It Support Engineer Jobs in Bowie, MD

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Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. This role delivers responsive customer service while resolving inquiries and documenting interactions accurately. Responsibilities:• Respond to customer inquiries via phone, email, and chat• Resolve issues and document outcomes in CRM systems• Escalate complex issues to internal teams• Identify service trends and improvement opportunities
2026-10-26T00:00:00Z

Systems Engineer

Arlington, VA
onsite
Temporary to Hire
59.375 - 68.75 USD / Hourly
We are seeking a Systems Engineer to join our professional services team located in Arlington, Virginia, 22201, United States. In this role, you will be involved in a variety of tasks including independent projects to enhance or rectify issues within our IT infrastructure, daily management of servers and networks, and collaboration with the IT Help Desk to ensure superior customer service. Responsibilities: • Execute independent projects to augment functionality or resolve problems within the IT infrastructure • Participate in the daily management, monitoring, and maintenance of servers, networks, and other infrastructure technology • Collaborate with the IT Help Desk and its team members to ensure the highest degree of customer service • Regularly report to IT Management on network performance, incident trends, projects, problems, and activities • Act as the Problem Owner for IT system faults, including issue identification, coordination of staff, and vendors to assist in problem resolution • Create departmental and team procedures, installation documentation, and work instructions as needed • Perform monthly patching of Windows servers and laptops • Assist other technicians and IT team members with installation, configuration, maintenance, and troubleshooting problems • Monitor and report on daily system backups • Assist in managing the user environment, actively monitoring corporate servers and applications • Work as needed on IT projects to ensure customer needs are met in a courteous and professional manner. This role offers a contract to hire employment opportunity.
2026-10-01T00:00:00Z

Help Desk/Desktop Support Analyst

Mclean, VA
remote
Temporary to Hire
18.2115 - 21.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users. This Contract to permanent opportunity is well suited to someone who enjoys resolving hardware, software, and access-related issues while delivering detail-oriented customer service. The ideal candidate brings strong desktop support experience, works effectively in a structured environment, and is prepared to meet eligibility requirements associated with supporting federally aligned work. Responsibilities:• Provide day-to-day assistance to users by diagnosing and resolving desktop, laptop, operating system, and common application issues.• Manage incoming service requests through the ticketing system, prioritize tasks appropriately, and maintain accurate case updates through resolution.• Support Windows-based environments by troubleshooting performance problems, login issues, and general workstation functionality.• Assist with account access and directory-related tasks, including user support connected to Active Directory environments.• Deliver technical guidance on Microsoft Office applications, including routine support for Excel and other core productivity tools.• Escalate complex incidents when needed and work with internal teams to ensure timely restoration of service.• Document troubleshooting steps, solutions, and recurring issues to improve service consistency and knowledge sharing.• Contribute to a reliable end-user support experience by communicating clearly, setting expectations, and following established service procedures.
2026-10-26T00:00:00Z

