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6 results for It Support Engineer in Bowie, MD

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We’re hiring a Customer Support Specialist to deliver excellent service and support to customers by resolving inquiries, troubleshooting issues, and ensuring a positive customer experience. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-07-28T00:00:00Z

Systems Engineer

Baltimore, MD
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for a Systems Engineer to support and enhance a mixed infrastructure environment in Baltimore, Maryland. This role focuses on maintaining stable server operations, strengthening security and access controls, and contributing to cloud-connected solutions across on-premises and Microsoft platforms. The ideal candidate brings hands-on experience with Windows-based systems administration, a strong understanding of core infrastructure services, and a practical approach to reliability and continuous improvement. Responsibilities: • Oversee daily administration of Windows and Linux servers to ensure dependable performance, availability, and system health. • Manage core identity and policy services, including Active Directory and Group Policy, while maintaining secure and consistent access controls. • Support and maintain virtual infrastructure across platforms such as VMware and Hyper-V to meet operational and business needs. • Provide technical support for Azure and Microsoft 365 environments, helping maintain connectivity and functionality across hybrid systems. • Contribute to cloud adoption efforts by assisting with hybrid deployments and migration-related infrastructure tasks. • Monitor server performance, patch compliance, and overall platform reliability, taking action to resolve issues before they impact users. • Handle complex troubleshooting for escalated server and infrastructure incidents, identifying root causes and restoring service efficiently. • Strengthen operational resilience by improving automation, backup procedures, and disaster recovery readiness. • Keep technical documentation current and establish configuration standards that promote consistency, security, and scalability.
2026-07-28T00:00:00Z

Support Field Services Lead

Baltimore, MD
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Support Field Services Lead to guide daily service operations across remote support and onsite technical teams in Baltimore, Maryland. This position combines team leadership, ticket coordination, and direct technical contribution to keep service delivery organized, responsive, and customer-focused. The ideal candidate brings strong judgment, practical troubleshooting experience, and the ability to manage priorities effectively in a fast-paced support environment. Responsibilities: • Guide daily activities for both remote support and field service staff, helping maintain consistent performance and service quality across the team. • Coach less-experienced technicians through regular knowledge sharing, practical mentorship, and reinforcement of strong communication and documentation habits. • Review incoming requests, determine urgency and required expertise, and direct work to the most appropriate support, engineering, or field resource. • Monitor technician capacity and service queues throughout the day, adjusting assignments and schedules to reduce delays and improve productivity. • Track open issues against service expectations, follow up on aging requests, and raise concerns when response or resolution targets are at risk. • Communicate clearly with customers regarding progress updates, appointment coordination, service interruptions, and changing priorities. • Evaluate tickets for completeness, accuracy, and professionalism while reinforcing standards for notes, time tracking, and overall record quality. • Assist with onboarding new team members and recommend workflow, triage, or training improvements based on recurring service trends. • Provide hands-on support during peak demand periods and contribute to the resolution of higher-complexity or escalated technical issues. • Participate in team meetings, operational check-ins, and post-issue reviews, occasionally leading discussions when needed.
2026-07-28T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented Sales Support Specialist to support our sales team with administrative, operational, and customer-facing activities. This role helps drive efficiency across the sales process by managing documentation, coordinating communication, maintaining records, and ensuring a high level of service for internal teams and clients. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow-ups and internal coordination</li></ul>
2026-07-28T00:00:00Z

Client Team Support Associate

McLean, VA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a highly organized Client Team Support Associate to provide administrative support to senior leaders and help keep daily office operations running efficiently in McLean, Virginia. This Long-term Contract position is ideal for someone who is comfortable managing multiple priorities, communicating professionally, and handling a wide range of coordination tasks with accuracy. The right candidate will bring strong experience with Microsoft Office, especially Excel, along with a proactive approach to scheduling, travel arrangements, and document management. Responsibilities: • Coordinate complex calendars for managing directors and executive team members, ensuring meetings and appointments are scheduled accurately and efficiently. • Arrange business travel plans, including itineraries, transportation, and related logistics, while keeping leaders informed of any updates. • Prepare, organize, scan, and maintain business documents and records to support smooth day-to-day operations. • Review, submit, and track expense reports and invoices with close attention to detail and timeliness. • Provide front-office and administrative support, including answering inbound calls and responding to routine requests professionally. • Enter and update information in internal records and spreadsheets, maintaining accuracy across administrative data. • Support general office activities by handling filing, correspondence, and other coordination tasks as needed. • Use Microsoft Office applications, including Excel, to create reports, manage information, and support team priorities.
2026-07-23T00:00:00Z

Sales Support

Lanham, MD
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a detail-oriented Sales Support team member to join our team in Maryland. This Long-term Contract position will support daily sales operations by preparing customer quotes, coordinating equipment orders, and maintaining accurate account documentation. The ideal candidate brings strong customer service skills, clear communication, and a consistent focus on accuracy in post-sales support activities. Responsibilities: • Prepare and review customer quotations to ensure pricing, product details, and supporting information are complete and accurate. • Process equipment orders efficiently while coordinating with internal teams to help meet customer expectations and delivery timelines. • Maintain organized customer and account records, ensuring documentation is current, accessible, and accurate. • Provide post-sales assistance by responding to customer inquiries and resolving routine order-related issues in a detail-oriented manner. • Enter order information into company systems with a high level of accuracy and attention to detail. • Support call center and customer service activities by communicating updates, answering questions, and escalating concerns when needed.
2026-07-29T00:00:00Z