<p>We are looking for a dedicated Customer Service Representative to join our client's team in Springfield, Massachusetts. In this Contract to permanent position, you will play a key part in ensuring seamless communication with clients and brokers while managing essential administrative tasks. This position offers an opportunity to contribute to the organization’s success by delivering exceptional service and maintaining accurate records.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls from clients and brokers to address inquiries and provide assistance.</p><p>• Sort, date stamp, and distribute incoming mail to ensure timely processing.</p><p>• Process checks and check requests accurately and efficiently.</p><p>• Enter client information into the system and issue policies, ensuring prompt delivery to clients and brokers.</p><p>• Generate and send finance agreements, insurance certificates, and other relevant documents.</p><p>• Create and organize new client files while maintaining and updating existing records.</p><p>• Prepare and issue prospect and renewal letters in accordance with client needs.</p><p>• Update and manage the database, ensuring information is accurate and up-to-date.</p><p>• Complete underwriting evaluation forms and assist with report preparation.</p><p>• Perform general administrative tasks such as photocopying, typing, and supporting special projects as needed.</p>
<p>We are looking for a dedicated Customer Service Representative to join our client's team on a contract basis in Bristol, Connecticut. In this role, you will collaborate closely with regional sales managers and various departments to ensure customer satisfaction throughout the project lifecycle. Your ability to maintain attention to detail and build rapport will be essential in delivering exceptional service and exceeding expectations.</p><p><br></p><p>Responsibilities:</p><p>• Review contracts, quotes, purchase orders, and project documents to understand customer requirements and ensure accuracy.</p><p>• Maintain clear and detail-oriented communication with customers, fostering positive relationships.</p><p>• Coordinate with the technical team to address and fulfill specific technical needs.</p><p>• Schedule and facilitate project meetings to kick off complex assignments.</p><p>• Update and create quotes as needed to support the regional sales team.</p><p>• Collaborate with marketing, finance, and other departments to align efforts and meet project goals.</p><p>• Accurately enter order details into Salesforce and internal systems while maintaining comprehensive project documentation.</p><p>• Monitor backlogs and ensure customer ship dates remain accurate and up-to-date.</p><p>• Record and address customer complaints or claims, working with management to improve overall service quality.</p><p>• Identify packaging and shipping requirements, including special handling conditions.</p>
<p>Our team is seeking a proactive Customer Service Representative who excels at building relationships and supporting customers through every interaction. This role requires hands-on experience with CRM platforms to manage inquiries, resolve issues efficiently, and deliver exceptional service across channels. The ideal candidate is a skilled communicator, tech-savvy, and thrives in a dynamic, fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat</li><li>Utilize CRM systems to track customer interactions, update records, and follow up on open cases</li><li>Troubleshoot and resolve customer issues with accuracy and empathy</li><li>Collaborate with internal teams to ensure customer needs are met and solutions are delivered</li><li>Document feedback and recurring issues to support process improvement</li><li>Maintain up-to-date knowledge of products, services, and company policies</li></ul><p><br></p>
<p>Our client in Bloomfield is seeking a customer-focused Call Center/Customer Service Specialist to join their team on a contract basis. This role is ideal for professionals who excel in fast-paced environments and are passionate about delivering outstanding support.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to incoming calls and emails, assisting customers with inquiries, order information, and service requests</li><li>Accurately enter and update customer data in company systems</li><li>Resolve issues efficiently and professionally, ensuring high levels of satisfaction</li><li>Work collaboratively with team members and cross-functional departments</li><li>Perform administrative tasks related to customer support as needed</li></ul><p><br></p>
<p><strong><u>Account Services Specialist</u></strong> (Customer Service / Account Management)</p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com.</u></p><p><br></p><p>*Fully onsite role - 5 days per week in office, 8a-4p schedule*</p><p><br></p><p>The Account Services Specialist will help support the customers of the organization on any pertinent requests and enhance their overall experience. primarily focuses on the development and execution of sales plans, business development, member retention, and relationship building. The Account Services Manager will assist with obtaining feedback, helping prepare for trade shows, and ensuring the accuracy of our CRM.</p><p><br></p><p><strong>RESPONSIBILITIES:</strong></p><p>· Serve as the primary point of contact for inquiries via phone, email, and chat</p><p>· Resolve issues efficiently and professionally, ensuring high satisfaction</p><p>· Softly upsell other opportunities for engagement</p><p>· Maintain accurate records of interactions and transactions in CRM systems</p><p>· Collaborate with internal departments to address customer needs and follow up on outstanding issues.</p><p>· Receive and process incoming quote requests from customer</p><p>· Coordinate quote status information to the external sales team</p><p>· Log, track and follow up on outstanding quotes in accordance with the defined turnaround time</p><p>· Identify process improvements and contribute to the development of best practices</p><p>· Providing exceptional, timely customer service daily</p><p>· Supporting new customer onboarding and training</p><p>· Preparing data driven reports that support securing new members</p><p><br></p><p>Along with a great culture, growth potential, and leadership team to learn from, this position a competitive salary, annual company bonus potential, and great benefits.</p><p><br></p><p>For more information, please email your resume to <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p>