Integration Engineer

Bethesda, MD
onsite
Temporary / Contract
80 - 124 USD / Hourly
Integration EngineerLocation: Bethesda, MD (Hybrid)OverviewSeeking an experienced Integration Engineer to design, build, deploy, and support enterprise integrations, APIs, connectors, workflows, and MCP servers/tools. This hands-on role owns integrations throughout their lifecycle and helps shape architecture, integration standards, and engineering best practices.Works within Integration Engineering alongside Application Engineering and Quality Engineering, supporting Azure Integration Services (AIS), Celigo, and other integration platforms.Key Responsibilities<ul><li>Design, build, support, and troubleshoot integrations using Logic Apps, Azure Functions, Service Bus, Event Grid, and Celigo.</li><li>Develop APIs, webhooks, connectors, adapters, data mappings, transformations, validation, synchronization, and integration workflows.</li><li>Build and support MCP servers and AI integrations, including schemas, tool definitions, security controls, permissions, auditing, and protocol compatibility.</li><li>Develop solutions using C#/.NET, Python, JavaScript/TypeScript.</li><li>Define API standards including OpenAPI, versioning, authentication, authorization, pagination, rate limiting, and error handling.</li><li>Partner with architecture leadership to improve scalability, reliability, maintainability, security, performance, and cost optimization.</li><li>Create reusable frameworks, templates, connectors, standards, and integration patterns.</li><li>Implement security controls including least-privilege access, encryption, managed identities, credential management, and secure data handling.</li><li>Build monitoring, alerting, logging, retries, reconciliation, recovery, and production support processes.</li><li>Support automated testing, CI/CD, release management, source control, and infrastructure as code.</li><li>Collaborate with application, data, AI, business, and vendor teams while maintaining integration documentation and ownership.</li></ul>Preferred Qualifications<ul><li>Azure API Management, Key Vault, Application Insights, Log Analytics, deployment automation, and private connectivity.</li><li>Integrations involving ERP, CRM, SaaS, financial, and legacy systems (NetSuite, DealCloud, Appian, etc.).</li><li>Experience modernizing point-to-point integrations and building reusable frameworks.</li><li>Financial services or regulated industry experience.</li><li>Azure and/or Celigo certifications.</li></ul>Success Metrics<ul><li>Reliable integrations with accurate data and strong production performance.</li><li>Reusable APIs, connectors, event flows, and MCP tools.</li><li>Improved platform architecture driven by implementation feedback.</li><li>Fast issue detection, controlled recovery, and continuous improvement.</li><li>Documented, versioned, and well-supported integrations across AIS, Celigo, and other platforms.</li></ul>
2026-11-03T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented Sales Support Specialist to assist our sales team with administrative, operational, and customer-facing activities. This role supports sales operations through reporting, CRM management, and client coordination. The ideal candidate is organized, responsive, and comfortable working in a fast-paced environment. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow-ups and internal coordination</li></ul>
2026-10-26T00:00:00Z

Network Engineer

Baltimore, MD
onsite
Temporary / Contract
55.4135 - 75.08 USD / Hourly
We are looking for a Network Engineer to support and strengthen enterprise networking operations in Baltimore, Maryland. This long-term contract opportunity is suited for a detail-oriented individual who can maintain reliable connectivity, improve network performance, and help deliver secure infrastructure that supports daily business needs. The role involves hands-on technical work across installation, troubleshooting, optimization, and end-user support within a complex networking environment. Responsibilities: • Monitor network health and take proactive steps to maintain stable, high-performing connectivity across infrastructure. • Install, configure, and support core networking equipment, including Cisco routers, firewalls, and related components. • Troubleshoot incidents involving routing, firewall policies, and general network access to minimize service disruptions. • Evaluate existing network architecture and recommend improvements that enhance reliability, security, and scalability. • Administer and optimize routing protocols such as BGP to support efficient traffic flow between networks. • Maintain and support security platforms including Palo Alto firewalls and Cisco ASA devices in alignment with operational requirements. • Create and update technical documentation covering configurations, procedures, and support practices for network environments. • Provide technical guidance and user support related to network connectivity, infrastructure usage, and operational best practices.
2026-10-30T00:00:00Z

Network Engineer

Baltimore, MD
onsite
Temporary / Contract
60 - 100 USD / Hourly
Must-Haves<ul><li>Strong Routing & Switching (CCNP-level)</li><li>Palo Alto & Cisco ASA firewall experience</li><li>Cisco ACI experience (support required, implementation/design preferred)</li><li>Azure networking preferred (AWS acceptable)</li><li>Wireless networking</li><li>Data center networking</li><li>Experience supporting and implementing network infrastructure</li></ul>What They're Really HiringNot looking for a pure operations person or pure architect.Need someone who can:<ul><li>Handle daily operations</li><li>Troubleshoot tickets</li><li>Build and implement new sites</li><li>Support network/security infrastructure</li><li>Participate in infrastructure projects</li></ul>Key Projects<ul><li>Cisco ACI rollout (major initiative)</li><li>NAC deployment</li><li>Azure/cloud initiatives</li><li>Ongoing city site expansions</li></ul>Environment<ul><li>Hybrid</li><li>On-call rotation (1 week every 6-7 weeks)</li><li>Must be onsite during on-call week</li><li>Must be able to reach downtown Baltimore within 1 hour for emergencies</li></ul>Target Candidates<ul><li>Network Engineers</li><li>Infrastructure Engineers</li><li>Enterprise networking backgrounds</li><li>Government, healthcare, higher ed, large enterprise environments</li></ul>Avoid<ul><li>Junior Network Admins</li><li>Candidates looking for a step-up role</li><li>Firewall-light candidates</li><li>Candidates living too far from Baltimore</li><li>CCIE-level candidates likely exceed budget</li></ul>Team<ul><li>~7 Network Engineers</li><li>Hiring Manager: Teddy</li><li>Director: Eric French</li></ul>Compensation<ul><li>Contract-to-Hire</li><li>Conversion possible but not guaranteed</li><li>Budget targeted closer to strong CCNP-level talent</li></ul>Process<ul><li>High-priority opening</li><li>Ready to interview immediately</li><li>Submit through BCIT careers inbox</li></ul>
2026-10-19T00:00:00Z

