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30 results for Customer Service Representative in Carlsbad, CA

Customer Service Representative

Oceanside, CA
onsite
Temporary / Contract
21 - 25 USD / Hourly
Fast-paced. People-focused. Never the same day twice.A growing home services and construction company in Oceanside is looking for a Customer Service Representative to be one of the first points of contact for customers.This is a great fit for someone who can talk to anyone, stay organized when things get hectic, and actually enjoys solving problems.You'll coordinate appointments, communicate with field technicians, answer questions, and make sure customers know exactly what is happening with their service.Your day could look like:📞 Taking a call from a customer who needs service📅 Scheduling a technician based on availability and location🚛 Checking in with a field team regarding an appointment🔧 Helping a customer understand the next step in their service📝 Updating work orders and customer records⚡ Jumping in when an urgent request comes throughResponsibilities<ul><li>Answer incoming customer calls and emails</li><li>Schedule service appointments and coordinate technician availability</li><li>Confirm appointments and communicate arrival windows</li><li>Create and update customer work orders</li><li>Monitor open service requests</li><li>Communicate with technicians and field supervisors</li><li>Handle customer questions and service concerns</li><li>Escalate complicated issues appropriately</li><li>Enter customer and service information into internal systems</li><li>Assist with billing questions and account updates</li><li>Follow up with customers after completed service</li><li>Maintain accurate records and documentation</li></ul>
2026-08-19T00:00:00Z

Customer Service Representative

Lemon Grove, CA
onsite
Temporary / Contract
20 - 23 USD / Hourly
Our client is seeking a friendly, dependable, and customer-focused Customer Service Representative to join their team in San Diego, CA. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and is committed to delivering exceptional service. The ideal candidate has strong communication skills, a positive attitude, and the ability to resolve customer concerns efficiently and professionally. Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.</li><li>Resolve customer questions and concerns while providing an outstanding customer experience.</li><li>Process orders, returns, account updates, and other customer transactions accurately.</li><li>Document customer interactions and maintain accurate records in the company's CRM system.</li><li>Research and resolve customer issues by collaborating with internal departments.</li><li>Provide product and service information while identifying customer needs.</li><li>Follow up with customers to ensure issues have been resolved and expectations have been met.</li><li>Meet or exceed established productivity, quality, and customer satisfaction goals.</li><li>Assist with administrative tasks and special projects as assigned.</li></ul>
2026-07-31T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
19 - 22 USD / Hourly
Our client in the nonprofit industry is seeking a Spanish-Speaking Customer Service Representative to join their team. This role is ideal for a compassionate, service-oriented professional who is passionate about supporting diverse communities and delivering excellent customer care. The Customer Service Representative will serve as a key point of contact for Spanish- and English-speaking individuals, providing information, resolving inquiries, and ensuring a positive experience with the organization. Key Responsibilities:<ul><li>Provide exceptional customer service to Spanish- and English-speaking clients, donors, members, or community stakeholders</li><li>Respond to inbound calls, emails, and other inquiries in a timely and professional manner</li><li>Assist individuals with questions regarding programs, services, resources, and general support</li><li>Accurately document interactions, updates, and service requests in internal systems</li><li>Resolve routine issues and escalate more complex concerns as needed</li><li>Maintain confidentiality and handle sensitive information with professionalism and discretion</li><li>Support administrative and operational tasks as assigned</li><li>Collaborate with internal departments to ensure timely follow-up and effective service delivery</li></ul>
2026-08-04T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
18.5 - 21 USD / Hourly
Robert Half is seeking a dedicated and customer-focused Customer Service Representative to join a fast-paced and growing organization. In this role, you will serve as the primary point of contact for customers, providing timely and accurate support while delivering an exceptional service experience. The ideal candidate is a strong communicator, detail-oriented, and skilled at resolving issues with professionalism and empathy. Key Responsibilities:<ul><li>Respond to inbound customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer issues related to orders, billing, account information, products, or services</li><li>Maintain accurate customer records and document interactions in the appropriate systems</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Process orders, returns, exchanges, and service requests</li><li>Provide product and service information to customers</li><li>Follow up on open cases to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal teams to support customer needs and improve service delivery</li><li>Meet established performance metrics for response time, quality, and customer satisfaction</li></ul>
2026-08-04T00:00:00Z

