We are looking for a motivated and personable Customer Service Representative to join our team in Eden Prairie, Minnesota. In this contract position, you will play a vital role in providing exceptional service and support to clients in a fast-paced call center environment. If you excel at building strong customer relationships and thrive in a dynamic setting, this opportunity may be the perfect fit for you.<br><br>Responsibilities:<br>• Deliver outstanding customer service by assisting both new and existing clients with their inquiries and transactions.<br>• Perform full-service banking transactions in adherence to legal requirements and company policies.<br>• Represent the organization with a friendly, proactive, and helpful demeanor during all customer interactions.<br>• Handle cash and daily transactions with precision and accuracy.<br>• Meet sales and referral targets by identifying customer needs and connecting them to relevant bank staff for additional products or services.<br>• Maintain prescribed limits for currency and coin while ensuring proper handling.<br>• Follow company security protocols and safeguard confidential client and bank information.<br>• Actively promote and cross-sell banking products and services to enhance client satisfaction and business growth.<br>• Utilize Office tools effectively to manage records and communication.
We are looking for a skilled Sr. Customer Service Representative to join our team in Eden Prairie, Minnesota. In this Contract-to-Permanent position, you will play a key role in addressing customer inquiries and ensuring a smooth and satisfying client experience. This role requires strong communication skills, attention to detail, and a proactive approach to problem-solving in a collaborative environment.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding orders with professionalism and accuracy.<br>• Investigate and resolve order-related issues by coordinating with internal departments such as logistics, billing, and warehousing.<br>• Maintain detailed and accurate records of customer interactions in the company’s CRM system.<br>• Escalate complex issues to senior team members or management for timely resolution.<br>• Proactively identify customer needs and recommend appropriate solutions or services to enhance their experience.<br>• Collaborate with internal teams to improve customer support processes and overall satisfaction.<br>• Meet or exceed key performance metrics, including response time, resolution rates, and customer satisfaction.<br>• Stay informed about company products, services, and policies to provide accurate and up-to-date information.<br>• Contribute to a supportive and collaborative team environment by sharing insights and suggestions for process improvements.
<p>We are looking for a highly motivated Inside Sales Representative to join our team in Minneapolis, Minnesota. This Contract-to-Permanent position offers an exciting opportunity to engage with enterprise clients and contribute to our business development efforts. The ideal candidate will have a strong background in inside sales, B2B SaaS, and customer relationship management.</p><p><br></p><p>Responsibilities:</p><p>• Deliver compelling messages to promote effective business strategies, including planning, forecasting, modeling, and budgeting.</p><p>• Identify and follow up on leads with relevant experience, utilizing sales marketing techniques to establish rapport and build relationships.</p><p>• Conduct value-driven discussions with prospects to understand their needs and present tailored solutions.</p><p>• Collaborate with field sales teams to create and implement Account Based Sales Development strategies that target the right audience at the right time.</p><p>• Schedule initial meetings and product demonstrations for the direct sales team with enterprise clients worldwide.</p><p>• Meet and exceed weekly and monthly sales targets, including forecasts, call objectives, and other key performance metrics.</p><p>• Build and maintain a robust sales pipeline, ensuring consistent outreach and follow-up.</p><p>• Utilize Salesforce tools and platforms to manage customer data, track interactions, and optimize sales processes.</p>
We are looking for a dedicated and detail-oriented Customer Support Specialist to join our team on a long-term contract basis. Based in Blaine, Minnesota, this role involves managing customer inquiries, overseeing the installation pipeline, and ensuring smooth communication with clients and internal teams. This position requires a high level of independence and problem-solving skills to handle a fast-paced and demanding environment.<br><br>Responsibilities:<br>• Schedule and coordinate installation appointments to ensure timely and efficient job completion.<br>• Monitor and manage the installation pipeline by closing and updating job statuses on a daily basis.<br>• Review and verify pending installations, including product arrivals and labor workbooks, for accuracy.<br>• Organize and maintain installation paperwork to ensure crews are fully prepared for scheduled tasks.<br>• Assign appropriate installation crews based on their skills and qualifications to meet project requirements.<br>• Track and manage inventory orders while providing accurate ETAs to customers and internal stakeholders.<br>• Address and resolve customer concerns to maintain a high level of satisfaction and trust.<br>• Process payments and submit funding for completed jobs to uphold company standards.<br>• Utilize Microsoft Dynamics CRM and other software tools for data entry, communication, and reporting.<br>• Perform additional administrative and operational tasks as assigned to support the team.
