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3 results for Customer Success Manager in Charlotte, NC

Customer Success Specialist

Mooresville, NC
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a Customer Success Specialist to support client service, enrollment coordination, and day-to-day administrative operations in Mooresville, North Carolina. This contract-to-permanent opportunity is ideal for someone who brings a service-minded approach, strong organizational skills, and sound judgment when working with sensitive information. The person in this role will help create a smooth experience for clients and internal partners by managing details accurately and responding to needs effectively. Responsibilities: • Coordinate client-facing and internal administrative activities to keep business development and operational workflows moving efficiently. • Support group benefits enrollment processes by preparing documents, tracking submissions, and following up to ensure timely completion. • Manage incoming and outgoing email communication with a clear, responsive, and customer-focused approach. • Maintain organized back-office records and compliance-related documentation with a high level of accuracy and confidentiality. • Assist with office administration tasks that contribute to a well-run and organized work environment. • Provide customer support across multiple browser-based systems while navigating competing priorities effectively. • Help monitor client requests, resolve routine issues, and escalate complex matters to the appropriate team members when needed. • Contribute to process consistency by updating files, confirming required information, and supporting operational reporting as needed.
2026-04-22T00:00:00Z

Customer Service Representative

Charlotte, NC
onsite
Temporary / Contract
11.875 - 15 USD / Hourly
We are looking for a Customer Service Representative to support a busy retail store operation in Charlotte, North Carolina. This Contract position is well suited for someone who enjoys helping customers, managing order-related tasks, and keeping daily activities organized in a fast-moving setting. The ideal candidate brings strong communication skills, accuracy, and a service-focused mindset to every interaction. Responsibilities:• Manage customer requests by phone and through other communication channels, providing prompt and courteous support.• Enter and update orders with a high level of accuracy while following established company procedures.• Maintain organized records and documentation so information can be accessed quickly when needed.• Work closely with coworkers to keep daily workflows running smoothly and deliver a positive customer experience.• Share important updates clearly with customers and internal partners to ensure alignment on requests and next steps.• Keep the work area neat and orderly to promote efficiency throughout the day.• Follow workplace expectations, including dress guidelines and use of the provided uniform shirt.• Contribute to general clerical and administrative support tasks as business needs change.
2026-04-28T00:00:00Z

Customer Service Representative 3

Rock Hill, SC
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
Position Summary This role is responsible for managing end-to-end order operations across a multi-state region while serving as a central point of coordination between sales, logistics, supply chain, procurement, finance, vendors, and customers. The position has evolved beyond transactional order entry into a critical operations role that ensures revenue flow, operational efficiency, and financial accuracy. The individual in this role exercises independent judgment to resolve complex operational and financial issues and directly contributes to business performance. Key ResponsibilitiesOperations Management<ul><li>Oversee end-to-end order lifecycle from order entry through fulfillment and completion</li><li>Manage and resolve escalations related to order processing, delivery issues, and RMAs</li><li>Ensure timely and accurate order execution to support revenue realization</li></ul>Supply Chain Coordination<ul><li>Maintain inventory accuracy across systems and distribution centers</li><li>Execute Goods Receipts (GRs) and ensure alignment between physical and system inventory</li><li>Coordinate with logistics and distribution teams to resolve supply and delivery challenges</li></ul>Procurement & Vendor Management<ul><li>Create and manage purchase orders in alignment with operational needs</li><li>Review and approve vendor invoices, ensuring accuracy and compliance</li><li>Partner with vendors to resolve discrepancies and maintain performance standards</li></ul>Financial Accuracy & Compliance<ul><li>Support invoice reconciliation and ensure accurate financial posting</li><li>Identify and resolve billing discrepancies to minimize financial risk</li><li>Partner with finance to ensure alignment between operations and financial records</li></ul>Cross-Functional Leadership<ul><li>Serve as a primary escalation point across sales, logistics, finance, and customer teams</li><li>Coordinate activities across departments to ensure seamless operations</li><li>Drive communication and issue resolution in a fast-paced, multi-functional environment</li></ul>
2026-04-23T00:00:00Z