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4 results for Help Desk Analyst Tier 2 in Charlotte, NC
- Charlotte, NC
- onsite
- Temporary
- 30 - 40 USD / Hourly
- <p>We are proactively connecting with experienced Tier 2 Help Desk Technicians for upcoming contract opportunities. These roles support complex technical issues, mentor junior technicians, and act as a key escalation point within the IT support structure.</p><p>This role is ideal for IT professionals who enjoy deeper troubleshooting, systems support and working across multiple technologies in enterprise environments.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as an escalation point for complex technical issues from Tier 1 support</li><li>Troubleshoot advanced hardware, software, and system connectivity issues</li><li>Support workstation environments, user access management, and system configurations</li><li>Investigate recurring incidents and recommend process or technical improvements</li><li>Assist with onboarding/offboarding processes including system access and device configuration</li><li>Collaborate with infrastructure and engineering teams to resolve system-level issues</li></ul>
- 2026-03-11T00:00:00Z
- Charlotte, NC
- onsite
- Temporary
- 20 - 30 USD / Hourly
- <p>We are proactively building a network of Help Desk Technicians for upcoming contract opportunities with our clients. These roles support internal employees and business systems by resolving technical issues, assisting with hardware and software troubleshooting, and ensuring users can stay productive. This position is ideal for individuals early in their IT careers who enjoy problem-solving, supporting users, and gaining experience across enterprise technology environments.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first-level technical support for users experiencing hardware, software, or system issues</li><li>Troubleshoot and resolve basic IT incidents including workstation, password, access, and connectivity issues</li><li>Document support tickets and resolutions within the ticketing system</li><li>Escalate complex technical issues to Tier 2 or infrastructure teams when necessary</li><li>Assist with onboarding tasks including workstation setup and user account provisioning</li><li>Maintain a high level of customer service while supporting employees across the organization</li></ul>
- 2026-03-11T00:00:00Z
- Charlotte, NC
- onsite
- Temporary
- 19 - 19 USD / Hourly
- <p><strong>Job Summary</strong></p><p>We are seeking a motivated and customer-focused <strong>Helpdesk Support Specialist</strong> to join our IT team. This role is pivotal in ensuring our associates and customers receive timely, professional support for all technology-related issues. You will manage incoming requests, provide first-level support, and escalate issues when necessary, helping drive productivity and operational efficiency across the organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Support & Issue Resolution</strong></p><ul><li>Log and track all incoming calls and requests in the Helpdesk system with complete and accurate information.</li><li>Respond promptly to Level I support calls and escalations within agreed-upon timelines.</li><li>Troubleshoot hardware, software, and peripheral issues to resolve first-level problems efficiently.</li><li>Escalate complex issues to appropriate teams following Helpdesk procedures.</li><li>Monitor voicemails, emails, and tickets, ensuring timely follow-up and closure.</li></ul><p><strong>Process & Knowledge Management</strong></p><ul><li>Access knowledge bases, FAQs, and documentation to aid in problem-solving.</li><li>Maintain and update Helpdesk documentation and knowledge resources.</li><li>Contribute to the refinement and effectiveness of the Helpdesk Call Tracking system.</li><li>Create help sheets and FAQs to enhance team efficiency and user experience.</li></ul><p><strong>Client Satisfaction & Communication</strong></p><ul><li>Monitor open requests and ensure timely resolution through collaboration with Helpdesk team members or supervisors.</li><li>Conduct follow-up calls or surveys to assess client satisfaction and gather feedback.</li><li>Maintain positive interactions and build rapport with customers, ensuring a culture of excellent service.</li></ul><p><strong>Continuous Improvement & Special Projects</strong></p><ul><li>Identify areas for process improvement and propose creative solutions to increase productivity.</li><li>Support special projects and cross-functional IT initiatives as assigned.</li><li>Stay current on supported software, hardware, and system configurations.</li></ul>
- 2026-04-01T00:00:00Z
- Charlotte, NC
- onsite
- Temporary
- 25 - 35 USD / Hourly
- <p>We are proactively building a network of Desktop Support Technicians for upcoming opportunities supporting enterprise environments and growing IT organizations. These roles focus on hands-on technical support and maintaining end-user systems in dynamic environments.</p><p>The Desktop Support Technician will be responsible for diagnosing and resolving hardware and software issues, supporting end users, and ensuring devices are properly configured and maintained. This role plays a key part in delivering a seamless user experience across the organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide onsite and remote support for desktops, laptops, and peripherals.</li><li> Perform hardware installations, imaging, and device configurations.</li><li> Support user onboarding/offboarding processes and system access.</li><li> Troubleshoot issues related to operating systems, applications, and connectivity.</li><li> Maintain asset inventory and documentation.</li><li> Collaborate with infrastructure teams to escalate and resolve complex issues.</li></ul>
- 2026-03-30T00:00:00Z