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120 results for Customer Service Manager in Carlsbad, CA

Customer Support Representative - Autobody
  • Oceanside, CA
  • remote
  • Temporary
  • 20.00 - 30.00 USD / Hourly
  • <p>A well-established auto body and collision repair shop in Oceanside is seeking a professional and customer-focused <strong>Customer Support Representative</strong> to serve as the primary point of contact for customers and insurance partners throughout the repair process. This role is ideal for someone who enjoys balancing customer communication, administrative accuracy, and collaboration with technicians and estimators. The Customer Support Representative will guide customers from vehicle drop-off through completion, ensuring timely updates, accurate documentation, and a smooth repair experience. This role requires strong communication skills, attention to detail, and comfort working in a fast-paced shop environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Communicate regularly with customers, insurance adjusters, and internal departments to provide repair status updates</li><li>Coordinate with estimators and technicians to relay accurate timelines and scope changes</li><li>Address customer questions or concerns promptly and professionally</li><li>Review repair orders and ensure documentation is complete and accurate</li><li>Assist with estimating updates, deposits, and payment collection</li><li>Maintain detailed customer records, including authorizations, photos, and repair documentation</li><li>Schedule vehicle drop-offs and pickups as needed</li><li>Support front office operations and administrative tasks</li></ul>
  • 2026-01-12T17:53:53Z
Cient Support Specialist
  • Rancho Santa Fe, CA
  • onsite
  • Temporary
  • 22.00 - 27.00 USD / Hourly
  • <p>A well-established professional services organization in Rancho Santa Fe is seeking a polished and proactive <strong>Client Support Specialist</strong> to serve as a key point of contact for high-touch clients. This role is ideal for someone who enjoys relationship-building, problem-solving, and providing white-glove service in a fast-paced but refined environment. You will be the voice of the company, ensuring clients feel supported, informed, and valued at every stage of their interaction.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the primary contact for inbound client inquiries via phone, email, and in-person communication</li><li>Provide clear, professional responses to questions regarding services, timelines, and next steps</li><li>Coordinate closely with internal teams to ensure accurate and timely follow-up</li><li>Maintain detailed and organized client records within internal systems</li><li>Proactively identify client needs and escalate issues when appropriate</li><li>Assist with scheduling appointments, confirmations, and follow-up communications</li><li>Support administrative tasks related to client onboarding and ongoing service delivery</li></ul>
  • 2026-01-15T19:53:59Z
Customer Service Representative
  • Valley Center, CA
  • onsite
  • Temporary
  • 20.00 - 23.00 USD / Hourly
  • <p>A growing technology company in Valley Center is seeking a customer-focused <strong>Customer Service Representative</strong> to support users of a digital platform. This role is ideal for someone who enjoys problem-solving, communicating clearly, and helping customers navigate products with confidence. You will be the voice of the company, delivering high-quality support while building long-term customer relationships.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Troubleshoot user issues and provide clear, step-by-step solutions</li><li>Document interactions accurately in CRM systems</li><li>Escalate complex issues to technical or product teams</li><li>Educate customers on product features and best practices</li><li>Follow up to ensure resolution and customer satisfaction</li><li>Meet quality, response time, and customer satisfaction metrics</li></ul>
  • 2026-01-02T20:44:12Z
Customer Care Representative
  • Pauma Valley, CA
  • onsite
  • Temporary
  • 20.00 - 25.00 USD / Hourly
  • <p>A growing organization in Pauma Valley is looking for a dependable and service-oriented <strong>Customer Care Representative</strong> to support daily operations and assist customers with questions, requests, and issue resolution. This role is perfect for someone who thrives in a collaborative environment and enjoys being a reliable resource for both customers and internal teams.</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li>Respond to customer inquiries via phone and email with professionalism and empathy</li><li>Resolve service concerns by gathering information and coordinating solutions</li><li>Enter and update customer data accurately in internal systems</li><li>Assist with order processing, service requests, and general account support</li><li>Follow established procedures while identifying opportunities to improve the customer experience</li><li>Work closely with operations and administrative teams to ensure smooth service delivery</li></ul>
