<p>We are looking for a dedicated Bilingual Customer Service Representative to join our team in Wall, New Jersey. In this role, you will play a key part in helping clients navigate the complexities of benefit plans and open enrollment processes while enhancing employee engagement through strategic communication. This is a long-term contract position with extensive training provided, making it an excellent opportunity for individuals seeking to build their skills in the health insurance industry.</p><p><br></p><p>Responsibilities:</p><p>• Assist clients with open enrollment processes and address their inquiries regarding benefit plans.</p><p>• Provide accurate and efficient data entry for both numeric and alphanumeric information.</p><p>• Utilize Microsoft Outlook, Excel, and Word to manage communications, track data, and prepare reports.</p><p>• Collaborate with team members to ensure streamlined administration of client benefit plans.</p><p>• Deliver exceptional customer service by responding promptly and professionally to client needs.</p><p>• Participate in comprehensive training sessions to gain industry knowledge and enhance your skill set.</p><p>• Support the development of strategic communication initiatives aimed at improving employee engagement.</p><p>• Maintain organized records and ensure data accuracy within internal systems.</p><p>• Troubleshoot basic issues related to benefit administration and escalate complex matters as needed.</p><p>• Continuously adapt to new processes and tools introduced during the training and operational phases.</p>
<p>We are looking for a dedicated Bilingual English/Spanish Customer Service Representative to join our team. This long-term contract position offers an opportunity to contribute to a company focused on simplifying open enrollment processes and enhancing employee benefits administration. If you thrive in a fast-paced environment and enjoy working collaboratively, this role is for you.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer support by addressing inquiries related to benefit plans and enrollment processes.</p><p>• Assist clients in navigating complex benefit administration tasks with clarity and professionalism.</p><p>• Accurately input alphanumeric and numeric data into company systems to ensure seamless operations.</p><p>• Utilize Microsoft Outlook, Excel, and Word to manage communications, track information, and create documentation.</p><p>• Collaborate with team members to develop and deliver strategic communication plans that enhance employee engagement.</p><p>• Conduct business and conversational communication in Spanish when required to support diverse clientele.</p><p>• Participate in comprehensive training sessions to gain industry-specific knowledge and skills.</p><p>• Maintain a high level of accuracy and attention to detail while handling sensitive information.</p><p>• Continuously improve processes and suggest solutions to streamline administrative tasks.</p><p>• Uphold company standards and ensure compliance with all relevant regulations.</p>
Customer Support Coordinator<br>First point of contact to greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Strong professional verbal and written communication skills required to provide the best possible first impression and ensure a positive experience. Assist Customer Service team and other staff members with administrative tasks including data entry and general email distribution as well as other duties as needed.<br>RESPONSIBILITIES: <br>• Professionally and effectively communicate and greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Take messages and provide basic information to callers as needed.<br>• Screen and distribute general email and voicemail inquiries to appropriate person or department.<br>• Assist Customer Service team with data entry related to orders, customer account records and RMA’s.<br>• Assist with distributing RMA Repair estimates to customers, provide status updates and direct customer inquiries to the appropriate person or department as needed.<br>• Maintain office supplies for Customer Service teams.<br>• Monitor incoming faxes and route accordingly.<br>• Other duties or responsibilities as required<br>REQUIREMENTS:<br>• High School/GED, College preferred<br>• Minimum of 2 years of relevant Reception, Coordinator or Administrative experience in a Customer Service oriented environment preferred<br>• Individual contributor with general supervision<br>• Working knowledge of Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)<br>• Knowledge of audio/ video conferencing systems i.e. Teams/Zoom preferred<br>• Knowledge of ACD telephony systems preferred<br>• General understanding of customer service principles and practices, including being attentive, empathetic and responsive.<br>• Ability to communicate technical information.<br>• Exceptional verbal and written communication skills to effectively communicate with customers, clients, vendors and employees.<br>• Ability to multitask and manage high volume phone calls and emails.<br>• Ability to handle conflict resolution or irate customers in a calm and professional manner to provide solutions or escalate accordingly.<br>• Flexibility and adaptability to changing circumstances, new technologies, processes and priorities.<br>• Strong ability to adapt quickly to department schedules and company’s changing needs.<br>• Strong prioritization skills required to quickly analyze a situation and determine best course of action or if escalation is required.<br><br>PHYSICAL REQUIREMENTS (lifting, maneuvering, standing, sitting, as applicable)<br>• Long hours sitting and using office equipment (Extended periods of sitting during the course of a typical workday/Greater than 4 hours? (use quantifiable numbers/no grey area)<br>• Must be able to remain in a stationary (stand or sit) position 75% of the working shift.<br>• Continually operates a computer and other office productivity machinery, such as copy machine, computer printer.<br>• Business Hours – Monday – Friday 8:30 am -5:30 pm
We are looking for a dedicated Customer Service Representative to join our team on a contract basis. This role is based in Carlstadt, New Jersey, and offers an excellent opportunity to contribute to a fast-paced wholesale distribution environment. The ideal candidate will excel in administrative tasks and customer interactions, ensuring smooth operations and high-quality service.<br><br>Responsibilities:<br>• Process and manage customer orders, ensuring accuracy and timely placement.<br>• Coordinate shipments and oversee the creation of shipping documentation.<br>• Generate and finalize invoices for completed orders.<br>• Scan and organize documents for record-keeping and compliance.<br>• Provide general administrative and clerical support to assist various departments.<br>• Respond to inbound customer inquiries promptly and professionally.<br>• Utilize Salesforce.com to track customer interactions and order details.
