23 results for It Support Engineer in Bowie, MD

Customer Support Specialist

Bethesda, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded. The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to join our team and deliver exceptional service to our clients. This role is critical in shaping the customer experience, resolving inquiries, and supporting business success. Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Hyattsville, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

IT Monitoring & Observability Engineer

Washington, DC
onsite
Temporary
50 - 55 USD / Hourly
We are seeking an experienced IT Monitoring & Observability Engineer to support enterprise monitoring, performance, and availability across a complex IT environment. This role is responsible for managing and optimizing a unified monitoring and event management platform, driving actionable insights, improving alert quality, and supporting 24x7 operations.The ideal candidate has strong hands‑on experience with OpenText Operations Bridge Manager (OBM) and related monitoring tools, deep knowledge of infrastructure monitoring, and a solid understanding of ITIL/ITSM practices. Key Responsibilities<ul><li>Support and manage a unified Configuration Management Database (CMDB), ensuring accuracy and standardization</li><li>Collect, aggregate, and analyze monitoring and performance data to support ITIL processes including:</li><li>Configuration</li><li>Event</li><li>Capacity</li><li>Availability</li><li>Demand</li><li>Incident and Problem Management</li><li>Assess, tune, and optimize monitoring capabilities to deliver accurate, actionable alerts for 24x7 operations teams</li><li>Design, create, and maintain intuitive dashboards showing real‑time and historical service health and performance</li><li>Configure, maintain, and optimize monitoring dashboards across diverse infrastructure components</li><li>Deploy, manage, and update Management Packs, connectors, and monitoring policies</li><li>Perform event correlation, suppression, and filtering to reduce alert noise and improve incident triage</li><li>Integrate data from third‑party monitoring tools into a centralized event console</li><li>Conduct proactive performance and availability monitoring, identify root causes, and implement preventive measures</li><li>Support continuous improvement of monitoring strategy, tooling, and operational effectiveness</li></ul>
2026-03-16T00:00:00Z

Infrastructure Engineer

Ashburn, VA
onsite
Temporary
30 - 48 USD / Hourly
This is a Tuesday through Saturday shift, 10am to 6pm in Ashburn, leading infrastructure and operations for a data center site. There is opportunity for long term contract and possible conversion to permanent · Manages infrastructure installation requests from initiation to closure· Reports to the Infrastructure Manager.· Supports building Power Downs/Single Sided Events.· Certify infrastructure network connections and peripherals prior to handing off to DCS.· Interface with the BAU team to provide any additional infrastructure· Interface with the BU’s, Hines engineering.· Coordinates work requests with electrical contractor to ensure all Service Levels are met.· Provides detailed estimates of assigned projects, documents requirements through direct communication with other members of IT or Project Management team as well as interpretation of schematics and drawings.· Create Tickets/TCMs & monitor for approval, Closeout/Cancel them once work is complete.· Coordinate power remediation from start to completion.· Assist with rack level capacity management and MOA monitoring.· Participate in any and all meetings pertaining to BAU or projects INF work.· Provides Root Cause Analysis reports regarding power issues.· Understanding of the Power and Cooling of a 2N+1 Data Center.· Management of M&E Vendors.· RPP surveys for Single sided events.· Creation of GPC notifications.· Incident Management· Coordinate the Infrastructure Installs including but not limited to the following:<ul><li>Survey for Power installs.</li><li>Infrastructure & Rack installs.</li><li>Survey for Infrastructure Cabling (Fiber and copper).</li><li>New Data Center Build-outs.</li><li>Responsible for the ordering of all infrastructure materials.</li><li>Responsible for tracking Purchase Orders.</li><li>Tracking Infrastructure Stock.</li><li>Storeroom Management.</li></ul>
2026-04-07T00:00:00Z

