We are looking for a skilled, detail-oriented technology specialist to support users, optimize application performance, and help deliver a reliable digital workplace experience in Charlotte, North Carolina. This Long-term Contract position is ideal for someone who combines strong technical knowledge with a service-oriented approach and can work across both business and technology teams. The role focuses on training, application setup, device connectivity, and day-to-day technical problem solving while promoting efficient, user-friendly solutions.<br><br>Responsibilities:<br>• Lead end-user learning initiatives by conducting training sessions and producing clear support materials for workplace technologies and business applications.<br>• Set up, adjust, and maintain business applications for different teams to ensure consistent functionality and alignment with operational needs.<br>• Support the integration and readiness of laptops, mobile devices, peripherals, and related equipment used throughout the organization.<br>• Investigate and resolve issues involving hardware, software, and application settings to minimize disruptions and improve user productivity.<br>• Work closely with technical teams and business partners to assist with application launches, upgrades, and broader technology deployment efforts.<br>• Provide responsive user support and practical guidance on digital tools, workflows, and effective technology usage.<br>• Keep configuration details, support procedures, and technical reference materials organized and up to date.<br>• Recommend enhancements that streamline processes and create a better overall experience for end users.