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2 results for Help Desk Support Manager in Bridgewater, NJ
- New York, NY
- onsite
- Permanent / Full Time
- 70000 - 90000 USD / Yearly
- <p>We are looking for an Application Support Engineer to support, enhance, and maintain business-critical applications in the New York City location. This role blends technical troubleshooting with hands-on development support, requiring someone who can investigate issues, improve application reliability, and partner effectively with users, project teams, and external vendors. The ideal candidate brings strong experience across application support, testing, documentation, and deployment coordination within a structured software delivery environment.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose application issues, perform root cause analysis, and deliver timely resolutions to minimize disruption to business operations.</p><p>• Support the ongoing maintenance and enhancement of enterprise applications using relevant development tools, frameworks, and scripting technologies.</p><p>• Partner with business stakeholders, technical teams, and third-party vendors to clarify issues, define solutions, and ensure smooth support activities.</p><p>• Execute and coordinate application testing efforts to validate fixes, confirm performance, and reduce the risk of recurring defects.</p><p>• Prepare and maintain clear technical documentation covering system behavior, support procedures, known issues, and configuration details.</p><p>• Assist with release planning, change control, and deployment activities to ensure updates are implemented accurately and with minimal operational impact.</p><p>• Work within established software development life cycle practices to support application changes from analysis through production readiness.</p><p>• Monitor application performance and stability, identifying opportunities for improvement in reliability, security, and supportability.</p>
- 2026-08-06T00:00:00Z
- Trumbauersville, PA
- onsite
- Permanent / Full Time
- 75000 - 80000 USD / Yearly
- We are looking for an Application Support Engineer to strengthen and improve enterprise applications in Trumbauersville, Pennsylvania. This position supports critical business systems with an emphasis on Epicor, while working across departments to keep processes efficient, reliable, and aligned with operational goals. The ideal candidate brings a strong understanding of end-to-end business workflows, analytical problem-solving skills, and the ability to turn system and data insights into practical improvements.<br><br>Responsibilities:<br>• Provide day-to-day support for enterprise applications, with primary ownership of Epicor-related issues, enhancements, and user needs.<br>• Partner with teams across sales, customer service, production, purchasing, supply chain, quality, and finance to understand process challenges and improve system performance.<br>• Analyze business workflows spanning quote-to-cash and procure-to-pay to identify opportunities for better efficiency, accuracy, and system utilization.<br>• Develop reports, metrics, and key performance indicators by extracting and interpreting data to support informed decision-making.<br>• Investigate application problems, troubleshoot root causes, and coordinate solutions that minimize disruption to business operations.<br>• Translate business requirements into functional system updates, process improvements, and practical technical recommendations.<br>• Collaborate with IT and business stakeholders to align application capabilities with operational and financial objectives.<br>• Support ongoing optimization efforts within the ERP environment, including testing, documentation, and user guidance for system changes.
- 2026-07-29T00:00:00Z