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5 results for Help Desk Analyst in Chelmsford, MA

Help Desk/Desktop Support Analyst

Watertown, Massachusetts
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support employees in Watertown, Massachusetts by preparing reliable laptop environments and delivering responsive technical assistance. This Long-term Contract position is ideal for someone who enjoys solving day-to-day technology issues, improving the end-user experience, and keeping systems organized and up to date. The role combines hands-on desktop support, device setup, user guidance, and documentation within a fast-paced IT environment. Responsibilities: • Prepare, configure, and refresh Windows and Mac laptops using Intune while ensuring each device aligns with company security and operational standards. • Deliver in-person desktop support for hardware, software, account access, and network connectivity issues affecting end users. • Guide employees on the effective use of workplace tools such as Office 365, Box, Zoom, Slack, and related business applications. • Record issue resolution steps and create clear knowledge resources to streamline support for recurring technical problems. • Partner with fellow IT team members to maintain consistent service delivery and resolve support requests efficiently. • Build and update standard operating procedures and runbooks for core support and endpoint management activities. • Maintain accurate records for IT assets, assigned equipment, and user inventories to support lifecycle tracking and accountability. • Adjust to changing priorities in a growing IT organization and contribute across a broad range of support needs as required.
2026-09-23T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, Pennsylvania
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a contract Help Desk/Desktop Support Analyst to provide hands-on technical support for an office from early June through the end of the summer, with potential to continue into the fall or winter. This position is ideal for an experienced support specialist who is comfortable in a primarily Windows-based environment and can deliver responsive service to employees in person. The role blends deskside troubleshooting, user account support, application assistance, and meeting room technology support, while requiring strong communication and independent judgment in a small office setting. Responsibilities: • Deliver onsite desktop and deskside support three days per week for end users in the office • Resolve higher-level technical issues that have been escalated through the support process and document outcomes in the ticketing system • Troubleshoot problems involving Windows 10 and Windows 11, Microsoft 365 applications, and general endpoint functionality • Install, remove, and reconfigure authorized software on employee devices while ensuring systems remain compliant with company standards • Support account administration tasks such as onboarding and offboarding activities, including access setup and device readiness • Provide assistance with conference room technology, audiovisual equipment, and meeting support to minimize business disruption • Assist with device and security administration using tools such as Active Directory, Intune, Defender, and Duo • Deliver application support and other related technical services as needed based on operational priorities
2026-09-25T00:00:00Z

Senior Desktop Support Analyst

Worcester, Massachusetts
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for an experienced Senior Desktop Support Analyst to provide high-touch technical support in Worcester, Massachusetts. This role focuses on delivering dependable assistance to senior leaders across macOS, Windows, mobile platforms, and productivity tools while ensuring a seamless end-user experience. The ideal candidate brings strong technical judgment, effective communication skills, and the ability to navigate urgent issues in a fast-paced university environment. Responsibilities: • Provide white-glove technical assistance to executive users, with primary support for macOS devices as well as Windows systems, mobile technology, and collaboration platforms. • Take full ownership of support requests, guiding each issue from initial assessment through troubleshooting, follow-up, and final resolution. • Partner with internal technology teams and external service providers to address escalated or complex technical problems efficiently. • Prepare and support executive meetings, presentations, and other high-visibility events to help ensure technology operates without disruption. • Translate technical concepts into clear, practical guidance for users who may not have a technical background. • Build strong working relationships with senior leadership by handling sensitive matters with professionalism and discretion. • Monitor patterns in support activity, identify recurring problems, and propose improvements to enhance service quality and operational efficiency.
2026-09-14T00:00:00Z