Customer Service Representative

Tustin, CA
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Service Representative to support residents with account questions, service-related concerns, and general requests in Tustin, California. This opportunity is with a real estate and property organization and offers a hybrid work arrangement. This is a Long-term Contract position beginning as a 90-day assignment with the potential for extension. Responsibilities:• Manage a high volume of incoming and outgoing calls, helping residents with maintenance matters, account-related questions, and service requests.• Deliver thoughtful and detail-oriented support by listening carefully, responding with empathy, and guiding residents toward effective solutions.• Investigate resident concerns and work toward timely resolution by partnering with appropriate internal teams when additional support is needed.• Record conversations, requests, complaints, and follow-up details accurately in company systems to maintain complete service documentation.• Provide clear information about available services, processes, and next steps so residents receive accurate and helpful guidance.• Follow up with residents after initial contact to confirm their concerns have been addressed and that they are satisfied with the outcome.• Use multiple software applications efficiently to enter data, update records, schedule actions, and manage resident communications.• Build positive working relationships across departments to support consistent service and a strong resident experience.
2026-08-20T00:00:00Z

Customer Service Representative

El Cajon, CA
onsite
Temporary / Contract
18 - 21 USD / Hourly
Our client is seeking a personable and detail-oriented Customer Service Representative for a contract-to-permanent opportunity in San Diego, CA. This role is ideal for a professional who enjoys helping customers, resolving issues, and providing outstanding service in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries by phone, email, and chat. </li><li>Provide accurate information regarding products, services, orders, and account details. </li><li>Resolve customer concerns efficiently while maintaining a high level of professionalism. </li><li>Document interactions, updates, and resolutions in company systems. </li><li>Process orders, returns, and service requests as needed. </li><li>Escalate complex issues to the appropriate department for resolution. </li><li>Maintain strong product and service knowledge to support customer needs. </li><li>Support team goals related to service quality, response times, and customer satisfaction. </li></ul>
2026-07-31T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
24 - 25 USD / Hourly
Our client is seeking a professional and customer-focused Customer Service Representative to join their team in San Diego, California. This role is ideal for someone who enjoys helping customers, resolving issues, and providing a positive experience in a fast-paced environment. The successful candidate will serve as a key point of contact for customers while supporting internal teams and maintaining accurate records.Responsibilities:<ul><li>Respond to customer inquiries by phone, email, and other communication channels</li><li>Provide accurate information regarding products, services, orders, and account information</li><li>Resolve customer questions, concerns, and complaints in a timely and professional manner</li><li>Process customer orders, requests, returns, and account updates</li><li>Enter and maintain accurate customer information in internal systems</li><li>Follow up with customers regarding open requests or outstanding issues</li><li>Coordinate with internal departments to resolve customer needs</li><li>Document customer interactions and maintain detailed records</li><li>Identify opportunities to improve the customer experience</li><li>Escalate complex issues to the appropriate team members when necessary</li><li>Assist with general administrative and operational tasks as needed</li></ul>
2026-08-14T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
19 - 22 USD / Hourly
Our client, a mission-driven nonprofit organization in San Diego, CA is seeking a compassionate and service-oriented Customer Service Representative to support community members, donors, clients, and internal stakeholders. This role is ideal for someone who enjoys helping others, communicating clearly, and contributing to an organization focused on making a positive impact. The ideal candidate brings strong customer service skills, professionalism, and a commitment to supporting the nonprofit’s mission. Key Responsibilities:<ul><li>Serve as a primary point of contact for incoming calls, emails, and general inquiries</li><li>Provide timely, accurate, and courteous assistance to clients, donors, and community members</li><li>Respond to questions regarding programs, services, events, or general organizational information</li><li>Document customer interactions and maintain accurate records in internal systems</li><li>Route inquiries to the appropriate departments and follow up to ensure resolution</li><li>Assist with intake processes, appointment scheduling, and general administrative support</li><li>Support community outreach efforts and help maintain a welcoming and helpful service experience</li><li>Handle sensitive information with confidentiality and professionalism</li><li>Collaborate with internal teams to support daily operations and service delivery</li><li>Contribute to a positive experience that reflects the organization’s values and mission</li></ul>
2026-08-17T00:00:00Z