Security Engineer

Washington, DC
onsite
Temporary
57 - 92 USD / Hourly
OverviewWe are seeking an experienced Security Engineer to design, implement, and support security controls across enterprise systems, cloud environments, and networks. This role focuses on threat detection, vulnerability management, incident response, and maintaining strong security posture across the organization. The ideal candidate has hands‑on experience with modern security tools, cloud platforms, and industry best practices. Responsibilities<ul><li>Implement and maintain security tools including EDR, SIEM, vulnerability scanners, and identity security solutions.</li><li>Monitor security events, analyze alerts, and respond to potential threats.</li><li>Conduct security assessments, vulnerability scans, and remediation planning.</li><li>Support security operations including incident triage, investigations, and documentation.</li><li>Maintain and improve cloud and on‑prem security configurations (AWS, Azure, O365, firewalls, network appliances).</li><li>Develop and enforce security policies, standards, and technical controls.</li><li>Support IAM processes including MFA enforcement, privilege management, and access reviews.</li><li>Partner with Infrastructure, Cloud, and DevOps teams to ensure secure architectures.</li><li>Contribute to security automation, hardening, and continuous improvement initiatives.</li></ul>
2026-04-10T00:00:00Z

Security Engineer

Falls Church, VA
onsite
Temporary
57 - 95 USD / Hourly
OverviewWe are seeking an experienced Security Engineer to design, implement, and support security controls across enterprise systems, cloud environments, and networks. This role focuses on threat detection, vulnerability management, incident response, and maintaining strong security posture across the organization. The ideal candidate has hands‑on experience with modern security tools, cloud platforms, and industry best practices. Responsibilities<ul><li>Implement and maintain security tools including EDR, SIEM, vulnerability scanners, and identity security solutions.</li><li>Monitor security events, analyze alerts, and respond to potential threats.</li><li>Conduct security assessments, vulnerability scans, and remediation planning.</li><li>Support security operations including incident triage, investigations, and documentation.</li><li>Maintain and improve cloud and on‑prem security configurations (AWS, Azure, O365, firewalls, network appliances).</li><li>Develop and enforce security policies, standards, and technical controls.</li><li>Support IAM processes including MFA enforcement, privilege management, and access reviews.</li><li>Partner with Infrastructure, Cloud, and DevOps teams to ensure secure architectures.</li><li>Contribute to security automation, hardening, and continuous improvement initiatives.</li></ul>
2026-04-10T00:00:00Z

Security Engineer

Chevy Chase, MD
onsite
Temporary
57 - 92 USD / Hourly
OverviewWe are seeking an experienced Security Engineer to design, implement, and support security controls across enterprise systems, cloud environments, and networks. This role focuses on threat detection, vulnerability management, incident response, and maintaining strong security posture across the organization. The ideal candidate has hands‑on experience with modern security tools, cloud platforms, and industry best practices. Responsibilities<ul><li>Implement and maintain security tools including EDR, SIEM, vulnerability scanners, and identity security solutions.</li><li>Monitor security events, analyze alerts, and respond to potential threats.</li><li>Conduct security assessments, vulnerability scans, and remediation planning.</li><li>Support security operations including incident triage, investigations, and documentation.</li><li>Maintain and improve cloud and on‑prem security configurations (AWS, Azure, O365, firewalls, network appliances).</li><li>Develop and enforce security policies, standards, and technical controls.</li><li>Support IAM processes including MFA enforcement, privilege management, and access reviews.</li><li>Partner with Infrastructure, Cloud, and DevOps teams to ensure secure architectures.</li><li>Contribute to security automation, hardening, and continuous improvement initiatives.</li></ul>
2026-04-10T00:00:00Z

