Results for It Support Engineer Jobs in Bowie, MD

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Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 28 USD / Hourly
We are seeking a Customer Support Specialist to join our team and deliver outstanding service to customers through timely, professional, and solutions-focused support. This role delivers responsive customer service while resolving inquiries and documenting interactions accurately. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-10-07T00:00:00Z

Systems Engineer

Arlington, VA
onsite
Temporary to Hire
59.375 - 68.75 USD / Hourly
We are seeking a Systems Engineer to join our professional services team located in Arlington, Virginia, 22201, United States. In this role, you will be involved in a variety of tasks including independent projects to enhance or rectify issues within our IT infrastructure, daily management of servers and networks, and collaboration with the IT Help Desk to ensure superior customer service. Responsibilities: • Execute independent projects to augment functionality or resolve problems within the IT infrastructure • Participate in the daily management, monitoring, and maintenance of servers, networks, and other infrastructure technology • Collaborate with the IT Help Desk and its team members to ensure the highest degree of customer service • Regularly report to IT Management on network performance, incident trends, projects, problems, and activities • Act as the Problem Owner for IT system faults, including issue identification, coordination of staff, and vendors to assist in problem resolution • Create departmental and team procedures, installation documentation, and work instructions as needed • Perform monthly patching of Windows servers and laptops • Assist other technicians and IT team members with installation, configuration, maintenance, and troubleshooting problems • Monitor and report on daily system backups • Assist in managing the user environment, actively monitoring corporate servers and applications • Work as needed on IT projects to ensure customer needs are met in a courteous and professional manner. This role offers a contract to hire employment opportunity.
2026-10-01T00:00:00Z

Help Desk/Desktop Support Analyst

Mclean, VA
remote
Temporary to Hire
18.2115 - 21.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users. This Contract to permanent opportunity is well suited to someone who enjoys resolving hardware, software, and access-related issues while delivering detail-oriented customer service. The ideal candidate brings strong desktop support experience, works effectively in a structured environment, and is prepared to meet eligibility requirements associated with supporting federally aligned work. Responsibilities:• Provide day-to-day assistance to users by diagnosing and resolving desktop, laptop, operating system, and common application issues.• Manage incoming service requests through the ticketing system, prioritize tasks appropriately, and maintain accurate case updates through resolution.• Support Windows-based environments by troubleshooting performance problems, login issues, and general workstation functionality.• Assist with account access and directory-related tasks, including user support connected to Active Directory environments.• Deliver technical guidance on Microsoft Office applications, including routine support for Excel and other core productivity tools.• Escalate complex incidents when needed and work with internal teams to ensure timely restoration of service.• Document troubleshooting steps, solutions, and recurring issues to improve service consistency and knowledge sharing.• Contribute to a reliable end-user support experience by communicating clearly, setting expectations, and following established service procedures.
2026-10-07T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
The Sales Support Specialist provides administrative and operational support to the sales team to help drive revenue and ensure a smooth customer experience. This role assists with order processing, customer communication, reporting, documentation, and coordination across internal departments. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow-ups and internal coordination</li></ul>
2026-10-07T00:00:00Z

Network Engineer

Baltimore, MD
onsite
Temporary / Contract
55.4135 - 64.163 USD / Hourly
We are looking for a Network Engineer to support and strengthen enterprise networking operations in Baltimore, Maryland. This long-term contract opportunity is suited for a detail-oriented individual who can maintain reliable connectivity, improve network performance, and help deliver secure infrastructure that supports daily business needs. The role involves hands-on technical work across installation, troubleshooting, optimization, and end-user support within a complex networking environment. Responsibilities: • Monitor network health and take proactive steps to maintain stable, high-performing connectivity across infrastructure. • Install, configure, and support core networking equipment, including Cisco routers, firewalls, and related components. • Troubleshoot incidents involving routing, firewall policies, and general network access to minimize service disruptions. • Evaluate existing network architecture and recommend improvements that enhance reliability, security, and scalability. • Administer and optimize routing protocols such as BGP to support efficient traffic flow between networks. • Maintain and support security platforms including Palo Alto firewalls and Cisco ASA devices in alignment with operational requirements. • Create and update technical documentation covering configurations, procedures, and support practices for network environments. • Provide technical guidance and user support related to network connectivity, infrastructure usage, and operational best practices.
2026-09-24T00:00:00Z

Systems Admin / Tier 3 Support

Baltimore, MD
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for an experienced Systems Admin / Tier-3 Support specialist to join a healthcare-focused organization in Baltimore, Maryland. This Long-term Contract opportunity is ideal for someone who thrives in a hands-on technical environment, takes initiative, and can provide advanced support across core infrastructure and end-user systems. The role supports a distributed organization with a sizable user base and multiple sites, requiring strong expertise in Microsoft technologies, endpoint administration, and hybrid identity management. You will work closely with a collaborative IT team while serving as a senior escalation point and helping strengthen day-to-day operational stability. Responsibilities: • Oversee administration of core IT platforms, including help desk tools, endpoint management solutions, backup systems, and patch deployment processes. • Maintain and support a hybrid identity environment with a strong emphasis on on-premises Active Directory, including user and computer administration, group policy management, permissions, and security group oversight. • Manage Microsoft 365 administration tasks such as identity configuration, portal administration, synchronization with Azure AD, conditional access, and group-based settings. • Perform advanced troubleshooting and resolution for escalated infrastructure, systems, and endpoint issues across a multi-site environment. • Support ongoing server and workstation maintenance to help ensure reliable performance, system availability, and compliance with operational standards. • Contribute to cloud adoption efforts by identifying and assisting with opportunities to transition appropriate on-premises services to cloud-based platforms. • Handle selected security and configuration-related activities as part of broader systems administration responsibilities. • Provide guidance and technical mentorship to entry-level IT team members while acting as a senior resource for complex support needs.
2026-10-14T00:00:00Z

6 results for It Support Engineer in Bowie, MD