We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.<br><br>Responsibilities:<br>• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40+ calls per day, supporting weekly, quarterly, and annual sales objectives.<br>• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.<br>• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.<br>• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.<br>• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.<br>• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.<br>• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.<br>• Respond promptly to customer requests for product information, ensuring satisfaction.<br>• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.<br>• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies.
<p>Senior Customer Service Representative – Lowell, MA</p><p><br></p><p>We’re seeking a detail-driven and customer-focused Senior Customer Service Representative to join our team in Lowell, Massachusetts. This role is critical in supporting seamless financial operations while delivering an exceptional customer experience. The right candidate will thrive in a fast-paced environment, bring strong organizational skills, and excel at building relationships both internally and externally.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Deliver timely, accurate responses to a high volume of customer inquiries, ensuring satisfaction and retention.</li><li>Research historical pricing data and partner with product line managers to process quotations quickly and accurately.</li><li>Oversee the full order management process—including new orders, returns, sample requests, credits, and debits.</li><li>Maintain accurate backlog records, aligning with customer needs and managing expedite requests to meet deadlines.</li><li>Handle customer complaints with professionalism, applying effective problem-solving and escalating issues when necessary.</li><li>Collaborate cross-functionally with sales, finance, and operations teams to resolve issues and streamline workflows.</li><li>Exercise sound judgment within established guidelines to make appropriate and effective decisions.</li><li>Cultivate strong, trust-based relationships with customers and internal partners to support long-term success.</li></ul>
<p>We are seeking an Accounts Receivable Clerk to join our team in Westborough, Massachusetts. The role involves managing intercompany billings, processing manual invoices, and maintaining accurate customer credit records. This role is vital to our operations and requires someone with strong skills in Account Reconciliation, Accounts Receivable (AR), Billing, Cash Applications, and Microsoft Excel.</p><p><br></p><p>For immediate consideration please call Allison Brown at 508.205.2121</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Handle a high volume of intercompany billings through an automated system</p><p>• Maintain and update billing files for various divisions</p><p>• Generate new charge out files for new billings and distribute backup for invoices to sites via email</p><p>• Process manual invoices and credit memos in a timely and accurate manner</p><p>• Post cash receipts on a daily basis, including wires, ACH, and checks</p><p>• Prepare deposits and scan all cash receipts for record-keeping</p><p>• Enter intercompany paper transfers and follow up with sites on any questions about paper transfers</p><p>• Regularly update intercompany balances and distribution lists</p><p>• Review and prepare consolidated Sales and Bookings reports for all sites on a weekly basis</p><p>• Assist with other projects as they arise, particularly those related to Quarter and Year End reporting and month-end reporting.</p>
<p>We are looking for an experienced Full Charge Bookkeeper to join our client in Providence, Rhode Island. This role requires a detail-oriented individual with a strong understanding of bookkeeping principles, financial reporting, and payroll processing. The ideal candidate will excel in QuickBooks and possess the organizational skills necessary to manage multiple priorities effectively.</p><p><br></p><p>Responsibilities:</p><p>• Accurately record, categorize, and post financial transactions by analyzing account information.</p><p>• Prepare and review financial statements, including profit and loss reports and balance sheets, ensuring accuracy and identifying discrepancies.</p><p>• Manage payroll processes and assist in preparing payroll tax filings for review.</p><p>• Handle the preparation of sales and meals tax returns for both businesses and individuals.</p><p>• Generate and distribute 1099 forms in compliance with regulations.</p><p>• Conduct bank reconciliations to maintain accurate financial records.</p><p>• Apply knowledge of double-entry accounting concepts to ensure proper financial recording.</p><p>• Collaborate with team members to address variances and inconsistencies in financial data.</p><p>• Maintain organized records and prioritize tasks effectively to meet deadlines.</p><p>• Utilize QuickBooks Desktop and Online platforms to manage accounting processes efficiently.</p>
<p>We are looking for a detail-oriented Accounts Receivable Clerk to join our team in Manchester, New Hampshire. This role involves managing essential accounts receivable tasks, supporting inventory adjustments, and providing accounting assistance as needed. The ideal candidate will thrive in a cross-functional environment, collaborating with various departments to ensure smooth financial operations.</p><p><br></p><p><br></p><p>· Basic accounts receivable and inventory adjustments – primary duty</p><p>· Accounting support </p><p>· Experience with ERP/manufacturing software implementations preferred, ERP/manufacturing software experience required</p><p>· Process sales orders in accounting system.</p><p>· Prepare and distribute invoices to customers</p><p>· Participate in inventory record keeping activities.</p><p>· Participate in period-end close activities as determined by Finance leadership.</p><p>· Provide front line customer relations support </p><p>· Maintain/update customer files and correspondence.</p><p>· Provide backup for outbound transportation coordinator</p><p> Provide back up for accounts payable specialist</p><p>· All other duties as assigned</p>