  • 2026-01-15T19:53:59Z
Customer Support Specialist
  • Carlsbad, CA
  • onsite
  • Temporary
  • 22.00 - 28.00 USD / Hourly
  • <p>A growing company in Carlsbad is seeking a detail-oriented <strong>Customer Support Specialist</strong> to support client accounts and internal operations. This role focuses on maintaining strong client relationships, resolving inquiries efficiently, and ensuring seamless coordination between customers and internal teams. The Customer Support Specialist will manage inbound requests, track service issues, and support order or account-related processes. This position is ideal for someone who thrives in a structured environment and enjoys providing dependable, high-quality support.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary contact for customer inquiries via phone and email</li><li>Coordinate with internal teams to resolve service or order-related issues</li><li>Track customer interactions and maintain accurate records in internal systems</li><li>Provide timely follow-up to ensure customer satisfaction</li><li>Assist with order processing, documentation, and reporting</li><li>Identify recurring issues and communicate trends to management</li><li>Support process improvements to enhance customer experience</li></ul><p><br></p>
  • 2026-01-12T17:53:53Z
Sr. Customer Service Representative
  • Irvine, CA
  • onsite
  • Temporary
  • 24.00 - 27.00 USD / Hourly
  • We are looking for an experienced Senior Customer Service Representative to join our team on a long-term contract basis. Based in Irvine, California, this role involves coaching, training, and supporting customer service teams to achieve excellence in performance and customer satisfaction. The ideal candidate is passionate about fostering growth and enhancing service quality.<br><br>Responsibilities:<br>• Evaluate and monitor customer service calls to ensure compliance, accuracy, and exceptional customer experiences.<br>• Provide timely feedback and coaching to improve team performance in sales and service.<br>• Develop and facilitate dynamic training programs, workshops, and interactive role-playing sessions.<br>• Partner with leadership to identify key training areas and implement improvement strategies.<br>• Analyze performance metrics and trends, delivering actionable insights to management.<br>• Cultivate a positive team environment that encourages growth and motivation.<br>• Ensure adherence to organizational standards and customer service best practices.<br>• Stay updated on industry trends and apply them to enhance training processes.<br>• Collaborate with cross-functional teams to optimize customer service operations.
  • 2026-01-09T23:53:41Z
Receptionist/ Front Desk
  • Poway, CA
  • onsite
  • Temporary
  • 22.00 - 23.00 USD / Hourly
  • <p>A mission-driven nonprofit organization is seeking a dedicated Receptionist / Front Desk Coordinator to support daily administrative operations and workforce development initiatives. This role is ideal for a professional who enjoys being the first point of contact, thrives in a fast-paced environment, and is passionate about community impact and organizational support.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for visitors and incoming calls, providing a professional, welcoming, and customer-focused experience</li><li>Manage front desk operations, including phone coverage, correspondence, appointment scheduling, and visitor coordination</li><li>Support outreach and workforce development programs aimed at expanding apprenticeship, training, and career pathway opportunities</li><li>Assist with recruitment and engagement activities such as job fairs, orientations, tours, and promotional events</li><li>Coordinate and schedule tours of the training center for prospective participants, partners, and community groups</li><li>Maintain organized files, records, and documentation; assist with audit preparation and administrative reporting</li><li>Collaborate with internal teams to support onsite and offsite events, presentations, and meetings</li><li>Partner with marketing staff to assist with social media content, flyers, and promotional materials to enhance program visibility</li><li>Support special projects and administrative initiatives as assigned by leadership</li></ul><p><br></p>
  • 2026-01-20T22:04:37Z
Customer Service Representative
  • Irvine, CA
  • onsite
  • Contract / Temporary to Hire
  • 20.90 - 24.20 USD / Hourly
  • <p>We are looking for an experienced Customer Service Representative that will be responsible for providing professional, timely, consistent, and efficient customer service to clients, customers, and stakeholders.</p><p><br></p><p>JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONS</p><p><br></p><p>Ensure customer issue is resolved from start to finish, following up with various departments and then the customer</p><p>Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues.</p><p>Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.</p><p>Ability to use multiple internal systems during the course of a day to provide quality customer service.</p><p>Provide timely feedback to direct management regarding service failures or customer concerns.</p><p>Mandatory overtime may be requested by management.</p><p>Special projects as assigned.</p><p><br></p>
