18 results for Customer Experience Specialist in Cerritos, CA

Customer Service Representative

Los Angeles, CA
onsite
Contract / Temporary to Hire
22.5 - 25 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Commerce, California. In this Contract to permanent position, you will play a key role in ensuring smooth communication with customers, processing orders, and maintaining accurate records. This role demands strong attention to detail, excellent organizational skills, and the ability to provide timely follow-up. Responsibilities:• Prepare and revise quotes efficiently based on customer inquiries and ensure all details are accurate.• Convert approved quotes into invoices and oversee deposit collection with confirmation.• Maintain thorough documentation by consistently following up on open quotes and invoices.• Provide polite and attentive assistance with accounts receivable, including sending payment reminders and escalating issues when necessary.• Collaborate with internal teams to coordinate production schedules and shipping timelines, keeping customers informed proactively.• Address and resolve customer concerns regarding scheduling changes, delivery updates, or missing information in a calm and attentive manner.• Support inventory tracking and shipping documentation to ensure timely deliveries.• Handle inbound and outbound calls with a focus on delivering exceptional customer service.
2026-03-20T00:00:00Z

Customer Service Representative

Monrovia, CA
onsite
Temporary
20 - 22 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. For immediate consideration apply today!· Assist customers in Spanish and English over the phone · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-03-23T00:00:00Z

Customer Service Representative

Simi Valley, CA
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Simi Valley, California. This long-term contract position is ideal for someone with strong communication skills and a proven ability to handle high-volume outbound calls. The role is essential in generating leads, assessing customer interest, and supporting the sales team by scheduling appointments or transferring opportunities. Responsibilities: • Conduct high-volume outbound calls to prospective clients, averaging 100–150 calls daily. • Assess leads and determine customer interest to decide the next steps. • Schedule appointments or transfer opportunities to the sales team. • Handle objections professionally while maintaining a positive and persuasive demeanor. • Accurately document customer interactions and outcomes in the company's system. • Follow up on previous communications to nurture leads and build relationships. • Respond to inbound calls and inquiries when necessary. • Perform basic data entry tasks to ensure records are updated and organized. • Collaborate with team members to optimize customer outreach strategies. • Maintain a strong understanding of company services to effectively communicate with customers.
2026-03-25T00:00:00Z

Customer Service Representative

Santa Ana, CA
onsite
Temporary
22.8 - 26.4 USD / Hourly
We are looking for a success-driven Customer Service Representative to join our team on a long-term contract basis in Santa Ana, California. In this role, you will provide technical and account-related support to end-users across various systems while delivering exceptional customer service. This position requires strong communication skills, troubleshooting abilities, and a proactive approach to addressing customer concerns. Responsibilities: • Assist customers by diagnosing and resolving reported issues using established troubleshooting techniques. • Document customer interactions, troubleshooting steps, and resolutions in web-based customer service systems. • Provide guidance and education to users on navigating systems and utilizing features effectively. • Gather detailed information about system-related issues and escalate complex matters to the Development Team as needed. • Collaborate with management and cross-functional teams to stay informed about product updates, new features, and company policies. • Address customer inquiries related to 3rd party photo ordering processes and ensure smooth interactions. • Support end-users with account access, basic hardware and software setup, and system navigation. • Maintain an empathetic approach during all customer interactions. • Continuously improve service delivery by providing feedback and suggestions to leadership.
2026-03-24T00:00:00Z

Customer Service Representative

Glendale, CA
onsite
Temporary
20 - 22 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. For immediate consideration apply today!· Assist customers in Spanish and English over the phone· Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-03-23T00:00:00Z

Customer Service Representative

Irvine, CA
onsite
Temporary
18 - 20 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California, on a contract basis. In this role, you will provide essential support to our banking branch by delivering excellent customer service and managing daily teller operations. This position offers a 90-day contract duration with the potential for extension based on branch requirements. Responsibilities: • Process a variety of banking transactions efficiently, including deposits, withdrawals, and check cashing. • Handle cash accurately and securely while adhering to company policies and procedures. • Deliver exceptional customer service by addressing inquiries and resolving account-related issues. • Maintain a detail-oriented and friendly demeanor in all customer interactions. • Assist in managing heavy retail traffic within the branch. • Support branch operations by ensuring compliance with regulatory and security standards. • Respond to inbound calls promptly, providing accurate information and assistance. • Collaborate with team members to meet branch goals and ensure smooth daily operations. • Utilize order entry systems effectively to process transactions and customer requests. • Uphold the confidentiality and security of customer information at all times.
2026-03-25T00:00:00Z

