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13 results for It Support Engineer in Bowie, MD

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. This position provides timely customer support, resolves customer inquiries, and maintains accurate records of all interactions. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner. </li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Deskside Support Technician (Tier II)

Washington, DC
onsite
Temporary / Contract
33 - 38 USD / Hourly
Deskside Support Technician II – Public TrustLocation: Washington, DCWork Arrangement: Onsite – 5 days per weekClearance Requirement: Active Public Trust required (Secret Clearance highly desired) Position OverviewWe are seeking a customer-focused Deskside Support Technician II to provide hands-on technical support within a large enterprise IT environment supporting federal operations in Washington, DC. This role supports end users across multiple office locations and requires strong troubleshooting skills, professionalism, and the ability to operate independently in a fast-paced support environment.The ideal candidate brings prior experience delivering Tier II support in Windows-based enterprise environments, with strong communication skills and a service-oriented mindset. This role includes direct interaction with end users, senior leadership offices, and cross-functional IT teams while supporting mission-critical systems and maintaining high service standards. Key ResponsibilitiesDeskside Support & Troubleshooting<ul><li>Provide onsite Tier II deskside support for end-user incidents and service requests</li><li>Troubleshoot and resolve issues involving:</li><li>Windows desktops and laptops</li><li>Microsoft Office applications</li><li>Outlook and Exchange</li><li>Printers and peripherals</li><li>Perform hardware break/fix activities including replacement of failed components such as hard drives and batteries</li></ul>Endpoint & Software Support<ul><li>Install and support specialty applications not packaged within SCCM</li><li>Remove devices from the network in accordance with security directives</li><li>Support printer troubleshooting, toner replacement, and device maintenance</li></ul>Customer Service & Ticket Management<ul><li>Maintain accurate updates within the ITSM ticketing system</li><li>Prioritize incidents based on SLA requirements and customer impact</li><li>Deliver high-touch “white glove” support for senior leadership offices</li><li>Provide timely, professional communication throughout issue resolution</li></ul>Operational Support<ul><li>Support users across multiple buildings within Washington, DC</li><li>Collaborate with service desk and infrastructure teams to resolve escalated issues</li><li>Participate in occasional after-hours support activities when required</li></ul>
2026-06-15T00:00:00Z

Sales Support Specialist

Gaithersburg, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team and help drive operational efficiency. This role will be responsible for assisting with customer communications, preparing sales documents, maintaining records, processing orders, and ensuring a high level of internal and external service. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Hyattsville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a highly organized and customer-focused Sales Support Specialist to assist our sales team with daily operations, client communication, order processing, reporting, and administrative coordination. This role plays an important part in helping the sales function run efficiently while supporting a positive customer experience. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team and help drive operational efficiency. This role will be responsible for assisting with customer communications, preparing sales documents, maintaining records, processing orders, and ensuring a high level of internal and external service Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Bethesda, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a highly organized and customer-focused Sales Support Specialist to assist our sales team with daily operations, client communication, order processing, reporting, and administrative coordination. This role plays an important part in helping the sales function run efficiently while supporting a positive customer experience. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team and help drive operational efficiency. This role will be responsible for assisting with customer communications, preparing sales documents, maintaining records, processing orders, and ensuring a high level of internal and external service. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

AntiVirus Engineer/Security Analyst

Washington, DC
onsite
Temporary / Contract
45 - 50 USD / Hourly
Antivirus Engineer/Security AnalystLocation: Onsite in Washington D.C.Duration: 6 month contract (Potential for conversion) This role will focus on enterprise endpoint security and anti-virus operations supporting both workstation and server environments. You will work with centralized security tools managing policies, deployments, and incident response for malware and endpoint protection events Responsibilities:• Manage deployment and configuration of enterprise anti-virus solutions across endpoints• Administer centralized policies, updates, and protection settings• Monitor and remediate malware incidents including root cause analysis• Perform system health checks, scans, and compliance reporting• Support security operations aligned with federal and zero-trust standards
2026-07-01T00:00:00Z