  • 2026-01-06T17:14:03Z
Bilingual Spanish Customer Service Specialist
  • San Diego, CA
  • onsite
  • Contract / Temporary to Hire
  • 20.00 - 21.00 USD / Hourly
  • <p>Bilingual Call Center Representative (Spanish/English) – Contract-to-Hire</p><p><strong>Location:</strong> San Diego, CA (Fully In-Office to Start)</p><p><strong>About the Organization</strong></p><p> We are proud to partner with a <strong>wonderful organization in San Diego</strong> that is deeply committed to serving its community and making a positive impact in the lives of others. This organization values compassion, inclusion, and exceptional customer care, and is seeking team members who share those same values.</p><p><strong>About the Role</strong></p><p> The Bilingual Call Center Representative will support a high-volume inbound call center, assisting both English- and Spanish-speaking customers. This is a <strong>contract-to-hire opportunity</strong> ideal for individuals who are passionate about customer service, want to make a difference, and are looking to grow into a long-term role.</p><p>You will serve as a trusted point of contact, providing clear information, guidance, and support while ensuring every caller feels heard and valued.</p><p><strong>Work Schedule & Location</strong></p><ul><li>Fully <strong>in-office for the first 6 months</strong></li><li>Opportunity to transition to a <strong>hybrid schedule</strong> after the contracted period based on performance and business needs</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Handle a high volume of inbound calls in both <strong>English and Spanish</strong></li><li>Provide accurate, empathetic, and professional customer support</li><li>Assist callers with questions, concerns, and service-related needs</li><li>Clearly document all customer interactions in internal systems</li><li>Follow call center policies, procedures, and quality standards</li><li>Escalate complex issues as needed while maintaining a positive experience</li><li>Collaborate with team members in a fast-paced, mission-driven environment</li></ul><p><br></p>
  • 2026-01-02T20:44:12Z
Customer Service Representative
  • Vista, CA
  • onsite
  • Temporary
  • 22.00 - 26.00 USD / Hourly
  • <p>A healthcare services organization in Vista is seeking a compassionate and detail-oriented <strong>Customer Service Representative</strong> to support patients and internal teams. This role is ideal for someone who thrives in a structured environment and enjoys helping others navigate appointments, services, and information with care and professionalism.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer high-volume inbound calls and respond to inquiries</li><li>Assist patients with scheduling, general information, and follow-ups</li><li>Accurately enter and update patient information in systems</li><li>Coordinate with internal departments to resolve issues</li><li>Maintain confidentiality and compliance with healthcare regulations</li><li>Provide clear, empathetic communication to patients</li><li>Support front office and administrative teams as needed</li></ul>
  • 2026-01-02T20:44:12Z
Property Coordinator
  • San Diego, CA
  • remote
  • Temporary
  • 25.00 - 28.00 USD / Hourly
  • <p>Job Description</p><p>Robert Half is partnering with a well-established commercial real estate firm to identify a detail-oriented and proactive Property Coordinator. This role provides administrative and operational support to property management teams and ensures the day-to-day functions of assigned commercial properties run smoothly.</p><p>The ideal candidate is highly organized, customer-service focused, and experienced in supporting property management operations in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Provide administrative support to Property Managers for a portfolio of commercial properties</li><li>Coordinate maintenance requests, vendor services, and work orders; follow up to ensure timely completion</li><li>Assist with lease administration, including tracking expirations, COIs, and critical dates</li><li>Prepare and distribute tenant communications, notices, and correspondence</li><li>Support invoice processing, coding, and tracking in property management systems</li><li>Maintain accurate property records, files, and documentation</li><li>Assist with budgeting, reporting, and monthly property packages as needed</li><li>Schedule inspections, meetings, and vendor access to properties</li><li>Serve as a point of contact for tenants, vendors, and internal teams, providing professional and responsive customer service</li><li>Support special projects and additional administrative tasks as assigned</li></ul><p><br></p>
