11 Results for It Service Coordinator Jobs in Boston, MA

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Service Operations Coordinator

Marlborough, MA
onsite
Permanent / Full Time
60500 - 70000 USD / Yearly
We are looking for a Service Operations Coordinator to join our team in the Marlborough, MA area. In this role, you will help keep service activities running smoothly by managing quotes, orders, billing-related tasks, and customer payment processing. This position works closely with service teams and customers to support parts coordination, maintain accurate records, and deliver responsive service throughout the order and payment cycle. Responsibilities:• Prepare and manage service-related quotations, customer orders, and billing documentation with accuracy and timeliness.• Enter and apply customer payments in company systems to support order release and service fulfillment.• Respond to customer questions regarding pricing, invoices, parts availability, and expected delivery timelines.• Coordinate the movement of service parts and assist internal teams with updates needed to complete service requests.• Track field part usage and maintain organized records to support operational visibility and planning.• Share service updates with customers when needed, including warranty-related information and completed documentation.• Follow established quality and compliance procedures aligned with applicable internal standards and regulated requirements.• Contribute to workflow improvements that increase efficiency across service operations and related administrative processes.• Keep required training current and provide general support to the broader service organization as business needs evolve.
2026-09-24T00:00:00Z

Customer Service Coordinator

Manchester, NH
onsite
Temporary / Contract
25.75 - 29.5 USD / Hourly
We are looking for a Customer Service Coordinator to support customer interactions and appointment management for a busy service operation in Manchester, New Hampshire. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and can balance incoming requests with scheduling priorities. The person in this role will serve as a key point of contact for customers while helping ensure service appointments and dispatch activities run smoothly. Responsibilities:• Respond to incoming customer calls with professionalism, provide service-related assistance, and address questions in a timely manner.• Coordinate service appointments by matching customer needs with technician availability and operational schedules.• Enter orders and service requests accurately into internal systems while maintaining complete and organized records.• Place outbound calls as needed to confirm appointments, share updates, and gather missing information from customers.• Work closely with dispatch and service teams to assign calls efficiently and support daily route or schedule adjustments.• Monitor appointment calendars and make changes when priorities shift, cancellations occur, or urgent requests arise.• Provide a high level of customer support by resolving routine concerns and escalating more complex issues when appropriate.
2026-10-28T00:00:00Z

Customer Service Representative

Haverhill, MA
onsite
Temporary / Contract
22.1635 - 25.663 USD / Hourly
We are looking for a Customer Service Representative to support day-to-day service operations. This long-term contract opportunity is ideal for someone who enjoys helping customers, managing high-volume communication, and keeping order information accurate. The person in this role will serve as a key point of contact for inbound and outbound interactions while delivering prompt, detail-oriented assistance. Responsibilities: • Handle incoming customer calls effectively, providing timely support and clear resolutions to questions and concerns. • Place outbound calls as needed to follow up on requests, confirm details, and maintain consistent communication with customers. • Enter and update customer orders accurately in internal systems to ensure smooth processing and fulfillment. • Respond to service inquiries by gathering information, clarifying needs, and guiding customers toward appropriate solutions. • Maintain detailed records of customer interactions, order activity, and follow-up actions for reference and reporting purposes. • Work across service channels to manage communication efficiently while meeting quality and response expectations.
2026-10-27T00:00:00Z

Customer Service Representative

Pawtucket, RI
onsite
Permanent / Full Time
50000 - 52000 USD / Yearly
We are looking for a Customer Service Representative to support order management, customer communication, and quote preparation from our Pawtucket based client. This role is ideal for someone who thrives in a fast-paced setting, stays organized across multiple priorities, and takes pride in delivering responsive, accurate service. The position works closely with internal teams and customers to address questions, resolve concerns, and help strengthen ongoing business relationships. Responsibilities:• Manage incoming customer orders with a high level of accuracy and ensure each request is entered and updated promptly.• Prepare pricing quotes and related customer documentation within expected turnaround times.• Coordinate with cross-functional teams to confirm order details, maintain data accuracy, and support smooth processing.• Partner with logistics and operations staff to help keep shipments and deliveries on schedule.• Support issue resolution efforts by assisting with follow-up actions and communicating updates clearly to customers.• Maintain customer account information, respond to inquiries professionally, and foster strong ongoing relationships.• Review inventory information and customer demand activity to help address availability questions and order status concerns.• Track open orders and backlogs, escalating concerns when needed to help meet service expectations.• Contribute to a cooperative team environment while assisting with additional projects and administrative tasks as assigned
2026-10-13T00:00:00Z

Customer Service Representative

Franklin, MA
onsite
Temporary / Contract
18 - 19.5 USD / Hourly
- Proficient in MS Office skills. - Familiarly with ticketing systems - Must demonstrate strong customer service skills (email/phone)and a positive “can-do” attitude. - Familiarity with CRM systems (P21 & Zendesk exp is preferred) Strong data entry skills. - Self-motivated, takes the initiative, a problem solver and possesses a sense of urgency. - A team player with a willingness to assist others and learn cross functional tasks. - Must have strong organizational skills, be detail oriented, and able to perform repetitive/multiple tasks with extremely high accuracy. - Solid verbal and written communication skills and the ability to interact professionally with diverse groups.(members/vendors/co-workers)
2026-10-28T00:00:00Z

