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4 results for Help Desk Technician Ii in Carlsbad, CA

Help Desk/Desktop Support Analyst

Ladera Ranch, CA
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive IT support for users and serve as a key escalation point for more advanced technical issues in Sandy, UT. This role combines hands-on troubleshooting with customer-focused service, supporting desktop, network, server, and cloud-based environments while helping maintain efficient service desk operations. The ideal candidate is comfortable working independently, prioritizing competing requests, and partnering with internal teams and client contacts to resolve problems effectively. Responsibilities:• Address escalated service requests from frontline support staff and drive timely resolution of more complex technical problems.• Troubleshoot desktop, server, network, and virtual environment issues, escalating specialized matters to the appropriate technical teams when needed.• Provide direct assistance to end users and client-side IT contacts, both remotely and on site, to restore productivity and system access.• Perform routine software or hardware setup tasks and support day-to-day operations across Microsoft-based environments.• Maintain accurate ticket updates, service records, and troubleshooting documentation to ensure clear tracking of support activity.• Create user guidance, deliver practical training, and prepare support materials when employees need help with equipment or applications.• Review service desk incidents and requests to help improve response times, identify service concerns, and support a high standard of customer care.• Monitor logs, server health, security-related alerts, and special services to detect issues early and apply corrective actions as appropriate.• Contribute to process improvements, collaborate across teams on technical changes, and support the mentoring of Tier 1 analysts.• Participate in urgent or after-hours response when critical incidents require immediate technical support.
2026-09-11T00:00:00Z

IT Technician

San Diego, CA
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking an experienced IT Deployment Technician to support a large-scale PC refresh initiative involving the wipe, imaging, deployment, and migration of approximately 400 Windows computers. The ideal candidate will have hands-on experience with Microsoft Deployment Toolkit (MDT), Windows Autopilot, or similar imaging and deployment technologies, along with strong desktop support and troubleshooting skills. This role will focus on preparing, deploying, and supporting end-user devices while ensuring a smooth transition with minimal business disruption. Key Responsibilities<ul><li>Wipe, image, configure, and deploy Windows laptops and desktops.</li><li>Support migration and refresh activities for approximately 400 user devices.</li><li>Utilize Microsoft Deployment Toolkit (MDT), Windows Autopilot, or similar deployment tools to provision endpoints.</li><li>Configure hardware, software, user profiles, and security settings.</li><li>Perform data migration and user setup activities as needed.</li><li>Troubleshoot imaging, deployment, hardware, and software issues.</li><li>Enroll and manage devices in Microsoft Intune when applicable.</li><li>Document deployment activities and maintain accurate asset records.</li><li>Coordinate device swaps, user communications, and deployment schedules.</li><li>Provide post-deployment support to ensure successful user adoption and functionality.</li></ul>
2026-09-08T00:00:00Z

Laptop Refresh Specialist

San Diego, CA
onsite
Temporary / Contract
27 - 30 USD / Hourly
We are looking for a Laptop Refresh Specialist to support a large-scale device deployment initiative for an insurance organization in San Diego, California. This Long-term Contract position is ideal for a desktop support specialist who can manage laptop refresh activities, assist end users effectively, and help streamline rollout processes across up to 450 devices. The role requires strong hands-on technical support experience, attention to detail, and the ability to resolve issues efficiently in a fast-paced environment. Responsibilities: • Coordinate and complete laptop replacement activities for a high-volume refresh project involving hundreds of devices. • Prepare, configure, and deploy Windows-based laptops while ensuring each device meets operational standards before delivery. • Provide deskside and remote assistance to employees during device setup, migration support, and post-deployment troubleshooting. • Use Active Directory and related administrative tools to support user accounts, permissions, and device access needs. • Handle service desk requests promptly, document work performed, and maintain accurate ticket updates throughout the support process. • Troubleshoot hardware and operating system issues affecting laptops, peripherals, and standard desktop environments. • Apply experience with Autopilot, MDT, and organizational deployment processes to improve efficiency and guide refresh execution. • Collaborate with technical teams and local stakeholders to keep deployment schedules on track and minimize disruption to end users.
2026-09-10T00:00:00Z

IT Support Specialist

La Jolla, CA
onsite
Temporary / Contract
27 - 30 USD / Hourly
We are looking for an IT Support Specialist to provide dependable technical assistance for end users in California. This long-term contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and account access issues while delivering a strong support experience. The role focuses on maintaining smooth desktop operations, responding to service requests efficiently, and helping employees stay productive in a Microsoft-based environment. Responsibilities:• Provide front-line technical support for desktop, laptop, and Windows-related issues submitted by end users.• Investigate and resolve service desk requests involving system access, software functionality, and general workstation performance.• Manage user account support tasks within Active Directory, including access updates and basic account administration.• Troubleshoot Microsoft Windows 10 problems by identifying root causes and applying practical fixes or escalation when needed.• Document incidents, resolutions, and follow-up actions clearly within the ticketing system to maintain accurate support records.• Assist with setup, configuration, and ongoing support of end-user devices to ensure reliable daily operation.• Communicate with employees in a detail-oriented manner to gather issue details, provide status updates, and confirm successful resolution.
2026-08-28T00:00:00Z