Cloud Engineer

Washington, DC
onsite
Temporary / Contract
55 - 60 USD / Hourly
Senior Cloud Engineer – Observability & Performance EngineeringLocation: Washington, DC 20549Work Arrangement: Fully OnsiteClearance Requirement: Ability to obtain and maintain Public Trust Position OverviewWe are seeking a highly experienced Cloud Engineer (Observability) to lead the engineering, optimization, and operational maturity of enterprise observability platforms across hybrid cloud and containerized environments.This role is ideal for a hands-on engineer with deep expertise in Datadog, distributed tracing, APM, cloud monitoring, performance engineering, and site reliability practices. The successful candidate will partner with infrastructure, cloud, platform, and application teams to improve operational visibility, reduce alert fatigue, accelerate incident resolution, and drive data-informed operational decisions. Key ResponsibilitiesObservability Platform Engineering<ul><li>Engineer and operate enterprise observability solutions including:</li><li>Metrics</li><li>Logs</li><li>Distributed tracing</li><li>APM</li><li>Real User Monitoring (RUM)</li><li>Synthetic monitoring</li><li>Network monitoring</li><li>Build and optimize dashboards, alerts, SLOs, and SLIs</li><li>Implement OpenTelemetry and language-specific instrumentation</li><li>Integrate observability tooling with ServiceNow, CI/CD pipelines, and incident management workflows</li><li>Establish and maintain telemetry tagging standards and governance</li></ul>Cloud & Container Monitoring<ul><li>Design monitoring solutions for Azure and AWS workloads</li><li>Implement observability for:</li><li>Serverless services</li><li>Managed databases</li><li>Networking</li><li>Identity services</li><li>Cloud-native platforms</li><li>Support Kubernetes and OpenShift monitoring including clusters, nodes, workloads, and service mesh environments</li><li>Develop reusable observability modules using Infrastructure-as-Code</li></ul>Performance Engineering & Reliability<ul><li>Lead investigation and remediation of performance, latency, reliability, and capacity issues</li><li>Utilize APM, profiling, distributed tracing, and database analytics to identify bottlenecks</li><li>Define trace-based alerting and deployment correlation strategies</li><li>Support major incident response activities and root cause analysis efforts</li></ul>Capacity Planning & Operational Excellence<ul><li>Analyze telemetry and capacity trends to identify risks and opportunities</li><li>Develop reporting and dashboards for leadership and engineering teams</li><li>Improve alert quality, monitoring coverage, and operational maturity</li><li>Support enterprise SLA, KPI, and availability objectives</li></ul>
2026-07-01T00:00:00Z

Cloud Engineer

Herndon, VA
onsite
Permanent / Full Time
150000 - 185000 USD / Yearly
We are looking for a Cloud Engineer to help create resilient, modern cloud solutions that support large-scale, event-driven workloads in Northern, Virginia. This position combines technical architecture, hands-on engineering, and close collaboration with stakeholders to deliver secure, high-performing systems. The role is ideal for someone who can balance strategic thinking with practical execution while guiding teams and strengthening client partnerships. Responsibilities:• Create and refine cloud-native, serverless solutions designed to support high-throughput data processing and event-based applications.• Work directly with stakeholders to understand operational goals, identify limitations, and recommend effective technical approaches.• Provide technical guidance to decision-makers by evaluating options, outlining risks, and helping resolve complex engineering issues.• Build trusted relationships with clients and contribute to team growth through mentorship, collaboration, and technical leadership.• Remain actively involved in delivery by participating in architecture reviews, overseeing implementation quality, and developing prototypes when needed.• Investigate production issues and optimize system reliability, scalability, and overall performance across cloud environments.
2026-06-25T00:00:00Z

SAN Engineer

Washington, DC
onsite
Temporary / Contract
47 - 52 USD / Hourly
Network Storage Engineer – SAN / Cisco MDS / NexusLocation: Washington, DC 20549Work Arrangement: Full OnsiteClearance Requirement: Ability to obtain and maintain Public Trust Position OverviewWe are seeking a highly experienced Network Storage Engineer to support enterprise SAN infrastructure and mission-critical storage network operations within a complex federal environment in Washington, DC. This role is responsible for maintaining secure, reliable, and high-performing SAN connectivity across enterprise storage, virtualization, replication, and backup environments. The ideal candidate brings deep expertise in Cisco MDS, Cisco Nexus, SAN administration, and data center operations, along with strong troubleshooting and operational support experience in highly available enterprise environments.eKey ResponsibilitiesSAN Fabric Administration & Engineering<ul><li>Administer and maintain enterprise SAN fabric infrastructure using Cisco MDS and Cisco Nexus platforms</li><li>Configure, deploy, and support SAN connectivity across enterprise storage systems</li><li>Execute SAN-related moves, adds, and changes in accordance with approved change control processes</li><li>Maintain SAN standards, configurations, topology diagrams, and operational documentation</li></ul>Connectivity & Performance Operations<ul><li>Manage SAN connectivity supporting:</li><li>Enterprise storage</li><li>Virtualization platforms</li><li>Replication services</li><li>Backup and recovery operations</li><li>Monitor SAN network health, availability, and performance</li><li>Perform capacity planning and performance tuning activities</li><li>Produce operational and performance reporting as required</li></ul>Incident Management & Troubleshooting<ul><li>Troubleshoot SAN connectivity and performance issues across enterprise environments</li><li>Coordinate incident response and escalations with storage, server, and vendor teams</li><li>Conduct root cause analysis and implement corrective actions</li><li>Participate in operational surge support and on-call response activities</li></ul>Compliance & Operational Readiness<ul><li>Ensure SAN operations align with enterprise security and compliance standards</li><li>Support disaster recovery and continuity objectives</li><li>Maintain audit-ready SOPs, implementation records, and infrastructure documentation</li><li>Collaborate with enterprise infrastructure and operations teams for integrated support</li></ul>
2026-06-29T00:00:00Z