3 results for Customer Experience Specialist in Charlotte, NC

Customer Service Representative

Rock Hill, SC
onsite
Contract / Temporary to Hire
18 - 23 USD / Hourly
We are looking for a bilingual Customer Service Representative to join our team in Rock Hill, South Carolina. This is a contract to permanent position, offering a dynamic and fast-paced work environment where you will play a key role in supporting tenants and handling high call volumes. If you thrive in a multitasking role and have strong communication skills in both English and Spanish, we encourage you to apply. Responsibilities:• Respond to inbound calls from tenants, addressing inquiries and resolving issues promptly.• Manage a variety of tasks, including order entry and processing work orders, ensuring accuracy and attention to detail.• Provide assistance to the maintenance team by handling requests and coordinating with relevant departments.• Deliver excellent customer service by effectively communicating with tenants and resolving concerns.• Maintain a detail-oriented approach while handling interruptions and prioritizing tasks in a high-traffic environment.• Collaborate with asset managers and other team members to support operational needs.• Greet and assist visitors at the front desk, ensuring a welcoming and helpful experience.• Utilize bilingual skills to communicate effectively with Spanish-speaking tenants and team members.• Monitor call volumes and adjust workflows to maintain efficiency.• Ensure all documentation and data entry tasks are completed accurately and on time.
2026-03-23T00:00:00Z

Call Center Specialist

Charlotte, NC
onsite
Temporary
20 - 21 USD / Hourly
We are looking for an experienced Call Center Specialist to join our team on a contract basis in Charlotte, North Carolina. In this role, you will be responsible for delivering exceptional customer service, managing inquiries, and maintaining accurate records. This position requires strong communication skills and proficiency in customer service tools and software. Responsibilities: • Respond to customer inquiries via phone or email with professionalism and efficiency. • Maintain detailed records of customer interactions using systems such as Salesforce and Excel. • Follow established call scripts to ensure consistent and high-quality communication. • Escalate complex issues or leads to supervisors or specialized departments when necessary. • Provide accurate information about products, services, and quotations to customers. • Address complaints and resolve issues to ensure customer satisfaction. • Collaborate with team members to enhance service delivery and improve customer experiences. • Ensure compliance with company policies and procedures during all interactions. • Utilize CRM tools to manage customer relationships and track service performance. • Stay updated on system tools like SAP and Salesforce to improve operational efficiency.
2026-03-27T00:00:00Z

Part-Time Call Center Specialist

Charlotte, NC
onsite
Temporary
15 - 17 USD / Hourly
We are looking for a dedicated Call Center Specialist to join a non-profit organization in Charlotte, North Carolina. This is a long-term contract opportunity where you will play a key role in supporting families with registration processes and inquiries. The position requires excellent customer service skills, flexibility, and the ability to manage high call volumes efficiently. The hours will be part‑time: Monday–Friday from 6:00–8:00 PM, and Saturday from 8:00–10:00 AM. Responsibilities:• Assist families with student registration processes, including answering inquiries and providing guidance.• Respond to a high volume of inbound calls during peak times, ensuring timely and accurate service.• Deliver bilingual support to cater to diverse families and community needs.• Handle escalated calls and resolve issues with a solutions-oriented approach.• Maintain detailed records of customer interactions and registration information using organizational tools.• Monitor call patterns and help identify trends to improve responsiveness and efficiency.• Collaborate with internal teams to address complex queries and provide seamless service.• Provide support during after-hours when required, ensuring consistent availability for callers.• Uphold professionalism when dealing with irate customers and work toward satisfactory resolutions.• Support organizational efforts in tracking and improving customer service metrics.
2026-03-18T00:00:00Z