Client Service Representative

Oceanside, CA
onsite
Temporary / Contract
25 - 31 USD / Hourly
A strong opportunity for someone who loves working with people but also wants a role with plenty of administrative responsibility.A growing property management organization in Oceanside is looking for a Client Service Representative to serve as a primary point of contact for tenants, property owners, vendors, and internal teams. This position combines customer service, scheduling, documentation, and problem-solving. You'll be responsible for making sure requests are handled quickly and professionally while keeping accurate records throughout the process.Responsibilities<ul><li>Respond to tenant and client inquiries by phone and email</li><li>Document service requests and coordinate follow-up</li><li>Schedule vendors, maintenance appointments, and property inspections</li><li>Communicate updates regarding open service requests</li><li>Maintain accurate tenant and property records</li><li>Assist with invoices, purchase orders, and vendor documentation</li><li>Follow up on outstanding requests to ensure timely resolution</li><li>Escalate complex concerns to property management when appropriate</li><li>Prepare reports and assist with general office administration</li><li>Maintain a high level of professionalism with clients and vendors</li></ul>
2026-08-10T00:00:00Z

Customer Service Representatives

Chula Vista, CA
onsite
Temporary / Contract
28 - 29 USD / Hourly
We are looking for customer-focused professionals to join a Long-term Contract assignment supporting an aerospace asset management team in Chula Vista, California. In this onsite role, you will help airline and maintenance customers secure timely support for leased and exchange components while ensuring accurate coordination across internal teams. This opportunity is well suited for someone who is highly organized, communicates clearly, and can manage multiple priorities in a fast-paced service environment. Responsibilities: • Assist airline customers and maintenance providers with service requests involving aerospace components, including urgent aircraft-on-ground needs. • Work closely with technical support, distribution, licensing, finance, pricing, and other internal teams to move customer transactions forward efficiently. • Enter, maintain, and verify customer and program data in business systems such as Microsoft Dynamics and Salesforce. • Monitor open requests and follow through on next steps to help ensure timely resolution and a positive customer experience. • Provide accurate communication to customers regarding order status, component availability, and service updates. • Support asset management activities tied to rotable component programs while maintaining strong attention to detail and process accuracy. • Help resolve service issues by using established procedures, internal tools, and cross-functional collaboration. • Prepare and update reports, records, and documentation needed to support daily operational and customer service activities.
2026-08-14T00:00:00Z

Customer Experience Representative

Elfin Forest, CA
onsite
Temporary / Contract
23.5 - 25.5 USD / Hourly
Great customer service isn't just about answering the phone—it's about knowing how to solve the problem.A growing life sciences company in San Marcos is looking for a Customer Experience Representative to join its team. This role is a great match for someone who enjoys helping customers, learning products, and working with multiple departments to find solutions.You'll act as a key connection between customers and internal teams including Sales, Operations, Shipping, and Accounting. The company is looking for someone who is personable, detail-oriented, and comfortable taking ownership of customer issues from beginning to end.Responsibilities<ul><li>Respond to customer questions by phone and email</li><li>Provide order status, product availability, and shipping information</li><li>Enter and update customer orders in the company's system</li><li>Research account, billing, and shipment discrepancies</li><li>Coordinate with Operations and Shipping to resolve delivery issues</li><li>Process returns, credits, and replacement requests</li><li>Maintain accurate customer records and account information</li><li>Follow up with customers to ensure issues are fully resolved</li><li>Assist Sales with quotes, customer documentation, and account updates</li><li>Identify recurring customer issues and communicate trends to management</li></ul>
2026-08-10T00:00:00Z

Customer Service Agent

San Diego, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Our client is seeking a Customer Service Agent to provide high-quality support to customers and help ensure a positive service experience. This role is ideal for a professional with strong communication skills, a customer-focused mindset, and the ability to resolve issues efficiently in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or other communication channels</li><li>Provide accurate information regarding products, services, account details, or processes</li><li>Resolve customer issues in a timely and professional manner, escalating complex concerns when appropriate</li><li>Document customer interactions, service requests, and resolutions in internal systems</li><li>Maintain a high level of professionalism and empathy during all customer interactions</li><li>Collaborate with internal teams to address customer needs and ensure timely follow-up</li><li>Assist with order processing, account updates, or service coordination as needed</li><li>Identify recurring issues and share feedback to support service improvements</li></ul>
2026-08-17T00:00:00Z

