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12 results for Customer Service Manager in Cerritos, CA

Customer Service Manager

Saugus, CA
onsite
Temporary / Contract
25.3365 - 29.337 USD / Hourly
We are looking for an experienced Customer Service Manager to oversee a high-performing support team in Santa Clarita, California. This Long-term Contract position is fully onsite and focuses on maintaining excellent service standards, guiding staff development, and ensuring efficient day-to-day customer service operations. The ideal candidate brings strong leadership skills, a customer-first mindset, and the ability to turn service insights into measurable operational improvements. Responsibilities: • Lead daily activities for the customer service team, ensuring consistent coverage, productivity, and service excellence. • Recruit, onboard, and train new team members on service expectations, workflows, and company guidelines. • Provide regular coaching, mentorship, and performance feedback to help employees strengthen their skills and meet goals. • Address complex customer concerns and escalated issues with professionalism, sound judgment, and timely resolution. • Monitor service quality and ensure the team stays current on product information, policy updates, and procedural changes. • Review customer interactions and operational data to identify patterns, track team performance, and support informed decision-making. • Prepare recurring reports for leadership that summarize service results, team metrics, and areas for improvement. • Create and maintain support materials such as knowledge base content, reference guides, and frequently asked questions. • Recommend and help implement process enhancements that improve efficiency, customer satisfaction, and overall team effectiveness. • Contribute to departmental planning by supporting budget awareness, staffing coordination, and other assigned operational needs.
2026-06-02T00:00:00Z

Customer Service Representative

Monrovia, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. For immediate consideration apply today!· Assist customers in Spanish and English over the phone · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-05-20T00:00:00Z

Customer Service Representative

San Pedro, CA
onsite
Temporary / Contract
21 - 25 USD / Hourly
A Healthcare Company is seeking a compassionate and detail-oriented Medical Customer Service Representative to join a busy healthcare team in the South Bay. This role is ideal for someone who enjoys helping patients, answering questions, and providing excellent support in a fast-paced medical environment. The Medical Customer Service Representative will serve as a key point of contact for patients, assisting with scheduling, insurance-related questions, and general office support while helping ensure a positive patient experience. Key Responsibilities:<ul><li>Serve as the first point of contact for patients by phone and in person</li><li>Answer patient questions regarding appointments, services, insurance, and general office information</li><li>Schedule, confirm, and reschedule appointments as needed</li><li>Verify patient demographics, insurance information, and required documentation</li><li>Assist with patient check-in and check-out processes</li><li>Collect copays and help address basic billing or account questions</li><li>Maintain accurate patient records in EMR and internal systems</li><li>Route messages to clinical staff and follow up with patients as needed</li><li>Coordinate with front office and clinical teams to support smooth daily operations</li><li>Provide professional, courteous, and patient-focused service at all times</li></ul>Benefits: Medical, Dental and Vision Insurance. 401K Retirement, Sick Time Off and Tuition Reimbursement.
2026-05-16T00:00:00Z

Customer Service Representative

Los Angeles, CA
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to support daily order fulfillment and customer service operations for a Long-term Contract position in Los Angeles, California. This role combines customer interaction with hands-on warehouse support, making it ideal for someone who is organized, dependable, and attentive to detail. The selected candidate will help coordinate service activities, manage parts availability, and assist with shipping tasks to ensure orders are processed accurately and on time. Responsibilities: • Coordinate communication and workflow with the service and repair function to help keep customer requests moving efficiently. • Maintain accurate spare parts stock levels and monitor inventory needs to support ongoing operational demands. • Assist with packing merchandise and preparing outbound orders to ensure timely and accurate fulfillment. • Enter customer orders and update related records with a high level of accuracy and attention to detail. • Respond to inbound customer inquiries professionally and provide helpful information regarding orders, products, and service needs. • Make and receive customer calls as needed to confirm order details, resolve issues, and support overall service delivery. • Work across customer service and warehouse activities to help meet daily priorities and shipping deadlines.
2026-05-28T00:00:00Z

Customer Service Representative

Glendale, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. For immediate consideration apply today!· Assist customers in Spanish and English over the phone· Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-05-20T00:00:00Z

