8 results for Help Desk Lead in Bowie, MD

Help Desk Call Center Support

Herndon, VA
onsite
Temporary
16 - 19 USD / Hourly
We are looking for a dedicated Help Desk Call Center Support team member to join our team in Reston, Virginia. In this Contract role, you will be responsible for delivering exceptional technical assistance and customer service through inbound and outbound calls. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a great opportunity to make a meaningful impact. Responsibilities: • Respond promptly to inbound and outbound customer calls, providing accurate technical support and solutions. • Utilize service desk ticketing systems to document issues and track resolutions effectively. • Troubleshoot and resolve technical problems related to software, hardware, and network connectivity. • Maintain a high level of customer satisfaction by delivering clear and thorough communication. • Collaborate with team members to escalate complex issues when necessary. • Ensure all customer inquiries are handled within established service level agreements (SLAs). • Provide guidance and education to users on best practices and system usage. • Monitor and prioritize incoming requests to ensure timely and efficient service delivery. • Participate in ongoing training to stay updated on emerging technologies and support processes.
2026-03-26T00:00:00Z

Help Desk/Desktop Support Analyst

Washington, DC
onsite
Temporary
51.4615 - 59.587 USD / Hourly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Washington, District of Columbia. In this role, you will provide technical support and troubleshooting assistance to ensure smooth operations for our users. This is a long-term contract position offering an excellent opportunity to showcase and enhance your IT support skills. Responsibilities: • Provide first-line technical support to users, addressing hardware, software, and network-related issues. • Manage and resolve service desk tickets efficiently, ensuring timely follow-up and documentation. • Troubleshoot and resolve issues related to Microsoft Windows 10 and related applications. • Administer user accounts and permissions through Active Directory. • Assist with configuring and maintaining desktop systems to meet organizational needs. • Perform basic troubleshooting for system errors and connectivity problems. • Collaborate with other IT teams to escalate and resolve complex technical issues. • Maintain accurate records of issues and their resolutions in the service management system.
2026-03-23T00:00:00Z

Help Desk/Desktop Support Analyst

Alexandria, VA
onsite
Temporary
25 - 30 USD / Hourly
Robert Half is seeking a Help Desk / IT Support Specialist to support a local government client. This role will support a smaller, high-touch service desk environment, providing hands-on technical support to end users across the organization. You’ll play a key role in ensuring a seamless user experience by troubleshooting day-to-day technical issues, managing tickets, and supporting both hardware and software needs. This is a great opportunity for someone who enjoys working directly with users and delivering a high level of customer service. Duration: Contract position (W2 only)Location: 100% Onsite in Redmond, Washington Pay rate: up to $30/hourly Key Responsibilities<ul><li>Serve as the first point of contact for end-user technical support via phone, email, and ticketing system </li><li>Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity (including Wi-Fi) </li><li>Support and maintain Windows OS environments </li><li>Perform Active Directory administration, including password resets, account setup, and access management </li><li>Assist with device imaging, deployment, and management using SCCM </li><li>Accurately document tickets, resolutions, and processes within the ticketing system </li><li>Provide white-glove support to ensure a positive end-user experience </li><li>Communicate technical solutions clearly to both technical and non-technical users </li><li>Escalate complex issues to appropriate teams when needed </li></ul>
2026-03-31T00:00:00Z

Help Desk Analyst I

Herndon, VA
onsite
Temporary
20.9 - 24.2 USD / Hourly
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis in Reston, Virginia. This position involves providing technical support for hardware and software issues, as well as troubleshooting basic network problems. The ideal candidate will have a proactive approach to resolving tickets and ensuring smooth IT operations. Responsibilities: • Respond to and resolve day-to-day technical support requests, including hardware and software-related issues. • Troubleshoot Wi-Fi connectivity problems and provide efficient solutions. • Manage password resets and assist users with account recovery. • Perform light Active Directory tasks, such as user account modifications. • Triage and escalate complex tickets to higher-level support teams. • Maintain detailed records of support activities and ticket resolutions. • Assist in diagnosing and resolving basic networking issues. • Provide exceptional customer service while addressing user concerns. • Identify recurring issues and suggest improvements to prevent future occurrences. • Collaborate with team members to ensure seamless IT operations across the organization.
2026-02-26T00:00:00Z

