<p><strong>About This Posting:</strong></p><p>Robert Half is proactively recruiting for upcoming Help Desk Technician (Tier 1) contract opportunities with our clients across the Charlotte area and beyond. If you’re seeking your next IT support role, we’d love to connect now so we can reach out when a strong match arises.</p><p><strong>Essential Responsibilities:</strong></p><ul><li>Provide first-line technical support via phone, email, chat for end-users (Windows 10/11, Office 365, VPN, basic network/connectivity issues)</li><li>Log, triage and escalate tickets appropriately using our ITSM tool</li><li>Assist users with desktop/laptop issues, password resets, software installations, basic hardware diagnostics</li><li>Maintain a courteous, user-friendly support mindset with strong written and verbal communication</li></ul>
<p><strong>About This Posting:</strong></p><p>Robert Half is building a proactive candidate pipeline for mid-level Help Desk Analyst (Tier 2) contract roles. We regularly partner with enterprise clients seeking technical professionals who can manage escalations, mentor Tier-1 staff, and contribute to process improvement.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Resolve complex incidents escalated from Tier 1.</li><li>Manage configurations, patching, and advanced troubleshooting for Windows OS, O365, Teams, and remote connectivity.</li><li>Collaborate with infrastructure teams on deployments and upgrades.</li><li>Document support procedures and mentor junior technicians.</li></ul>
<p>We’re proactively recruiting Technical Support Specialists for upcoming openings within our clients’ IT Service Desk teams. These roles are ideal for motivated IT professionals who are passionate about customer service, technology, and continuous learning.</p><p>As a Technical Support Specialist, you’ll be on the front line of IT support — helping users resolve technical issues, improve productivity, and ensure seamless operation of enterprise systems. You’ll collaborate closely with IT peers, use modern tools like ServiceNow, and gain exposure to a wide range of technologies including Windows 10/11, Office 365, Active Directory, VPN, Citrix, and various SaaS platforms.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Provide Tier 1 technical support via phone, email, chat, and in person</li><li>Troubleshoot and resolve issues with Windows OS, O365, VPN, and network connectivity</li><li>Manage incidents and requests using ServiceNow or similar ITSM platforms</li><li>Support Active Directory, Exchange mailboxes, and user account management</li><li>Assist users with mobile device setup, application installs, and hardware troubleshooting</li><li>Escalate complex issues to Tier 2/3 or vendor support teams as needed</li><li>Document, track, and follow up on all support interactions</li><li>Participate in IT projects and process improvement initiatives</li></ul>
<p><strong>About This Posting:</strong></p><p>Robert Half is proactively identifying top-tier IT professionals for upcoming senior-level Help Desk Engineer (Tier 3 / Escalation) contract opportunities. This is ideal for candidates experienced with enterprise support, automation, and advanced troubleshooting.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead complex escalations from Tier 1/2, perform root-cause analysis, and resolve high-impact incidents.</li><li>Configure and maintain desktops/laptops, system imaging, MDM, and scripting automation.</li><li>Partner with infrastructure and network teams on migrations and major updates.</li><li>Create and maintain support documentation and mentor junior staff.</li></ul>
<p>Robert Half is proactively recruiting an experienced Help Desk Analyst (Tier II) to support clients’ end users across enterprise and SMB environments. This role is ideal for a hands-on IT professional with strong troubleshooting skills, excellent customer service, and the ability to manage multiple priorities in a fast-paced setting.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier II technical support for hardware, software, network connectivity, and user account issues.</li><li>Respond to tickets via phone, email, or remote tools; document all incidents and resolutions in the ticketing system.</li><li>Install, configure, and maintain Windows 10/11, Office 365, Active Directory, VPN, and mobile devices.</li><li>Escalate complex issues to Tier III or Systems teams as needed.</li><li>Assist with onboarding/offboarding, hardware imaging, and software deployments.</li><li>Collaborate with internal IT teams to maintain strong SLAs and consistent end-user satisfaction.</li></ul><p><strong>Environment & Tools</strong></p><ul><li><strong>Systems:</strong> Windows, macOS, Office 365, Azure AD</li><li><strong>Networking:</strong> DNS, DHCP, TCP/IP troubleshooting</li><li><strong>Tools:</strong> ServiceNow, Jira, SCCM, Intune, or similar</li><li><strong>Methodology:</strong> ITIL best practices, ticket-based support environments</li></ul>
<p><strong>Position Overview</strong></p><p>We are seeking an experienced <strong>Salesforce Developer III (Senior)</strong> to join our team. This role focuses on designing, developing, and implementing Salesforce solutions across multiple platforms. The ideal candidate will have deep technical expertise, hands-on Salesforce experience, and the ability to mentor junior developers while contributing to enterprise-level architecture and integration initiatives.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and unit test Salesforce components using Apex, Lightning Web Components (LWCs), Flows, and Triggers.</li><li>Collaborate with DevOps, QA, and cross-functional teams to resolve code and configuration-based defects.</li><li>Lead proof-of-concept initiatives with architects to evaluate new designs, integration patterns, and best practices.</li><li>Enhance DevOps processes, CI/CD pipelines, and test automation frameworks.</li><li>Evaluate Salesforce capabilities and third-party vendor solutions by developing prototypes or proof-of-concept implementations.</li><li>Ensure alignment with enterprise integration concepts such as event processing and API interactions.</li></ul>
We are looking for a skilled and data-driven Senior Financial Analyst to join our team in Huntersville, North Carolina. In this role, you will provide critical insights and support for business decision-making by conducting detailed financial analysis and partnering with leaders across the organization. This is an excellent opportunity to deepen your expertise in financial planning and analysis while contributing to strategic initiatives that drive profitability and operational success.<br><br>Responsibilities:<br>• Lead monthly financial reporting processes, delivering accurate and timely results along with actionable insights for leadership.<br>• Analyze financial performance at the functional level, collaborating with global leaders to ensure spending aligns with budget and forecasts.<br>• Take ownership of operating expense tracking, including conducting variance analysis and preparing budgets and forecasts.<br>• Manage headcount reporting and analysis, providing detailed variance commentary between actuals and budget.<br>• Oversee the Capital Expenditures process, ensuring accurate tracking, reporting, and forecasting of investments.<br>• Monitor and report one-time expenses, providing explanations for variances between actuals and budget.<br>• Partner with stakeholders across departments to gather inputs and support budget and forecasting cycles.<br>• Collaborate with the FP& A team to prepare management reports for monthly and quarterly reviews, contributing to process improvements.<br>• Build and maintain strong relationships with business partners to drive strategic decisions and provide financial insights.<br>• Support key initiatives by delivering cross-functional collaboration and financial expertise to achieve organizational goals.