We are looking for a dedicated Customer Service Representative to join our team in Somerset, New Jersey. In this long-term contract role, you will be responsible for delivering exceptional support to both internal and external customers, ensuring smooth order processing and fulfillment. If you excel in communication, organization, and problem-solving, this position offers a fantastic opportunity to make a meaningful impact.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, or other communication channels.<br>• Process customer orders accurately, ensuring all details are captured and addressed.<br>• Handle account management tasks, including updating customer information and resolving discrepancies.<br>• Act as a liaison between customers and internal teams to ensure timely order fulfillment.<br>• Address and resolve customer issues, providing solutions and maintaining satisfaction.<br>• Maintain detailed records of customer interactions and transactions using Excel and other tools.<br>• Collaborate with team members to improve processes and enhance service delivery.<br>• Utilize Outlook and Word to manage communications and documentation effectively.<br>• Monitor and follow up on order statuses to ensure timely delivery.<br>• Stay updated on company policies and procedures to provide accurate information to customers.
<p>We are looking for a dedicated Customer Service Representative to join our team in Wall, New Jersey. This long-term contract position offers the opportunity to support health insurance clients by streamlining benefit administration and improving employee engagement. Extensive training will be provided, making this an excellent role for individuals eager to develop their skills in the industry.</p><p><br></p><p>Responsibilities:</p><p>• Assist clients during open enrollment periods by answering inquiries and providing accurate information regarding benefits.</p><p>• Perform precise data entry tasks, ensuring both numeric and alphanumeric information is recorded efficiently.</p><p>• Utilize Microsoft Office tools, including Word, Excel, and Outlook, to manage communications and document processing.</p><p>• Collaborate with team members to streamline the administration of benefit plans and enhance client satisfaction.</p><p>• Participate in comprehensive training sessions to gain expertise in industry-specific processes and tools.</p><p>• Handle sensitive client data with confidentiality and professionalism.</p><p>• Support strategic communication efforts to improve employee engagement and understanding of benefit options.</p><p>• Troubleshoot client issues and escalate complex cases to the appropriate department when necessary.</p>
<p>We are looking for a skilled Inside Sales Representative to join our team in Woodland Park, New Jersey. This Contract-to-permanent position is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys connecting with customers to provide exceptional service. As part of the manufacturing industry, you will play a key role in ensuring customer satisfaction and contributing to sales growth.</p><p><br></p><p>Responsibilities:</p><p>• Engage with customers proactively to identify potential sales opportunities and recommend tailored products or services.</p><p>• Handle customer returns efficiently by presenting alternatives such as exchanges or other solutions.</p><p>• Utilize upselling and cross-selling techniques to enhance customer experience and drive revenue.</p><p>• Maintain an in-depth understanding of product features, company policies, and promotional campaigns to provide accurate information.</p><p>• Record all customer interactions and activities using designated organizational tools.</p><p>• Respond to inbound calls promptly, addressing customer inquiries and resolving issues effectively.</p><p>• Collaborate with the sales team to provide quotes and support inside sales efforts.</p><p>• Manage both inbound and outbound calls with professionalism and courtesy.</p>
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Edison, New Jersey. In this role, you will handle customer queries, resolve issues efficiently, and ensure a positive customer experience. This is an onsite position with a business casual dress code and free parking available.<br><br>Responsibilities:<br>• Respond to and resolve 30-80 Zendesk support tickets daily, ensuring timely resolution within 24-48 hours.<br>• Address customer concerns such as tracking issues, missing items, damaged products, or inquiries about product details.<br>• Conduct independent research to provide answers to complex customer questions.<br>• Process product returns and manage replacement orders for damaged items.<br>• Collaborate effectively with warehouse teams to ensure smooth operations; bilingual skills are a plus.<br>• Develop and maintain a strong understanding of product details to provide accurate information to customers.<br>• Handle challenging customer interactions professionally while maintaining the company's reputation.<br>• Offer additional support during peak periods, such as Black Friday, with increased availability.
