4 results for Member Services Rep in Carmel, IN

Customer Service Representative

Indianapolis, IN
remote
Contract / Temporary to Hire
16.625 - 17.5 USD / Hourly
We are looking for a dedicated Weekend 3rd shift Spanish Bilingual Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills. Hours for this position will be 10:00 PM - 9:00AM EST. Sun, Mon, Tue, Sat. Responsibilities:• Open and manage trouble tickets to address specific customer issues effectively.• Clearly explain product options, associated charges, and promotions to customers.• Navigate customer service systems and tools efficiently to deliver timely assistance.• Resolve routine problems using established procedures and seek guidance for complex issues.• Maintain high-quality performance standards and meet call center metrics.• Promote self-service tools such as organizational applications and web resources.• Provide accurate quotes for rates and encourage customers to consider prepay options.• Inform customers about new or upgraded products and services.• Conduct additional tasks and responsibilities as assigned to support team objectives.
2026-03-03T00:00:00Z

Member Experience Coordinator

Indianapolis, IN
onsite
Temporary
15 - 16 USD / Hourly
We are looking for a dedicated Member Experience Coordinator to join our team in Indianapolis, Indiana. In this contract to hire position, you will play a vital role in ensuring exceptional service and support for our members, fostering positive experiences through attentive communication and efficient problem-solving. This role offers the opportunity to be part of a respected organization that values growth, collaboration, and member satisfaction. Responsibilities:• Process incoming mail, including direct mail responses, address changes, undeliverable items, and member correspondence.• Provide internal support by answering procedural questions and offering technical assistance to staff.• Handle inbound member interactions, such as new membership enrollments, billing inquiries, change requests, and cancellations, with a focus on retention.• Conduct outbound member outreach to support retention initiatives and enhance member satisfaction.• Assist with web-related tasks, including address updates, duplicate card requests, and account login troubleshooting.• Manage membership transfers in and out of designated territories using specialized applications.• Maintain accurate records and ensure timely processing of member requests and correspondence.• Collaborate with management to perform additional duties as needed, contributing to team objectives and organizational success.
2026-03-11T00:00:00Z

Medical Customer Service Specialist

Indianapolis, IN
onsite
Temporary
18 - 22 USD / Hourly
We are seeking a Medical Customer Service Specialist to serve as the main point of contact for patients and healthcare providers. In this position, you will help ensure a positive experience for patients by answering inquiries, addressing concerns, verifying information, and supporting the routine operations of a medical office or healthcare setting. Schedule: Monday through Friday, 8:00 a.m. – 5:00 p.m. Key Responsibilities:<ul><li>Deliver prompt, professional assistance to patients via phone, email, and in person</li><li>Manage patient registration, appointment scheduling, and insurance eligibility confirmation</li><li>Respond accurately to questions regarding billing, claims, and account matters</li><li>Maintain compliance with HIPAA regulations to safeguard patient information</li><li>Collaborate with clinical and administrative staff to coordinate patient services and communication</li><li>Document all interactions and track issues to ensure timely follow-up and resolution</li><li>Provide information to patients regarding office procedures, available services, and next steps</li></ul>
2026-03-04T00:00:00Z

Customer Service Supervisor

Franklin, IN
onsite
Permanent
60000 - 75000 USD / Yearly
We are looking for a dedicated Customer Service Supervisor to lead and support a team in delivering excellent service and ensuring operational efficiency. Based in Franklin, Indiana, this role requires a hands-on approach to overseeing order fulfillment processes and maintaining high customer satisfaction. The ideal candidate will possess strong organizational skills and a commitment to fostering a collaborative work environment. Responsibilities:• Supervise and guide a team of five customer service representatives, ensuring productivity and quality standards are met.• Oversee the complete order processing cycle, from entry to fulfillment, while identifying areas for improvement.• Address and resolve customer inquiries or complaints promptly, maintaining a high level of satisfaction.• Collaborate with internal departments to streamline communication and ensure seamless operations.• Monitor team performance and provide regular feedback to support skill development.• Implement strategies to enhance the efficiency of customer service processes and workflows.• Ensure compliance with company policies and industry standards in all customer service activities.• Prepare and analyze reports related to customer service metrics and team performance.• Participate in recruiting and training efforts to build a strong customer service team.• Act as a liaison between the team and management, facilitating clear communication and reporting.
2026-03-04T00:00:00Z