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28 results for Systems Engineer in Bridgewater, NJ
- River Edge, NJ
- onsite
- Permanent / Full Time
- 75000 - 90000 USD / Yearly
- <p>We are looking for a NICE CXone Engineer to support and enhance contact center technology operations for a legal organization in River Edge, New Jersey. This role focuses on building efficient call flows, improving platform performance, and strengthening communication systems that support intake and pre-litigation teams. The ideal candidate brings hands-on experience with CXone, RingCentral, automation, and analytics, along with the ability to translate technical solutions into measurable business results.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p>• Create and refine contact center routing frameworks, including queue structures, skill-based distribution, and call path logic to improve service efficiency.</p><p>• Build, test, and support CXone Studio scripts and automated workflows that streamline daily operations and reduce manual effort.</p><p>• Manage RingCentral configuration and maintain reliable integrations between telephony tools and connected business systems.</p><p>• Analyze platform data and reporting trends to identify opportunities for stronger performance across intake, pre-litigation, and related functions.</p><p>• Develop and optimize outbound dialing strategies and campaign settings to improve reach, responsiveness, and conversion outcomes.</p><p>• Introduce AI-driven features and process automation that increase team productivity and accelerate response times.</p><p>• Partner with operational leaders and frontline users to deliver training, promote adoption, and ensure effective use of contact center tools.</p><p>• Continuously assess system performance and implement enhancements that improve scalability, reliability, and user experience.</p>
- 2026-07-10T00:00:00Z
- New York, NY
- remote
- Temporary / Contract
- 65 - 75 USD / Hourly
- <p>We are looking for a Lead ServiceNow Engineer to support enterprise CRM initiatives for a healthcare-focused organization in New York, New York. This Long-term Contract position is ideal for a detail-oriented individual who can combine technical development with business analysis to deliver scalable, well-documented CRM solutions. The role will focus on configuring and enhancing platform capabilities, building integrations, and translating stakeholder needs into effective system outcomes.</p><p><br></p><p>Responsibilities:</p><p>• Design, configure, and enhance CRM solutions to support operational and business objectives across the organization.</p><p>• Develop client-side scripting and custom components to improve user experience, automation, and system functionality.</p><p>• Gather stakeholder input and convert business needs into clear business requirement documents and technical specifications.</p><p>• Build and maintain APIs and related integrations to enable reliable data exchange between CRM and connected systems.</p><p>• Manage configuration changes across environments while maintaining system stability, version control, and deployment accuracy.</p><p>• Partner with cross-functional teams to troubleshoot issues, evaluate enhancement requests, and recommend practical solutions.</p><p>• Support Salesforce development activities, including customization, workflow improvements, and feature optimization.</p><p>• Document system design decisions, development updates, and configuration standards to promote maintainability and compliance.</p>
- 2026-07-27T00:00:00Z
- Shrewsbury, NJ
- remote
- Temporary / Contract
- 80 - 125 USD / Hourly
- <p><strong>Manager, Cybersecurity Operations</strong></p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Manager of Cybersecurity Operations</strong> to lead and optimize enterprise security monitoring, incident response, and threat management capabilities. This individual will serve as the primary liaison between internal technology teams and an outsourced Security Operations Center (SOC) partner, ensuring the delivery of effective, scalable, and business-aligned cybersecurity services.</p><p>The ideal candidate will combine strong technical security expertise with leadership, vendor management, incident response coordination, and continuous improvement of security operations programs.</p><p><br></p><p><strong>This is a remote, contract-to-hire position for an industry-leader in New Jersey. </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage the relationship with a third-party Security Operations Center (SOC) and security services providers.</li><li>Oversee daily cybersecurity operations, monitoring service delivery, alert handling, investigations, and operational performance.</li><li>Establish, track, and continuously improve security service metrics, KPIs, and SLA performance.</li><li>Lead recurring operational and strategic reviews with security partners and internal stakeholders.</li><li>Coordinate incident response activities across internal teams and external providers during cybersecurity events.</li><li>Develop and enhance incident response procedures, playbooks, and operational workflows.</li><li>Collaborate with security partners to improve threat detection, monitoring effectiveness, and response capabilities.</li><li>Drive threat hunting initiatives leveraging industry frameworks, threat intelligence, and emerging attack trends.</li><li>Support cybersecurity readiness through tabletop exercises, simulations, and operational testing.</li><li>Manage integrations between security technologies, monitoring platforms, automation tools, and service management systems.</li><li>Evaluate and optimize security operations technologies, including SIEM, SOAR, endpoint security, and vulnerability management solutions.</li><li>Partner with risk, compliance, and technology teams to ensure alignment with industry security standards and regulatory requirements.</li><li>Support third-party risk assessments and vendor security reviews.</li><li>Develop executive-level reporting and dashboards related to security operations performance, incident trends, and organizational risk.</li><li>Translate technical cybersecurity findings into actionable business recommendations for senior leadership.</li><li>Lead, mentor, and develop cybersecurity personnel while fostering a culture of continuous learning and improvement.</li><li>Contribute to special projects and strategic cybersecurity initiatives as needed.</li></ul>
- 2026-07-20T00:00:00Z