Results for Customer Experience Specialist Jobs in Charlotte, NC

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Customer Service Representative

Charlotte, NC
onsite
Temporary to Hire
24 - 26 USD / Hourly
We are looking for a Customer Service Representative to join a metal fabrication organization in Charlotte, North Carolina in a contract-to-permanent capacity. This role is centered on delivering a high standard of support throughout the full customer order cycle, from initial order intake through shipment communication and invoice follow-up. The ideal candidate brings strong communication, careful attention to detail, and the ability to coordinate effectively with internal teams to keep customer needs on track. Responsibilities:• Process customer purchase orders accurately, verify key details, and enter updates into the company system while confirming timelines and order status information.• Monitor incoming electronic orders, revisions, and customer requests submitted through portals, spreadsheets, and other channels, ensuring records remain current and complete.• Partner with customers to share shipment schedules, explain delays, and gather any missing information needed to move orders forward.• Work with the Accounts Receivable team to investigate billing questions and help resolve invoice-related concerns promptly.• Serve as a primary point of contact for customers regarding product or delivery issues, providing timely follow-up and practical solutions.• Assess order urgency, material availability, and potential shortages to help establish priorities and communicate critical needs to production, scheduling, and shipping teams.• Identify transportation or delivery challenges, address service concerns, and discuss premium freight implications with customers when expedited arrangements are necessary.• Support account coordination activities by maintaining accurate order, inventory, and shipping documentation across the customer service process.
2026-10-26T00:00:00Z

Customer Service Representative

Monroe, NC
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for a Customer Service Representative to join a growing team in Monroe, North Carolina in a Contract to Permanent role. This position serves as a key point of contact for customers while coordinating closely with internal teams to keep orders on track, address service needs, and support business targets. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. Schedule:Monday - Thursday 7:00 AM to 5:30 PM Responsibilities:• Oversee day-to-day customer account activity, including order support, follow-up, and related administrative coordination.• Prepare pricing estimates and formal quotations with accuracy and timely communication to customers.• Partner with operations, quality, materials, and finance teams to help meet delivery commitments and monthly performance objectives.• Build productive relationships with customers, vendors, and internal stakeholders to create a dependable and positive service experience.• Provide additional support to customer service leadership and assist with team coverage when needed.• Coordinate urgent shipment and delivery requests to respond to changing customer timelines.• Handle inbound and outbound customer communication, including order entry, status updates, and issue resolution.• Contribute to cross-functional initiatives and assist other departments as assigned to support overall business needs.
2026-10-29T00:00:00Z

Customer Service Representative

Charlotte, NC
onsite
Temporary / Contract
13.4615 - 15.587 USD / Hourly
We are looking for a customer-focused Customer Service Representative to support a retail organization in Charlotte, North Carolina. This is a Contract position offering permanent weekday hours, where you will help resolve complex customer concerns across eCommerce and store-related channels while working closely with internal teams. The ideal candidate brings strong judgment, clear communication, and a genuine commitment to improving each step of the customer experience. Responsibilities: • Serve as the point of contact for escalated customer matters, guiding issues through to timely and effective resolution. • Record case details, actions taken, and final outcomes accurately in customer service and case management platforms. • Work closely with departments such as store operations, fulfillment, merchandising, marketing, credit, and customer care to address customer needs. • Review recurring complaints, service patterns, and customer feedback to uncover opportunities for operational improvement. • Track service performance and identify developing issues that could affect satisfaction across online and in-store experiences. • Contribute to quality discussions, call evaluations, and coaching feedback efforts designed to strengthen service delivery. • Apply approved resolution options and customer recovery measures in alignment with company standards. • Maintain daily productivity while meeting service expectations, response targets, and customer satisfaction goals. • Support additional customer experience initiatives and special assignments as business needs evolve.
2026-10-27T00:00:00Z

Customer Service Representative

Gastonia, NC
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are seeking a customer-focused detail oriented to provide exceptional support to customers through phone, email, and chat. The ideal candidate is a strong communicator who can efficiently resolve inquiries, maintain accurate records, and deliver a positive customer experience in a fast-paced environment. Key Responsibilities: Handle inbound and outbound customer communications Resolve customer inquiries, concerns, and service requests Document interactions accurately in CRM systems Research and troubleshoot customer issues Process orders, updates, and account changes as needed Collaborate with internal teams to ensure timely issue resolution Maintain service level expectations and quality standards
2026-10-22T00:00:00Z