Customer Service Specialist

Vista, CA
onsite
Temporary / Contract
22 - 26 USD / Hourly
You're not just answering questions. You're helping keep customers—and the business—moving.A growing medical device company in Vista is looking for a Customer Service Specialist to support its customers, sales team, and operations group.This is a great opportunity for someone who likes a combination of customer interaction + problem solving + administrative work. You'll be responsible for making sure orders are entered correctly, customers receive timely updates, and issues are resolved before they become bigger problems. What you'll own📞 Customer Communication Answer questions, provide updates, and build strong relationships with customers.📋 Order Management Enter orders, verify product information, and coordinate fulfillment.🚚 Shipment Tracking Work with warehouse and shipping teams to resolve delays or delivery issues.🔎 Problem Solving Research discrepancies, backorders, pricing questions, and product concerns.🤝 Teamwork Partner with Sales, Operations, Warehouse, and Accounting to keep orders moving.Responsibilities<ul><li>Respond to customer inquiries by phone and email</li><li>Enter and process customer orders accurately</li><li>Monitor order status and communicate updates</li><li>Coordinate with warehouse and shipping teams</li><li>Research inventory availability and backorders</li><li>Process returns, credits, and order adjustments</li><li>Maintain accurate customer records</li><li>Assist Sales with customer requests</li><li>Document interactions in the CRM or ERP system</li><li>Prepare customer reports and order summaries</li><li>Escalate complex issues to the appropriate department</li></ul>
2026-08-19T00:00:00Z

Customer Service Specialist

Cardiff-by-the-Sea, CA
onsite
Temporary / Contract
23 - 27 USD / Hourly
If you love the outdoors AND you're great with people…this one is for you.A growing outdoor and surf lifestyle company in Cardiff is looking for a Customer Service Specialist to join its team. This is not your typical customer service environment — you'll be working with a brand that lives in the North County lifestyle and has customers who genuinely care about its products.We're looking for someone who can bring a friendly personality to every interaction while still knowing how to solve problems quickly and professionally.You'll be the person customers come to when they need:🏄 Help with an order — shipping updates, returns, exchanges, and product questions📦 A shipment tracked down — working with carriers and warehouse teams to resolve delivery issues💬 A problem solved — turning frustrated customers into happy ones🛍️ Product recommendations — helping customers find the right product for what they're looking for Day-to-day<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Process orders, returns, exchanges, and credits</li><li>Track shipments and resolve delivery issues</li><li>Communicate with warehouse and operations teams</li><li>Update customer accounts and order information</li><li>Document customer interactions in the CRM</li><li>Escalate complex issues when necessary</li><li>Identify recurring customer concerns and share trends with management</li><li>Support special projects and other administrative tasks</li></ul>
2026-08-19T00:00:00Z

Customer Service Manager

Irvine, CA
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for an experienced Customer Service/Operations Supervisor to support customer operations for a long-term contract opportunity based in Irvine, California. This role is ideal for a service-focused, detail-oriented individual who can oversee high-volume order activity, guide day-to-day customer interactions, and maintain a smooth experience across billing, shipping, and returns. The position calls for strong judgment, steady communication, and the ability to keep service levels high in a fast-moving environment. Responsibilities:• Oversee daily customer service activities and ensure timely, accurate handling of account inquiries, order requests, and service issues.• Manage order processing from entry through completion, verifying details, coordinating updates, and resolving discrepancies that could affect fulfillment.• Review invoices and related documentation, providing customers and internal teams with clear information on billing status and order records.• Monitor shipment progress and share delivery updates by using logistics tools to research tracking information and address transportation-related concerns.• Administer return workflows by evaluating submitted documentation, authorizing eligible requests, and arranging return shipping support when needed.• Support secure payment processing activities, including customer-facing coordination tied to credit card transactions and account follow-up.• Maintain consistent coverage during peak periods or team absences by stepping into operational needs and helping preserve uninterrupted customer support.• Handle escalated customer situations with care and empathy, working toward practical resolutions that strengthen satisfaction and retention.
2026-08-20T00:00:00Z