<p>We are looking for a Customer Service Specialist to join our team, tasked with building strong relationships with clients, addressing their inquiries, and delivering exceptional customer experiences. As the primary point of contact for diverse customer needs, the ideal candidate will thrive in a fast-paced, collaborative environment and demonstrate an empathetic, solutions-oriented approach.</p>
<p>We are looking for a dedicated and personable Patient Engagement Customer Service Representative to join our team. In this Contract-to-permanent position, you will play a key role in supporting patients by addressing their inquiries and ensuring a seamless customer service experience. This is an excellent opportunity to bring your communication skills and problem-solving abilities to the healthcare industry. </p><p><br></p><p>** two weeks of training M-F 9-5 then the shift is 12pm-8pm</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls, addressing patient inquiries and concerns with professionalism and empathy.</p><p>• Make outbound calls to follow up on patient needs and provide timely updates.</p><p>• Accurately process and manage order entries, ensuring all details are documented correctly.</p><p>• Collaborate with team members to resolve customer issues and provide solutions.</p><p>• Maintain a thorough understanding of company policies and procedures to deliver consistent and accurate information.</p><p>• Utilize call center tools and systems to track and manage customer interactions.</p><p>• Uphold a high standard of service quality to enhance the patient experience.</p><p>• Identify opportunities for process improvements to streamline customer service operations.</p><p>• Communicate effectively with patients, healthcare providers, and internal teams to ensure a cohesive approach.</p><p>• Adhere to company guidelines and compliance standards in all interactions.</p>
<p>Join a well-established, independent wealth management firm with a long-standing reputation for delivering personalized investment strategies to high-net-worth individuals, families, and institutions. Our client is seeking a Client Service Associate to support a dynamic Private Wealth Advisory team. This is an excellent opportunity for a motivated, detail-oriented professional looking to grow within the private wealth management space. You’ll be working directly with high-net-worth clients and gain hands-on exposure to multiple areas of the business—from onboarding and account servicing to client communications and marketing support.</p><p><br></p><p>Responsibilities of this position will include:</p><p>· Manage new client onboarding and account setup</p><p>· Handle day-to-day service requests (wires, transfers, maintenance)</p><p>· Support relationship management for select clients</p><p>· Liaise with attorneys, accountants, and custodians</p><p>· Prepare client communications and quarterly reports</p><p>· Assist in marketing efforts: update materials, create presentations, and support email campaigns</p><p>· Participate in developing better client communications and social media initiatives</p><p><br></p><p>For immediate consideration for this position please email Alex.Muzaurieta@roberthalf.</p>
<p>We are looking for a motivated Customer Service Supervisor to lead a dynamic team. This role offers an exciting opportunity to oversee customer service operations while ensuring exceptional service quality and efficiency. You will play a pivotal role in managing workflows, resolving inquiries, and driving process improvements. This position offers a competitive salary between $70,000 and $80,000. The benefits include Healthcare (Health, Vision, Dental), HSA dollar for dollar match, Paid Holidays Off, 2 weeks PTO, Short/Long Term Disability 100% Company Paid, Life Insurance 100% Company Paid, 401K, and Employee Discounts. </p><p><br></p><p>Responsibilities:</p><p>• Oversee daily workflow and ensure customer service operations are running smoothly.</p><p>• Approve expedited shipping for replacements and warranty claims as necessary.</p><p>• Process order cancellations and warranty replacement orders using internal systems.</p><p>• Address and resolve representative inquiries to support issue resolution.</p><p>• Review and release orders placed on hold to maintain efficient processing.</p><p>• Create and process accounting-related documents for wholesale, dropship, and marketplace accounts.</p><p>• Identify and correct errors in orders, including line, header, and address discrepancies.</p><p>• Monitor queues and track inbound call volumes to optimize team responsiveness.</p><p>• Approve partial refunds and ensure proper documentation is maintained.</p>
We are looking for a dedicated Customer Experience Specialist to join our team in Lyndhurst, New Jersey. In this role, you will handle customer interactions to ensure satisfaction and seamless service across various communication channels. This is a long-term contract position that requires a proactive approach to resolving inquiries and managing orders effectively.<br><br>Responsibilities:<br>• Process customer orders with accuracy and efficiency, ensuring timely fulfillment.<br>• Conduct thorough research on purchase requests, providing updates on shipping details as needed.<br>• Assist customers with returns and address quality concerns to maintain high satisfaction levels.<br>• Respond to inbound calls and emails, delivering exceptional service and resolving inquiries promptly.<br>• Collaborate with team members to improve customer experience and streamline processes.<br>• Maintain detailed records of customer interactions and transactions for future reference.<br>• Adapt to flexible scheduling, including evenings and weekends, to meet customer needs.<br>• Work on-site to provide hands-on support and ensure seamless communication with other departments.
