We are looking for a Desktop Support Analyst to join our team in Oakland, California on a Contract basis. This position will focus on preparing Chromebook carts for use, organizing device setup activities, and supporting end users with basic technical needs as the school year begins. The ideal candidate brings hands-on desktop support knowledge, can follow established procedures, and is comfortable assisting with hardware, software, and classroom technology issues.<br><br>Responsibilities:<br>• Prepare, configure, and organize Chromebook carts so devices are ready for deployment and daily use.<br>• Register Chromebooks and related equipment within the organization’s device management environment while maintaining accurate records.<br>• Provide frontline technical assistance for basic desktop, hardware, and end-user issues in a school setting.<br>• Troubleshoot audiovisual and classroom technology problems to minimize disruptions during instruction.<br>• Assist with workstation setup, device imaging, and general desktop support tasks as assigned.<br>• Support user account and access-related needs through Active Directory and other standard support tools.<br>• Document completed work, track reported issues, and escalate more complex problems when needed.
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Salinas, California. This Long-term Contract position focuses on resolving day-to-day hardware, software, and account-related issues while helping maintain a stable Windows-based environment. The ideal candidate is customer-focused, organized, and comfortable handling service desk requests with professionalism and urgency.<br><br>Responsibilities:<br>• Provide first-line technical assistance for desktop, laptop, and peripheral issues, ensuring timely resolution for end users.<br>• Diagnose and address problems related to Microsoft Windows environments, including Windows 10 systems and common application errors.<br>• Manage user account support tasks such as password resets, access updates, and directory-related requests within Active Directory.<br>• Respond to and document incoming service desk tickets, prioritizing requests based on business impact and support urgency.<br>• Set up, configure, and maintain end-user devices to support daily operations across the organization.<br>• Escalate complex incidents when needed and coordinate with other technical teams to restore service efficiently.<br>• Track recurring issues, communicate status updates clearly, and contribute to improved support processes through accurate documentation.
We are looking for an Office Support Specialist to support day-to-day workplace operations in Salinas, California. This Long-term Contract position is well suited for someone who enjoys balancing administrative coordination with hands-on office support and basic technical assistance. The role will help keep the office running smoothly by assisting employees, preparing workspaces, and managing essential supplies, equipment, and mail services.<br><br>Responsibilities:<br>• Manage requests related to printers, including arranging setup, coordinating service needs, and helping resolve basic connection issues.<br>• Prepare office branding materials such as stickers, labels, and similar printed items with accuracy and attention to presentation.<br>• Oversee incoming and outgoing mail, shipments, and package distribution to ensure timely handling and delivery.<br>• Monitor inventory levels for office supplies and restock shared areas so workspaces remain orderly and fully supplied.<br>• Provide day-to-day administrative assistance that supports efficient office operations across the site.<br>• Help onboard new team members by organizing devices, workstation materials, and other workplace essentials before arrival.<br>• Respond promptly to employee needs involving office services and routine technical troubleshooting.<br>• Contribute to special assignments and additional office support tasks based on business priorities.