Customer Service Representative

Ladera Ranch, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a financial services team in California. This contract opportunity is well suited for someone who enjoys speaking with customers, gathering key information, and helping individuals move forward in the early stages of the loan process. The ideal candidate brings a service-focused mindset, strong communication skills, and the ability to stay organized in a fast-moving environment. Responsibilities: • Speak with prospective borrowers to gather initial information and create a strong first impression during each interaction. • Use a guided question process to evaluate basic lending qualifications such as income, credit profile, and borrowing intent. • Record customer details accurately in internal platforms, including CRM and loan-related systems. • Direct suitable applicants to the appropriate Loan Officer so the process can continue efficiently. • Manage a steady mix of inbound and outbound calls while meeting daily productivity and conversion goals. • Provide clear, effective communication that helps customers understand next steps and feel supported throughout the conversation. • Maintain organized records and complete data entry tasks with a high level of accuracy and attention to detail.
2026-06-03T00:00:00Z

Customer Service Representative

Rowland Heights, CA
onsite
Temporary to Hire
22.8 - 25.4 USD / Hourly
We are looking for a Customer Service Representative to support daily customer operations in California. This contract opportunity with potential for a permanent position is ideal for someone who enjoys balancing customer communication, order-related coordination, and accurate system updates in a busy office setting. The person in this role will help maintain product availability, partner with internal teams to keep deliveries on schedule, and provide responsive service across a high volume of inquiries. Responsibilities: • Monitor inventory status and confirm product availability to help meet customer order needs. • Coordinate with shipping personnel to track outbound orders and support timely delivery performance. • Enter and update customer and order information with a high degree of accuracy using alphanumeric data systems. • Respond to a steady flow of inbound calls and provide helpful, attentive assistance to customers. • Use Microsoft Dynamics AX to locate item details, verify product records, and support order-related questions. • Assist with order entry activities and maintain organized records for customer transactions. • Communicate with internal departments to resolve service issues and keep customers informed of order progress. • Support day-to-day administrative tasks that contribute to efficient customer service operations.
2026-05-29T00:00:00Z

Customer Service Representative

Pasadena, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Apply today for immediate consideration. · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-05-20T00:00:00Z

Customer Service Representative

Gardena, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to support clients in Gardena, California within the wood and furniture manufacturing industry. This Contract position is ideal for someone who enjoys helping customers, managing service requests, and keeping order activity organized from start to finish. The person in this role will serve as a key point of contact for inquiries related to parts, service coordination, and order processing while delivering detail-oriented and responsive support. Responsibilities:• Respond to inbound customer inquiries regarding parts, product availability, pricing details, and order support.• Guide customers through the order placement process and ensure transactions are entered accurately and completed on time.• Arrange service visits by coordinating schedules with technicians and communicating appointment details to customers.• Record, monitor, and update service requests in the appropriate service management system to maintain accurate case information.• Handle returns and warranty-related requests with careful attention to policy, documentation, and turnaround time.• Maintain thorough records of customer conversations, service activity, and order updates to support consistent follow-up.• Partner with teams across sales, technical support, finance, procurement, and warehouse operations to resolve issues efficiently.• Address customer concerns promptly and effectively while strengthening ongoing client relationships through reliable communication.
2026-05-29T00:00:00Z

Call Center Representative

Irvine, CA
onsite
Temporary / Contract
21 - 22 USD / Hourly
We are looking for an experienced Senior Customer Service Representative to join our team on a long-term contract basis. Based in Irvine, California, this role involves coaching, training, and supporting customer service teams to achieve excellence in performance and customer satisfaction. The ideal candidate is passionate about fostering growth and enhancing service quality. Responsibilities: • Evaluate and monitor customer service calls to ensure compliance, accuracy, and exceptional customer experiences. • Provide timely feedback and coaching to improve team performance in sales and service. • Develop and facilitate dynamic training programs, workshops, and interactive role-playing sessions. • Partner with leadership to identify key training areas and implement improvement strategies. • Analyze performance metrics and trends, delivering actionable insights to management. • Cultivate a positive team environment that encourages growth and motivation. • Ensure adherence to organizational standards and customer service best practices. • Stay updated on industry trends and apply them to enhance training processes. • Collaborate with cross-functional teams to optimize customer service operations.
2026-06-03T00:00:00Z