  • 2026-01-16T20:14:00Z
Bilingual Spanish Customer Service Representative
  • San Diego, CA
  • onsite
  • Contract / Temporary to Hire
  • 19.00 - 21.00 USD / Hourly
  • <p>We are looking for a dedicated and compassionate Bilingual Spanish Customer Service Representative to join our team in San Diego, California. In this Contract to permanent position, you will be at the forefront of delivering exceptional service to individuals seeking support, referrals, and information. This role provides an opportunity to make a meaningful impact in the non-profit industry while working in a mission-driven environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming inquiries via phone, chat, or email, providing accurate information and assistance.</p><p>• Document interactions and updates promptly in web-based systems to maintain accurate records.</p><p>• Stay informed about available community services and resources to offer appropriate referrals.</p><p>• Collaborate with internal teams to ensure the needs of clients are addressed effectively.</p><p>• Deliver outstanding customer service by handling communications with professionalism and empathy.</p><p>• Utilize CRM platforms and other computer systems to manage customer interactions efficiently.</p><p>• Assist clients with benefit and billing-related questions, ensuring clarity and resolution.</p><p>• Support the organization’s outreach efforts by providing thorough and timely responses.</p><p>• Adhere to established protocols and procedures to uphold service quality standards.</p><p>• Participate in training sessions to enhance skills and knowledge relevant to the role.</p>
  • 2026-01-06T17:04:39Z
Customer Service Representative
  • Chula Vista, CA
  • onsite
  • Temporary
  • 19.50 - 22.00 USD / Hourly
  • <p>Our client, a leading organization in Chula Vista, CA is seeking a dedicated Customer Service Representative to join their team. This is an excellent opportunity for individuals passionate about delivering high-quality service and resolving inquiries in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Field incoming customer inquiries via phone, email, and chat, providing timely and accurate information</li><li>Resolve customer questions, complaints, and issues with professionalism and empathy</li><li>Document all customer interactions and follow-up tasks within the system</li><li>Coordinate with internal teams to ensure a seamless customer experience</li><li>Process orders, returns, and exchanges as needed</li><li>Ensure customer satisfaction while striving to exceed expectations</li></ul><p><br></p>
  • 2026-01-14T22:19:09Z
Client Services Coordinator
  • San Diego, CA
  • onsite
  • Contract / Temporary to Hire
  • 22.00 - 23.00 USD / Hourly
  • <p><strong>Overview</strong></p><p>We are seeking a motivated Client Services Coordinator to join our team in San Diego, California. This contract-to-permanent role offers the opportunity to support a fast-paced insurance operation while ensuring a smooth and efficient application process for agents and partners. The ideal candidate is customer-focused, highly organized, and comfortable managing multiple priorities.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Verify that all required information and documentation is complete prior to submitting new insurance applications</li><li>Coordinate follow-ups with agents, carriers, and third-party vendors to obtain outstanding requirements</li><li>Process and manage insurance cases within Salesforce, ensuring accurate and timely data entry</li><li>Serve as a primary point of contact for agents by responding to inquiries and resolving application-related issues</li><li>Handle high volumes of inbound and outbound calls with professionalism and attention to detail</li><li>Review submitted applications and proactively follow up to ensure cases progress efficiently</li><li>Collaborate with team members to support shared goals and assist with daily operational needs</li></ul><p><br></p>
  • 2026-01-20T16:54:27Z
Call Center Specialist
  • San Diego, CA
  • onsite
  • Contract / Temporary to Hire
  • 19.00 - 21.00 USD / Hourly
  • <p>We are looking for a dedicated and compassionate Call Center Specialist to join our team in San Diego, California. This contract-to-hire position offers the opportunity to make a meaningful impact by assisting individuals and communities through exceptional customer service and resource connection. In this role, you will serve as the vital link between clients and the services they need, ensuring every interaction is handled with care and professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls and inquiries, providing accurate information and guiding clients to appropriate resources or assistance.</p><p>• Record all client interactions thoroughly and promptly using web-based systems.</p><p>• Stay informed about community services, resources, and programs to provide up-to-date support.</p><p>• Collaborate with colleagues and internal teams to address client needs effectively and efficiently.</p><p>• Maintain a high level of professionalism and empathy in all communications.</p><p>• Utilize various software tools, including CRM systems, to manage client interactions and data.</p><p>• Assist clients with billing and benefit-related questions, ensuring clarity and resolution.</p><p>• Handle customer concerns and resolve issues with sensitivity and attention to detail.</p><p>• Provide bilingual support in Spanish and English when necessary to serve diverse populations.</p><p>• Support ongoing improvements to processes and systems to enhance client experiences.</p>
