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5 results for Customer Service Manager in Cambridge, MA

Customer Service Manager

Northborough, MA
onsite
Permanent / Full Time
85000 - 95000 USD / Yearly
We are looking for a Customer Service Manager to lead day-to-day customer support operations and ensure a responsive, organized experience for domestic and international clients in Northborough , Massachusetts. This role combines team leadership with hands-on order coordination, shipping support, and cross-functional collaboration across sales, production, and quality teams. The ideal candidate brings a strong background in regulated or manufacturing environments and is comfortable improving processes while maintaining high service standards. Responsibilities:• Lead, coach, and evaluate customer service team members to build a high-performing department focused on accuracy, responsiveness, and customer satisfaction.• Partner with sales leadership and internal stakeholders to deliver consistent service, resolve escalations, and support business objectives.• Oversee open orders, quotations, and proforma activity to ensure timely follow-up, accurate communication, and on-schedule shipment execution.• Manage international order fulfillment from order review through delivery, including coordination with distributors, carriers, and internal teams.• Prepare and review export-related paperwork such as proforma invoices, delivery documentation, shipping records, and related transaction files.• Confirm inventory availability, communicate shortages or backorders to the appropriate teams, and help align customer commitments with production timelines.• Support returns and initial complaint handling, partnering with quality personnel when product concerns require further investigation.• Maintain accurate customer records and operational notes in CRM or order management systems while ensuring service and shipping areas remain organized and properly supplied.• Update departmental procedures and work instructions as processes evolve, and contribute to marketing or administrative initiatives when needed.
2026-07-22T00:00:00Z

Customer service representative

Northborough, MA
onsite
Permanent / Full Time
52000 - 60000 USD / Yearly
We are looking for a detail-oriented Customer Service Representative to support customers and internal teams from our Northborough, Massachusetts location. This role combines customer communication, order coordination, and record accuracy in a regulated environment, with a strong focus on timely service and dependable follow-through. The ideal candidate brings experience handling customer requests, processing orders, and maintaining organized documentation while working closely with sales, shipping, and operations. Responsibilities:• Build a strong understanding of company products, service workflows, order procedures, and quality standards to provide accurate support.• Assist assigned customer accounts by answering questions related to products, order progress, shipment updates, and general service needs.• Enter customer orders, quotations, invoices, and account details into company systems with a high level of accuracy and completeness.• Confirm item availability, share expected delivery timelines, and communicate delays, backorders, or supply concerns to customers and internal partners.• Review required prescriptions and supporting documents, ensuring records are complete and properly maintained.• Handle product return requests, create return authorizations in line with company policy, and document all related activity.• Record customer interactions, concerns, and resolutions thoroughly, addressing routine issues directly and escalating more complex matters when needed.• Coordinate with sales, shipping, and operations teams to support accurate fulfillment and consistent customer service outcomes.• For international account support, prepare shipments and manage export paperwork, customs documentation, freight coordination, and commercial invoice requirements for compliant delivery.• Contribute to outreach efforts, special assignments, workspace organization, and departmental coverage as business needs require.Northborough
2026-07-22T00:00:00Z

Client Service Representative

Boston, MA
onsite
Temporary / Contract
25 - 26 USD / Hourly
We are looking for a Client Service Representative to support client relationships and deliver a high standard of service for a long-term contract opportunity. In this role, you will serve as a key point of contact for client requests, coordinate with internal teams to resolve issues, and help ensure service commitments are met across multiple products. This position is well suited for someone who can manage competing priorities, communicate clearly, and work effectively in a hybrid environment. Responsibilities:• Serve as a primary contact for day-to-day client questions, providing timely updates, clear guidance, and appropriate follow-up on open items.• Assess incoming requests, route complex matters to the right teams, and track escalations through resolution to maintain strong client support.• Join scheduled client discussions when needed, offering service updates and helping address operational concerns or outstanding requests.• Review client-related reporting and identify potential service risks, bringing concerns forward when issues could affect the client experience.• Partner with internal departments and external providers to coordinate deliverables, resolve service issues, and keep priorities aligned.• Use internal systems and technology platforms to document inquiries, research account details, and manage service activity efficiently.• Help clients adopt available digital tools and automation features by explaining functionality and encouraging effective use of new solutions.• Monitor required client records and supporting documentation, including tax forms, account details, and authorized signer information, and flag gaps that could create risk.• Contribute to team initiatives, control reviews, and audit-related activities that strengthen service quality and operational compliance.
2026-07-22T00:00:00Z

Bilingual Customer Service Representative

Franklin, MA
onsite
Temporary / Contract
19 - 20.5 USD / Hourly
Robert Half's client in Franklin MA is looking for a fulltime bilingual (English/Spanish) customer service representative! Responsibilities include: - incoming calls/emails- data entry- order processing- strong communication and follow-up skills- working with internal teams and clients- strong relationship management- strong technical skill set- bilingual is a must - crm experience is a plus
2026-07-08T00:00:00Z

Business Operations Manager

Auburndale, MA
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
My cybersecurity client is seeking a detail-oriented, process-driven Business Operations Manager to support both internal operations and inbound sales coordination.This role is ideal for someone who can build structure, manage workflows, document SOPs, support onboarding/offboarding processes, and confidently serve as the first point of contact for prospective clients. (Newton, MA; Hybrid)What you’ll do:<ul><li>Develop and maintain SOPs and internal processes</li><li>Manage AP/AR and operational workflows</li><li>Coordinate employee and client onboarding/offboarding</li><li>Handle inbound leads and manage the sales pipeline</li><li>Conduct discovery calls and present service offerings</li><li>Maintain accurate HubSpot CRM records</li><li>Support executive scheduling, logistics, and event coordination</li></ul>
2026-06-22T00:00:00Z