Help Desk Manager

Los Angeles, CA
remote
Permanent / Full Time
100000 - 105000 USD / Yearly
Job TitleIT Support Supervisor / Help Desk Manager IT Company OverviewA globally recognized professional services organization based in Los Angeles, California, with offices across major U.S. cities, delivers high-impact expertise in a fast-paced, client-centric environment. The organization prioritizes operational excellence, secure systems, and reliable technology support to serve its distributed workforce. Its IT function plays a mission-critical role in ensuring seamless service delivery and a high standard of user experience across the enterprise. Role SummaryThe IT Support Supervisor will oversee daily help desk operations and lead a team of support specialists, ensuring consistent, high-quality service delivery. Supporting a distributed workforce anchored in Los Angeles, California, this role focuses on team leadership, operational excellence, and escalation management in a complex, enterprise environment. The position requires a strong balance of technical expertise, leadership capability, and the ability to engage confidently with senior stakeholders. Key Responsibilities<ul><li>Lead, manage, and mentor a team of IT Support Specialists, driving performance and professional development</li><li>Oversee day-to-day help desk operations, including ticket queues, calls, and service channels</li><li>Ensure adherence to service level agreements and maintain high standards of service delivery</li><li>Act as the primary escalation point for complex or high-impact technical issues</li><li>Analyze service data, identify trends, and implement process improvements to enhance efficiency</li><li>Coordinate staffing, workload distribution, and resource planning to ensure consistent coverage</li><li>Collaborate with IT leadership and cross-functional teams to resolve systemic issues</li><li>Prepare and present operational reports, metrics, and insights to leadership</li><li>Support hiring, training, performance management, and disciplinary actions for team members</li><li>Contribute to continuous improvement initiatives, documentation, and operational workflows</li></ul>Compensation & Benefits<ul><li>$105,000 with overtime eligibility</li><li>Discretionary bonus opportunities</li><li>Comprehensive medical, dental, and vision coverage</li><li>401(k) with employer contributions and profit-sharing plan</li><li>Paid vacation, sick time, and personal days</li></ul>Additional Details<ul><li>Remote work environment aligned to core collaboration hours</li><li>Must be located near a major company office for occasional in-person needs: Atlanta, Austin, Boston, Chicago, Dallas, Houston, Los Angeles (HQ in DTLA), Miami, New York, Salt Lake City, San Francisco, Seattle, Silicon Valley, Washington D.C., Wilmington</li><li>Requires availability for after-hours support and on-call responsibilities</li><li>Non-exempt role with expected overtime (approximately 5–10 hours per week)</li></ul>
2026-06-01T00:00:00Z

Supply Chain Manager

Santa Fe Springs, CA
onsite
Permanent / Full Time
120000 - 140000 USD / Yearly
We are looking for an experienced Supply Chain Manager to lead and optimize our supply chain operations in Santa Fe Springs, California. This role involves developing strategies to enhance customer satisfaction, minimize inventory levels, and achieve cost efficiency while maintaining high-quality standards. The ideal candidate will oversee purchasing and planning functions, collaborate with suppliers and internal teams, and drive continuous improvement initiatives. Responsibilities: • Develop and execute supply chain strategies to optimize delivery times, inventory levels, and overall cost efficiency. • Supervise and mentor a team of buyers and planners to ensure effective operations and growth with attention to detail. • Establish and enforce best practices in planning and purchasing processes to improve compliance and operational performance. • Monitor supplier performance and implement corrective actions to meet organizational quality and cost objectives. • Analyze procurement activities to identify areas for cost reduction and process improvement. • Negotiate contracts and agreements with suppliers to secure favorable terms and ensure alignment with company goals. • Implement inventory management solutions, including pull-based replenishment methods like Kanban and consignment processes. • Generate and review regular reports on purchasing metrics, delivery performance, and inventory levels. • Stay informed about market trends and risks to proactively adjust supply chain strategies. • Collaborate with internal departments to ensure timely production schedules and customer order fulfillment.
2026-04-30T00:00:00Z