  • 2026-01-06T17:08:57Z
Customer Service Representative
  • Anaheim, CA
  • remote
  • Temporary
  • 18.00 - 20.00 USD / Hourly
  • <p>Location: Remote (Must have a quiet, dedicated workspace) Schedule: Full time, must work Pacific Time hours, overtime required with blackout dates at month-end </p><p> Position Overview We are seeking a detail-oriented and customer-focused detail oriented to provide exceptional support to our Sales Department and healthcare professionals. The ideal candidate will have strong data entry skills, purchase order experience, and a proven ability to deliver outstanding internal customer service in a remote environment. </p><p> Key Responsibilities Phone Support: Respond promptly and professionally to inquiries from sales teams and healthcare professionals via phone, email, and fax. Customer Interaction: Engage courteously and accurately to foster positive business relationships. Research & Resolution: Investigate and provide answers to sales-related questions, ensuring timely and accurate responses. Record Management: Maintain detailed records of customer interactions, inquiries, complaints, and resolutions. Billing & Collections: Determine service charges, collaborate with Corporate Accounts Receivable for payment collection, and arrange billing as needed. Reporting: Prepare product or service reports by collecting and analyzing customer information. ERP Management: Maintain customer pricing and enter contracts in the ERP system. Implement procedures for accurate inventory records, billing, and replenishment. Manage inventory shelf life and expiry records.</p>
  • 2025-12-22T14:54:06Z
Bilingual Spanish Customer Experience Specialist
  • San Diego, CA
  • onsite
  • Contract / Temporary to Hire
  • 20.00 - 21.00 USD / Hourly
  • <p><br></p><p>About the Position</p><p>We are partnering with a mission-driven non-profit organization dedicated to supporting the San Diego community. This is a contract-to-hire Client Experience role for individuals who are passionate about helping others and providing high-quality service.</p><p>This position requires fluency in both English and Spanish and the ability to commute on-site daily. </p><p><br></p><p>Key Responsibilities</p><ul><li>Serve as a primary point of contact for community members via inbound and outbound calls</li><li>Provide accurate information, guidance, and support to individuals and families</li><li>Deliver a positive client experience through professional and compassionate communication in <strong>English and Spanish</strong></li><li>Document interactions clearly and accurately in internal systems</li><li>Follow established procedures, policies, and compliance guidelines</li><li>Collaborate with internal teams to ensure timely and effective support</li></ul><p><br></p>
  • 2025-12-31T18:58:57Z
Service Coordinator
  • San Diego, CA
  • onsite
  • Contract / Temporary to Hire
  • 25.65 - 29.70 USD / Hourly
  • <p>We are looking for a Service Coordinator to join our team in Kearny Mesa/ San Diego, California. This role focuses on ensuring seamless communication between customers and field service technicians while coordinating schedules, materials, and documentation. As a Contract to permanent position, this opportunity allows you to grow within the construction and contractor industry, contributing to essential fire protection and life safety services.</p><p><br></p><p>Responsibilities:</p><p>• Schedule service technicians for jobs and maintain clear communication with both customers and technicians regarding timelines.</p><p>• Coordinate procurement and delivery of equipment and materials needed for various projects.</p><p>• Monitor and document service activities to ensure compliance with industry standards and customer requirements.</p><p>• Address customer concerns promptly and work towards resolving issues effectively.</p><p>• Assist with job costing by tracking technician hours and materials used for each project.</p><p>• Prepare accurate job records for invoicing and ensure documentation is submitted to relevant authorities.</p><p>• Recommend equipment updates or purchases based on client needs and industry advancements.</p><p>• Optimize technician routes to improve efficiency, reduce travel time, and minimize costs.</p><p>• Support the Service Manager with job quotes and scheduling adjustments as necessary.</p><p>• Ensure recurring services are scheduled appropriately to maintain code compliance.</p>
