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3 results for It Support Specialist Help Desk Tier 1 2 in Charlotte, NC
- Rock Hill, SC
- onsite
- Permanent / Full Time
- 0 - 0 USD / Yearly
- <ul><li>Provide Tier 1-2 technical support via phone, email, and ticketing systems</li><li>Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity</li><li>Set up and configure user accounts, email, and access permissions</li><li>Support Windows-based systems, Microsoft 365 applications, and endpoint devices</li><li>Document incidents, resolutions, and escalate more complex issues to higher-level support teams</li><li>Assist with onboarding/offboarding by provisioning equipment and system access</li><li>Maintain accurate records of IT assets and support activities</li><li>Deliver excellent customer service and communicate technical issues clearly to non-technical users</li><li>Follow standard IT procedures and contribute to knowledge base documentation</li></ul>
- 2026-05-27T00:00:00Z
- Denver, NC
- onsite
- Permanent / Full Time
- 0 - 0 USD / Yearly
- <ul><li>Provide Tier 1/2 technical support for desktops, laptops, mobile devices, printers, and shop-floor systems</li><li>Troubleshoot and resolve hardware, software, and network-related issues in a timely manner</li><li>Support ERP users (e.g., troubleshooting access issues, basic navigation, reporting support, coordination with ERP teams/vendors)</li><li>Provision and deprovision user accounts, permissions, and access (Active Directory, Microsoft 365, ERP systems)</li><li>Assist with deployment, configuration, and maintenance of IT equipment across office and production environments</li><li>Support network connectivity (wired/wireless), including basic troubleshooting of switches, routers, and VLANs</li><li>Maintain and update IT documentation, asset inventory, and support procedures</li><li>Collaborate with cross-functional teams including production, engineering, and operations to resolve system issues</li><li>Assist with system upgrades, patches, and IT projects (ERP enhancements, infrastructure updates, etc.)</li><li>Ensure adherence to IT security policies, including endpoint protection and user access controls</li><li>Provide on-site support in a manufacturing/plant environment (including shop floor as needed)</li></ul>
- 2026-05-27T00:00:00Z
- Charlotte, NC
- onsite
- Temporary / Contract
- 30 - 35 USD / Hourly
- <p>We are seeking a motivated and technically skilled IT Specialist to support a growing organization. This is a hands-on opportunity for someone who enjoys solving technical problems, supporting end users, and improving IT systems and processes across a fast-paced operational environment.</p><p>The ideal candidate is proactive, service-oriented, and comfortable working across hardware, software, networking, and infrastructure support. This role plays a key part in maintaining a stable, secure, and efficient IT environment while contributing to ongoing technology improvements and projects.</p><p><strong>Responsibilities</strong></p><p>• Provide technical support for hardware, software, networking, telephone, and audio-visual systems</p><p> • Troubleshoot and resolve technical issues across Windows and Linux environments</p><p> • Assist with system monitoring, maintenance, security, backups, and overall IT performance</p><p> • Support end users with day-to-day IT needs and provide timely issue resolution</p><p> • Collaborate with internal teams and external vendors to maintain business technology systems</p><p> • Assist with implementation and improvement of IT processes, procedures, and documentation</p><p> • Participate in IT-related projects and support ongoing infrastructure initiatives</p><p> • Maintain documentation, knowledge sharing, and user training materials as needed</p><p> • Help ensure system reliability, security, and operational efficiency across the organization</p>
- 2026-05-19T00:00:00Z