Bilingual Customer Service Representative

San Diego, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a compassionate Bilingual Customer Service Representative to join a mission-driven non-profit team in San Diego, California. This contract opportunity with potential for a permanent role is ideal for someone who values meaningful community impact and enjoys helping people access important services through a fast-paced call center environment. In this role, you will serve as a trusted first point of contact, providing clear guidance, thoughtful support, and accurate documentation for every interaction. The position offers the chance to build your customer service career while contributing to an organization focused on strengthening lives and communities. Responsibilities:• Handle incoming calls and messages with professionalism, identifying each caller’s needs and offering accurate information, support, or appropriate community referrals.• Record client conversations and service details in web-based platforms promptly and thoroughly to maintain reliable case information.• Stay informed about programs, eligibility guidelines, and available resources so you can provide current and helpful direction to clients.• Work closely with colleagues and partner teams to coordinate solutions and help resolve client concerns efficiently.• Deliver respectful, empathetic service across phone and digital channels while maintaining strong quality standards in every interaction.• Use call center and customer management tools to track inquiries, monitor follow-up needs, and support a smooth client experience.
2026-07-31T00:00:00Z

Customer Success Specialist

Chula Vista, CA
onsite
Temporary / Contract
23 - 25 USD / Hourly
Robert Half is seeking a proactive and customer-focused Customer Success Specialist to support client relationships, drive satisfaction, and promote long-term account success. This role is responsible for onboarding customers, addressing questions and concerns, monitoring account activity, and helping ensure clients receive maximum value from products or services. The ideal candidate is a strong communicator, solution-oriented, and committed to delivering an exceptional customer experience. Key Responsibilities:<ul><li>Serve as a primary point of contact for customer accounts and build positive client relationships</li><li>Support customer onboarding, training, and account setup activities</li><li>Respond to customer inquiries and resolve issues in a timely and professional manner</li><li>Monitor customer activity, identify needs, and proactively recommend solutions</li><li>Coordinate with internal departments to address service issues and support account success</li><li>Maintain accurate records of customer interactions, updates, and account activity</li><li>Assist with renewals, account changes, and customer retention efforts</li><li>Track customer feedback and help identify opportunities to improve the client experience</li><li>Prepare reports, usage summaries, and account updates as needed</li><li>Contribute to process improvements and customer success initiatives</li></ul>
2026-08-04T00:00:00Z

Customer Success Specialist

San Diego, CA
onsite
Temporary / Contract
21 - 23 USD / Hourly
Our client is seeking a Customer Success Specialist to support client relationships, ensure customer satisfaction, and help drive retention through responsive service and proactive communication. This role is ideal for a customer-focused professional who enjoys building relationships, solving problems, and helping clients maximize the value of products or services. Key Responsibilities:<ul><li>Serve as a primary point of contact for customer accounts and provide timely, professional support</li><li>Build strong relationships with clients to understand their needs and ensure a positive customer experience</li><li>Respond to customer inquiries, resolve issues, and escalate more complex concerns as needed</li><li>Support onboarding activities and help customers navigate products, services, or internal processes</li><li>Monitor customer accounts, track follow-up items, and ensure timely resolution of service requests</li><li>Maintain accurate customer records, account notes, and activity updates in internal systems</li><li>Collaborate with internal teams such as sales, operations, and support to address customer needs</li><li>Identify opportunities to improve customer satisfaction, retention, and overall service delivery</li><li>Assist with reporting, account reviews, and special projects as assigned</li></ul>
2026-08-04T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20 - 20 USD / Hourly
Location: San Diego, CAEmployment Type: Contract-to-HireWork Schedule: Full-timeWork Arrangement: On-site for the first 6 months; transitions to hybrid (3 days remote / 2 days in office) after 6 months About the OpportunityOur nonprofit client is seeking a compassionate and people-focused Customer Experience Coordinator to join their team. This is an excellent opportunity for someone who enjoys supporting others, creating positive experiences, and working in a high-volume contact center environment. The ideal candidate will be comfortable assisting individuals from diverse backgrounds and providing thoughtful, solutions-oriented support.The ideal candidate is patient, empathetic, and personable, with the ability to remain calm and professional while handling a variety of questions and concerns.Responsibilities<ul><li>Serve as a primary point of contact for individuals seeking information, assistance, and support</li><li>Handle a high volume of inbound calls and interactions with professionalism and empathy</li><li>Communicate clearly with customers to understand their needs and provide appropriate assistance</li><li>Guide individuals through processes, answer questions, and help resolve concerns</li><li>Create a positive customer experience by providing attentive, respectful, and personalized service</li><li>Accurately document interactions, requests, and follow-up needs in internal systems</li><li>Coordinate with internal teams to ensure questions and issues are addressed promptly</li><li>Recognize situations requiring additional assistance and escalate appropriately</li><li>Follow established procedures while maintaining confidentiality and accuracy</li><li>Contribute to team goals related to service quality, productivity, and customer satisfaction</li><li> </li></ul>
2026-08-17T00:00:00Z

