<p>We are looking for a Remote Customer Service Representative to support a leading homebuilding organization in a high-demand service environment. This Contract position focuses on delivering responsive, compassionate assistance while handling a steady volume of inbound customer contacts and maintaining accurate records. Based in Corona, California, this opportunity is ideal for someone who thrives in a fast-moving setting, communicates clearly, and can manage customer information with precision in a remote work environment.</p><p><br></p><p>Responsibilities:</p><p>• Handle a large volume of incoming customer calls while maintaining professionalism, accuracy, and efficiency throughout each interaction.</p><p>• Collect essential customer details during conversations and record information thoroughly using AI-supported intake documentation tools.</p><p>• Enter and update customer data promptly to keep internal processes moving and ensure teams have reliable information.</p><p>• Provide attentive, service-focused support by addressing questions with empathy and guiding customers toward appropriate next steps.</p><p>• Coordinate with internal departments to pass along customer information clearly and support timely follow-up.</p><p>• Help balance workload demands across the team to improve response times and maintain a consistent customer experience.</p><p>• Use remote communication and productivity tools to stay aligned with team activities and daily service expectations.</p>