We are looking for a Customer Experience Specialist to join our team in Parsippany, New Jersey. In this role, you will play a pivotal part in ensuring exceptional service for our customers by managing order processing, optimizing logistics, and driving efficiency in supply chain operations. This is a Contract-to-Permanent position within the food and beverage industry, offering an exciting opportunity to contribute to a fast-paced and dynamic environment.<br><br>Responsibilities:<br>• Oversee the entire order management process, from purchase order receipt to delivery, ensuring seamless coordination with internal teams and external stakeholders.<br>• Optimize shipping strategies to maximize cost efficiency and improve delivery performance.<br>• Track and analyze shipping efficiency gains and share insights with cross-functional teams.<br>• Process customer orders using SAP and proprietary systems, ensuring accuracy and timeliness.<br>• Collaborate with customers to streamline order processing and enhance overall logistics performance.<br>• Minimize claims and discrepancies by ensuring compliance with shipping and order standards.<br>• Manage returns, credits, and claims processes efficiently to maintain customer satisfaction.<br>• Generate reports and perform data analysis to support customer service and logistics improvements.<br>• Utilize advanced Excel skills, including pivot tables and VLOOKUP, to track shipments and manage order data.<br>• Support continuous improvement initiatives by analyzing processes and proposing cost-to-serve enhancements for key accounts.
We are looking for a detail-oriented Receptionist to join our team on a contract basis in Stamford, Connecticut. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and efficient administrative support. This position requires excellent organizational skills and the ability to manage multiple tasks simultaneously.<br><br>Responsibilities:<br>• Greet visitors and clients in a friendly and welcoming manner, ensuring a positive environment.<br>• Manage and operate a multi-line phone system, directing calls to the appropriate departments.<br>• Perform data entry tasks with accuracy and attention to detail.<br>• Organize and maintain files, ensuring easy access to important documents.<br>• Coordinate schedules and set appointments efficiently.<br>• Handle email correspondence promptly and professionally.<br>• Provide exceptional customer service by addressing inquiries and resolving issues.<br>• Utilize Microsoft Excel, Word, and Outlook for various administrative tasks.<br>• Collaborate with team members to ensure smooth daily operations.<br>• Maintain a clean and organized reception area.