Customer Service Representative

Woodland Hills, CA
onsite
Temporary
20 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our client's team in Woodland Hills, California. This role involves supporting customers through inbound and outbound calls, ensuring their needs are met with professionalism and efficiency. As a member of our customer service team, you will play a key role in enhancing customer satisfaction and fostering positive relationships. This is a long-term contract position offering stability and growth opportunities. Responsibilities:• Handle inbound and outbound calls to address customer inquiries, provide solutions, and resolve issues.• Process customer orders accurately and efficiently using order entry systems.• Handle email correspondence with customers and respond to online chats from customer inquiries. • Maintain detailed records of customer interactions and follow up to ensure resolution.• Deliver exceptional service by addressing customer concerns with professionalism and empathy.• Collaborate with team members and other departments to improve customer experiences and streamline processes.• Ensure compliance with company policies and procedures during all customer interactions.• Assist customers in navigating company services and products, providing clear and concise information.• Identify opportunities to enhance customer satisfaction and recommend improvements.• Meet or exceed performance metrics, including call handling time and customer satisfaction scores.• Stay updated on company offerings, policies, and industry trends to better serve customers.
2026-03-24T00:00:00Z

Customer Service Representative

Beverly Hills, CA
onsite
Temporary
22 - 23 USD / Hourly
We are looking for a dedicated Customer Service Representative for a long-term contract in Beverly Hills. This long-term contract position requires an individual with strong communication skills and a commitment to delivering exceptional service to both internal and external customers. The role will be performed onsite, offering an opportunity to interact directly with clients and team members. Responsibilities:• Address inquiries and concerns from customers, conduct research when necessary, and provide accurate information or assistance.• Process service requests efficiently and keep customers informed about the status of their inquiries.• Resolve complaints by identifying and implementing effective solutions and escalate issues when appropriate.• Educate customers about programs, services, and fees while guiding them through relevant forms, applications, and permits.• Maintain a high standard of professionalism when handling high-volume calls and customer interactions.• Collaborate with team members to ensure seamless communication and resolution of customer issues.• Monitor customer feedback and suggest improvements to enhance service delivery.• Adhere to established policies and procedures while delivering consistent support.
2026-03-23T00:00:00Z

Customer Service Representative

Glendale, CA
onsite
Temporary
20 - 23 USD / Hourly
We are looking for a friendly and outgoing Customer Service Representative to join our team in Glendale, California. This is a long-term contract position that offers an excellent opportunity to engage with tenants and provide exceptional service in a property management environment. The ideal candidate will have strong communication skills, be tech-savvy, and thrive in a fast-paced setting. Responsibilities: • Respond promptly to tenant inquiries via phone, addressing questions and resolving issues efficiently. • Connect tenants with the appropriate department or personnel to ensure their needs are met. • Maintain accurate records of tenant interactions and updates within property management systems. • Provide support in leasing and property management tasks, ensuring smooth operations. • Utilize Yardi software to manage tenant accounts and property information. • Collaborate with team members to enhance tenant satisfaction and streamline communication. • Handle administrative duties related to property management and leasing. • Monitor and report tenant concerns or maintenance requests to the appropriate departments. • Support the property management team in maintaining compliance with company policies.
2026-03-18T00:00:00Z

Customer Service Representative

Pasadena, CA
onsite
Temporary
20 - 22 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Apply today for immediate consideration. · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-03-23T00:00:00Z

