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3 results for Help Desk Technician Ii in Carlsbad, CA

Help Desk/Desktop Support Analyst

Ladera Ranch, CA
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive, high-quality technical support for client environments in Ladera Ranch, California. This role supports end users directly, handles advanced issues escalated from frontline support, and helps maintain stable desktop, server, network, and cloud-based systems. The ideal candidate is comfortable balancing daily ticket work with incident troubleshooting, documentation, and collaboration across technical teams to improve service delivery. Responsibilities: • Resolve escalated support requests from frontline analysts, ensuring issues are addressed within expected service timelines. • Investigate and troubleshoot complex desktop, server, network, and virtual environment problems, including urgent incidents that may require after-hours response. • Provide direct assistance to client staff on site or remotely, restoring productivity and determining when specialized teams should be engaged. • Perform basic system and software installations, configuration tasks, and user support across supported business environments. • Maintain accurate service records, including ticket updates, troubleshooting notes, resolution details, and follow-up actions. • Create user guidance, reference materials, and informal training sessions to help employees use equipment and systems effectively. • Partner with technical leadership and cross-functional teams to identify operational needs and recommend improvements to tools, workflows, or business applications. • Review system logs, server health indicators, security-related events, and infrastructure alerts to detect issues and apply corrective action when needed. • Support service desk quality by reviewing open incidents, monitoring response effectiveness, and helping mentor entry-level analysts on support practices and technical troubleshooting. • Follow established confidentiality, security, and access standards while supporting client systems and protecting sensitive information.
2026-07-27T00:00:00Z

IT Support Specialist

Imperial Beach, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for an IT Support Specialist to provide dependable technical assistance for a government environment in Imperial Beach, California. This Long-term Contract position is ideal for someone who enjoys resolving user issues, supporting desktop systems, and delivering responsive service across daily support needs. The role focuses on maintaining Windows-based workstations, assisting with account-related requests, and ensuring service tickets are handled accurately and efficiently. Responsibilities: • Provide front-line technical support for end users by diagnosing and resolving hardware, software, and access-related issues. • Manage user account support tasks within Active Directory, including updates to permissions, passwords, and account status. • Install, configure, and maintain Microsoft Windows desktops and laptops to support reliable day-to-day operations. • Troubleshoot Windows 10 system problems and deliver timely solutions that minimize user downtime. • Receive, document, prioritize, and close service desk tickets while keeping accurate records of work performed. • Escalate more complex technical matters when needed and coordinate with other support resources to ensure resolution. • Assist with workstation setup, device replacements, and routine technical support activities across the office environment.
2026-07-28T00:00:00Z

IT Support Specialist

San Diego, CA
onsite
Temporary / Contract
30 - 34 USD / Hourly
Our client is seeking a reliable and hands-on Part-Time IT Support Specialist to provide day-to-day technical support for employees and office technology needs. This role is ideal for someone with strong helpdesk experience, excellent customer service skills, and the ability to manage a variety of IT support tasks in a fast-paced environment. The position will begin at approximately 15 hours per week, with the opportunity to extend hours based on client demand. Key Responsibilities:<ul><li>Provide general IT support for end users, including troubleshooting hardware, software, and basic network issues</li><li>Deliver helpdesk-level support and respond to employee technical requests in a timely manner</li><li>Provision and configure laptops for new hires, including setup, imaging, and deployment</li><li>Set up and manage employee accounts within Microsoft, including Entra ID</li><li>Support conference room technology and audiovisual equipment as needed for meetings and events</li><li>Maintain and track IT inventory, including laptops, peripherals, and related equipment</li><li>Assist with onboarding and offboarding technical processes</li><li>Document support issues, resolutions, and inventory updates as needed</li></ul>
2026-07-11T00:00:00Z