  • 2026-01-16T00:28:50Z
Part-time Administrative Assistant
  • San Diego, CA
  • onsite
  • Temporary
  • 19.00 - 24.00 USD / Hourly
  • <p>We are looking for a detail-oriented <strong>Part-Time</strong> Administrative Assistant to join our client Marketing team in San Diego. This role would be with a large wellness resort. This contract position offers an opportunity to support daily office operations and contribute to the efficiency of our administrative processes. The ideal candidate will excel in multitasking, communication, and organization while handling a variety of tasks in a fast-paced environment. The schedule for this role would be <strong>two to three eight-hour days per week</strong>. This has the opportunity to go to full-time work in the coming months! The preferred two-day workdays would be Tuesday and Wednesday, Tuesday and Thursday, or Wednesday and Thursday. The ideal candidate may want a full-time job in the coming months! </p><p><br></p><p>Responsibilities:</p><p>• Manage incoming calls and direct them to the appropriate team members or departments.</p><p>• Support the marketing department with gift bags </p><p>• Coordinate and schedule meetings, appointments, and travel arrangements for staff.</p><p>• Assist with planning and organizing office activities and events.</p><p>• Ensure timely and efficient handling of administrative tasks, such as filing and document organization.</p><p>• Collaborate with team members to address operational needs and improve workflows.</p><p>• Monitor office supplies inventory and place orders as needed to ensure smooth operations.</p><p>• Prepare reports, presentations, and correspondence as requested by management.</p><p>• Uphold confidentiality and professionalism when dealing with sensitive information.</p>
  • 2026-01-15T19:44:04Z
Administrative Assistant - Bilingual
  • Vista, CA
  • onsite
  • Temporary
  • 24.00 - 26.00 USD / Hourly
  • <p>A respected healthcare organization in Vista is seeking a <strong>Bilingual Administrative Assistant (Spanish/English)</strong> to support daily administrative operations while serving as a key point of contact for patients, staff, and external partners. This role is ideal for someone who enjoys helping others, thrives in a structured environment, and takes pride in being highly organized and dependable. You will play an essential role in keeping the office running smoothly while supporting a diverse patient population.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide administrative support to clinical and non-clinical teams</li><li>Greet patients and visitors in a professional, welcoming manner</li><li>Answer and route phone calls in both English and Spanish</li><li>Schedule appointments and coordinate calendars</li><li>Prepare, organize, and maintain office documents and records</li><li>Assist with patient forms, correspondence, and general inquiries</li><li>Support internal communication between departments</li><li>Maintain office organization, supply levels, and shared workspaces</li></ul>
  • 2026-01-02T20:44:12Z
Order Management Specialist
  • Escondido, CA
  • onsite
  • Temporary
  • 22.00 - 28.00 USD / Hourly
  • <p><strong>Where Accuracy Meets Customer Coordination</strong></p><p>A growing manufacturing and distribution company is seeking an <strong>Order Management Specialist</strong> to oversee the lifecycle of customer orders from intake to fulfillment. This role is perfect for someone who enjoys detail-driven work while collaborating with sales, operations, and customer service teams.</p><p><br></p><p><strong>Position Responsibilities</strong></p><ul><li>Enter and review customer orders with precision and speed</li><li>Verify pricing, product availability, and delivery timelines</li><li>Communicate with internal teams to resolve discrepancies</li><li>Maintain accurate order records and documentation</li><li>Track order status and provide updates to customers or internal stakeholders</li><li>Assist with invoicing support and reporting as needed</li><li>Identify process improvements to increase efficiency and accuracy</li></ul>
  • 2026-01-13T23:18:39Z
Bilingual Spanish Customer Experience Specialist
  • San Diego, CA
  • onsite
  • Contract / Temporary to Hire
  • 20.00 - 20.00 USD / Hourly
