<p>We are seeking an experienced Customer Service Representative to join our team in Medina, Ohio. This is a contract-to-permanent opportunity within the manufacturing sector. In this role, you will be a key liaison between customers and internal teams, ensuring exceptional service and streamlined order processing. You will help foster clear communication, facilitate order management, and drive customer satisfaction while working within a collaborative, fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact between customers and cross-functional teams (Intake, Quote, Sales).</li><li>Coordinate with the Quote team to request and deliver quotes promptly.</li><li>Address customer inquiries, providing accurate, timely information.</li><li>Collaborate with the Sales team and customers to support project success, including participation in project kickoff calls.</li><li>Manage customer accounts by ensuring all data, documentation, and order information are up to date and accurately entered.</li><li>Efficiently process orders, adhering to established timelines and ensuring complete, accurate data entry.</li><li>Collect payments and deposits when necessary; process tickets in a timely manner.</li><li>Upload orders and related documents to customer portals and maintain records in shared drives.</li><li>Update shipping dates in internal systems; proactively communicate any changes to customers and sales representatives.</li><li>Perform stock checks as requested and provide direct shipping notifications to customers.</li><li>Support post-order activities, processing special requests and handling inquiries for national, hospitality, and private label accounts.</li></ul><p><br></p>
<p>We are seeking an experienced Customer Service Representative for a contract-to-permanent opportunity within the manufacturing sector. This position offers the chance to work in a dynamic environment alongside collaborative colleagues focused on delivering outstanding customer experiences.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately provide price and delivery quotations, enter customer orders, and manage schedule adjustments.</li><li>Monitor assigned customer accounts, including demand forecasting, order expediting, and ongoing account detail maintenance.</li><li>Work in partnership with sales, supply chain, and manufacturing teams to address delivery performance concerns and ensure seamless fulfillment.</li><li>Maintain a high level of product and account knowledge through regular training and hands-on management.</li><li>Communicate commercial terms and product details confidently with customers and sales teams.</li><li>Proactively manage orders, maintaining consistent communication to exceed customer expectations.</li><li>Apply business guidelines to effectively resolve customer situations and inquiries.</li><li>Use intermediate system and Excel skills to analyze account data, identify trends, and contribute to performance improvements.</li><li>Collaborate efficiently within a team-oriented environment to support operational objectives.</li></ul>
We are looking for an experienced Escrow Officer to join our team in Strongsville, Ohio. This Contract to permanent position offers an opportunity to oversee and manage real estate transactions, ensuring smooth and compliant processes from start to finish. If you have a strong background in escrow and title management, we encourage you to apply.<br><br>Responsibilities:<br>• Manage real estate transactions from initiation to completion, ensuring all escrow and title processes are accurate and timely.<br>• Conduct title examinations and resolve any title defects or discrepancies.<br>• Prepare, review, and finalize closing documents in coordination with all relevant parties.<br>• Collaborate with buyers, sellers, lenders, agents, and underwriters to facilitate seamless transactions.<br>• Ensure compliance with state regulations, company policies, and industry standards.<br>• Deliver exceptional client service throughout the transaction lifecycle.<br>• Maintain detailed and organized records for all transactions.<br>• Identify and address potential issues to avoid delays in the closing process.<br>• Provide guidance and expertise on escrow and title-related matters to clients and team members.
<p>We are seeking a Sales Support Specialist for a long-term contract role in Streetsboro, Ohio. This position is a key member of our team, dedicated to supporting the sales department through administrative functions, customer engagement, and data management. You will contribute directly to company growth and operational efficiency while building your skills in a fast-paced environment.</p><p>Responsibilities:</p><ul><li>Accurately input and manage data in company systems and Excel spreadsheets.</li><li>Provide dedicated assistance to the sales team in identifying and pursuing business opportunities, including selling crane parts.</li><li>Handle inbound customer calls and conduct proactive warm calls to existing and potential clients.</li><li>Partner with internal teams and external clients to facilitate smooth communication and enhance service delivery.</li><li>Research model serial numbers to identify and confirm correct part numbers for orders.</li><li>Utilize platforms such as Salesforce, Google Suites, and proprietary systems to track workflows and orders.</li><li>Support efforts to drive sales revenue, maintain the Salesforce pipeline, and maximize Webshop utilization.</li><li>Ensure consistent customer satisfaction through responsive, attentive service and problem resolution.</li><li>Streamline and optimize order entry processes to enhance departmental efficiency.</li></ul>
We are looking for a friendly and organized Receptionist to join our team in Warren, Ohio. In this contract position, you will play a vital role as the first point of contact for clients and visitors, ensuring smooth day-to-day operations. This role offers flexible hours, with opportunities for part-time or ongoing shifts based on business needs.<br><br>Responsibilities:<br>• Greet clients and visitors warmly, providing assistance and direction as needed.<br>• Answer and manage inbound calls using a multi-line phone system, ensuring prompt and attentive communication.<br>• Perform general administrative tasks such as filing, typing, and data entry to maintain office organization.<br>• Manage client documents and handle sensitive information with confidentiality.<br>• Assist in daily office operations and provide support for additional tasks as assigned.<br>• Maintain an organized and welcoming front desk environment.<br>• Collaborate with team members to ensure efficient workflow and client satisfaction.<br>• Monitor and restock office supplies when necessary.<br>• Schedule appointments and manage calendars to optimize office efficiency.