Security Engineer

Baltimore, MD
onsite
Temporary
57 - 92 USD / Hourly
OverviewWe are seeking an experienced Security Engineer to design, implement, and support security controls across enterprise systems, cloud environments, and networks. This role focuses on threat detection, vulnerability management, incident response, and maintaining strong security posture across the organization. The ideal candidate has hands‑on experience with modern security tools, cloud platforms, and industry best practices. Responsibilities<ul><li>Implement and maintain security tools including EDR, SIEM, vulnerability scanners, and identity security solutions.</li><li>Monitor security events, analyze alerts, and respond to potential threats.</li><li>Conduct security assessments, vulnerability scans, and remediation planning.</li><li>Support security operations including incident triage, investigations, and documentation.</li><li>Maintain and improve cloud and on‑prem security configurations (AWS, Azure, O365, firewalls, network appliances).</li><li>Develop and enforce security policies, standards, and technical controls.</li><li>Support IAM processes including MFA enforcement, privilege management, and access reviews.</li><li>Partner with Infrastructure, Cloud, and DevOps teams to ensure secure architectures.</li><li>Contribute to security automation, hardening, and continuous improvement initiatives.</li></ul>
2026-04-10T00:00:00Z

Help Desk/Desktop Support Analyst

Washington, DC
onsite
Temporary
51.4615 - 59.587 USD / Hourly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Washington, District of Columbia. In this role, you will provide technical support and troubleshooting assistance to ensure smooth operations for our users. This is a long-term contract position offering an excellent opportunity to showcase and enhance your IT support skills. Responsibilities: • Provide first-line technical support to users, addressing hardware, software, and network-related issues. • Manage and resolve service desk tickets efficiently, ensuring timely follow-up and documentation. • Troubleshoot and resolve issues related to Microsoft Windows 10 and related applications. • Administer user accounts and permissions through Active Directory. • Assist with configuring and maintaining desktop systems to meet organizational needs. • Perform basic troubleshooting for system errors and connectivity problems. • Collaborate with other IT teams to escalate and resolve complex technical issues. • Maintain accurate records of issues and their resolutions in the service management system.
2026-03-23T00:00:00Z

Cyber Security Engineer

Washington, DC
onsite
Temporary
40.5 - 46.2 USD / Hourly
About the Opportunity:Our team is seeking a skilled Cyber Security Engineer for a contract position supporting a major client in the Washington, DC area. This is an exciting opportunity to join a team dedicated to safeguarding complex enterprise environments using industry-leading security solutions.Key Responsibilities:<ul><li>Design, implement, and manage security infrastructure utilizing popular cyber security tools such as Splunk, Palo Alto Networks, CrowdStrike, Tenable Nessus, and Cisco Firepower.</li><li>Monitor network and system security, identify vulnerabilities, and respond to threats and incidents in real-time.</li><li>Collaborate cross-functionally to establish and enforce security best practices, policies, and standards.</li><li>Conduct regular vulnerability assessments, penetration tests, and risk analyses.</li><li>Maintain and optimize security event monitoring and incident response workflows.</li></ul>
2026-04-06T00:00:00Z

Help Desk Call Center Support

Herndon, VA
onsite
Temporary
16 - 19 USD / Hourly
We are looking for a dedicated Help Desk Call Center Support team member to join our team in Reston, Virginia. In this Contract role, you will be responsible for delivering exceptional technical assistance and customer service through inbound and outbound calls. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a great opportunity to make a meaningful impact. Responsibilities: • Respond promptly to inbound and outbound customer calls, providing accurate technical support and solutions. • Utilize service desk ticketing systems to document issues and track resolutions effectively. • Troubleshoot and resolve technical problems related to software, hardware, and network connectivity. • Maintain a high level of customer satisfaction by delivering clear and thorough communication. • Collaborate with team members to escalate complex issues when necessary. • Ensure all customer inquiries are handled within established service level agreements (SLAs). • Provide guidance and education to users on best practices and system usage. • Monitor and prioritize incoming requests to ensure timely and efficient service delivery. • Participate in ongoing training to stay updated on emerging technologies and support processes.
2026-03-26T00:00:00Z

