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5 results for Customer Service Representative in Charlotte, NC
- Charlotte, NC
- onsite
- Temporary to Hire
- 19 - 20 USD / Hourly
- We are looking for a Customer Service Representative to support a busy wholesale distribution operation in North Carolina. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, managing order details accurately, and providing responsive service over the phone. The person in this role will serve as a key point of contact for inbound and outbound customer communication while helping maintain a smooth ordering experience.<br><br>Responsibilities:<br>• Respond to incoming customer calls with professionalism, resolve routine inquiries, and provide timely support.<br>• Place outbound calls as needed to follow up on orders, clarify account details, and communicate updates.<br>• Enter customer orders into company systems with strong attention to accuracy and completeness.<br>• Assist customers with product, pricing, and order-related questions to ensure a positive service experience.<br>• Track requests and interactions carefully so customer issues are documented and addressed efficiently.<br>• Work closely with internal teams to coordinate order processing and help prevent service disruptions.<br>• Support operational updates or system-related changes by communicating clearly with customers when needed.
- 2026-11-13T00:00:00Z
- Charlotte, NC
- onsite
- Temporary to Hire
- 24 - 26 USD / Hourly
- <p>We are looking for a Customer Service Representative to join a metal fabrication organization in Charlotte, North Carolina in a contract-to-permanent capacity. This role is centered on delivering a high standard of support throughout the full customer order cycle, from initial order intake through shipment communication and invoice follow-up. The ideal candidate brings strong communication, careful attention to detail, and the ability to coordinate effectively with internal teams to keep customer needs on track.</p><p><br></p><p>Responsibilities:</p><p>• Process customer purchase orders accurately, verify key details, and enter updates into the company system while confirming timelines and order status information.</p><p>• Monitor incoming electronic orders, revisions, and customer requests submitted through portals, spreadsheets, and other channels, ensuring records remain current and complete.</p><p>• Partner with customers to share shipment schedules, explain delays, and gather any missing information needed to move orders forward.</p><p>• Work with the Accounts Receivable team to investigate billing questions and help resolve invoice-related concerns promptly.</p><p>• Serve as a primary point of contact for customers regarding product or delivery issues, providing timely follow-up and practical solutions.</p><p>• Assess order urgency, material availability, and potential shortages to help establish priorities and communicate critical needs to production, scheduling, and shipping teams.</p><p>• Identify transportation or delivery challenges, address service concerns, and discuss premium freight implications with customers when expedited arrangements are necessary.</p><p>• Support account coordination activities by maintaining accurate order, inventory, and shipping documentation across the customer service process.</p>
- 2026-11-11T00:00:00Z
- Charlotte, NC
- onsite
- Temporary / Contract
- 17 - 19 USD / Hourly
- We are looking for a customer-focused Customer Service Representative to support a retail organization in Charlotte, North Carolina. This is a Contract position offering permanent weekday hours, where you will help resolve complex customer concerns across eCommerce and store-related channels while working closely with internal teams. The ideal candidate brings strong judgment, clear communication, and a genuine commitment to improving each step of the customer experience.<br><br>Responsibilities:<br>• Serve as the point of contact for escalated customer matters, guiding issues through to timely and effective resolution.<br>• Record case details, actions taken, and final outcomes accurately in customer service and case management platforms.<br>• Work closely with departments such as store operations, fulfillment, merchandising, marketing, credit, and customer care to address customer needs.<br>• Review recurring complaints, service patterns, and customer feedback to uncover opportunities for operational improvement.<br>• Track service performance and identify developing issues that could affect satisfaction across online and in-store experiences.<br>• Contribute to quality discussions, call evaluations, and coaching feedback efforts designed to strengthen service delivery.<br>• Apply approved resolution options and customer recovery measures in alignment with company standards.<br>• Maintain daily productivity while meeting service expectations, response targets, and customer satisfaction goals.<br>• Support additional customer experience initiatives and special assignments as business needs evolve.
- 2026-11-13T00:00:00Z
- Lancaster, SC
- onsite
- Temporary to Hire
- 20.5865 - 23.837 USD / Hourly
- <p>We are looking for a Customer Service Supervisor to guide daily operations in a busy healthcare setting in South Carolina. This contract-to-permanent position is ideal for a hands-on leader who can balance service quality, team direction, and operational consistency while supporting a staff of 15 to 20 employees. The person in this role will help create a responsive, well-organized environment for patients, visitors, and facility partners through strong communication, accountability, and attention to detail.</p><p><br></p><p>Schedule: </p><p>Schedule: 2:00 PM - 11:00 PM, 5 days per week, rotating weekends</p><p>Work Location: On-site daily</p><p><br></p><p>Responsibilities:</p><p>• Lead day-to-day activities for a frontline team of 15 to 20 employees, providing direction, support, and clear expectations for performance.</p><p>• Address customer questions, concerns, and service issues promptly, taking practical steps to resolve problems and strengthen satisfaction.</p><p>• Monitor assigned areas through regular walkthroughs and inspections to uphold cleanliness, quality, safety, and overall operational standards.</p><p>• Organize daily staffing coverage, work assignments, and project priorities to maintain efficient service across the facility, including rotating weekend support.</p><p>• Coach team members through feedback, recognition, and corrective conversations while helping build a detail-focused and service-focused culture.</p><p>• Participate in recruiting, interviewing, onboarding, and ongoing training to ensure employees are prepared to succeed in their roles.</p><p>• Maintain accurate departmental records, update duty assignments, and support performance review and staff meeting processes.</p><p>• Oversee supply usage, equipment condition, and storage organization to keep the department prepared and operating effectively.</p><p>• Identify service gaps or process concerns and implement improvements that enhance workflow, compliance, and customer experience.</p>
- 2026-10-30T00:00:00Z
- Monroe, NC
- onsite
- Temporary to Hire
- 37.2115 - 43.087 USD / Hourly
- We are looking for an experienced Senior Customer Success Manager to lead customer-facing service operations for a wholesale distribution organization in Monroe, North Carolina. This contract opportunity with permanent potential is ideal for a leader who can strengthen service delivery, guide high-performing teams, and elevate the overall customer experience across technical support and account interactions. The role blends people leadership, process optimization, and cross-functional partnership to ensure customers receive responsive, consistent, and solutions-oriented support.<br><br>Responsibilities:<br>• Lead and coach customer success and technical service teams, creating clear goals, accountability measures, and development opportunities that support strong performance.<br>• Oversee the full customer support experience, including onboarding, technical guidance, order-related assistance, delivery coordination, invoicing questions, credit adjustments, and issue resolution.<br>• Champion a service culture centered on responsiveness, quality, and continuous improvement across every customer touchpoint.<br>• Act as a senior point of contact for high-priority accounts and complex escalations, ensuring concerns are addressed effectively and professionally.<br>• Establish and refine service standards, communication practices, and customer experience expectations to promote consistency across teams.<br>• Review operational and service metrics to identify trends, measure effectiveness, and implement targeted improvements based on customer feedback.<br>• Maintain and enhance customer-facing procedures, standard operating documentation, training resources, and best practice guidelines.<br>• Partner with internal stakeholders to improve workflows, strengthen system adoption, and support automation and digital tools that improve customer outcomes.<br>• Contribute to talent planning efforts by supporting employee growth, leadership development, and long-term team continuity.
- 2026-11-11T00:00:00Z