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4 results for Help Desk Tier I in Charlotte, NC
- Charlotte, NC
- onsite
- Temporary / Contract
- 19 - 19 USD / Hourly
- <p><strong>Overview</strong></p><p>We are seeking a reliable and customer-focused IT Help Desk Support Specialist to provide first-level technical support to end users across the organization. In this role, you will be responsible for managing incoming support requests, troubleshooting a variety of hardware and software issues, and ensuring timely resolution or escalation. You will play a key role in maintaining daily IT operations by prioritizing requests, documenting issues accurately, and delivering a high level of customer service. This position is ideal for someone who is detail-oriented, communicates effectively, and thrives in a fast-paced, team-driven environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as first point of contact for IT support (phone, email, ticketing system)</li><li>Log, track, and prioritize all support requests with accurate documentation</li><li>Troubleshoot and resolve basic hardware, software, and access issues; escalate as needed</li><li>Follow established escalation procedures and service level expectations</li><li>Maintain and update help desk documentation and knowledge base</li><li>Monitor ticket queues and follow up to ensure timely resolution</li><li>Support IT projects and continuous process improvement initiatives </li></ul>
- 2026-05-15T00:00:00Z
- Rock Hill, SC
- onsite
- Permanent / Full Time
- 0 - 0 USD / Yearly
- <ul><li>Provide Tier 1-2 technical support via phone, email, and ticketing systems</li><li>Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity</li><li>Set up and configure user accounts, email, and access permissions</li><li>Support Windows-based systems, Microsoft 365 applications, and endpoint devices</li><li>Document incidents, resolutions, and escalate more complex issues to higher-level support teams</li><li>Assist with onboarding/offboarding by provisioning equipment and system access</li><li>Maintain accurate records of IT assets and support activities</li><li>Deliver excellent customer service and communicate technical issues clearly to non-technical users</li><li>Follow standard IT procedures and contribute to knowledge base documentation</li></ul>
- 2026-05-27T00:00:00Z
- Charlotte, NC
- onsite
- Temporary / Contract
- 23 - 29 USD / Hourly
- <p><strong>We’re Proactively Connecting with IT Talent</strong></p><p>Our team is partnering with organizations seeking dependable IT professionals who can support users, maintain systems, and help keep business operations running smoothly. We’re proactively identifying candidates for upcoming openings within support and infrastructure teams.</p><p>This is a great opportunity for IT professionals looking to stay active in the market and gain exposure to enterprise-level environments.</p><p><strong>Potential Responsibilities</strong></p><ul><li>Provide Tier 1/Tier 2 support across hardware, software, and cloud environments</li><li>Support Microsoft 365, Active Directory, and endpoint management tools</li><li>Troubleshoot user access, connectivity, and workstation issues</li><li>Assist with system upgrades, deployments, and technical projects</li><li>Maintain accurate documentation within ticketing platforms</li><li>Work closely with infrastructure, networking, and security teams </li></ul>
- 2026-05-11T00:00:00Z
- Charlotte, NC
- onsite
- Temporary / Contract
- 24 - 29 USD / Hourly
- <p>We’re actively building a network of skilled IT professionals for upcoming contract opportunities with growing organizations across multiple industries. If you’re someone who enjoys solving technical problems, supporting users, and staying hands-on with technology, we’d love to connect with you.</p><p>Whether you’re looking to expand your technical experience, gain exposure to new environments, or step into your next contract role quickly, this opportunity could be a strong fit.</p><p><strong>What You’ll Be Doing</strong></p><ul><li>Provide technical support for desktops, laptops, printers, mobile devices, and end users</li><li>Troubleshoot issues related to Windows environments, Microsoft 365, VPN connectivity, and hardware</li><li>Assist with onboarding/offboarding and device setup</li><li>Support account administration within Active Directory and Microsoft 365</li><li>Document tickets, technical issues, and resolutions accurately</li><li>Collaborate with IT teams to ensure smooth day-to-day operations</li></ul>
- 2026-05-11T00:00:00Z