<p>Our client is looking for a dedicated Agency Manager to oversee the daily operations of an in-house insurance agency in the Asbury Park, New Jersey area. This leadership role will involve managing staff, growing the agency's book of business, and serving as a liaison for funeral homes to ensure their insurance needs are met. The ideal candidate will bring a strong background in insurance management and a commitment to upholding the organization’s mission and values.</p><p><br></p><p>Responsibilities:</p><p>• Manage the overall operations and administration of the insurance agency, including developing, documenting, and maintaining business processes, policies, and procedures.</p><p>• Supervise and provide direction to licensed insurance representatives and administrative staff, ensuring their activities align with agency goals.</p><p>• Build relationships with member firms and actively participate in industry events to promote agency services and identify growth opportunities.</p><p>• Expand and maintain existing client accounts while delivering exceptional customer service.</p><p>• Serve as the primary contact between insurance carriers, funeral homes, and agency staff to facilitate smooth operations.</p><p>• Organize and conduct business meetings with potential clients, delivering tailored presentations to address their needs.</p><p>• Safeguard confidential client records and ensure compliance with company policies regarding data protection.</p><p>• Collaborate with accounting staff to manage billing reconciliations and oversee receivables.</p><p>• Mentor and coach team members, providing training and conducting annual performance evaluations.</p><p>• Contribute to budget planning, monitor expenditures, and approve financial decisions as necessary.</p>
<p><strong>We are hiring a Bilingual Receptionist (Spanish/English)</strong></p><p> We’re looking for a friendly and professional <strong>Receptionist</strong> who is fluent in <strong>Spanish and English</strong>. You’ll be the first point of contact for our clients—answering phones, greeting visitors, and providing excellent customer service.</p><p><br></p>
<p>Our client, a leading provider of essential commercial facility services across the US is seeking a Commercial Sales Representative to join their growing outside sales team. </p><p><br></p><p>We’re seeking a driven and energetic Outside Sales Representative to join their team and grow their commercial client base. In this role, you’ll be responsible for identifying new business opportunities, building relationships with property managers and business owners, and presenting tailored service solutions that meet their operational needs. You’ll work independently in the field, manage a sales territory, and collaborate with internal teams to ensure client satisfaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prospect and generate leads through cold calling, networking, and referrals</li><li>Conduct on-site visits and client meetings to assess needs and present service offerings</li><li>Prepare proposals, negotiate contracts, and close sales</li><li>Maintain strong relationships with existing clients to ensure retention and upsell opportunities</li><li>Meet and exceed monthly sales targets and performance metrics</li></ul><p><br></p>
We are looking for a detail-oriented and organized Receptionist to join our team in Garden City, New York. In this long-term contract role, you will be the first point of contact for visitors and callers, ensuring a welcoming and efficient experience. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Greet and assist visitors in a courteous and friendly manner.<br>• Answer and manage a multi-line phone system, transferring calls to the appropriate departments.<br>• Schedule appointments and maintain an organized calendar.<br>• Handle email correspondence promptly and professionally.<br>• Perform data entry tasks with accuracy and attention to detail.<br>• Organize and maintain files and records, ensuring easy accessibility.<br>• Collaborate with team members to ensure smooth office operations.<br>• Utilize Microsoft Word, Excel, and Outlook for various administrative tasks.<br>• Provide exceptional customer service to both internal and external stakeholders.
We are looking for a dynamic and experienced individual to be a Sales Supervisor. This role offers a competitive salary range of $70,000 to $85,000, with the potential for a higher salary for the right candidate. The position also includes a profit-sharing bonus. As an Outside & Inside Sales Supervisor, you will oversee all activities of the Inside Sales Representatives (ISR) and Outside Sales Representatives (OSR), providing coaching, mentoring, and motivation to help them achieve company goals. You will also track and analyze sales statistics, develop quotes, pricing structures, and competitive bids. This is a permanent, in-office position, requiring a 9-5 schedule, five days a week. Key responsibilities include overseeing the activities of ISRs and OSRs, developing promotional and marketing campaign ideas, tracking and analyzing sales statistics, managing daily, weekly, and monthly requirements, and gathering information to help develop job quotes and pricing structures. The ideal candidate will have three to five years of supervisory experience, sales experience (preferably in the construction market), and knowledge of the construction industry. Basic computer skills, including Microsoft Outlook, Calendar, and Excel, as well as basic knowledge of CRM software, are required. The candidate must demonstrate the ability to motivate and lead a team, provide exceptional customer service, and possess strong listening, time management, and organizational skills. A detail oriented and presentable demeanor, along with being self-directed, flexible, dedicated, efficient, outgoing, and dependable, is essential.
We are looking for a dedicated Fundraising Officer to join our team in New York, New York. In this long-term contract position, you will play a pivotal role in driving initiatives to secure financial support, ensuring compliance with fundraising regulations, and maintaining strong relationships with contributors. Ideal candidates will bring expertise in financial services, CRM tools, and customer engagement to support our goals in the healthcare industry.<br><br>Responsibilities:<br>• Develop and implement effective fundraising strategies to meet organizational financial goals.<br>• Manage donor relationships and provide exceptional customer service to ensure ongoing support.<br>• Utilize CRM systems to track and analyze donor data, contributions, and campaign effectiveness.<br>• Prepare detailed financial reports using tools such as Crystal Reports to monitor fundraising performance.<br>• Ensure all fundraising activities comply with legal and regulatory standards.<br>• Collaborate with internal teams to create compelling banner ads and promotional materials.<br>• Provide guidance and counseling to contributors, addressing their needs and concerns.<br>• Oversee disbursement processes to ensure funds are allocated efficiently and transparently.<br>• Monitor automated underwriting systems to streamline financial workflows.<br>• Analyze campaign outcomes to identify areas for improvement and future opportunities.
