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14 results for It Support Engineer in Bowie, MD

Deskside Support Technician

Rockville, MD
onsite
Temporary / Contract
32.76 - 32.76 USD / Hourly
We are looking for a Hardware Engineer / Deskside Support Technician to provide onsite technical support in a high-availability enterprise environment supporting a federal agency. This role is responsible for performing hands-on desktop support, hardware deployment, and system troubleshooting across Windows-based devices.This position supports hardware products and systems through installation, maintenance, testing, and troubleshooting activities. Work includes deploying new systems, supporting end users, and ensuring devices meet operational and security requirements. The role requires collaboration across Tier 2 and Tier 3 teams and includes both routine operational support and participation in system upgrades, testing, and process improvements.The ideal candidate is customer-focused, detail-oriented, and capable of working independently under limited supervision while contributing to team objectives. Key Responsibilities:· Provide Tier 2 deskside support for desktops, laptops, and related hardware in a Windows 10/11 environment· Perform break/fix support, troubleshooting hardware/software issues, and resolving user tickets· Deploy, configure, and image Dell laptops and desktops for end users· Utilize ServiceNow (or similar ITSM tools) for ticket tracking, documentation, and CMDB updates· Support patching, system updates, and ensure endpoint compliance with security requirements· Coordinate with Tier 3 teams on escalations, upgrades, and major incidents· Assist with asset management, procurement support, and hardware lifecycle activities· Participate in disaster recovery (DR/COOP) exercises and provide onsite support· Perform system maintenance tasks including backups, upgrades, and recovery procedures· Provide clear communication and status updates to stakeholders and end users· Support occasional after-hours/on-call activities as needed
2026-06-17T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-09T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities• Respond to customer inquiries via phone, email, and chat• Resolve issues and document outcomes in CRM systems• Escalate complex issues to internal teams• Identify service trends and improvement opportunities
2026-06-09T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-09T00:00:00Z

Systems Engineer

Herndon, VA
onsite
Temporary / Contract
55 - 65 USD / Hourly
Robert Half Technology is seeking a Senior IT Systems Engineer to support a client in the aerospace and technology industry. This role will serve as a senior technical resource responsible for supporting and modernizing enterprise infrastructure across hybrid cloud and on-premises environments.The ideal candidate will have strong experience supporting Microsoft and cloud infrastructure environments, identity and access management, systems automation, security hardening, and enterprise operations across Windows, Linux, Azure, and AWS platforms. Duration: Contract-to-hireLocation: Hybrid in Greater Seattle AreaPay Rate: $55-$65/hourly Key Responsibilities<ul><li>Design, implement, and support hybrid cloud infrastructure across Microsoft Azure and AWS environments </li><li>Administer and support enterprise identity services including Active Directory, Entra ID (Azure AD), SSO, Conditional Access, MFA, and hybrid identity integrations </li><li>Support Windows Server and Linux environments across both on-premises and cloud infrastructure </li><li>Manage virtualization environments including Hyper-V and related infrastructure technologies </li><li>Develop and maintain automation and Infrastructure-as-Code (IaC) solutions using Terraform, PowerShell, Bash, and related tools </li><li>Implement security hardening, vulnerability remediation, patching, and secure configuration baselines across enterprise systems </li><li>Support enterprise networking and authentication infrastructure including DNS, DHCP, VPNs, firewalls, load balancing, and cloud networking </li><li>Partner closely with Information Security teams to support compliance initiatives, infrastructure resiliency, and operational security standards </li><li>Support Microsoft 365 technologies and endpoint management solutions including Intune and Autopilot </li><li>Build and maintain monitoring, alerting, logging, and operational documentation for enterprise systems </li><li>Troubleshoot complex infrastructure, authentication, and cloud-related issues across hybrid environments </li><li>Support disaster recovery, backup, and business continuity planning initiatives </li><li>Serve as a senior escalation point for infrastructure and systems-related incidents and operational support </li></ul>
2026-06-18T00:00:00Z

Deskside Support Technician (Tier II)

