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3 results for It Support Tier 2 in Burnsville, MN
- Minneapolis, MN
- onsite
- Temporary
- 22 - 26 USD / Hourly
- We are looking for an IT Service Desk Analyst to join our team in Golden Valley, Minnesota on a contract basis. This role involves providing in-person Level 1 IT support in a dynamic environment where service excellence is a top priority. As part of the Global Shared Services Organization, you will play a key role in enhancing the employee experience through technical expertise and innovative solutions.<br><br>Responsibilities:<br>• Provide technical troubleshooting and support for laptop hardware, software, and audiovisual equipment in conference rooms.<br>• Research, assess, and resolve incidents and service requests efficiently.<br>• Deliver exceptional customer service while maintaining a customer-first mindset.<br>• Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction.<br>• Manage escalations from external service providers to ensure timely resolution.<br>• Update standard operating procedures and service documentation to reflect current practices.<br>• Monitor and report on key performance metrics to maintain high-quality service standards.<br>• Collaborate cross-functionally to address technical challenges and improve processes.
- 2026-03-31T00:00:00Z
- Anoka, MN
- onsite
- Temporary
- 23.75 - 27.5 USD / Hourly
- <p>I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. </p><p><br></p><p><br></p><ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul><p><br></p>
- 2026-04-15T00:00:00Z
- Minneapolis, MN
- onsite
- Temporary
- 25 - 30 USD / Hourly
- <p>We are looking for a dedicated Technical Support Analyst to join our team in Minneapolis, Minnesota.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to end users by addressing escalated issues and delivering solutions with high efficiency.</p><p>• Collaborate with team members and external partners to troubleshoot and resolve complex technical problems.</p><p>• Document all work performed using tools like Atlassian Jira Service Management to ensure accurate tracking and reporting.</p><p>• Offer support for enterprise software systems, including Microsoft Windows, Mac OS, Office 365, Okta, SharePoint, Jamf, Apple iOS, and Android.</p><p>• Develop and maintain detailed knowledgebase articles and provide training to users and colleagues.</p><p>• Assist with vendor management efforts, ensuring optimal service delivery and adherence to contracts.</p><p>• Organize and lead technical project initiatives as required.</p><p><br></p>
- 2026-04-10T00:00:00Z