23 results for Customer Service Representative in Bridgewater, NJ

Customer Service Representative

Caldwell, NJ
onsite
Permanent
75000 - 85000 USD / Yearly
A busy company in the West Caldwell area is seeking a Commercial Lines Customer Service Representative to join their growing company. This Commercial Lines Customer Service Representative will manage client relationships, ensure accurate policy documentation, and provide exceptional support to our commercial insurance clients. The ideal Commercial Lines Customer Service Representative must have 5+ years of commercial lines experience and has experience with insurance specific systems. Responsibilities of this Commercial Lines Customer Service Representative will include but not be limited to the below. Commercial Lines Customer Service Representative Responsibilities:• Process various policy-related tasks, including endorsements, certificates of insurance, binders, renewals, and policy changes.• Review client policies and documents to ensure accuracy and completeness.• Respond to client inquiries about coverage, billing, and policy details in a timely manner.• Collaborate with producers and account managers to assist with account servicing and renewal preparations.• Maintain up-to-date and accurate client records within agency management systems.• Coordinate with insurance carriers to address and resolve service-related issues.• Support marketing efforts for policy renewals by gathering necessary underwriting information.• Ensure compliance with agency standards and regulatory guidelines in all service activities.• Deliver attentive and courteous service to clients and partners, fostering positive relationships. This Commercial Lines Customer Service Representative role is paying between $75,000 and $85,000 annually depending on experience. If interested in this Commercial Lines Customer Service Representative position, apply today!
2026-02-12T00:00:00Z

Customer Service Representative

Conshohocken, PA
onsite
Contract / Temporary to Hire
22 - 22 USD / Hourly
We are looking for an experienced Customer Service Representative to join a team in Conshohocken, Pennsylvania. This is an onsite contract-to-permanent position, offering an excellent opportunity to grow within a dynamic and fast-paced environment. You will play a key role in ensuring customer satisfaction by addressing inquiries, resolving issues, and supporting client needs effectively. Responsibilities:• Handle customer account requests, including updating payment methods, adjusting due dates, and resolving account-related concerns.• Collaborate with merchants and internal departments to resolve installation or product-related challenges.• Escalate complex or sensitive issues, such as legal or regulatory concerns, to the appropriate team for resolution.• Provide accurate information and assistance to clients through inbound and outbound calls.• Maintain thorough and organized documentation of all customer interactions and resolutions.• Utilize Google Suite and proprietary software systems to manage customer information efficiently.• Participate in ongoing training and development to stay updated with company policies and procedures.• Actively contribute to team goals by ensuring timely and detail-oriented support for all customer inquiries.• Offer voluntary weekend support for overtime as needed.• Work closely with team members to ensure seamless communication and service delivery.
2026-03-19T00:00:00Z

Customer Service Representative

New York, NY
onsite
Contract / Temporary to Hire
20.9 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in New York, New York. In this role, you will be responsible for providing exceptional service to clients and handling administrative tasks efficiently. This is a Contract to permanent position, offering a chance to grow within the Real Estate industry while working onsite for at least three days a week. Responsibilities: • Respond to inbound client calls with professionalism and resolve inquiries promptly. • Manage customer interactions through email correspondence, ensuring accurate and timely communication. • Perform data entry tasks to update and maintain records efficiently. • Schedule appointments and coordinate meetings as needed. • Utilize Microsoft Excel and Word to create reports and track relevant information. • Handle inbound and outbound calls to address customer needs effectively. • Process orders and ensure accuracy in entry and follow-ups. • Work collaboratively with the team to ensure seamless service delivery. • Leverage Yardi software to manage property-related tasks and operations. • Maintain a high level of organization and attention to detail in all tasks.
2026-03-19T00:00:00Z

Customer Service Representative

Allentown, PA
onsite
Temporary
18 - 20 USD / Hourly
Are you passionate about delivering exceptional service and making a positive impact? Robert Half is seeking a dedicated Customer Service Representative to support a local and growing team. In this role, you’ll be the first point of contact for customers—resolving inquiries, addressing concerns, and ensuring a seamless experience. Key Responsibilities:<ul><li>Interact with customers via phone, email, and chat to provide timely solutions and support</li><li>Maintain accurate records of customer interactions and transactions</li><li>Collaborate cross-functionally with team members to resolve complex issues</li><li>Recommend process improvements to enhance the customer experience</li><li>Uphold company values with professionalism and empathy in every interaction</li></ul>
2026-03-06T00:00:00Z