<p>A busy company in the West Caldwell is looking for a Business Development Representative to join their growing company. This Business Development Representative will be instrumental in driving sales performance by analyzing data, identifying trends, and providing actionable insights to enhance business strategies. The ideal Business Development Representative will have prior success in sales, specifically in outreach, relationship development, and ability to close. This Business Development Representative position offers an exciting opportunity for professionals eager to impact a dynamic and fast-paced environment. This Business Development Representative role too is fully remote but would prefer applicants be somewhat local to the tristate area. </p><p><br></p><p>Business Development Representative Responsibilities:</p><p>• Collect and analyze sales data to identify patterns and opportunities for growth.</p><p>• Develop and maintain reports that track key performance metrics across sales operations.</p><p>• Collaborate with marketing and sales teams to align strategies and optimize campaign effectiveness.</p><p>• Conduct market research to understand industry trends and customer behaviors.</p><p>• Provide recommendations to improve sales processes and drive efficiency.</p><p>• Support the development and execution of targeted business strategies based on data-driven insights.</p><p>• Maintain accurate and up-to-date records of sales activities and outcomes.</p><p>• Assist in forecasting and budgeting processes to ensure alignment with business goals.</p><p>• Present findings and recommendations to leadership in a clear and actionable manner.</p><p><br></p><p>This Business Development Representative role is paying between $70,000 and $90,000 base plus commissions annually depending on experience. If interested in this Business Development Representative role, apply today. </p>
We are looking for an organized and detail-oriented Receptionist to join our team on a long-term contract basis in Morristown, New Jersey. In this role, you will be the first point of contact for clients and visitors, ensuring a welcoming and efficient experience. If you excel in multitasking and communication, this opportunity is perfect for you.<br><br>Responsibilities:<br>• Answer and manage calls on a multi-line phone system, including transferring calls and taking messages.<br>• Communicate effectively with staff and attorneys, ensuring accurate message delivery.<br>• Welcome and assist clients arriving for scheduled appointments, maintaining a warm and attentive demeanor.<br>• Ensure the reception area is clean, organized, and presentable at all times.<br>• Schedule and manage appointments with attention to accuracy and timeliness.<br>• Perform data entry tasks, ensuring information is correctly recorded and updated.<br>• Handle email correspondence promptly and professionally.<br>• Organize and maintain physical and electronic files for seamless accessibility.
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
<p>We are looking for a skilled and experienced Chief Financial Officer (CFO) to oversee and direct the financial operations of our Non-Profit organization in Queens, New York. This role requires a highly motivated individual who can manage all aspects of financial planning, compliance, and reporting to ensure the organization's fiscal health and accountability. The ideal candidate will play a pivotal role in guiding financial strategies while maintaining strict adherence to regulatory requirements and organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement comprehensive financial plans, policies, and practices to support the organization's mission and goals.</p><p>• Supervise treasury, accounting, budgeting, tax, and audit functions, while fostering strong relationships with banks, auditors, and financial advisors.</p><p>• Maintain and enforce financial controls and standards to ensure compliance with regulatory and institutional requirements.</p><p>• Oversee the preparation and submission of accurate and timely financial reports, including quarterly financial statements, annual A-133 reports, and tax filings such as Form 990.</p><p>• Ensure government grant reporting and compliance, including adherence to required standards and submission deadlines.</p><p>• Monitor and ensure compliance with pension-related filings, including the annual preparation and submission of Form 5500.</p><p>• Provide strategic financial advice and transactional support to executive leadership and senior staff.</p><p>• Review and approve transaction documents, ensuring accurate accounting of all related activities.</p><p>• Lead the search, recommendation, and implementation of accounting software and systems to optimize financial operations.</p><p>• Manage and oversee the organization's compliance with lobbying activities, government reporting systems, and other required filings.</p><p><br></p><p>Please send resumes directly to saravana.velayutham@roberthalf(.)com. If you're working with one of my colleagues in the tri-state area, please reach out to them and refer to job reference number 02940-0013283049</p><p><br></p>