<p>We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team on a long term contract basis. Based in the south metro, Minnesota area, this fully on-site role involves supporting our small and friendly customer service team by assisting clients with inquiries, product information, and order processing. This is an excellent opportunity for someone who is motivated, self-sufficient, and has strong communication skills. Responsibilities:</p><ul><li>Respond to customer inquiries by providing detailed information about products and services.</li><li>Assist with order processing, including preparing price quotes and mailing invoices.</li><li>Manage data entry tasks in customer management systems with a high level of accuracy.</li><li>Handle returns and issue credits in a timely and meticulous manner.</li><li>Support the order fulfillment process and assist with shipping-related tasks.</li><li>Maintain organized records by filing paperwork and updating customer information.</li><li>Collaborate with the team on additional projects and tasks as business needs evolve.</li><li>Ensure all written communication is grammatically accurate and error-free.</li><li>Utilize Microsoft Office tools, particularly Outlook and Teams, to manage daily activities and communication.</li></ul>
<p>We are seeking a highly motivated and detail-oriented Seasonal Customer Service Representative (CSR) to join our team! This role supports a retail/manufacturing company by handling inbound phone calls related to product inquiries, troubleshooting, order assistance, and general customer support. The position is full-time and operates 100% on-site at our Eden Prairie, MN location, running from late October to early January. With opportunities for overtime during weekends, you'll play an essential role during the busy holiday season!</p><p>Key Responsibilities:</p><ul><li>Provide excellent customer service by responding to inbound phone calls regarding products, services, and orders in a professional and timely manner.</li><li>Resolve customer issues with a focus on first-call resolution, ensuring customer satisfaction and loyalty.</li><li>Accurately navigate company systems and resources to provide detailed responses and solutions to customer inquiries.</li><li>Assist customers with product usage, specification questions, or troubleshooting, escalating cases to other departments when necessary.</li><li>Process customer returns and exchanges efficiently to meet company guidelines.</li><li>Collaborate with team members and management to support daily workflow and service-level goals during peak business periods.</li></ul><p><br></p>
<p><strong>Job Description:</strong></p><p>We are seeking a dedicated and enthusiastic <strong>Customer Service Representative</strong> to join our team! In this role, you will be the first point of contact for our customers, delivering outstanding client service and ensuring satisfaction with all inquiries. This is an excellent opportunity for someone with a passion for helping others and strong communication skills.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle inbound and outbound communications (calls, emails, or chats) with professionalism and courtesy.</li><li>Resolve customer questions, concerns, and complaints in a timely and efficient manner.</li><li>Provide accurate information about services, products, billing, and policies.</li><li>Document and track customer interactions in the system for process improvement and compliance purposes.</li><li>Escalate complex or unresolved issues to the appropriate team or supervisor, as necessary.</li><li>Actively participate in training workshops and team meetings to stay updated on new services, policies, or systems.</li></ul>
<p>We are seeking a proactive and detail-oriented Collections Specialist. This role is responsible for managing the collection of outstanding accounts receivable, maintaining positive customer relationships, and ensuring timely resolution of payment issues. The ideal candidate will have strong communication skills, a customer-focused mindset, and a solid understanding of credit and collections processes.</p><p><br></p><p>Key Responsibilities: </p><ul><li>Monitor and manage assigned customer accounts to ensure timely payment</li><li>Contact customers via phone, email, and mail to follow up on past-due invoices</li><li>Investigate and resolve payment discrepancies and disputes</li><li>Maintain accurate records of collection activities and customer communications</li><li>Collaborate with internal departments to resolve billing issues</li><li>Recommend accounts for escalation, credit hold, or third-party collections when necessary</li><li>Prepare aging reports and provide updates to management on collection status</li><li>Assist with month-end closing and reporting of AR balances</li><li>Ensure compliance with company policies and applicable regulations</li><li>Support audits by providing documentation related to collections and AR</li></ul><p><br></p>
<p>We are looking for an experienced Sr. Customer Service Representative to join our team in Roseville, Minnesota. As part of a non-profit organization, this Contract position involves engaging directly with volunteers and ensuring seamless support throughout their seasonal campaign. This role is ideal for someone with strong communication skills and a knack for organization.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming calls from volunteers, assisting with sign-ups, resolving inquiries, and providing necessary information.</p><p>• Search volunteer profiles and assign them to appropriate shifts based on availability and requirements.</p><p>• Register and cancel volunteers as needed, ensuring accurate records are maintained.</p><p>• Handle conflict resolution and address issues such as missing supplies or scheduling concerns.</p><p>• Provide administrative support including mailing, creating holiday cards, and updating electronic documents.</p><p>• Assist with recruitment by reaching out to previous volunteers to encourage participation in seasonal campaigns.</p><p>• Develop marketing materials such as flyers and thank-you cards to support volunteer initiatives.</p><p>• Direct messages and inquiries to appropriate departments or Salvation Army locations.</p><p>• Utilize technology to learn new databases and efficiently schedule and manage volunteer shifts.</p><p>• Contribute to special projects during downtime, such as updating maps or organizing electronic files.</p>