Customer Service Representative

Flanders, NJ
onsite
Permanent
65000 - 75000 USD / Yearly
A busy company in the Flanders area is seeking a Customer Service Representative to join their growing organization. This Customer Service Representative will get the chance to join a growing team that offers work schedule flexibility and career advancement. The ideal Customer Service Representative will have prior experience in the manufacturing industry, have business to business customer service experience, and be local to Flanders. Responsibilities of this Customer Service Representative will include but not be limited to the below: Customer Service Representative Responsibilities:• Process customer orders, quotes, and account requests with precision and efficiency.• Collaborate with sales, operations, and logistics teams to guarantee timely delivery and fulfillment.• Address and resolve customer concerns professionally, escalating complex issues when necessary.• Maintain up-to-date customer records, documentation, and communication logs to ensure accuracy.• Track order status, monitor backorders, and oversee delivery timelines to meet customer expectations.• Provide clients with detailed product, pricing, and service information.• Assist in account management initiatives and contribute to customer retention strategies.• Identify opportunities to enhance processes and improve the overall client experience. This Customer Service Representative position is paying between $65,000 and $75,000 annually depending on experience. If interested in this Customer Service Representative role, apply today!
2026-02-16T00:00:00Z

Customer Service Representative

Rockaway, NJ
onsite
Temporary
18.2115 - 21.087 USD / Hourly
We are looking for a skilled Bilingual Customer Service Representative to join our team in Randolph, New Jersey. In this role, you will provide exceptional technical support for a range of products, ensuring customer satisfaction through attentive and efficient service. This is a long-term contract position offering the opportunity to work closely with customers, internal teams, and technical resources. Responsibilities:• Provide technical assistance and troubleshooting support to customers for various products, offering clear and effective solutions.• Accurately document customer interactions, resolutions, and troubleshooting steps in internal systems.• Escalate unresolved or complex issues to appropriate supervisors or specialized departments for further investigation.• Stay informed about product details, software updates, and support procedures to deliver accurate assistance.• Assist customers with product setup, operational guidance, warranty inquiries, and functionality questions.• Collaborate with internal departments, including Customer Service and E-Commerce, to resolve customer concerns promptly.• Review technical manuals and support documentation to ensure precise guidance is provided.• Participate in internal testing of product features, firmware, or software updates as needed.• Strive to maintain high levels of customer satisfaction through courteous and solution-driven service.
2026-03-19T00:00:00Z

Customer Service Representative

Cedar Knolls, NJ
onsite
Contract / Temporary to Hire
19.7885 - 22.913 USD / Hourly
Maintain accurate billing records for an assigned customer group, ensuring timely updates and data integrity.Communicate professionally with customers regarding billing and other business-related inquiries, providing high-quality customer service.Apply strong organizational skills to manage record retention, filing, and other administrative duties.Set up and modify customer accounts in the finance and billing systems as required.Independently identify and resolve billing anomalies, service-related issues, and customer concerns.Process a high volume of transactions, maintaining meticulous attention to accuracy.Issue customer notifications, including on-site distribution of door tag notifications at customer properties.Administer business software systems critical for finance operations—such as Customer Information Systems, meter software, and other finance-related applications.Support bill production and distribution; assist with oversight of third-party payment processing vendors.Assist with meter and transmitter inventory management, calibration scheduling, meter reads, equipment maintenance, and related administrative tasks.Demonstrate proficiency in computer, math, and communication skills (both written and oral); remain current on new technologies and best practices.Engage with vendors to obtain product or service information (pricing, availability, delivery schedules).Perform accurate recordkeeping and reporting as needed.Carry out duties in outdoor environments as scheduled; respond to standby and emergency callouts within a 45-minute timeframe—including nights, weekends, and holidays.Execute other related assignments as directed. Qualifications:Proficiency with finance and billing systems, meter administration software, and business applications (e.g., Microsoft D365, Oracle NetSuite, SAP, QuickBooks).Strong problem-solving abilities, critical thinking, and adaptability.Excellent organizational, mathematical, and communication skills.Ability to handle high transaction volumes while ensuring data accuracy.Capacity to work independently and manage multiple priorities.Willingness and ability to work outdoors, respond to emergency situations, and adjust to non-standard work hours.
2026-03-18T00:00:00Z

