5 results for It Support Engineer in Charlotte, NC

Help Desk Analyst - Tier I

Charlotte, NC
onsite
Temporary
20.00 - 30.00 USD / Hourly
We are proactively building a network of Help Desk Technicians for upcoming contract opportunities with our clients. These roles support internal employees and business systems by resolving technical issues, assisting with hardware and software troubleshooting, and ensuring users can stay productive. This position is ideal for individuals early in their IT careers who enjoy problem-solving, supporting users, and gaining experience across enterprise technology environments.Key Responsibilities<ul><li>Provide first-level technical support for users experiencing hardware, software, or system issues</li><li>Troubleshoot and resolve basic IT incidents including workstation, password, access, and connectivity issues</li><li>Document support tickets and resolutions within the ticketing system</li><li>Escalate complex technical issues to Tier 2 or infrastructure teams when necessary</li><li>Assist with onboarding tasks including workstation setup and user account provisioning</li><li>Maintain a high level of customer service while supporting employees across the organization</li></ul>
2026-03-11T15:08:46Z

Microsoft 365 Architect

Charlotte, NC
onsite
Temporary
65.00 - 73.00 USD / Hourly
We are proactively seeking an experienced Microsoft 365 Architect / Engineer to support an upcoming modernization initiative for a client transitioning from Google Workspace to Microsoft 365. This engagement is ideal for a senior-level professional who enjoys owning the architecture, configuration, and best-practice guidance for a Microsoft environment from the ground up. Unlike large implementation projects that rely on multiple consultants, this client is looking for one highly capable expert who can take ownership of the Microsoft 365 tenant, finalize the configuration, and ensure the environment is designed correctly before migration and user rollout begin. The ideal candidate will combine deep technical expertise with strong advisory skills, helping guide the client through architecture decisions, governance standards, and long-term platform strategy.In this role, you will help build a secure, well-structured, and modern Microsoft 365 environment, preparing the tenant for data migration, collaboration adoption, and end-user training. You will partner with stakeholders to define best practices across identity, security, collaboration, and device management while ensuring the platform is ready for daily operations.Key Responsibilities<ul><li>Lead the configuration and optimization of the Microsoft 365 tenant, including Entra ID (Azure AD), identity structure, MFA, Conditional Access, and Intune device management policies.</li><li>Establish security, governance, and compliance baselines aligned with Microsoft best practices, including tenant architecture, identity standards, and licensing optimization.</li><li>Design the SharePoint Online architecture (sites, libraries, permissions) to support the migration of approximately 6TB of Google Workspace shared drive data by a third-party migration vendor.</li><li>Provide guidance on Microsoft Teams rollout and calling strategy, helping the organization transition from existing Avaya and RingCentral systems over time.</li><li>Ensure the tenant environment is stable and properly configured prior to end-user training and organizational rollout.</li><li>Validate technical readiness and prerequisites prior to migration activities, including identity, server, and security considerations.</li><li>Serve as the technical lead and advisor for the Microsoft 365 environment, providing clear recommendations, best practices, and architectural guidance throughout the modernization effort.</li></ul>
2026-03-13T15:13:46Z

Help Desk Analyst - Tier II

Charlotte, NC
onsite
Temporary
30.00 - 40.00 USD / Hourly
We are proactively connecting with experienced Tier 2 Help Desk Technicians for upcoming contract opportunities. These roles support complex technical issues, mentor junior technicians, and act as a key escalation point within the IT support structure.This role is ideal for IT professionals who enjoy deeper troubleshooting, systems support and working across multiple technologies in enterprise environments.Key Responsibilities<ul><li>Serve as an escalation point for complex technical issues from Tier 1 support</li><li>Troubleshoot advanced hardware, software, and system connectivity issues</li><li>Support workstation environments, user access management, and system configurations</li><li>Investigate recurring incidents and recommend process or technical improvements</li><li>Assist with onboarding/offboarding processes including system access and device configuration</li><li>Collaborate with infrastructure and engineering teams to resolve system-level issues</li></ul>
2026-03-11T15:13:50Z

IT Director

Huntersville, NC
onsite
Permanent
- USD / Yearly
<ul><li>Lead the design, deployment, and management of enterprise IT infrastructure, including cloud environments, networking, unified communications, and internal platforms.</li><li>Oversee software development and platform initiatives, guiding a team of developers to build scalable internal tools, client portals, and data pipelines.</li><li>Drive data strategy, reporting improvements, and AI-driven automation to optimize operational workflows, analytics, and decision-making processes.</li><li>Manage IT operations, cybersecurity, and vendor relationships, ensuring secure, high-performing systems across on-premises and cloud environments.</li><li>Architect and maintain scalable cloud solutions, including multi-cloud deployments, virtualized environments, and disaster recovery strategies.</li><li>Serve as the escalation point for complex technical issues, providing hands-on support and strategic guidance for infrastructure, cloud, and application challenges.</li><li>Implement policies, processes, and standards to ensure infrastructure reliability, high availability, and scalability across distributed teams.</li></ul>
2026-03-09T17:48:49Z

Technical Triage Support Analyst

Boiling Springs, SC
onsite
Contract / Temporary to Hire
16.50 - 17.00 USD / Hourly
We are looking for a Technical Triage Support Analyst to join our team in Boiling Springs, South Carolina. In this role, you will provide front-line technical assistance and exceptional customer service to clients while ensuring accurate documentation and timely escalation of unresolved issues. This is a Contract to permanent position that offers a dynamic opportunity to grow within a collaborative and fast-paced environment. Responsibilities: • Respond to incoming support calls promptly, delivering detail-oriented and courteous service to all customers. • Diagnose and troubleshoot basic technical issues using established procedures while ensuring clear communication. • Escalate unresolved or complex technical problems to specialized teams with detailed documentation. • Log all customer interactions, troubleshooting steps, and resolutions in the ticketing system for accurate record-keeping. • Maintain a customer-centric approach by demonstrating empathy, patience, and timely follow-ups. • Collaborate with internal teams to ensure smooth communication and efficient resolution of escalated issues. • Provide consistent updates to customers regarding the status of their issues and resolutions. • Uphold high standards of enthusiasm when handling customer inquiries. • Participate in team discussions and contribute to improving support processes and efficiency.
2026-03-02T16:28:45Z