<p>We are seeking a Licensing Coordinator for a role based in Monticello, Minnesota. This onsite role offers a contract to hire employment opportunity.</p><p><br></p><p>The objective of this role is to ensure the agent contracting process is as smooth and efficient as possible for our agents from start to finish. As a licensing specialist, you will execute professionalism while providing top notch customer service and work to find and create efficiencies<em>. </em>This is an amazing opportunity to join our team in a much-needed position. </p><p> </p><p>Whether you are familiar with the insurance background or not, your enthusiasm, motivation, and interest in becoming part of our well-established and positive work environment, makes you an ideal candidate. </p><p>We value your hard work and dedication to this position, and you can be confident that the opportunities for growth within the corporation will continue to arise. </p><p><strong> </strong></p><p><strong>Primary Responsibilities: </strong></p><ul><li>Generate and process contracting applications and other required forms for submission on all new and existing agents and agencies within Simplicity.</li><li>Completes routine follow-up on submitted agent contracting paperwork to ensure proper processing.</li><li>Assist with agent updates, contract changes, while proactively looking for ways to streamline the process to make it as smooth as possible for the agent.</li><li>Applies sound insurance knowledge regarding products and services, troubleshooting issues, and working to resolve in the quickest and most efficient way to best meet agent needs.</li><li>Provide professional correspondence via email and phone</li><li>Work efficiently to meet all service level agreements</li><li>Understand carrier workflows and maneuver carrier websites</li><li>Work closely with team members to meet common goals and assist when able</li></ul><p> </p><p><strong>Qualifications / Requirements: </strong></p><ul><li>Minimum of a High school diploma / GED </li><li>Strong computer skills; able to type 50+ words per minute </li><li>Proficiency in Microsoft Office (Word, Excel) </li><li>Experience with G Suite and Salesforce preferred, not required</li><li>Experience in related position preferred, not required</li></ul><p><strong> </strong></p><p><strong>Core Competencies:</strong></p><ul><li>Ability to provide exceptional customer service</li><li>Effective time management skills</li><li>Ability to prioritize and multitask in a fast-paced environment, and utilize multiple programs simultaneously</li><li>Capable of working both independently and in a team environment</li><li>Excellent organizational skills, attention to detail is a must</li><li>Ability to react to change in a productive and positive manner</li></ul><p><br></p><p><br></p><p><br></p><ul><li>Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</li></ul>
<p>We are looking for a skilled and motivated accounts receivable specialist to join our team in Mendota Heights, Minnesota. As a key part of our customer service operations, you will be responsible for managing client accounts, resolving payment issues, and ensuring compliance with relevant policies and regulations. This is a long-term contract position offering the opportunity to build lasting relationships with customers while contributing to the organization's financial success.</p><p><br></p><p>Responsibilities:</p><p>• Communicate effectively with customers to address overdue accounts, negotiate payment arrangements, and resolve disputes.</p><p>• Maintain accurate and detailed records of customer interactions and account statuses.</p><p>• Ensure all collection activities comply with federal, state, and company regulations.</p><p>• Utilize computer applications, including Microsoft Word and other relevant software, to manage and document account information.</p><p>• Work independently to prioritize tasks and manage time efficiently to meet collection goals.</p><p>• Stay updated on company policies and procedures related to collections to provide accurate information to customers.</p><p>• Collaborate with internal teams to address complex payment issues and enhance customer satisfaction.</p><p>• Review account details to identify discrepancies and take appropriate action to resolve them.</p><p>• Process payments and ensure proper documentation of transactions.</p><p>• Provide insights and recommendations to improve collection processes and customer service practices.</p>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
<p>We are looking for a detail-oriented Service Coordinator to join our team in Plymouth, Minnesota. In this role, you will oversee various service activities, including projects, product administration, and maintenance requests. This position involves direct collaboration with customers, vendors, and technicians, as well as close coordination with internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Oversee customer service work orders from initiation to completion.</p><p>• Handle customer projects to ensure timely service delivery.</p><p>• Build and maintain strong customer relationships.</p><p>• Coordinate service requests, including off-hours and overnight projects, as part of a rotational on-call system.</p><p>• Schedule and manage technicians for service tasks.</p><p>• Collaborate with internal teams.</p><p>• Generate and manage data reports.</p><p><br></p>