Customer Service Representative

Rutherford, NJ
remote
Temporary
19.95 - 23.1 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis near Saddle Brook, New Jersey. In this role, you will handle a variety of tasks aimed at ensuring smooth communication with clients and providing accurate administrative support. This position offers an excellent opportunity to contribute to customer satisfaction and operational efficiency. Responsibilities:• Perform administrative tasks to support daily operations and ensure organized workflows.• Conduct callback verifications to confirm critical customer and account details.• Verify and update bank account information with accuracy and attention to detail.• Respond to inbound calls promptly and professionally, addressing customer inquiries and concerns.• Enter and process customer orders efficiently using appropriate systems.• Utilize Microsoft Office tools to manage documentation and maintain records.• Collaborate with team members to resolve customer issues and enhance service quality.• Adapt to additional responsibilities as needed to support department goals.
2026-03-17T00:00:00Z

Customer Service Representative

Lyndhurst, NJ
onsite
Temporary
17.1 - 19.8 USD / Hourly
We are looking for a detail-oriented Customer Service Representative to join our team near Lyndhurst, New Jersey. In this long-term contract role, you will play a pivotal part in ensuring seamless order management, effective communication, and exceptional service to our customers. This position requires a proactive approach to handling inquiries, resolving issues, and maintaining accuracy in all customer interactions. Responsibilities:• Process and manage order entries promptly, ensuring accuracy and timely acknowledgment to customers.• Track and modify orders while maintaining consistent communication with the warehouse team.• Follow up on urgent orders, including next-day and same-day deliveries, ensuring completion and confirmation before the end of the day.• Handle returns, exchanges, and refunds efficiently while adhering to company policies.• Provide accurate information regarding products, pricing, and tracking to customers and sales representatives within 24 hours of receiving inquiries.• Resolve customer complaints and issues professionally and in a timely manner.• Maintain and update customer records and order details in NetSuite.• Collaborate with team members and departments to ensure smooth resolution of customer concerns.• Report recurring issues to management to facilitate improvements in processes.• Suggest enhancements to customer service procedures to optimize the overall customer experience.
2026-03-13T00:00:00Z

Customer Service Representative

Rockaway, NJ
onsite
Temporary
17.4135 - 20.163 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Randolph, New Jersey. This Contract to permanent position offers an excellent opportunity for a detail-oriented individual passionate about delivering exceptional customer support. The ideal candidate will handle a variety of tasks, including eCommerce processes, inbound and outbound calls, and customer issue resolution. Responsibilities:• Respond to customer inquiries promptly and courteously, providing accurate information about products and services.• Process eCommerce tasks such as refunds, returns, return labels, and order cancellations efficiently.• Make outbound calls to customers to gather additional information as needed.• Act as a liaison between customers and the repair department to ensure seamless communication.• Resolve escalated customer issues with a focus on customer satisfaction.• Maintain accurate customer records across relevant systems.• Analyze customer complaints, identify root causes, and implement effective solutions to ensure resolution.• Meet personal and team service level targets and call handling quotas.• Suggest additional products and services to attract potential customers and enhance their experience.• Perform other duties assigned by management to support departmental goals.
2026-03-19T00:00:00Z

Customer Service Representative

Rutherford, NJ
onsite
Contract / Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a dedicated Client Services Representative to join our team near Saddle Brook, New Jersey. In this Contract to permanent position, you will play a vital role in ensuring client satisfaction by addressing inquiries, managing documentation, and maintaining system accuracy. If you thrive in a fast-paced environment and enjoy delivering excellent service, this opportunity is perfect for you. Responsibilities:• Research and respond to client inquiries, gathering necessary information and documentation to meet service needs and maintain compliance.• Use the company's issue tracking system to review incoming requests, ensuring accurate coding and proper routing to relevant stakeholders.• Monitor and maintain data integrity within the Artist Portal, ensuring royalty information interfaces correctly and user response times meet expectations.• Conduct initial analysis of royalty-related inquiries, escalating complex issues to the Royalty Operations team as needed.• Provide prompt and detail oriented assistance to clients, handling inbound and outbound calls efficiently.• Document all client interactions and follow-ups thoroughly to support seamless communication and resolution.• Collaborate with internal teams to ensure timely resolution of client issues and adherence to organizational processes.• Stay updated on company policies and procedures to deliver consistent and accurate service.• Identify opportunities for process improvement and contribute to enhancing the overall customer experience.
2026-03-17T00:00:00Z

