serves as a trusted point of contact for community stakeholders, helping to improve service satisfaction, encourage long-term partnerships, and support contract retention efforts. The ideal candidate brings strong communication skills, sound judgment, and the ability to coordinate effectively across teams while managing a portfolio of accounts. The position offers a salary of $60,000-$75,000 + bonus + health, vision, dental, 401K with match, tuition reimbursement and more. *This position requires the individual to travel to client sites in the Chicagoland area 1-2 times per week* Outside of this requirement, the position is mostly remote with occasional requirement to be in their Chicago office. Responsibilities:• Manage a portfolio of multifamily community accounts and build productive relationships with property managers and key stakeholders.• Lead renewal discussions for smaller-unit agreements, with a focus on preserving existing business and supporting healthy account performance.• Act as the primary contact for community concerns, responding quickly to service issues, resident escalations, and account-related questions.• Partner with internal departments to investigate problems, coordinate resolutions, and keep clients informed of progress and outcomes.• Conduct regular in-person or virtual meetings across assigned properties to review needs, strengthen engagement, and identify opportunities for improvement.• Share updates, performance insights, and quarterly scorecard results with property partners to support transparency and ongoing collaboration.• Coordinate onboarding activities, renewal planning, and property-level events with management teams to enhance the customer experience.• Deliver education on available products, services, and promotional initiatives so clients understand current solutions and value offerings.• Use company resources, campaigns, and onsite engagement strategies to support retention goals and improve overall service perception.
2026-05-21T00:00:00Z