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1 result for Help Desk Technician Ii in Boulder, CO
- Denver, CO
- onsite
- Temporary / Contract
- 26.125 - 30.25 USD / Hourly
- We are looking for a Desktop Support Analyst to provide hands-on and remote technical assistance for employees in Denver, Colorado and across additional office locations. This Long-term Contract position is ideal for someone who enjoys solving day-to-day end-user technology issues, delivering responsive service, and keeping support operations well documented. The role focuses on maintaining reliable desktop performance across Windows and macOS devices while helping users stay productive in a fast-paced services environment.<br><br>Responsibilities:<br>• Resolve first-level technical problems involving desktop and laptop systems, common business applications, printers, peripherals, and basic connectivity issues.<br>• Provide support for both Windows and macOS users, addressing hardware, software, and workstation-related concerns through onsite and remote assistance.<br>• Record, track, and update incidents in Freshservice, ensuring each request includes accurate notes, status updates, and resolution details.<br>• Manage a steady daily volume of support requests while balancing the needs of employees in the Denver office and staff working from other locations.<br>• Investigate issues related to Microsoft tools, desktop software, and Autodesk-based applications, identifying practical solutions or next steps.<br>• Prepare clear troubleshooting records and route more advanced problems to Tier II or other specialized support teams when additional expertise is needed.<br>• Assist with device rollouts, imaging, software installation, workstation preparation, and general end-user setup activities.<br>• Support user access needs through basic account assistance and contribute to smooth day-to-day desktop operations.<br>• Maintain clear communication throughout the support process so users understand progress, expected timelines, and outcomes.
- 2026-07-20T00:00:00Z