Customer Service Representative

Bristol, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a dedicated Customer Service Representative to join our team in Bristol, Pennsylvania. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic and customer-focused environment. The role requires a strong commitment to providing exceptional service and maintaining efficient administrative practices. Responsibilities: • Address customer inquiries and concerns promptly, ensuring a positive resolution and high satisfaction levels. • Monitor and analyze customer feedback to identify trends and suggest improvements to enhance service delivery. • Handle administrative tasks such as maintaining accurate records, updating systems, and managing necessary documentation. • Collaborate with team members and management to stay informed about product updates, system changes, and service procedures. • Provide consistent and detail-oriented support during inbound and outbound calls, ensuring clarity and effective communication. • Manage order entry processes with precision and attention to detail. • Demonstrate adaptability in handling various customer service scenarios in a fast-paced environment. • Maintain a high standard of performance in productivity, quality, and dependability. • Participate in ongoing training and development sessions to enhance knowledge and skills. • Contribute to a positive team culture by sharing insights and fostering collaboration.
2026-03-19T00:00:00Z

Customer Service Representative

Pine Brook, NJ
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Fairfield, New Jersey. This is a long-term contract position that offers a hybrid work schedule, combining in-office and remote work after initial training. The role involves managing service-related tasks, ensuring customer satisfaction, and maintaining accurate records during our busy season. Responsibilities:• Review service tickets to confirm warranty details, pricing, and product availability.• Process and monitor service requests while maintaining accurate documentation.• Organize and oversee returns for quality control evaluation, tracking product status.• Communicate effectively with technicians, managers, distributors, and contractors to provide updates and resolve issues.• Handle high volumes of customer inquiries, averaging 20-30 calls per day, ensuring timely and attentive responses.• Input data and service requests accurately into the system, utilizing strong computer skills.• Verify product availability and pricing to ensure accurate communication with customers.• Participate in comprehensive training, including shadowing experienced team members and studying product details.• Collaborate with a team of customer service representatives to ensure seamless operations.
2026-03-19T00:00:00Z

Customer Service Specialist

Metuchen, NJ
onsite
Permanent
45000 - 50000 USD / Yearly
Our client is looking for a dedicated Customer Service Specialist to join their team in the Metuchen, New Jersey area. In this role, you will play a key part in ensuring smooth order processing, customer satisfaction, and efficient communication across departments. This position offers the opportunity to build strong relationships with clients while supporting the wholesale sales department. Salary is 45,000 - 50,000. Benefits include medical, dental, and vision insurance, 401k, life insurance, and PTO. Responsibilities:• Manage order entry, processing, and follow-up to ensure timely and accurate completion.• Maintain up-to-date knowledge of customer service processes, including inventory allocation and document handling for the warehouse.• Process customer orders on the same day they are received and provide status updates or cut reports as necessary.• Deliver order acknowledgments and requested documentation to clients within 24 hours of receipt.• Collaborate closely with team members to ensure seamless workflow and address any customer service-related concerns.• Offer feedback on product shortages or issues to the operations and sales teams.• Respond promptly to inquiries related to Sirdar, Rowan, and other company brands through Zendesk.• Organize and maintain an accurate filing system for customer records.• Handle special projects and tasks as assigned to support departmental goals.
2026-03-19T00:00:00Z

Customer Service

North Bergen, NJ
onsite
Permanent
60000 - 70000 USD / Yearly
We are seeking a highly organized and client-focused Customer Service and Account Manager to join our logistics team. This role is responsible for managing day-to-day operations for apparel clients, ensuring exceptional service, timely deliveries, and strong client relationships. The ideal candidate will have experience in logistics, supply chain, or apparel distribution and possess excellent communication and problem-solving skills. Key Responsibilities:<ul><li>Serve as the primary point of contact for assigned apparel clients, managing all inquiries and service requests.</li><li>Oversee order processing, shipment tracking, and delivery schedules to ensure accuracy and timeliness.</li><li>Coordinate with internal teams (warehouse, transportation, and operations) to resolve issues and meet client expectations.</li><li>Monitor inventory levels and assist clients with replenishment planning.</li><li>Prepare and analyze reports on shipment status, performance metrics, and account activity.</li><li>Handle escalations promptly and provide proactive solutions to prevent service disruptions.</li><li>Maintain strong relationships with clients through regular communication and account reviews.</li><li>Identify opportunities for process improvements and upselling additional services.</li></ul>
2026-02-25T00:00:00Z