<p>We are looking for a motivated Dispatching/Billing Specialist to join our client's team! In this role, you will oversee logistics operations, coordinate dispatching activities, and support sales functions in a dynamic environment. This position is Contract-to-permanent, offering an excellent opportunity for candidates seeking career growth in a growing organization.</p><p><br></p><p>The role does require you to work 7 am - 7 pm Thurs-Saturday.</p><p><br></p><p>Responsibilities:</p><p>• Organize and oversee vehicle activities, including scheduling and monitoring operations.</p><p>• Coordinate with vendors and third-party providers to ensure timely delivery of goods.</p><p>• Maintain accurate records of arrivals, departures, and deliveries.</p><p>• Prepare detailed reports regarding operational performance, maintenance needs, and safety compliance.</p><p>• Assist with administrative tasks such as billing and timecard management.</p>
<p>We are looking for a motivated and detail-oriented individual to join our client in the Farmington, Connecticut area. In this part time role, you will play a critical part in assisting representatives with operational tasks and client-focused initiatives to ensure their success in meeting business objectives. This position requires strong organizational skills, excellent communication abilities, and a commitment to providing high-quality support.</p><p><br></p><p>Responsibilities:</p><p>• Assist representatives with maintaining compliant client files and ensuring all correspondence is appropriately managed.</p><p>• Coordinate the preparation of sales materials, meeting kits, and pre-sale packages to support client interactions.</p><p>• Support account setup, funds disbursement, and account transfers while ensuring accuracy and compliance.</p><p>• Collaborate with teams.</p><p>• Manage communications and ensure timely.</p><p>• Participate in team meetings to share insights and improve office-wide processes.</p>
<p>We are looking for a proactive Front Desk Coordinator to join our team in Darien, Connecticut. This is a Contract to permanent position where you will play a vital role in ensuring smooth daily operations while delivering exceptional customer experiences. The ideal candidate will be organized, detail-oriented, and skilled in handling various administrative tasks. Must be available for nights and weekends</p><p><br></p><p>Responsibilities:</p><p>• Process payments efficiently using the designated payment application.</p><p>• Prepare and print food and beverage menus for distribution.</p><p>• Create, print, and display flyers to promote events and services.</p><p>• Schedule appointments for the golf simulator and manage bookings.</p><p>• Provide outstanding customer service to enhance the experience for members and visitors.</p><p>• Answer phone calls professionally and assist with inquiries.</p><p>• Maintain a welcoming and organized front desk area.</p><p>• Help coordinate daily tasks to ensure seamless operations.</p><p>• Collaborate with team members to address customer needs effectively.</p>
<p>Our client in Hartford is seeking a polished and reliable Receptionist to join their team for a short-term coverage of 2-3 weeks. . As the first point of contact for guests and callers, you will play a key role in shaping the company’s professional image while providing exceptional administrative support. </p><p><br></p><p>Key Responsibilities:</p><ul><li>Greet visitors and answer incoming calls with a positive, customer-focused attitude</li><li>Manage scheduling, incoming mail, and appointment bookings</li><li>Maintain organized records and ensure the reception area is welcoming</li><li>Support team members with light clerical tasks and special projects</li><li>Handle sensitive information with discretion and professionalism</li></ul><p>Qualifications:</p><ul><li>Previous reception, office support, or customer service experience preferred</li><li>Excellent verbal and written communication skills</li><li>Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using office technology</li><li>Reliable, proactive, and able to multitask in a fast-paced environment</li><li>Friendly demeanor and strong organizational abilitie</li></ul><p><br></p>
<p>Our client in Springfield, MA is seeking an experienced Collections Specialist for a contract role. In this position, you will be responsible for managing overdue accounts, resolving outstanding balances, and providing excellent communication with internal and external stakeholders.</p><p><strong>Responsibilities:</strong></p><ul><li>Contact clients via phone and email regarding past-due accounts</li><li>Research and resolve billing discrepancies or disputes</li><li>Record collection activities and maintain accurate documentation</li><li>Collaborate with internal teams to resolve account issues</li><li>Adhere to company collections policies and relevant regulations</li><li>Provide timely updates and status reports on accounts</li></ul><p><br></p>
We are looking for a skilled Front Desk Coordinator to join our team in New Haven, Connecticut. In this contract role, you will play a key part in managing front desk operations and ensuring smooth communication within the organization. Your attention to detail and excellent organizational skills will contribute to the efficient handling of administrative tasks and client interactions.<br><br>Responsibilities:<br>• Handle incoming and outgoing mail, including using an on-site postage machine to prepare items for delivery.<br>• Manage mail pickups and ensure timely distribution within the office.<br>• Operate and manage a multi-line phone system, directing calls appropriately and addressing inquiries.<br>• Greet visitors and clients professionally, ensuring a welcoming and organized front desk environment.<br>• Maintain accurate records of daily mail activities and phone interactions.<br>• Provide administrative support to the team, including scheduling and coordination tasks.<br>• Monitor office supplies and coordinate with vendors for replenishment.<br>• Assist in maintaining a clean and organized reception area.<br>• Respond to inbound calls promptly and provide information or resolution as needed.<br>• Collaborate with other departments to ensure seamless communication and workflow.