<p>The Receptionist will serve as the first point of contact for visitors and callers, providing a warm and professional welcome to all. This role requires excellent communication and interpersonal skills, a high level of organization, and the ability to handle multiple tasks efficiently. The ideal candidate will be personable, detail-oriented, and capable of creating a positive first impression.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and welcome visitors in a professional and friendly manner.</li><li>Answer and direct phone calls to the appropriate staff members.</li><li>Manage the reception area, ensuring it is clean, organized, and presentable.</li><li>Receive and distribute mail, packages, and deliveries.</li><li>Assist with scheduling appointments and meetings.</li><li>Maintain visitor logs and issue visitor badges.</li><li>Provide general administrative support, including data entry, filing, and photocopying.</li><li>Respond to inquiries and provide information about the company.</li><li>Assist with special projects and other duties as assigned.</li></ul>
<p>We are looking for an organized and proactive Front Desk Coordinator to join our team in Savage, Minnesota. This position requires an individual with strong multitasking skills who can manage front desk operations, coordinate client visits, and support office activities with precision. The ideal candidate will excel in handling administrative tasks, managing schedules, and providing exceptional service to both internal and external stakeholders. The Front Desk Coordinator will play a critical role as the first point of contact for visitors, ensuring a welcoming and professional environment while efficiently directing inquiries. This individual will also handle a variety of day-to-day office functions, including maintaining office supplies, assisting with scheduling, and supporting various team projects. </p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact at the front desk, welcoming visitors and addressing inquiries from employees and guests.</p><p>• Manage and track visitor check-ins, ensuring proper documentation and coordination with relevant teams.</p><p>• Plan and oversee client visits, including catering arrangements and logistics, ensuring seamless execution.</p><p>• Organize and support employee events within the office, including scheduling and coordinating necessary resources.</p><p>• Maintain and update spreadsheets tracking employee locations and zip codes for newsletters and mailings.</p><p>• Distribute leads to the marketing and sales teams, ensuring timely and accurate communication.</p><p>• Edit and manage client forms using Adobe Acrobat, including creating and modifying PDFs as needed.</p><p>• Assist with training coordination within the facility, handling scheduling, setup, cleanup, and catering arrangements.</p><p>• Address employee requests and coordinate with custodial services to resolve office-related issues.</p><p>• Answer inbound calls using a multi-line phone system, providing efficient and effective communication</p>
We are looking for a detail-oriented and organized Receptionist to join our team in Bloomington, Minnesota. In this contract role, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and a welcoming environment. This position is ideal for someone who is meticulous, personable, and excels in managing multi-line phone systems.<br><br>Responsibilities:<br>• Greet and assist visitors with a friendly and courteous demeanor.<br>• Manage a multi-line phone system, ensuring prompt and accurate handling of inbound calls.<br>• Direct calls to the appropriate departments or individuals using a switchboard system.<br>• Maintain an organized and clean reception area to uphold a positive company image.<br>• Provide general administrative support to various teams as needed.<br>• Track and document visitor logs and incoming calls for record-keeping purposes.<br>• Respond to inquiries with clarity and attentiveness, ensuring all questions are addressed.<br>• Coordinate with internal staff to streamline communication and improve workflow.<br>• Handle part-time receptionist duties with efficiency and reliability.
We are looking for a dedicated Receptionist to serve as the welcoming face of our organization in Bloomington, Minnesota. This role is ideal for someone with strong organizational skills and the ability to manage both administrative and front desk duties efficiently. You will play a key role in ensuring smooth day-to-day operations while delivering exceptional service to visitors and internal teams.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a positive and attentive experience.<br>• Answer and direct incoming phone calls promptly and accurately.<br>• Perform data entry tasks to maintain accurate and up-to-date records.<br>• Process invoices with attention to detail and accuracy.<br>• Coordinate front desk operations to maintain an organized and efficient workspace.<br>• Manage incoming and outgoing correspondence, including emails and mail.<br>• Assist with scheduling appointments and maintaining calendars for team members.<br>• Support administrative tasks as needed to ensure smooth office operations.<br>• Uphold a clean and organized reception area at all times.
<p>We are looking for a skilled Business Systems Analyst to join our team on a long-term contract based in Minneapolis, Minnesota. This position focuses on vendor management system support, data analysis, and process optimization to enhance workforce management. The ideal candidate will bring global expertise, strong analytical skills, and a collaborative mindset to support system updates, reporting, training, and stakeholder engagement.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and ensure the accuracy of data within the vendor management system.</p><p>• Troubleshoot and resolve system issues while escalating complex problems appropriately.</p><p>• Analyze system data to identify trends, enhance vendor performance, and improve compliance.</p><p>• Develop and maintain actionable dashboards and reports to monitor key workforce metrics.</p><p>• Provide training and support to users on system functionality and best practices.</p><p>• Facilitate vendor setup and integration with financial systems for global locations.</p><p>• Collaborate with vendors and resource managers to manage updates and provide system support.</p><p>• Conduct audits to ensure data integrity and compliance within the system.</p><p>• Recommend and implement process improvements to streamline workflows and increase efficiency.</p><p>• Validate invoices and assist in resolving discrepancies to ensure accurate payment processing.</p>