Customer Service Manager

Kenilworth, NJ
onsite
Permanent
70000 - 85000 USD / Yearly
We are looking for a dedicated Customer Service Manager to join our client in the Kenilworth, NJ area. In this role, you will oversee purchase orders, client communications, and ensure exceptional service and satisfaction to support the sales team. You will collaborate with clients and internal teams to provide seamless service, promote customer loyalty, and drive business growth. We are looking for someone proficient in CRM systems and can improve operational efficiency. Responsibilities:• Deliver outstanding customer service to enhance client satisfaction and contribute to sales growth.• Respond promptly to inquiries, resolving concerns efficiently and professionally.• Manage customer service operations for online sales and remote showroom support.• Provide sales assistance and support for assigned representative showrooms.• Utilize your sales expertise to identify opportunities for upselling and cross-selling luxury products.• Gain comprehensive product knowledge to effectively communicate features and benefits to clients.• Build and maintain strong relationships with customers to encourage repeat business.• Process and oversee sales orders, including delivery coordination and payment execution.• Address returns and claims, coordinating with carriers and ensuring proper documentation.
2026-03-02T00:00:00Z

Customer Success Specialist

Basking Ridge, NJ
remote
Temporary
19 - 20 USD / Hourly
We are looking for highly articulate, empathetic, tech-savvy Call Center Representatives to handle high‑volume inbound calls from individuals seeking legal assistance. This is a true call center role focused on customer care and intake. You will answer a high volume of inbound calls (10-15 calls per hour – 80-100 a day) from callers seeking connection to the appropriate company. You will provide compassionate, patient, and professional support to individuals experiencing sensitive or stressful situations and follow a pre-set script/template responses for each client represented. You will gather only the required intake information and enter caller information accurately into the system and route the inquiry to the appropriate contact.
2026-03-17T00:00:00Z

Customer Experience Specialist

Princeton Junction, NJ
onsite
Temporary
22 - 23 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team in West Windsor, New Jersey. In this contract role, you will play a pivotal part in ensuring exceptional customer interactions, fostering satisfaction, and addressing inquiries across various communication channels. This position is ideal for someone passionate about delivering outstanding service and maintaining strong client relationships. Responsibilities:• Respond promptly to customer inquiries via email, phone, and other communication platforms.• Manage and resolve customer service issues with professionalism and efficiency.• Utilize tools to track, prioritize, and document customer interactions.• Handle both inbound and outbound calls to address customer needs effectively.• Collaborate with internal teams to ensure the timely resolution of customer concerns.• Provide detailed and accurate information about products and services.• Maintain a thorough understanding of multi-browser systems to assist users across platforms.• Contribute to customer success initiatives by identifying opportunities for improvement in service delivery.• Uphold high standards of communication and correspondence in every interaction.
2026-03-18T00:00:00Z

Customer Success Manager

New York, NY
onsite
Permanent
200000 - 300000 USD / Yearly
We are looking for an experienced Customer Success Manager to oversee the successful integration and use of our AI-powered delivery platform. In this role, you will guide customers through onboarding, implementation, and optimization processes while acting as a trusted advisor to ensure they achieve measurable business outcomes. You will collaborate closely with cross-functional teams to enhance workflows, address challenges, and drive customer satisfaction. Responsibilities: • Facilitate onboarding sessions to help customers configure the platform within their existing systems and workflows. • Provide guidance on AI copilot setup and workflow optimization to ensure seamless implementation. • Develop personalized rollout strategies tailored to each customer’s needs and team structures. • Deliver training sessions to familiarize users with AI-driven tools, including automated requirements capture and real-time synchronization. • Assist customers in integrating the platform with their internal systems and historical data sources. • Build and nurture strong relationships with solution engineers, system integrators, and services teams focused on quality and detail. • Advocate for customer feedback to influence product enhancements and roadmap development. • Diagnose and resolve technical or process-related issues, collaborating with engineering teams as necessary. • Monitor adoption metrics and recommend workflow improvements or new features to maximize customer success. • Create detailed success plans, quarterly business reviews, and actionable insights to drive retention and account growth.
2026-03-19T00:00:00Z