Cloud Engineer

Falls Church, VA
onsite
Temporary
60 - 110 USD / Hourly
We are seeking a Cloud Engineer to support the design, deployment, and maintenance of cloud infrastructure across our environments. This role focuses on building reliable, secure, and scalable cloud solutions while assisting development and IT teams with day‑to‑day cloud operations.Responsibilities<ul><li>Deploy, configure, and manage cloud resources in AWS/Azure/GCP.</li><li>Maintain CI/CD pipelines and automate infrastructure tasks using tools such as Terraform, CloudFormation, or similar.</li><li>Monitor system performance, reliability, cost, and security posture across cloud workloads.</li><li>Support containerized applications (Docker/Kubernetes) and troubleshoot environment issues.</li><li>Implement cloud security best practices, including IAM, logging, patching, and network controls.</li><li>Assist with incident response, cloud migrations, and environment optimization.</li><li>Collaborate with engineering and IT teams to support application deployments and cloud operations.</li></ul>
2026-04-10T00:00:00Z

Cloud Engineer

Baltimore, MD
onsite
Temporary
60 - 110 USD / Hourly
We are seeking a Cloud Engineer to support the design, deployment, and maintenance of cloud infrastructure across our environments. This role focuses on building reliable, secure, and scalable cloud solutions while assisting development and IT teams with day‑to‑day cloud operations.Responsibilities<ul><li>Deploy, configure, and manage cloud resources in AWS/Azure/GCP.</li><li>Maintain CI/CD pipelines and automate infrastructure tasks using tools such as Terraform, CloudFormation, or similar.</li><li>Monitor system performance, reliability, cost, and security posture across cloud workloads.</li><li>Support containerized applications (Docker/Kubernetes) and troubleshoot environment issues.</li><li>Implement cloud security best practices, including IAM, logging, patching, and network controls.</li><li>Assist with incident response, cloud migrations, and environment optimization.</li><li>Collaborate with engineering and IT teams to support application deployments and cloud operations.</li></ul>
2026-04-10T00:00:00Z

Cloud Engineer

Bethesda, MD
onsite
Temporary
60 - 110 USD / Hourly
We are seeking a Cloud Engineer to support the design, deployment, and maintenance of cloud infrastructure across our environments. This role focuses on building reliable, secure, and scalable cloud solutions while assisting development and IT teams with day‑to‑day cloud operations.Responsibilities<ul><li>Deploy, configure, and manage cloud resources in AWS/Azure/GCP.</li><li>Maintain CI/CD pipelines and automate infrastructure tasks using tools such as Terraform, CloudFormation, or similar.</li><li>Monitor system performance, reliability, cost, and security posture across cloud workloads.</li><li>Support containerized applications (Docker/Kubernetes) and troubleshoot environment issues.</li><li>Implement cloud security best practices, including IAM, logging, patching, and network controls.</li><li>Assist with incident response, cloud migrations, and environment optimization.</li><li>Collaborate with engineering and IT teams to support application deployments and cloud operations.</li></ul>
2026-04-10T00:00:00Z

Cloud Engineer

Washington, DC
onsite
Temporary
60 - 110 USD / Hourly
We are seeking a Cloud Engineer to support the design, deployment, and maintenance of cloud infrastructure across our environments. This role focuses on building reliable, secure, and scalable cloud solutions while assisting development and IT teams with day‑to‑day cloud operations.Responsibilities<ul><li>Deploy, configure, and manage cloud resources in AWS/Azure/GCP.</li><li>Maintain CI/CD pipelines and automate infrastructure tasks using tools such as Terraform, CloudFormation, or similar.</li><li>Monitor system performance, reliability, cost, and security posture across cloud workloads.</li><li>Support containerized applications (Docker/Kubernetes) and troubleshoot environment issues.</li><li>Implement cloud security best practices, including IAM, logging, patching, and network controls.</li><li>Assist with incident response, cloud migrations, and environment optimization.</li><li>Collaborate with engineering and IT teams to support application deployments and cloud operations.</li></ul>
2026-04-10T00:00:00Z

