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3 results for Help Desk Support Manager in Bradenton, FL

Help Desk Technician

Brandon, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Help Desk Technician to join a growing IT support team in Florida. This contract opportunity with permanent potential is ideal for someone who brings strong technical troubleshooting experience, a customer-focused approach, and the ability to guide escalated support issues through resolution. In this role, you will provide advanced assistance across end-user systems, infrastructure, and cloud-based tools while helping maintain high service standards for clients. Responsibilities:• Handle complex support requests escalated from frontline help desk staff and drive issues to timely resolution.• Diagnose and resolve technical problems involving desktops, servers, business applications, network components, and cloud services.• Review incoming service requests, prioritize urgent matters, and route critical issues to the appropriate technical resources.• Maintain accurate ticket updates, document work performed, record time entries, and ensure cases are properly closed.• Communicate with users throughout the support process, provide status updates, and proactively address ongoing service concerns.• Contribute to operational and technical projects that support client environments and service delivery improvements.• Recommend practical enhancements to systems, support processes, and client technology environments based on recurring issues and observed risks.• Provide onsite support when required and participate in the rotating on-call schedule to assist with after-hours needs.
2026-08-28T00:00:00Z

Equipment Technical Support Manager

Clearwater, FL
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for an experienced Technical Equipment Support Manager to lead international support operations in Clearwater, Florida. This position oversees technical assistance for partners and customers, strengthens service processes, and ensures issues are handled with urgency and professionalism. The role also serves as a central point of coordination between support teams, external technicians, and leadership to improve service quality and operational consistency. Responsibilities:• Lead a team of 10 technical support professionals, setting clear expectations, coaching performance, and promoting responsive customer service across international accounts.• Oversee incoming international escalations and ensure each request receives a prompt acknowledgement, with a target response time of 30 minutes.• Partner regularly with senior leadership to review recurring support concerns, discuss resolutions, and align on service priorities.• Build and refine onboarding procedures for new clients so implementation steps are clear, consistent, and easy for teams to follow.• Act as the primary connection between technical support, dealers, technicians, and business partners to keep communication accurate and timely.• Identify service gaps affecting international operations, develop practical solutions, and drive improvements through to completion.• Prepare and maintain process documentation that increases efficiency, supports standardization, and helps the team deliver dependable results.• Monitor support activity in ticketing systems, coordinate troubleshooting efforts, and help resolve hardware and equipment-related issues as needed.• Contribute to additional customer experience and support initiatives assigned by leadership.• Balance multiple priorities in a fast-moving environment while maintaining attention to detail and follow-through on commitments.
2026-08-20T00:00:00Z

IT Support Specialist

Tampa, FL
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
We are looking for an IT Support Specialist to join our team in Tampa, Florida in a contract-to-permanent position. This role is ideal for a hands-on technical specialist who enjoys helping employees stay productive by resolving day-to-day technology issues across computers, software, mobile devices, and related equipment. The person in this role will support end users in a fast-moving environment, contribute to broader IT initiatives, and deliver dependable service with clear communication and a courteous approach. Responsibilities: • Provide front-line technical support to employees by diagnosing and resolving issues involving workstations, software applications, and common IT systems. • Track, prioritize, and update support requests through the help desk platform to ensure timely follow-up and resolution. • Configure, deploy, and maintain desktops, laptops, printers, mobile devices, and other end-user hardware as business needs arise. • Install, upgrade, and support operating systems and business applications, including Microsoft Windows 10/11 and Microsoft 365 tools. • Assist users with questions related to device functionality, application use, and basic troubleshooting steps for computers and mobile technology. • Escalate more complex technical problems to appropriate IT team members while documenting findings and actions taken. • Create user-friendly guidance and deliver basic instruction that helps employees resolve routine issues more independently. • Support IT projects and additional operational tasks as assigned while following company expectations for safety, quality, and productivity.
2026-08-26T00:00:00Z