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12 results for Customer Experience Specialist in Cambridge, MA

Customer Service Representative

Canton, MA
onsite
Temporary to Hire
18 - 19 USD / Hourly
We are looking for a Customer Service Representative to join a team in a contract role with the potential to become permanent. This position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping customers with order-related questions and service needs. The role supports daily customer interactions by phone while ensuring accurate information is entered and updated in internal systems. Responsibilities: • Respond to incoming customer calls professionally and provide timely support for questions, concerns, and service requests. • Place outbound calls as needed to follow up on customer inquiries, confirm details, and resolve open issues. • Enter customer orders accurately and verify information to support efficient processing. • Maintain detailed records of conversations, requests, and updates within internal systems. • Coordinate with internal teams to address order issues, service challenges, and customer escalations. • Deliver a positive customer experience by listening carefully, identifying needs, and offering appropriate solutions. • Manage a steady call volume while maintaining accuracy, professionalism, and attention to detail.
2026-08-19T00:00:00Z

Customer Service Representative

Burlington, MA
onsite
Temporary / Contract
19 - 23 USD / Hourly
We are looking for a Customer Service Representative to join an on-site team in Burlington, Massachusetts in a long-term contract positionThis role is ideal for someone who brings relevant experience and an achievement-oriented approach to customer interactions and is comfortable supporting clients in a detail-oriented office environment. The position focuses on handling customer inquiries, processing orders, and delivering dependable service throughout the day. Candidates who are interested in building a long-term career path, including possible future growth into sales, will be especially well suited for this opportunity. Responsibilities:• Respond to incoming customer calls and messages with a courteous, solution-focused approach.• Enter and update customer orders accurately while ensuring all details are properly recorded.• Provide internal support to customers by addressing questions, resolving routine issues, and sharing product or service information.• Coordinate with internal team members to ensure customer requests are handled promptly and efficiently.• Maintain organized records of interactions, order activity, and follow-up actions within company systems.• Support outbound communication when needed to confirm order details, provide updates, or assist with service-related needs.• Contribute to a positive office atmosphere by representing the organization with reliability and strong interpersonal skills.
2026-08-21T00:00:00Z

Customer Service Representative

Danvers, MA
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
Robert Half is working with a respected client on the North Shore seeking a Customer Service Representative to join its team. This is a permanent role reporting into a Customer Service Manager that will join an established team. Our client is looking for a Customer Service Rep with at least 1-2 years of experience, top notch communication skills, and personality is key. Day-to-day responsibilities involve processing orders, generating quotes, and responding quickly to client inquiries. This is a fast-paced environment where good systems skills are important. For the right level of experience our client is looking to pay a base salary around $60K + bonus. Strong benefits too. If interested and qualified, please apply to this listing or email your resume direct to Bill.Nichols@roberthalf. Thanks!
2026-08-11T00:00:00Z

Customer Service Representative

Hingham, MA
onsite
Temporary / Contract
18.2115 - 21.087 USD / Hourly
We are looking for a Customer Service Representative to support personal lines insurance clients in a Contract position based in Hingham, Massachusetts. This role focuses on delivering responsive service, guiding customers through policy-related requests, and ensuring records and documentation are handled accurately. The ideal candidate brings a service-first mindset, communicates confidently with clients and carriers, and thrives in a fast-paced environment with Monday through Friday scheduling. Responsibilities: • Oversee day-to-day service needs for personal lines insurance accounts, ensuring client requests are addressed promptly and professionally. • Handle policy updates, renewals, and terminations with careful attention to accuracy, timing, and compliance requirements. • Respond to customer questions about coverage details and provide support throughout the claims process. • Work directly with insurance carriers to obtain pricing information, resolve servicing matters, and follow up on outstanding items. • Generate and organize policy documents, correspondence, and account files while maintaining complete and up-to-date client records. • Collaborate with internal departments to provide a seamless customer experience and consistent account support. • Foster strong working relationships with both clients and carrier partners to support long-term service success. • Keep current with insurance offerings, carrier expectations, and underwriting practices to provide informed assistance.
2026-08-21T00:00:00Z

Customer Service Representative

Wilmington, MA
onsite
Temporary / Contract
22 - 28 USD / Hourly
We are looking for a Customer Service Representative to support daily customer interactions and order-related activity for a team based in Wilmington, Massachusetts. This Long-term Contract opportunity is ideal for someone who communicates professionally, stays organized in a fast-paced setting, and delivers dependable service across phone and email channels. The position focuses on handling customer inquiries, processing information accurately, and using business systems and Microsoft Office tools to keep operations running smoothly. Responsibilities:• Respond to inbound customer calls and emails with a courteous, solutions-focused approach.• Enter and update customer orders accurately while maintaining complete records in the appropriate systems.• Use software including Excelerator, to review shipment details and support service requests.• Coordinate with internal teams to resolve questions, clarify order information, and address service concerns promptly.• Make outbound calls when follow-up is needed to confirm details, provide updates, or close open issues.• Track customer interactions and document key information to support accurate reporting and continuity of service.• Assist with process changes and evolving team needs as new responsibilities are introduced.• Maintain a high standard of professionalism while managing multiple requests in a fast-moving customer service environment.
2026-08-20T00:00:00Z