Cyber Secruity Engineer

McLean, VA
onsite
Temporary
45.05 - 50.01 USD / Hourly
About the Opportunity:Our team is seeking a skilled Cyber Security Engineer for a contract position supporting a major client in the Washington, DC area. This is an exciting opportunity to join a team dedicated to safeguarding complex enterprise environments using industry-leading security solutions.Key Responsibilities:<ul><li>Design, implement, and manage security infrastructure utilizing popular cyber security tools such as Splunk, Palo Alto Networks, CrowdStrike, Tenable Nessus, and Cisco Firepower.</li><li>Monitor network and system security, identify vulnerabilities, and respond to threats and incidents in real-time.</li><li>Collaborate cross-functionally to establish and enforce security best practices, policies, and standards.</li><li>Conduct regular vulnerability assessments, penetration tests, and risk analyses.</li><li>Maintain and optimize security event monitoring and incident response workflows.</li></ul>
2026-04-06T00:00:00Z

Sales Support

Bethesda, MD
onsite
Temporary
18 - 22 USD / Hourly
Our company is seeking a detail-oriented Sales Support Specialist to join our dynamic sales team. This role is responsible for assisting account managers and sales executives in driving revenue growth by streamlining processes, managing customer inquiries, and supporting sales operations. Responsibilities: • Prepare sales reports, proposals, and presentations. • Maintain CRM databases and update client information. • Process sales orders and ensure accuracy in documentation. • Coordinate communication between sales, marketing, and operations teams. • Assist with client follow-ups and post-sale support.
2026-04-01T00:00:00Z

Sales Support

Hyattsville, MD
onsite
Temporary
18 - 22 USD / Hourly
Our company is seeking a detail-oriented Sales Support Specialist to join our dynamic sales team. This role is responsible for assisting account managers and sales executives in driving revenue growth by streamlining processes, managing customer inquiries, and supporting sales operations. This position requires organizational skills, attention to detail, and a customer-focused attitude. Responsibilities: • Prepare sales reports, proposals, and presentations. • Maintain CRM databases and update client information. • Process sales orders and ensure accuracy in documentation. • Coordinate communication between sales, marketing, and operations teams. • Assist with client follow-ups and post-sale support.
2026-04-01T00:00:00Z

Sales Support

Gaithersburg, MD
onsite
Temporary
18 - 22 USD / Hourly
Our team is seeking a detail-oriented Sales Support Specialist to provide essential administrative and operational support to our sales department. This position is critical in ensuring the efficiency of our sales processes and an excellent client experience. This position requires organizational skills, attention to detail, and a customer-focused attitude. Responsibilities: • Prepare sales reports, proposals, and presentations. • Maintain CRM databases and update client information. • Process sales orders and ensure accuracy in documentation. • Coordinate communication between sales, marketing, and operations teams. • Assist with client follow-ups and post-sale support.
2026-04-01T00:00:00Z

Sales Support

Rockville, MD
onsite
Temporary
18 - 22 USD / Hourly
Our company is seeking a detail-oriented and proactive Sales Support Specialist to join our growing team. This role will play a vital part in supporting the sales department and ensuring a seamless client experience from prospecting through post-sale. This position requires organizational skills, attention to detail, and a customer-focused attitude. Responsibilities:• Prepare sales reports, proposals, and presentations.• Maintain CRM databases and update client information.• Process sales orders and ensure accuracy in documentation.• Coordinate communication between sales, marketing, and operations teams.• Assist with client follow-ups and post-sale support
2026-04-01T00:00:00Z

Sales Support

Rockville, MD
onsite
Temporary
18 - 22 USD / Hourly
Our company is seeking a detail-oriented and proactive Sales Support Specialist to join our growing team. This role will play a vital part in supporting the sales department and ensuring a seamless client experience from prospecting through post-sale. This position requires organizational skills, attention to detail, and a customer-focused attitude. Responsibilities:• Prepare sales reports, proposals, and presentations.• Maintain CRM databases and update client information.• Process sales orders and ensure accuracy in documentation.• Coordinate communication between sales, marketing, and operations teams.• Assist with client follow-ups and post-sale support.
2026-04-01T00:00:00Z