Bilingual Spanish Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
19 - 21 USD / Hourly
Our client, a mission-driven nonprofit organization in San Diego, CA is seeking a compassionate and service-oriented Bilingual Spanish Customer Service Representative to support community members, donors, clients, and internal stakeholders. This role is ideal for someone who is fluent in both Spanish and English and is passionate about helping diverse populations access programs, services, and resources. The ideal candidate brings strong communication skills, empathy, professionalism, and a commitment to the organization’s mission. Key Responsibilities:<ul><li>Serve as a primary point of contact for incoming calls, emails, and general inquiries in both Spanish and English</li><li>Provide timely, accurate, and courteous assistance to clients, donors, and community members</li><li>Respond to questions regarding programs, services, events, and general organizational information</li><li>Translate or interpret basic information for Spanish-speaking clients as needed</li><li>Document customer interactions and maintain accurate records in internal systems</li><li>Route inquiries to the appropriate departments and follow up to ensure resolution</li><li>Assist with intake processes, appointment scheduling, and general administrative support</li><li>Support community outreach efforts and help maintain a welcoming and inclusive service experience</li><li>Handle sensitive information with confidentiality and professionalism</li><li>Collaborate with internal teams to support daily operations and service delivery</li></ul>
2026-08-17T00:00:00Z

Bilingual Spanish Customer Service Agent

San Diego, CA
onsite
Temporary / Contract
19.5 - 21 USD / Hourly
Our client is seeking a Bilingual Spanish Customer Service Agent to provide high-quality support to Spanish- and English-speaking customers and help ensure a positive service experience. This role is ideal for a professional with strong communication skills, a customer-focused mindset, and the ability to resolve issues efficiently in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or other communication channels in both Spanish and English</li><li>Provide accurate information regarding products, services, account details, or processes</li><li>Resolve customer issues in a timely and professional manner, escalating complex concerns when appropriate</li><li>Document customer interactions, service requests, and resolutions in internal systems</li><li>Maintain a high level of professionalism and empathy during all customer interactions</li><li>Collaborate with internal teams to address customer needs and ensure timely follow-up</li><li>Assist with order processing, account updates, or service coordination as needed</li><li>Identify recurring issues and share feedback to support service improvements</li></ul>
2026-08-17T00:00:00Z

Customer Experience Specialist (Bilingual Spanish)

San Diego, CA
onsite
Temporary to Hire
20 - 21 USD / Hourly
About the OpportunityOur nonprofit client is seeking a compassionate and people-focused Bilingual Spanish Customer Experience Coordinator to join their team. This is an excellent opportunity for someone who enjoys supporting others, creating positive experiences, and working in a high-volume contact center environment. The ideal candidate will be comfortable assisting individuals from diverse backgrounds and providing thoughtful, solutions-oriented support.The ideal candidate is patient, empathetic, and personable, with the ability to remain calm and professional while handling a variety of questions and concerns. Fluency in English and Spanish is required. Responsibilities<ul><li>Serve as a primary point of contact for individuals seeking information, assistance, and support</li><li>Handle a high volume of inbound calls and interactions with professionalism and empathy</li><li>Communicate with customers in both English and Spanish to understand needs and provide appropriate assistance</li><li>Guide individuals through processes, answer questions, and help resolve concerns</li><li>Create a positive customer experience by providing attentive, respectful, and personalized service</li><li>Accurately document interactions, requests, and follow-up needs in internal systems</li><li>Coordinate with internal teams to ensure questions and issues are addressed promptly</li><li>Recognize situations requiring additional assistance and escalate appropriately</li><li>Follow established procedures while maintaining confidentiality and accuracy</li><li>Contribute to team goals related to service quality, productivity, and customer satisfaction</li></ul>
2026-08-17T00:00:00Z

Customer Experience Specialist (Bilingual Spanish)