Contact Center Operations Analyst

Irvine, CA
onsite
Contract / Temporary to Hire
21.47 - 24.86 USD / Hourly
We are looking for a skilled Contact Center Operations Analyst to join our team in Irvine, California. This Contract-to-Permanent position offers an exciting opportunity to contribute to the optimization of contact center processes and systems. In this role, you will play a critical part in ensuring seamless operations and enhancing customer engagement through effective system management and campaign configuration. Responsibilities: • Configure and manage dialing campaigns, call flows, and call routing logic to optimize contact center operations. • Oversee user account management, permissions, and system settings to ensure proper access and functionality. • Monitor system performance and address operational issues promptly to maintain efficiency. • Analyze campaign performance and escalate concerns to relevant teams as needed. • Resolve technical issues related to call flows and integrated platforms. • Perform system hygiene tasks, including cleanup and updates to configurations. • Support the setup and maintenance of AI voice agent campaigns to enhance automation capabilities. • Update and maintain agent scripting tools to ensure alignment with campaign goals and compliance standards. • Collaborate with vendors and internal teams to troubleshoot and resolve technical challenges. • Document system configurations, call flows, and campaign settings for future reference and training purposes.
2026-03-25T00:00:00Z

Customer Support Agent

Torrance, CA
onsite
Contract / Temporary to Hire
18 - 18 USD / Hourly
We are looking for a dedicated Customer Support Agent to join our team in Torrance, California. In this role, you will deliver exceptional service and operational assistance to ensure customer satisfaction and address inquiries efficiently. This position is a Contract-to-permanent opportunity and may require weekend or early morning shifts based on business needs. Responsibilities: • Respond promptly and professionally to customer inquiries via phone, email, or other communication channels. • Maintain accurate and detailed records of customer interactions and resolutions. • Address customer concerns with effective solutions while ensuring a positive experience. • Identify and escalate potential issues related to website functionality or system errors. • Monitor and improve response times, especially during the start and end of the business day. • Proactively follow up with customers to ensure satisfaction and resolution of issues. • Collaborate with team members to develop and implement service improvements. • Utilize strong problem-solving abilities to handle complex customer situations effectively. • Ensure compliance with established procedures and maintain high standards of service. • Adapt to evolving technologies and processes to support customer needs effectively.
2026-03-23T00:00:00Z

Call Center Representative

Irvine, CA
onsite
Temporary
21 - 22 USD / Hourly
We are looking for an experienced Senior Customer Service Representative to join our team on a long-term contract basis. Based in Irvine, California, this role involves coaching, training, and supporting customer service teams to achieve excellence in performance and customer satisfaction. The ideal candidate is passionate about fostering growth and enhancing service quality. Responsibilities: • Evaluate and monitor customer service calls to ensure compliance, accuracy, and exceptional customer experiences. • Provide timely feedback and coaching to improve team performance in sales and service. • Develop and facilitate dynamic training programs, workshops, and interactive role-playing sessions. • Partner with leadership to identify key training areas and implement improvement strategies. • Analyze performance metrics and trends, delivering actionable insights to management. • Cultivate a positive team environment that encourages growth and motivation. • Ensure adherence to organizational standards and customer service best practices. • Stay updated on industry trends and apply them to enhance training processes. • Collaborate with cross-functional teams to optimize customer service operations.
2026-03-25T00:00:00Z

Member Services Representative

Pasadena, CA
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
We are looking for a dedicated Member Services Representative to join our team in Pasadena, California. In this Contract to permanent position, you will play a vital role in assisting members with their financial needs while delivering exceptional service and personalized solutions. This role requires a proactive approach to account management, sales, and operational tasks, ensuring a seamless member experience. Responsibilities: • Assist members in opening, managing, and closing a variety of accounts, including consumer and business accounts. • Process financial transactions with accuracy and efficiency while maintaining high service standards. • Address member inquiries and resolve issues, escalating complex matters with thoughtful recommendations as needed. • Maintain precise and up-to-date account information in internal systems. • Identify opportunities to offer additional financial products and services tailored to member needs. • Meet or exceed individual performance goals in both service and sales metrics. • Manage cash operations, including balancing, replenishing funds, and adhering to policy guidelines. • Perform transactions requiring higher approval levels, such as check negotiations within authorized limits. • Ensure compliance with regulatory standards and internal policies through regular training and adherence. • Travel to nearby branch locations to provide operational and service support when required.
2026-03-20T00:00:00Z