Customer Experience Representative Manchester, NH

Manchester, NH
onsite
Temporary / Contract
26 - 31 USD / Hourly
We are looking for a Customer Experience Representative to support customers with order-related needs and deliver responsive, solutions-focused service from our Greenville, South Carolina location. This Long-term Contract position is ideal for someone who enjoys handling a high volume of requests, coordinating across teams, and creating a positive experience at every stage of the customer journey. The role requires strong attention to detail, sound judgment, and the ability to keep multiple priorities moving efficiently in a fast-paced setting. Responsibilities: • Manage incoming customer requests involving orders, product details, shipment updates, and service-related questions with accuracy and professionalism. • Coordinate the full lifecycle of returns and repair requests, ensuring clear communication and timely follow-through until completion. • Track open issues, provide status updates, and work proactively to bring customer concerns to resolution. • Maintain organized and up-to-date account notes, transaction records, and service documentation within business systems. • Partner with internal groups such as sales, operations, and logistics to address customer needs and support smooth order fulfillment. • Review order information carefully to ensure entries are complete, accurate, and processed in a timely manner. • Identify recurring service challenges and contribute ideas that improve workflow efficiency and the overall customer experience. • Use CRM, ERP, and related office tools to research information, document activity, and support daily customer service operations.
2026-08-17T00:00:00Z

Client Service Representative

Boston, MA
onsite
Temporary / Contract
25 - 26 USD / Hourly
We are looking for a Client Service Representative to support client relationships and deliver a high standard of service for a long-term contract opportunity. In this role, you will serve as a key point of contact for client requests, coordinate with internal teams to resolve issues, and help ensure service commitments are met across multiple products. This position is well suited for someone who can manage competing priorities, communicate clearly, and work effectively in a hybrid environment. Responsibilities:• Serve as a primary contact for day-to-day client questions, providing timely updates, clear guidance, and appropriate follow-up on open items.• Assess incoming requests, route complex matters to the right teams, and track escalations through resolution to maintain strong client support.• Join scheduled client discussions when needed, offering service updates and helping address operational concerns or outstanding requests.• Review client-related reporting and identify potential service risks, bringing concerns forward when issues could affect the client experience.• Partner with internal departments and external providers to coordinate deliverables, resolve service issues, and keep priorities aligned.• Use internal systems and technology platforms to document inquiries, research account details, and manage service activity efficiently.• Help clients adopt available digital tools and automation features by explaining functionality and encouraging effective use of new solutions.• Monitor required client records and supporting documentation, including tax forms, account details, and authorized signer information, and flag gaps that could create risk.• Contribute to team initiatives, control reviews, and audit-related activities that strengthen service quality and operational compliance.
2026-08-21T00:00:00Z

Sales Support Specialist

Framingham, MA
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
We are looking for a Sales Support Specialist to provide dependable operational and administrative support for a fast-paced sales organization in the Framingham , Massachusetts area. This role works closely with sales representatives, customers, and manufacturer partners to keep programs organized, materials current, and communications flowing smoothly. The ideal candidate is highly detail-oriented, comfortable managing multiple priorities, and confident working across retail or consumer packaged goods environments. Responsibilities:• Act as the central point of coordination for the grocery sales team, ensuring day-to-day requests, updates, and administrative tasks are handled efficiently.• Organize recurring sales meetings and conference calls, including scheduling, materials preparation, and follow-up communication.• Manage product sample requests and maintain the timely distribution of supporting sales collateral such as item forms, reports, and presentation materials.• Prepare clear documents and reporting for customer meetings, business reviews, and seasonal selling initiatives.• Maintain shared sales resources and distribute routine updates, client information, and other communications to internal and external stakeholders.• Oversee promotional activity within manufacturer and customer portals, including offer setup, tracking, and related documentation.• Support forecasting, trade fund tracking, and deduction follow-up to help maintain accurate promotional and financial records.• Set up new items and promotional programs in retailer systems while keeping customer data, planogram files, and merchandising resources up to date.• Partner with internal teams across regional offices to resolve issues, improve workflows, and strengthen overall support for sales initiatives. **For immediate consideration please reach out to me directly ASAP. Eric Lebow 508-205-2127**
2026-08-11T00:00:00Z