Deployment Engineer

Towson, MD
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for a Deployment Engineer to support endpoint deployment, software distribution, and device lifecycle activities for a construction-focused organization in Towson, Maryland. This Long-term Contract position is ideal for someone who enjoys hands-on Windows endpoint administration, improving device reliability, and helping maintain a secure and well-managed desktop environment. The role will work closely with enterprise tools for provisioning, application control, patching, and endpoint monitoring in a detail-oriented onsite setting. Responsibilities: • Manage the packaging, testing, and release of software to user devices across the organization. • Coordinate workstation setup activities, including provisioning, imaging, and deployment of Windows endpoints. • Monitor device performance and endpoint health, then investigate and resolve operational issues affecting end users. • Apply security updates and assist with remediation efforts to address vulnerabilities on managed systems. • Review and adjust PowerShell-based templates or existing scripts to support deployment and remediation tasks. • Administer application control settings and update related policies to align with operational and security needs. • Maintain and refine desktop images to support consistent device builds and deployment standards. • Support Windows endpoint administration through enterprise management platforms such as Ivanti, Neurons, or comparable tools. • Provide regular status updates on deployment activities, rollout progress, and endpoint-related issues.
2026-10-26T00:00:00Z

Network Engineer V (Part-Time)

Alexandria, VA
onsite
Temporary / Contract
60 - 68 USD / Hourly
IPv6 SME / Senior Network EngineerLocation: Alexandria, VA (onsite)Clearance Requirement: Ability to Obtain/Maintain Public TrustEmployment Type: Part-Time (Approximately 20 Hours per Week)OverviewWe are seeking an experienced IPv6 Subject Matter Expert (SME) / Senior Network Engineer to support a federal government network modernization initiative in Washington, DC. This individual will serve as the technical lead for IPv6 architecture, implementation, integration, and adoption across a complex enterprise environment.The ideal candidate brings deep expertise in enterprise networking, network architecture, and IPv6 migration strategies, with the ability to advise stakeholders, lead technical discussions, develop implementation plans, and drive modernization efforts. This role requires a hands-on engineer who can operate independently while partnering with technical teams and senior leadership.Responsibilities<ul><li>Lead the planning, design, implementation, and expansion of IPv6 capabilities within a large enterprise environment.</li><li>Develop IPv6 architecture strategies, addressing plans, migration roadmaps, and implementation approaches.</li><li>Design, implement, and troubleshoot enterprise-scale network infrastructure supporting both IPv4 and IPv6 environments.</li><li>Create and maintain high-level and low-level design documentation, network diagrams, implementation plans, and technical standards.</li><li>Conduct network assessments, gap analyses, root cause analyses, and technical risk evaluations.</li><li>Support network modernization initiatives, including cloud, data center, LAN/WAN, remote access, and internet-facing environments.</li><li>Collaborate with infrastructure, security, and operations teams to integrate IPv6 into enterprise services and platforms.</li><li>Provide technical leadership during architecture reviews, troubleshooting efforts, and strategic planning sessions.</li><li>Communicate technical recommendations and project status to senior stakeholders and agency leadership.</li><li>Support Zero Trust architecture initiatives and enterprise security improvements.</li><li>Mentor technical team members and provide guidance on networking best practices.</li></ul>
2026-10-28T00:00:00Z

9 results for It Support Engineer in Bowie, MD