Washington, DC
onsite
Temporary / Contract
33 - 38 USD / Hourly
Deskside Support Technician II – Public TrustLocation: Washington, DCWork Arrangement: Onsite – 5 days per weekClearance Requirement: Active Public Trust required (Secret Clearance highly desired) Position OverviewWe are seeking a customer-focused Deskside Support Technician II to provide hands-on technical support within a large enterprise IT environment supporting federal operations in Washington, DC. This role supports end users across multiple office locations and requires strong troubleshooting skills, professionalism, and the ability to operate independently in a fast-paced support environment.The ideal candidate brings prior experience delivering Tier II support in Windows-based enterprise environments, with strong communication skills and a service-oriented mindset. This role includes direct interaction with end users, senior leadership offices, and cross-functional IT teams while supporting mission-critical systems and maintaining high service standards. Key ResponsibilitiesDeskside Support & Troubleshooting<ul><li>Provide onsite Tier II deskside support for end-user incidents and service requests</li><li>Troubleshoot and resolve issues involving:</li><li>Windows desktops and laptops</li><li>Microsoft Office applications</li><li>Outlook and Exchange</li><li>Printers and peripherals</li><li>Perform hardware break/fix activities including replacement of failed components such as hard drives and batteries</li></ul>Endpoint & Software Support<ul><li>Install and support specialty applications not packaged within SCCM</li><li>Remove devices from the network in accordance with security directives</li><li>Support printer troubleshooting, toner replacement, and device maintenance</li></ul>Customer Service & Ticket Management<ul><li>Maintain accurate updates within the ITSM ticketing system</li><li>Prioritize incidents based on SLA requirements and customer impact</li><li>Deliver high-touch “white glove” support for senior leadership offices</li><li>Provide timely, professional communication throughout issue resolution</li></ul>Operational Support<ul><li>Support users across multiple buildings within Washington, DC</li><li>Collaborate with service desk and infrastructure teams to resolve escalated issues</li><li>Participate in occasional after-hours support activities when required</li></ul>
2026-06-15T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to assist our sales team with daily operations, client communication, order processing, and administrative support. This role is ideal for someone who thrives in a fast-paced environment, has strong organizational skills, and is committed to delivering excellent customer service. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li></ul>
2026-06-10T00:00:00Z

Sales Support Specialist

Hyattsville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented Sales Support Specialist to support our sales team with administrative coordination, customer communication, and order-related activities. The ideal candidate is organized, responsive, and able to manage multiple priorities in a fast-paced environment. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li></ul>
2026-06-10T00:00:00Z

Sales Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented Sales Support Specialist to support our sales team with administrative coordination, customer communication, and order-related activities. The ideal candidate is organized, responsive, and able to manage multiple priorities in a fast-paced environment. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li><li>Assist with reporting, data entry, and general sales administration. </li></ul>
2026-06-10T00:00:00Z

Sales Support Specialist

Gaithersburg, MD
onsite
Temporary / Contract
28 - 32 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to assist our sales team with daily operations, client communication, order processing, and administrative support. This role is ideal for someone who thrives in a fast-paced environment, has strong organizational skills, and is committed to delivering excellent customer service. This role supports sales operations through reporting, CRM management, and client coordination. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li></ul>
2026-06-10T00:00:00Z

Sales Support Specialist

Bethesda, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented Sales Support Specialist to support our sales team with administrative coordination, customer communication, and order-related activities. The ideal candidate is organized, responsive, and able to manage multiple priorities in a fast-paced environment Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li></ul>
2026-06-10T00:00:00Z

Anti-Virus Engineer

Washington, DC
onsite
Temporary / Contract
49.6 - 49.6 USD / Hourly
We are looking for an Anti-Virus Engineer to support enterprise endpoint protection operations within a federal environment. This role is responsible for designing, implementing, and maintaining integrated security controls to protect systems, data, and infrastructure across a large-scale agency environment.The role will lead enterprise anti-virus operations, including centralized policy management, secure configuration, signature and engine updates, and scheduled scanning activities to ensure consistent endpoint security coverage.This position will act as an escalation point for complex malware and security incidents, performing root cause analysis and driving resolution while supporting compliance with FISMA, zero-trust initiatives, and SLA-driven service delivery. Key Responsibilities:· Lead enterprise anti-virus deployment, configuration, and operations across workstations and servers.· Administer centralized anti-virus policies, exceptions, and protection settings via management consoles.· Manage signature/DAT and engine updates to maintain current threat protection.· Execute and validate scheduled scans, updates, and endpoint protection health checks.· Troubleshoot complex endpoint security and malware-related incidents and perform root cause analysis.· Serve as escalation support for high-priority security incidents and restoration efforts.· Coordinate with cross-functional teams to ensure rapid remediation and prevention of recurring issues.· Maintain SOPs, runbooks, and operational documentation aligned to compliance standards.· Monitor and report on endpoint security metrics including coverage, compliance, and incident trends.· Support vulnerability remediation, POA&M tracking, and audit readiness efforts.
2026-06-08T00:00:00Z

