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2 results for Patient Account Representative in Burlington, NC

Customer Service Representative

Durham, NC
onsite
Temporary / Contract
19.95 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a team in Durham, North Carolina, in a Long-term Contract role. This position is ideal for someone who is confident managing a steady flow of customer interactions and providing prompt, attentive support by phone and email. The selected candidate will help maintain service quality by handling inquiries accurately, documenting information clearly, and supporting day-to-day order and appointment coordination. Responsibilities: • Manage a high volume of incoming customer calls while delivering courteous and efficient service. • Respond to customer questions, concerns, and service requests with clear communication and appropriate follow-through. • Enter customer details, updates, and transaction information into internal systems with a high degree of accuracy. • Support order processing activities by recording requests and ensuring information is complete for fulfillment. • Coordinate and schedule appointments based on customer needs and business availability. • Handle email correspondence with care, providing timely responses and documenting key interactions when needed. • Make outbound calls as required to confirm details, provide updates, or resolve outstanding issues. • Use Microsoft Word and Excel to review, update, and maintain customer-related records and reports.
2026-05-07T00:00:00Z

Accounts Receivable Specialist

Raleigh, NC
onsite
Permanent / Full Time
65000 - 70000 USD / Yearly
We are looking for an experienced Accounts Receivable Clerk to join a growing pharma company in Raleigh, North Carolina. In this role, you will play a vital part in managing cash applications, customer credits, and billing processes while ensuring accuracy and efficiency in all financial transactions. This position requires someone with a keen eye for detail and strong organizational skills, who can effectively collaborate across departments to meet customer needs. Pharma and SAP experience is preferred. Responsibilities:• Process incoming cash receipts and accurately apply them to the appropriate accounts based on customer remittances.• Investigate discrepancies between billed amounts and payments received, ensuring timely resolution.• Maintain daily cash receipt records and balance them against the general ledger.• Research, analyze, and validate customer debit memos, coordinating with other departments to process credit requests.• Prepare and issue credit memos for various scenarios, such as promotional goods, damaged items, rebates, and chargebacks.• Manage and document customer rebills, ensuring timely and precise billing processes.• Conduct ongoing reconciliations to maintain the integrity of billing and receivable data.• Distribute monthly financial statements and respond to customer inquiries in a timely manner.• Access and utilize customer portals for processing transactions and retrieving necessary documentation.
2026-05-05T00:00:00Z