Customer Service Rep- Building & Parking

Lyndhurst, NJ
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a contract basis near Rutherford, New Jersey. In this role, you will play a crucial part in ensuring seamless logistics operations by managing customer purchase orders for flooring products and services. Your attention to detail and commitment to providing excellent service will contribute to enhancing our operational efficiency and customer satisfaction. Responsibilities:• Process and manage customer purchase orders, ensuring accuracy and timely completion.• Coordinate shipping and fulfillment for flooring products and services.• Utilize the Sales and Distribution module to enter and oversee sales and purchase orders.• Monitor back-order lists, open billing lists, and scheduled picking/shipping lists to ensure smooth operations.• Address customer inquiries and resolve order-related issues promptly and professionally.• Collaborate with regional teams to support initiatives aimed at improving service delivery.• Maintain proficiency in order management procedures and apply them consistently.• Anticipate customer needs and provide proactive solutions to enhance their experience.• Track and report on order progress, identifying and addressing potential delays.• Contribute to projects focused on streamlining logistics and operational processes.
2026-03-17T00:00:00Z

Call Center Specialist

Bridgewater, NJ
onsite
Temporary
21 - 22 USD / Hourly
We are looking for a skilled Call Center Specialist to join our team. As part of the healthcare industry, this role requires excellent communication and organizational skills to deliver exceptional service to patients and clients. This is a long-term contract position where you will play a vital role in ensuring a smooth and attentive experience for everyone you assist. This is an on-site position, five days a week, Monday through Friday. <ul><li>Respond to a high volume of inbound and outbound calls, chats, and emails, addressing inquiries and concerns by collecting relevant information, researching solutions, and providing accurate guidance.</li><li>Educate customers about available services, explaining features and benefits to help them make informed decisions.</li><li>Handle escalations for complex issues, ensuring they are directed to the appropriate department or team member.</li><li>Coordinate and manage appointments or requests according to established scheduling protocols.</li><li>Maintain detailed records of interactions, appointments, and follow-ups using designated systems.</li><li>Utilize software and other tools to efficiently manage scheduling, customer requests, and communications.</li><li>Navigate multi-line phone systems to efficiently handle and route calls.</li><li>Collaborate with team members to ensure a seamless workflow and high-quality service.</li><li>Maintain professionalism and accuracy while handling high volumes of communication across multiple channels.</li><li>Support the team by assisting customers with questions, scheduling, and other needs.</li><li>Ensure compliance with office procedures and maintain familiarity with office equipment and systems.</li></ul>
2026-03-18T00:00:00Z

Client Services Coordinator

Conshohocken, PA
onsite
Permanent
55000 - 75000 USD / Yearly
We are looking for a proactive and detail-oriented Client Services Coordinator to join our team in Conshohocken, Pennsylvania. In this role, you will serve as the first point of contact for our Managed IT Services team, ensuring smooth communication with clients and efficient handling of support requests. If you excel at multitasking, scheduling, and providing exceptional customer service, we encourage you to apply. Responsibilities: • Respond promptly to incoming client calls, addressing inquiries and creating support tickets in the system. • Manage and update support tickets, ensuring accurate documentation and timely resolutions. • Communicate clear next steps, schedules, and expectations to clients throughout the service process. • Assign tickets to technicians based on urgency, skill requirements, and availability. • Coordinate remote and onsite appointments with clients to ensure services are delivered efficiently. • Monitor ticket queues, ensuring timely responses and adherence to service protocols. • Escalate complex issues when necessary to maintain high service standards. • Track and report on service metrics, such as ticket volume and response times, to improve operational efficiency. • Identify recurring issues and provide recommendations to enhance client experiences. • Collaborate with leadership to analyze workload trends and optimize technician utilization.
2026-03-11T00:00:00Z

Inside Sales Representative

Parsippany, NJ
onsite
Permanent
48000 - 55000 USD / Yearly
We are looking for multiple dynamic Inside Sales Representatives to join our client's team in Parsippany, New Jersey. In this role, you will engage with customers to understand their needs, recommend tailored solutions, and drive sales results. This position is ideal for someone who is communicative, organized, and detail oriented, thrives in a fast-paced environment, and enjoys building lasting customer relationships. Responsibilities:• Communicate with potential customers to assess their needs and recommend suitable products and services.• Provide clear and detailed explanations of service offerings to ensure customer understanding.• Handle inbound and outbound calls with a focus on delivering excellent customer service.• Address customer inquiries and resolve concerns while emphasizing the benefits of the company’s solutions.• Develop and maintain strong relationships with clients to encourage repeat business and referrals.• Manage a sales pipeline effectively, following up on leads and closing deals.• Keep accurate and up-to-date records in company systems to track customer interactions and sales progress.• Participate in regular training sessions to enhance sales techniques and product knowledge.• Collaborate with team members to share best practices and achieve collective sales goals.
2026-03-12T00:00:00Z