San Diego, CA
onsite
Temporary to Hire
20 - 21 USD / Hourly
Position OverviewA well-established nonprofit organization is seeking a Bilingual Spanish Customer Service Representative to join its team. This position is ideal for someone who enjoys helping others, building relationships, and providing compassionate and professional customer service in a mission-driven environment. The Customer Service Representative will serve as a primary point of contact for clients, community members, and internal teams, assisting with questions, providing information, resolving issues, and ensuring a positive experience. The ideal candidate is fluent in English and Spanish, highly dependable, empathetic, and comfortable working with individuals from diverse backgrounds. After successfully completing the first six months in the role, this position will transition to a hybrid schedule with three remote days and two onsite days per week.Key Responsibilities<ul><li>Provide professional, friendly, and compassionate customer service to clients and community members by phone, email, and in person.</li><li>Communicate with Spanish- and English-speaking individuals regarding programs, services, appointments, applications, and general inquiries.</li><li>Respond to customer questions and concerns, providing accurate information and resolving issues in a timely manner.</li><li>Assist individuals with completing forms, applications, registrations, and other required documentation.</li><li>Maintain accurate and up-to-date customer records and documentation.</li><li>Enter and update information in internal databases and systems with a high level of accuracy.</li><li>Follow up with customers regarding outstanding information, requests, or next steps.</li><li>Collaborate with internal departments and community partners to ensure customer needs are addressed.</li><li>Handle sensitive or confidential information with professionalism and discretion.</li><li>Help identify recurring customer concerns and communicate trends or issues to management.</li><li>Support general administrative tasks and special projects as needed.</li><li>Provide exceptional service while representing the organization's mission and values.</li></ul>
2026-08-07T00:00:00Z

Customer Sales Support LL.US

Chula Vista, CA
onsite
Temporary / Contract
29 - 30 USD / Hourly
We are looking for a customer-focused, detail-oriented individual to support sales operations and deliver responsive service for aftermarket parts customers in Chula Vista, California. This Long-term Contract position works closely with airline customers, maintenance providers, and brokers to handle inquiries, process orders, and keep communication moving efficiently across the order lifecycle. The role is part of a high-performing team that helps maintain reliable global support while strengthening account relationships and customer satisfaction. Responsibilities: • Support airline customers, maintenance organizations, and brokers with aftermarket spares requests while providing dependable account assistance throughout the sales process. • Respond to general customer questions, provide accurate product and service information, and guide users through available support resources and portal tools. • Prepare and manage customer quotes and orders by following established procedures and routing specialized issues to the appropriate internal teams when needed. • Monitor credit-related approvals and invoice payment matters to help prevent delays in order fulfillment. • Record customer communications, transactions, and service activity accurately in CRM and business systems such as Microsoft Dynamics and Salesforce. • Partner with provisioning, logistics, shipping, and warehouse teams to expedite deliveries, follow up on order status, and trace shipments when exceptions occur. • Produce regular activity and output updates for management to support performance tracking and service goals. • Contribute ideas for process improvement and support quality-focused initiatives that enhance service delivery and operational efficiency.
2026-07-31T00:00:00Z

Bilingual Spanish Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20 - 21 USD / Hourly
About the Opportunity A local nonprofit organization is looking for a Bilingual Spanish Customer Service Representative to join its team and serve as a key point of contact for the individuals and families it supports. This is a great opportunity for someone who enjoys helping people, communicating with a diverse community, and making a positive impact through their day-to-day work. The ideal candidate is personable, patient, and comfortable assisting customers in both English and Spanish. This person should be able to handle a variety of questions, provide clear information, and navigate sensitive situations with professionalism and empathy.The position will be fully onsite during the first six months to provide training and support. Following the initial six-month period, the role will transition to a hybrid schedule of three days remote and two days onsite each week. Responsibilities<ul><li>Serve as a primary point of contact for customers and community members by phone, email, and in person.</li><li>Provide assistance and information regarding the organization's programs, services, and resources.</li><li>Communicate effectively with Spanish-speaking customers and provide bilingual support as needed.</li><li>Respond to questions and concerns while ensuring customers receive timely and accurate information.</li><li>Assist customers with applications, forms, documentation, and other processes.</li><li>Maintain accurate customer information and update records in internal systems.</li><li>Follow up with customers to gather additional information or provide updates.</li><li>Work closely with internal teams to address customer needs and resolve issues.</li><li>Handle confidential and sensitive information appropriately.</li><li>Perform data entry and other administrative tasks related to customer accounts and services.</li><li>Help support a positive and welcoming experience for every customer.</li><li>Assist with additional projects and administrative responsibilities as needed.</li></ul>
2026-08-07T00:00:00Z