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3 results for Help Desk Technician Ii in Carlsbad, CA
- Hemet, CA
- onsite
- Temporary / Contract
- 25.65 - 29.7 USD / Hourly
- We are looking for a Help Desk Analyst to support day-to-day technology needs for an education environment in Hemet, California. This is a Contract position focused on providing responsive technical assistance for students, staff, and classrooms across multiple campus settings. The ideal candidate will deliver dependable support for devices, operating systems, and network-related issues while helping maintain a productive learning environment.<br><br>Responsibilities:<br>• Provide first-line technical support for student and staff hardware, software, and connectivity issues across school sites.<br>• Diagnose and resolve problems involving Chromebooks, iPads, Windows-based computers, and other classroom technology.<br>• Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time.<br>• Install, configure, and deploy devices and related technology equipment for classrooms, offices, and shared campus spaces.<br>• Assist educators and school personnel with technology setup, troubleshooting, and day-to-day usage needs in instructional settings.<br>• Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments.<br>• Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary.
- 2026-06-30T00:00:00Z
- San Diego, CA
- onsite
- Temporary / Contract
- 25 - 30 USD / Hourly
- <p>We are seeking a customer-focused Help Desk Analyst to join a fast-paced support team. This role is ideal for someone with strong Help Desk or Service Desk experience who thrives in a high-volume call center environment. The successful candidate will provide end-user support across both Windows and macOS platforms, troubleshoot Microsoft 365 issues, manage device enrollment and policies through Intune and MDM solutions, and deliver exceptional customer service while resolving technical problems efficiently.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for end-user technical support via phone, chat, email, and ticketing systems.</li><li>Troubleshoot hardware, software, operating system, and application issues in a mixed Windows and macOS environment.</li><li>Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Resolve account-related issues utilizing Active Directory, including password resets, account unlocks, security groups, and user provisioning.</li><li>Manage and troubleshoot devices using Microsoft Intune and Mobile Device Management (MDM) platforms.</li><li>Diagnose and resolve printer connectivity, configuration, and performance issues.</li><li>Assist with workstation deployments, system upgrades, software installations, and hardware replacements.</li><li>Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.</li><li>Escalate complex issues to appropriate teams while maintaining ownership of the customer experience.</li><li>Meet established service level agreements (SLAs) and support metrics within a high-volume environment.</li></ul>
- 2026-07-02T00:00:00Z
- San Juan Capistrano, CA
- onsite
- Temporary / Contract
- 22 - 28 USD / Hourly
- <p>We are seeking an IT Support Technician to provide Level 1 technical support in a primarily Windows-based environment. This role will support end users with day-to-day help desk needs, including account access issues, printer connectivity, login troubleshooting, and basic hardware support. The ideal candidate brings strong foundational IT support experience, excellent customer service skills, and working knowledge of cloud-based identity and device management tools. Based on general knowledge.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Level 1 technical support for employees across hardware, software, and access-related issues. Based on general knowledge.</li><li>Troubleshoot and resolve common help desk tickets, including password resets, account unlocks, login issues, printer connectivity, and basic endpoint hardware problems. Based on general knowledge.</li><li>Support a primarily Windows environment, with occasional troubleshooting for Apple devices. Based on general knowledge.</li><li>Assist with user account provisioning, deprovisioning, and access management using cloud identity platforms such as JumpCloud or equivalent tools. Based on general knowledge.</li><li>Help manage endpoints through MDM platforms such as Zoho ManageEngine, Microsoft Intune, or similar solutions. Based on general knowledge.</li><li>Support users with Google Workspace applications, including Gmail, Docs, and Sheets. Based on general knowledge.</li><li>Document tickets, resolutions, and recurring issues accurately within the help desk system. Based on general knowledge.</li><li>Escalate more complex technical issues to higher-level support teams as needed. Based on general knowledge.</li><li>Deliver professional, timely, and customer-focused service to end users. Based on general knowledge.</li></ul><p><br></p>
- 2026-06-26T00:00:00Z