SAN Engineer

Washington, DC
onsite
Temporary / Contract
47 - 52 USD / Hourly
Network Storage Engineer – SAN / Cisco MDS / NexusLocation: Washington, DC 20549Work Arrangement: Full OnsiteClearance Requirement: Ability to obtain and maintain Public Trust Position OverviewWe are seeking a highly experienced Network Storage Engineer to support enterprise SAN infrastructure and mission-critical storage network operations within a complex federal environment in Washington, DC. This role is responsible for maintaining secure, reliable, and high-performing SAN connectivity across enterprise storage, virtualization, replication, and backup environments. The ideal candidate brings deep expertise in Cisco MDS, Cisco Nexus, SAN administration, and data center operations, along with strong troubleshooting and operational support experience in highly available enterprise environments.eKey ResponsibilitiesSAN Fabric Administration & Engineering<ul><li>Administer and maintain enterprise SAN fabric infrastructure using Cisco MDS and Cisco Nexus platforms</li><li>Configure, deploy, and support SAN connectivity across enterprise storage systems</li><li>Execute SAN-related moves, adds, and changes in accordance with approved change control processes</li><li>Maintain SAN standards, configurations, topology diagrams, and operational documentation</li></ul>Connectivity & Performance Operations<ul><li>Manage SAN connectivity supporting:</li><li>Enterprise storage</li><li>Virtualization platforms</li><li>Replication services</li><li>Backup and recovery operations</li><li>Monitor SAN network health, availability, and performance</li><li>Perform capacity planning and performance tuning activities</li><li>Produce operational and performance reporting as required</li></ul>Incident Management & Troubleshooting<ul><li>Troubleshoot SAN connectivity and performance issues across enterprise environments</li><li>Coordinate incident response and escalations with storage, server, and vendor teams</li><li>Conduct root cause analysis and implement corrective actions</li><li>Participate in operational surge support and on-call response activities</li></ul>Compliance & Operational Readiness<ul><li>Ensure SAN operations align with enterprise security and compliance standards</li><li>Support disaster recovery and continuity objectives</li><li>Maintain audit-ready SOPs, implementation records, and infrastructure documentation</li><li>Collaborate with enterprise infrastructure and operations teams for integrated support</li></ul>
2026-06-17T00:00:00Z

Endpoint Engineer

Washington, DC
onsite
Temporary / Contract
48 - 53 USD / Hourly
Endpoint Engineer – Intune / Security / Enterprise PlatformsLocation: Washington, DCClearance Requirement: Ability to obtain and maintain Public Trust Position OverviewWe are seeking a highly experienced Endpoint Engineer to lead enterprise endpoint operations, security, and modernization initiatives within a regulated environment. This role provides technical leadership across endpoint lifecycle management, policy governance, and cloud-based endpoint solutions. The ideal candidate brings deep expertise in Microsoft Intune, Windows endpoint management, security compliance, and automation, along with experience supporting large-scale, mission-critical environments. This individual will also mentor technical teams, drive modernization efforts, and ensure audit-ready operations aligned with federal compliance standards. Key ResponsibilitiesEndpoint Lifecycle & Platform Operations<ul><li>Lead full lifecycle management of enterprise endpoints (Windows, virtual, and mobile devices)</li><li>Oversee provisioning, configuration, deployment, and decommissioning activities</li><li>Manage enterprise application packaging, deployment, and maintenance</li><li>Validate endpoint configurations in pre-production environments</li></ul>Security, Compliance & Governance<ul><li>Define and enforce endpoint baselines, compliance policies, and security controls</li><li>Lead patching and vulnerability remediation efforts</li><li>Maintain documentation, SOPs, and architecture artifacts for audit readiness</li><li>Ensure adherence to zero-trust and regulatory compliance standards</li></ul>Intune Engineering & Automation<ul><li>Serve as SME for Microsoft Intune (policies, compliance, and application delivery)</li><li>Lead Autopilot onboarding workflows and endpoint provisioning strategies</li><li>Develop PowerShell automation solutions to improve efficiency and scalability</li><li>Integrate endpoint processes with enterprise tools and reporting systems</li></ul>Incident Resolution & Service Improvement<ul><li>Lead troubleshooting of complex issues such as Autopilot failures, compliance anomalies, and policy conflicts</li><li>Collaborate with infrastructure, security, and service desk teams</li><li>Mentor engineers and provide technical oversight to improve service delivery</li><li>Drive continuous improvement through metrics, reporting, and SLA tracking</li></ul>
2026-06-15T00:00:00Z