IT Support Specialist

Los Angeles, CA
onsite
Temporary
35 - 38 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* Robert Half is seeking an IT Support Specialist with 5+ years of experience providing Tier 1–3 technical support in enterprise environments. Strong hands-on experience with Microsoft Intune, Azure Active Directory (Azure AD), and Microsoft 365 administration. Proven ability to troubleshoot hardware, software, networking, and cloud-based systems while delivering excellent end-user support in hybrid and remote environments.
2026-03-04T00:00:00Z

Digital Marketing Specialist

Costa Mesa, CA
onsite
Temporary
22.1635 - 25.663 USD / Hourly
We are looking for a skilled Digital Marketing Specialist to join our team on a contract basis in Costa Mesa, California. In this role, you will play a key part in executing and coordinating various marketing initiatives, including digital campaigns, social media efforts, and content updates. The ideal candidate is detail-oriented, organized, and adept at using marketing tools and platforms to drive success.Responsibilities:Creative Brief & Content Coordination<ul><li>Developing and organizing creative briefs</li><li>Managing updates to: </li><li>Autoreply emails</li><li>Venue-specific newsletters</li><li>Marketing communications</li></ul>Digital & Social Marketing<ul><li>Social media coordination and review</li><li>Supporting digital marketing execution</li><li>Pulling reports and updating marketing scorecards that help track marketing performance and demand generation</li></ul> Marketing Collateral Coordination Marketing Tools & Asset Management<ul><li>Uploading and organizing marketing assets</li><li>Supporting platform usage and digital tools</li></ul> Administrative & Operational Support<ul><li>General marketing administrative support</li><li>Accounting coordination related to marketing initiatives</li><li>Scheduling and documentation support</li></ul>
2026-03-11T00:00:00Z

Contribution Specialist

Burbank, CA
onsite
Temporary
27.7115 - 35.08 USD / Hourly
A company in Burbank is in the need of a Contribution Specialist. The Contribution Specialist will play a key part in ensuring the accurate processing and reconciliation of employer-reported earnings and contributions. This long-term contract position offers the opportunity to build your expertise in financial services while contributing to the smooth operation of accounting functions. The role will be remote however the candidate must live within 40 miles of Burbank, California. Responsibilities:• Process routine contribution reports and payments with precision and efficiency.• Identify and resolve discrepancies, including missing data and mismatched entries.• Maintain timely posting of contributions while managing processing volumes.• Investigate and address underpayments or late submissions, preparing recovery claims when necessary.• Research and analyze earnings and eligibility impacts to recommend and implement corrections.• Provide assistance with data entry, file uploads, and documentation tasks.• Respond to employer inquiries, escalating unresolved issues with proper documentation.• Monitor processing workflows to meet daily production targets.• Collaborate with internal teams to clarify reporting formats and resolve irregularities.• Support audits and quality checks by identifying exceptions and documenting errors.
2026-03-24T00:00:00Z

Contribution Specialist

Burbank, CA
onsite
Temporary
27 - 34 USD / Hourly
A company in Burbank is in the need of a Contribution Specialist. The Contribution Specialist will play a key part in ensuring the accurate processing and reconciliation of employer-reported earnings and contributions. This long-term contract position offers the opportunity to build your expertise in financial services while contributing to the smooth operation of accounting functions. The role will be hybrid/ remote however the candidate must live within 40 miles of Burbank, California. Responsibilities:• Process routine contribution reports and payments with precision and efficiency.• Identify and resolve discrepancies, including missing data and mismatched entries.• Maintain timely posting of contributions while managing processing volumes.• Investigate and address underpayments or late submissions, preparing recovery claims when necessary.• Research and analyze earnings and eligibility impacts to recommend and implement corrections.• Provide assistance with data entry, file uploads, and documentation tasks.• Respond to employer inquiries, escalating unresolved issues with proper documentation.• Monitor processing workflows to meet daily production targets.• Collaborate with internal teams to clarify reporting formats and resolve irregularities.• Support audits and quality checks by identifying exceptions and documenting errors.
2026-03-25T00:00:00Z