Customer Service Supervisor

Lancaster, SC
onsite
Temporary to Hire
20.5865 - 23.837 USD / Hourly
We are looking for a Customer Service Supervisor to guide daily operations in a busy healthcare setting in South Carolina. This contract-to-permanent position is ideal for a hands-on leader who can balance service quality, team direction, and operational consistency while supporting a staff of 15 to 20 employees. The person in this role will help create a responsive, well-organized environment for patients, visitors, and facility partners through strong communication, accountability, and attention to detail. Schedule: Schedule: 2:00 PM - 11:00 PM, 5 days per week, rotating weekendsWork Location: On-site daily Responsibilities:• Lead day-to-day activities for a frontline team of 15 to 20 employees, providing direction, support, and clear expectations for performance.• Address customer questions, concerns, and service issues promptly, taking practical steps to resolve problems and strengthen satisfaction.• Monitor assigned areas through regular walkthroughs and inspections to uphold cleanliness, quality, safety, and overall operational standards.• Organize daily staffing coverage, work assignments, and project priorities to maintain efficient service across the facility, including rotating weekend support.• Coach team members through feedback, recognition, and corrective conversations while helping build a detail-focused and service-focused culture.• Participate in recruiting, interviewing, onboarding, and ongoing training to ensure employees are prepared to succeed in their roles.• Maintain accurate departmental records, update duty assignments, and support performance review and staff meeting processes.• Oversee supply usage, equipment condition, and storage organization to keep the department prepared and operating effectively.• Identify service gaps or process concerns and implement improvements that enhance workflow, compliance, and customer experience.
2026-10-27T00:00:00Z

E-Commerce Specialist

Charlotte, NC
onsite
Temporary / Contract
45 - 55 USD / Hourly
We are seeking experienced E-Commerce Specialists to join our network of digital marketing and e-commerce professionals for a variety of upcoming opportunities. As organizations continue to expand their online presence and digital sales channels, there is ongoing demand for talent that can drive online growth, optimize customer experiences, and support the successful execution of e-commerce strategies. If you're passionate about digital commerce, online merchandising, and performance-driven results, we'd love to connect with you. <ul><li>Manage and optimize e-commerce websites and online storefronts</li><li>Maintain product catalogs, pricing, promotions, and merchandising strategies</li><li>Monitor website performance, user behavior, and conversion metrics</li><li>Support online sales initiatives and customer acquisition efforts</li><li>Collaborate with marketing, creative, product, and development teams</li><li>Analyze sales data and customer insights to identify growth opportunities</li><li>Optimize product pages, navigation, and overall user experience</li><li>Coordinate promotional campaigns, launches, and seasonal initiatives</li><li>Ensure product content, imagery, and site information remain accurate and up to date</li><li>Monitor inventory visibility and support operational processes related to online sales</li><li>Develop reporting and provide recommendations to improve site performance and revenue</li></ul>
2026-10-09T00:00:00Z

Digital Marketing Specialist

Charlotte, NC
onsite
Temporary / Contract
45 - 55 USD / Hourly
We are seeking experienced Digital Marketing Specialists to join our network of marketing professionals for a variety of upcoming opportunities. As organizations continue to invest in brand awareness, customer acquisition, lead generation, and digital growth strategies, there is ongoing demand for professionals who can execute and optimize multi-channel marketing initiatives. If you're passionate about digital marketing, data-driven decision-making, and driving measurable business results, we'd love to connect with you. <ul><li>Plan, execute, and optimize digital marketing campaigns across multiple channels</li><li>Support lead generation, customer acquisition, and brand awareness initiatives</li><li>Manage and optimize email marketing, social media, paid media, and content marketing efforts</li><li>Monitor campaign performance and analyze KPIs to identify improvement opportunities</li><li>Develop and maintain marketing reports and dashboards</li><li>Collaborate with creative, content, sales, and business stakeholders</li><li>Assist with website updates, landing pages, and conversion optimization efforts</li><li>Conduct audience, competitor, and market research</li><li>Support SEO, SEM, and digital advertising strategies</li><li>Ensure campaigns align with overall marketing goals and business objectives</li></ul>
2026-10-09T00:00:00Z

Customer Service Manager - ENT

Charlotte, NC
onsite
Temporary / Contract
19 - 19.93 USD / Hourly
We are looking for a Customer Service Manager - ENT to support customer-facing operations for a Contract position based in Charlotte, North Carolina. This role focuses on guiding service activities before and after delivery, helping customers navigate order status, product availability, scheduling, and issue resolution. The ideal candidate brings strong leadership, clear communication, and a practical understanding of operations, logistics, and service quality in a fast-paced environment. Responsibilities: • Lead one project team or coordinate several smaller teams to deliver responsive support throughout the customer lifecycle • Oversee customer inquiries related to order placement, inventory status, delivery timing, and post-sale service needs • Partner with internal stakeholders across operations, logistics, warehousing, and supply chain functions to resolve service issues efficiently • Monitor service performance and identify opportunities to improve workflows, response times, and overall customer satisfaction • Use CRM and enterprise systems such as SAP R/3 to track requests, maintain accurate records, and provide status updates • Prepare reports, schedules, and service documentation using Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint • Support coordination of shipping and delivery activities to help ensure products reach customers according to expectations • Contribute to staffing and team support activities, including coordination related to hiring processes and day-to-day office functions
2026-10-29T00:00:00Z

8 results for Customer Experience Specialist in Charlotte, NC