Security Analyst

Framingham, Massachusetts
remote
Permanent / Full Time
110000 - 120000 USD / Yearly
Security Analyst Company OverviewA leading advanced manufacturing and engineering organization is seeking a Security Analyst to help strengthen and mature its enterprise cybersecurity program. The company supports a diverse portfolio of highly regulated and innovation-driven industries, delivering complex solutions across manufacturing, engineering, technology, and industrial operations. The organization is committed to operational excellence, security, and continuous improvement while fostering a collaborative and growth-oriented culture. Role SummaryThe Security Analyst will play a critical role in protecting enterprise systems, data, and infrastructure from evolving cyber threats. This position is responsible for monitoring, managing, and enhancing Microsoft security technologies while leading incident detection, response, threat hunting, and vulnerability management efforts. The role offers the opportunity to have a direct impact on the organization's security posture while collaborating with technical and business teams across the enterprise. Key Responsibilities<ul><li>Monitor security alerts, logs, dashboards, and telemetry across Microsoft security platforms to identify and respond to potential threats.</li><li>Manage, configure, and optimize Microsoft Defender security controls across enterprise environments.</li><li>Administer and enhance data protection and compliance capabilities using Microsoft Purview, including Data Loss Prevention (DLP) and eDiscovery solutions.</li><li>Develop, tune, and maintain custom detection rules, analytics, and alerting mechanisms to improve threat visibility.</li><li>Serve as a primary responder for cybersecurity incidents involving malware, ransomware, endpoint compromises, and related threats.</li><li>Conduct forensic investigations, root cause analyses, and post-incident reviews to strengthen security controls and reduce future risk.</li><li>Perform proactive threat hunting activities utilizing Microsoft Defender XDR and other security monitoring tools.</li><li>Analyze threat intelligence and emerging attack trends to identify risks relevant to the organization.</li><li>Track, prioritize, and support remediation efforts for software vulnerabilities and security weaknesses.</li><li>Collaborate with IT and business stakeholders to implement security best practices, hardening standards, and risk reduction initiatives.</li><li>Prepare reports and metrics related to incident response, platform effectiveness, vulnerabilities, and overall security posture.</li><li>Support cybersecurity awareness initiatives and help promote a culture of security across the organization.</li></ul>Additional Details<ul><li>Work model: Primarily remote with occasional in-person collaboration as needed</li><li>Up to 10% domestic travel may be required</li><li>Opportunity to contribute directly to security strategy, operations, and continuous improvement initiatives</li></ul>
2026-09-02T00:00:00Z

Fulldesk Perm Technology Recruiter

Boston, Massachusetts
onsite
Permanent / Full Time
65000 - 85000 USD / Yearly
Full Desk Technology Recruiter (Permanent Placement)Location: Boston, MA (Hybrid, 3 Days Onsite / 2 Days Remote) About the OpportunityWe are seeking an ambitious and driven Full Desk Technology Recruiter to join our growing team in Boston. This role combines both business development and recruiting, giving you full ownership of the placement process from identifying new client opportunities to sourcing, interviewing, and placing top technology talent. If you enjoy building relationships, developing new business, and helping candidates advance their careers, this is an opportunity to make a direct impact while earning uncapped commissions.Our focus is exclusively on full-time permanent IT and technology placements, partnering with organizations ranging from startups to Fortune 500 companies. What You'll DoBusiness Development & Client Management<ul><li>Develop new client relationships through cold calling, networking, referrals, and market research</li><li>Generate new job opportunities within technology departments across a variety of industries</li><li>Conduct client meetings to understand hiring needs, business objectives, and hiring priorities</li><li>Negotiate recruiting agreements, fees, and service terms</li><li>Act as a trusted advisor to hiring managers and executives throughout the hiring process</li><li>Maintain strong relationships with existing clients and identify opportunities for additional business</li></ul>Recruiting & Talent Acquisition<ul><li>Source, engage, and recruit technology professionals for permanent placement opportunities</li><li>Conduct candidate interviews to assess technical skills, experience, career goals, and cultural fit</li><li>Build and maintain a pipeline of active and passive candidates</li><li>Present qualified candidates to clients and coordinate interview processes</li><li>Prepare candidates for interviews and provide coaching throughout the hiring process</li><li>Manage offer negotiations and facilitate successful placements</li><li>Develop long-term relationships with candidates to generate referrals and repeat engagement</li></ul>Desk Management<ul><li>Maintain accurate activity and pipeline data within the ATS and CRM</li><li>Consistently achieve personal recruiting, sales, and placement goals</li><li>Track market trends, compensation data, and hiring activity within the technology sector</li><li>Create and execute strategic plans for developing new business and growing existing accounts</li></ul>What We're Looking For<ul><li>2+ years of agency recruiting, staffing, search, or business development experience preferred</li><li>Experience recruiting within technology, IT, software, infrastructure, cybersecurity, data, cloud, or related technical disciplines is highly desirable</li><li>Strong prospecting and business development skills</li><li>Excellent communication, relationship-building, and negotiation abilities</li><li>Ability to work independently while managing multiple searches and client relationships simultaneously</li><li>Highly motivated, competitive, and goal-oriented mindset</li><li>Strong organizational and time-management skills</li><li>Experience using ATS, CRM, LinkedIn Recruiter, and modern recruiting tools</li></ul>
2026-09-22T00:00:00Z