Sales Specialist

North Hampton, NH
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Sales Specialist to support day-to-day retail operations at an on-site store in North Hampton, New Hampshire. This is a Contract position focused on assisting customers with parts and helmets while delivering attentive, knowledgeable service. The ideal candidate brings a strong customer service background and enjoys working in a fast-paced retail setting with cash-handling responsibilities. This opportunity begins on opening day and follows a Thursday through Sunday 10am-6pm schedule. Responsibilities:• Welcome shoppers, identify their needs, and guide them to the right motorcycle parts, helmets, and related products.• Process purchases accurately, handle cash drawer activity responsibly, and maintain balanced transactions throughout each shift.• Provide product information that helps customers make informed buying decisions and supports a positive in-store experience.• Keep the sales floor organized, stocked, and presentation-ready to encourage efficient service and strong visual appeal.• Support purchasing and inventory-related tasks by monitoring product availability and communicating restocking needs.• Assist with opening day operations and contribute to smooth store readiness for customer traffic.• Resolve customer questions and concerns professionally to strengthen satisfaction and repeat business.
2026-08-18T00:00:00Z

Content Marketing Specialist

Boston, MA
onsite
Temporary / Contract
30 - 35 USD / Hourly
Robert Half is seeking a Marketing Specialist for an exciting contract opportunity with a mission-driven educational organization. This individual will be responsible for creating and executing engaging multimedia marketing content across digital, social, print, and community communication channels. The ideal candidate brings strong content creation, social media, photography, videography, and design experience, along with excellent communication skills and a passion for storytelling. This role is fully onsite, 40 hours per week, and expected to last 2-4 months. Responsibilities:<ul><li>Create, edit, and publish compelling content across social media, newsletters, websites, email communications, and print materials.</li><li>Capture and produce high-quality photography and video content showcasing community events, programs, student activities, and organizational initiatives.</li><li>Manage and maintain social media channels, including content creation, posting schedules, community engagement, and campaign execution.</li><li>Support website updates, content management, design enhancements, and ongoing digital marketing initiatives.</li><li>Design marketing collateral including flyers, programs, newsletters, presentations, signage, branded materials, and other print and digital assets.</li><li>Collaborate with internal stakeholders to develop cross-platform marketing campaigns that drive engagement and strengthen brand awareness.</li><li>Write, edit, proofread, and distribute recurring communications and newsletters while ensuring brand consistency across all channels.</li><li>Organize and manage digital media assets, including photography, video libraries, and marketing resources.</li><li>Support event marketing initiatives, including registration materials, promotional campaigns, and multimedia coverage.</li><li>Assist with additional marketing, communications, and community support projects in a collaborative, fast-paced environment.</li></ul>
2026-08-17T00:00:00Z

Client Services Assistant/Legal Support Specialist

Boston, MA
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for an experienced and service-oriented individual to support front-of-house operations and administrative workflows in our office. This position plays a key role in creating a welcoming experience for clients and visitors while helping attorneys and business teams stay organized and prepared. The ideal candidate is comfortable balancing reception responsibilities with detailed administrative work in a fast-paced legal or business services environment. Responsibilities: • Welcome clients, guests, and visitors, maintain visitor records, and ensure the reception area operates efficiently throughout the day. • Manage incoming telephone traffic by answering calls promptly, directing inquiries to the appropriate contacts, and handling communications with care. • Coordinate room reservations and meeting arrangements, including scheduling conference spaces and organizing catering, technology, and required materials. • Assign workspace or office accommodations for visiting personnel and confirm all arrangements are prepared before arrival. • Provide administrative support through preparation of expense documentation, payment-related requests, and business intake or matter-related materials. • Assist with calendar coordination and travel planning to support attorneys or internal stakeholders with changing schedules and priorities. • Prepare, review, and assemble documents, mailings, and presentation binders while maintaining accurate electronic files and organized records. • Monitor details closely across high-volume tasks, helping ensure written materials, logistics, and administrative processes are completed accurately and on time.
2026-08-13T00:00:00Z

Temp Client Service Associate

Boston, MA
onsite
Temporary / Contract
26 - 27 USD / Hourly
We are looking for a detail-oriented Client Service Associate to support currency administration activities and provide responsive service to clients in Boston MA. This Long-term Contract position is ideal for someone who is organized, interested in financial markets, and comfortable working in a fast-paced environment with daily deadlines. The role focuses on coordinating routine deliverables, addressing client questions, and maintaining high service standards through consistent execution of established procedures. Responsibilities:• Manage day-to-day support for assigned currency administration accounts, ensuring time-sensitive activities are completed accurately and on schedule.• Respond to client questions in a timely and attentive manner, escalating issues when needed to support service expectations.• Coordinate with managers and internal teams to confirm daily outputs are delivered according to client commitments.• Partner with regional offices to maintain smooth handoffs and consistent completion of required client work.• Apply established operating procedures to complete production tasks with accuracy, consistency, and attention to detail.• Maintain a strong working understanding of currency administration services to support client needs and internal processes.• Monitor assigned activities for completeness and quality, helping identify and resolve exceptions promptly.
2026-08-19T00:00:00Z