  • <p>We are looking for a compassionate and attentive Bilingual Spanish Customer Experience Specialist to join our team in San Diego, California. As part of a mission-driven non-profit organization, you will play a vital role in providing essential support and resources to individuals in need. This is a Contract to Permanent position, offering you the opportunity to grow within a collaborative and impactful environment. This role has the opportunity for hybrid work (3 days remote, 2 days in office) after the first 6 months. </p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle incoming calls and inquiries, providing accurate information, referrals, and assistance to clients.</p><p>• Record all communications promptly and thoroughly in web-based systems to ensure accurate documentation.</p><p>• Stay informed about available services, resources, and updates to provide effective support.</p><p>• Collaborate with internal teams to address client needs and ensure seamless service delivery.</p><p>• Deliver exceptional customer service in every interaction, maintaining a meticulous and empathetic approach.</p><p>• Operate and navigate various software systems, including CRM platforms and chat tools, to manage client interactions.</p><p>• Assist clients with billing, benefit-related questions, and other specific inquiries.</p><p>• Utilize tools like Avaya CMS and Epic Software to monitor and manage call center operations effectively.</p><p>• Contribute to the continuous improvement of customer service practices and team collaboration.</p>
  • 2026-01-10T00:34:23Z
Call Center Specialist
  • Carlsbad, CA
  • onsite
  • Temporary
  • 21.00 - 27.00 USD / Hourly
  • <p>A fast-growing technology organization in Carlsbad is seeking a professional and customer-focused <strong>Call Center Representative</strong> to serve as a frontline ambassador for its customer support operations. This role is ideal for someone who thrives in a structured call-center environment, enjoys problem-solving in real time, and understands the importance of delivering a consistent, high-quality customer experience. You will handle a high volume of inbound calls while maintaining empathy, accuracy, and efficiency.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage a high volume of inbound customer calls in a fast-paced environment</li><li>Provide accurate, courteous, and solutions-oriented assistance to customers</li><li>Navigate multiple systems simultaneously while documenting interactions</li><li>Resolve customer issues or escalate appropriately when necessary</li><li>Educate customers on products, services, and account options</li><li>Meet or exceed quality, call handling, and customer satisfaction metrics</li><li>Maintain compliance with company policies and data security standards</li><li>Participate in ongoing training and performance coaching</li></ul>
  • 2026-01-05T17:34:19Z
Call Center Specialist
  • San Diego, CA
  • onsite
  • Temporary
  • 20.00 - 23.00 USD / Hourly
  • <p>Our client, a leading organization in San Diego, CA, is seeking an experienced Call Center Specialist to join their customer support team. This position offers an opportunity to make a direct impact by assisting customers, resolving inquiries, and ensuring high satisfaction in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound customer calls, emails, and chats with professionalism and empathy</li><li>Resolve issues efficiently while delivering a positive customer experience</li><li>Document all interactions accurately in the customer management system</li><li>Collaborate with internal teams to address customer needs and escalate complex situations</li><li>Meet established performance goals for quality, productivity, and customer satisfaction</li></ul><p><br></p>
  • 2026-01-15T19:44:04Z
Bilingual Spanish Customer Experience Specialist
  • San Diego, CA
  • onsite
  • Contract / Temporary to Hire
  • 20.00 - 20.00 USD / Hourly
  • <p>We are looking for a dedicated and compassionate Bilingual Spanish Customer Experience Specialist to join our team in San Diego, California. As part of a mission-driven non-profit organization, you will play a vital role in connecting individuals to essential services and resources. This is a Contract to permanent position, offering the opportunity to make a meaningful impact while advancing your career.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle incoming inquiries from clients and provide accurate information, referrals, or assistance tailored to their needs.</p><p>• Document all client interactions promptly and accurately in web-based systems.</p><p>• Stay informed about available services, resources, and organizational updates to provide reliable support.</p><p>• Collaborate with internal teams to ensure seamless service delivery and resolution of client issues.</p><p>• Maintain an attentive and empathetic tone in all communications to uphold high standards of customer service.</p><p>• Utilize CRM tools and other software platforms effectively to manage client data and interactions.</p><p>• Assist clients with billing inquiries, benefit functions, and other service-related matters.</p><p>• Leverage expertise in software such as Epic, Avaya CMS, and ADP Financial Services to enhance operational efficiency.</p><p>• Support clients across multiple communication channels, including inbound calls and online chat platforms.</p><p>• Contribute to team goals and participate in continuous improvement initiatives to optimize the customer experience.</p>
  • 2026-01-10T00:34:23Z
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