Deskside Support Technician

Washington, DC
onsite
Temporary
38.43 - 38.43 USD / Hourly
We are seeking an experienced Deskside Support Technician (Tier II) to provide high‑quality technical support across multiple Federal offices. This role supports critical agency operations by ensuring reliable workstation performance, rapid issue resolution, and exceptional customer engagement for both standard users and senior leadership.The ideal candidate brings strong Tier II troubleshooting skills, deep familiarity with Windows enterprise environments, and the ability to deliver timely, professional support in a customer‑focused, mission‑driven setting. This position requires working independently across multiple buildings, prioritizing tickets based on urgency and impact, and maintaining meticulous documentation in an ITSM system. Key Responsibilities:· Provide deskside support for DOJ users, responding to dispatched tickets and walk-up issues with professionalism and urgency.· Perform break/fix repair on laptops, desktops, and related hardware, including hard drive and battery replacements.· Install and configure specialty software applications not distributed through SCCM.· Remove or disable devices on the network at the direction of Security.· Troubleshoot and resolve printer issues, including diagnosing hardware faults and installing toner.· Deliver “white glove” support to DOJ senior management and leadership offices with timely, polished, and customer-first execution.· Maintain accurate, up-to-date documentation within the ITSM ticketing system to meet SLA and performance reporting standards.· Work across multiple Washington, DC buildings independently, managing daily priorities without direct oversight.· Support standard DOJ technology environments including Windows 10, Microsoft Office, Exchange/Outlook, and common enterprise productivity tools.
2026-03-03T00:00:00Z

Desktop Support Analyst

Cambridge, MD
onsite
Temporary
25 - 41 USD / Hourly
Responsible for maintaining customer satisfaction for overall IT support for designated site(s)· Responsible for troubleshooting and resolving hardware, software and network issues· Responsible for Plant Systems support including vendor collaboration and troubleshooting· Responsible to collaboration between multiple teams for continuous improvement· Responsible for cyber security compliance related to OS updates, patches and maintenance· Responsible for site level incident management and point of escalation· Responsible for hardware configuration and deployment for employee onboarding· Responsible for hardware asset management for equipment inventory and end of lifemanagement· Responsible for completing and filing system-related documentation· Must maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems
2026-02-27T00:00:00Z

Medical Front Desk Coordinator

Glen Burnie, MD
onsite
Temporary
17 - 20 USD / Hourly
Key Responsibilities:· Greet patients and visitors, providing a warm and welcoming atmosphere in the office or clinic.· Schedule and confirm patient appointments, manage cancellations, and maintain accurate calendars for healthcare providers.· Process patient intake forms, verify insurance information, and maintain electronic health records (EHR).· Answer and direct calls professionally, take detailed messages, and follow up with patients as needed.· Liaise between patients, healthcare providers, and medical staff to ensure smooth operations.· Ensure reception and waiting areas are clean, organized, and properly stocked with informational materials. · Follow HIPAA regulations and office policies to maintain confidentiality and professionalism.
2026-03-31T00:00:00Z

Front Desk Coordinator

Towson, MD
onsite
Temporary
16 - 22 USD / Hourly
The Front Desk Coordinator is responsible for managing the front desk area, serving as the first point of contact for visitors, clients, and staff. This role involves providing excellent customer service, handling administrative tasks, and ensuring smooth day-to-day front office operations. Key Responsibilities:<ul><li>Greet and assist visitors in a professional and friendly manner</li><li>Answer, screen, and direct incoming phone calls</li><li>Manage appointment scheduling and maintain calendars</li><li>Handle incoming and outgoing mail, packages, and deliveries</li><li>Maintain a clean, organized, and welcoming front desk area</li><li>Provide basic information to clients and direct inquiries appropriately</li><li>Perform administrative duties such as data entry, filing, and document management</li><li>Coordinate with other departments to support office operations</li><li>Monitor office supplies and place orders when needed</li><li>Ensure security procedures are followed (visitor logs, badges, etc.)</li></ul>
2026-03-17T00:00:00Z