<p>Are you an accomplished marketing leader experienced in organizational turnarounds and building high-performing teams from the ground up? Our client is seeking an Interim CMO to lead a total marketing function reboot, drive strategic transformation, and support a major brand integration following acquisition. This is an excellent opportunity for a marketing generalist with a consulting, professional services, B2B, and/or healthcare background to make a rapid impact.</p><p><br></p><p>Project Scope & Responsibilities:</p><ul><li>Assess the current marketing team structure and departmental performance</li><li>Lead and oversee implementation of marketing automation (Salesforce Marketing Cloud migration from HubSpot), partnering with external consultants and acting as internal liaison to ensure effective stakeholder communication</li><li>Build a strategic marketing roadmap and prioritize initiatives for short- and long-term success</li><li>Manage agency relationships and collaborate directly with external partners and internal stakeholders</li><li>Spearhead brand integration and drive organizational change</li><li>Reboot the entire marketing function, delivering structure, vision, and execution in an environment lacking established processes</li><li>Mentor, train, and upskill an established team of marketing professionals (5-10 team members)</li><li>Hire and onboard a new Marketing Director as part of the transformation</li><li>Manage the marketing budget and ensure optimal allocation of resources</li></ul>
<p>We’re seeking an experienced <strong>Interim Marketing Manager</strong> to step in and lead day-to-day marketing strategy, execution, and team coordination during a transition period. This role requires someone who can quickly assess needs, take ownership, and keep marketing initiatives running smoothly.</p><p><strong>Responsibilities</strong></p><ul><li>Oversee daily marketing operations and ensure campaigns stay on schedule</li><li>Manage content, social media, email, and digital marketing efforts</li><li>Coordinate with cross-functional teams, leadership, and external partners</li><li>Analyze performance metrics and provide insights to guide decision-making</li><li>Maintain brand consistency across all channels and deliverables</li><li>Support project planning, budgeting, and resource allocation</li></ul><p><br></p>
<p>We are looking for a Director of Customer Experience to join a dynamic firm in the manufacturing industry. This individual will be responsible for high-level customer relationships, overseeing the daily operations of the customer services department, coordinating internal operations with key accounts, and maintaining daily communication with production and logistics. This position reports to the Vice President of Sales. This is a permanent position, offering a hybrid work schedule and benefits to include: medical, dental, vision, PTO, and 401k. The pay range is $90k-$115k</p><p>Recruiter: Connie Stathopoulos</p><p> </p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Collaborating with cross-functional teams to align customer experience efforts with business goals and objectives.</li><li>Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.</li><li>Mapping and analyzing the customer journey to identify areas for improvement and innovation</li><li>Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels.</li><li>Change agent; drive full transition to customer automation interactions</li><li>Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization.</li><li>Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders.</li><li>Supervising the daily operations of the customer service department.</li><li>Setting customer service goals for team members and helping them reach those goals.</li><li>Function as the primary internal contact and manage projects for key accounts, overseeing them from initiation to launch, ensuring timely completion and adherence to quality standards.</li><li>Identify areas for improvement in internal operations and implement changes to optimize processes.</li><li>Develop and maintain internal relationships with the plants to understand the weekly and daily production planning schedules (or twice-daily schedules).</li><li>Collaborate with purchasing to maintain raw material costs in the margin calculator.</li><li>When necessary, deliver difficult news confidently and promptly, along with a data-backed recovery plan.</li><li>Manage & distribute customer pricing notifications.</li><li>Manages sample request flow.</li><li>Manages inbound website inquiries.</li></ul><p> </p><p> </p><p><strong> </strong></p>
We are looking for an experienced Product Manager to join our team in Rosemont, Illinois. This is a long-term contract position that requires a strong background in enterprise-level implementations and process improvement. The ideal candidate will play a key role in bridging technology, operations, and product management to drive impactful initiatives.<br><br>Responsibilities:<br>• Lead and oversee the enterprise-level implementation of Bridger, ensuring seamless integration and adoption.<br>• Identify opportunities for process improvement and execute strategies to enhance operational efficiency.<br>• Collaborate with cross-functional teams to drive change management and stakeholder engagement efforts.<br>• Develop and maintain documentation to support system processes and workflows.<br>• Facilitate communication between product teams, operations, and technical teams to align goals and expectations.<br>• Manage project timelines and prioritize tasks to meet deadlines effectively.<br>• Utilize tools like Atlassian Jira for backlog grooming, bug tracking, and agile project management.<br>• Monitor project progress and address challenges proactively to ensure successful outcomes.<br>• Provide insights into operational workflows within financial services, wire operations, or compliance.<br>• Drive large-scale initiatives with minimal supervision, ensuring alignment with business objectives.