Customer service representative

Fitchburg, MA
onsite
Permanent / Full Time
50000 - 52000 USD / Yearly
We are looking for a Customer Service Representative to support order management, customer communication, and account growth for a manufacturing business in Fitchburg, Massachusetts. This role combines strong service skills with administrative accuracy, helping customers receive timely information while ensuring orders, quotes, and related documentation are handled efficiently. The ideal candidate is organized, detail-oriented, and confident working with both customers and internal sales partners to maintain positive business relationships. Responsibilities:• Manage incoming customer orders from entry through fulfillment, monitor progress, and coordinate follow-up to help meet delivery expectations.• Build and maintain customer accounts by identifying opportunities to reconnect with prior clients and support outreach to prospective business contacts.• Strengthen long-term customer relationships by responding to needs promptly and contributing to retention and revenue growth efforts.• Recommend relevant products and additional solutions during customer interactions to encourage expanded sales and referral opportunities.• Work closely with regional sales leaders and sales representatives to address customer requests, resolve order concerns, and support active opportunities.• Review inactive or lost accounts, conduct follow-up communication, and help revive business where appropriate.• Prepare and verify customer information, quotations, and order details to support accurate processing and smooth coordination with shipping.• Handle initial lead response activities, share outcomes with internal stakeholders, and assist with marketing-related follow-up such as samples, mailings, and outreach calls.• Contribute to overall quality standards and provide additional administrative or customer support tasks as needed. For immediate consideration please reach out ASAP to Eric Lebow 508-205-2127 **This role is 100% in office M-F 8-5**
2026-10-01T00:00:00Z

Customer Service Representative

Nashua, NH
onsite
Temporary / Contract
17.25 - 21.25 USD / Hourly
We are looking for a Customer Service Representative to support patient-facing operations across urgent care and outpatient laboratory settings in Nashua, NH. This Long-term Contract opportunity is ideal for someone who enjoys helping patients, managing front-end access tasks, and working in a fast-paced healthcare environment. The role includes a rotating schedule that may involve weekdays, alternating weekends, and on-call coverage after training. Candidates with customer service experience and familiarity with healthcare registration systems will be well positioned for success. Responsibilities:• Welcome patients and visitors professionally, creating a positive first impression in urgent care and outpatient lab environments.• Complete registration activities accurately, including demographic updates, insurance verification, and collection of required intake information.• Coordinate patient access workflows by confirming eligibility, securing authorizations when needed, and supporting benefit-related inquiries.• Respond to inbound phone calls and patient questions with professionalism, clarity, and a service-oriented approach.• Use electronic health record and patient access platforms to document activity, maintain records, and support efficient scheduling and check-in processes.• Assist with billing-related intake tasks by ensuring account information is complete and aligned with organizational standards.• Support rotating coverage needs, including alternating weekend schedules and on-call responsibilities following training.• Work collaboratively with clinical and administrative teams to maintain smooth patient flow and timely service delivery.
2026-10-28T00:00:00Z

Customer Service Representative

Burlington, MA
onsite
Temporary / Contract
20 - 26 USD / Hourly
We are looking for a Customer Service Representative to join a busy on-site team on a contract basis with the potential to become a longer-term opportunity. This role is ideal for someone who brings an approachable communication style and enjoys supporting customers in a structured office setting. You will handle day-to-day customer interactions, assist with orders, and help create a positive experience for clients while working closely with an efficient team. Responsibilities: • Respond to inbound customer inquiries by phone and provide accurate, timely assistance with products, services, and account-related questions. • Enter and update customer orders carefully in internal systems, ensuring information is complete and correct. • Support inside customer service activities by coordinating with team members to resolve issues and maintain smooth daily operations. • Make outbound calls when needed to follow up on customer requests, clarify order details, or provide service updates. • Maintain a courteous and attentive presence in every interaction to deliver a strong customer experience. • Track customer concerns and escalate more complex matters appropriately to help ensure prompt resolution. • Contribute to an organized office environment while adapting to a fast-paced, team-oriented workplace. • Build product and process knowledge over time to support customers effectively and prepare for possible growth into future sales-focused opportunities.
2026-10-28T00:00:00Z

Customer Service Representative

Salem, MA
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to join Harbor Sweets in Salem, Massachusetts for an onsite Contract position supporting the team during the busy holiday season. This role is ideal for someone who enjoys helping customers, managing order details accurately, and contributing to a collaborative office environment. You will handle incoming inquiries, process orders in Shopify, and support daily customer service operations with professionalism and efficiency. Responsibilities: • Process customer purchases and updates accurately in Shopify while maintaining organized order records. • Respond to inbound calls and customer inquiries in a courteous, timely, and solution-focused manner. • Provide support for order-related questions, including status updates, product details, and general assistance. • Make outbound calls when needed to clarify order information or resolve customer concerns. • Use Microsoft Office tools to track information, manage basic documentation, and support administrative tasks. • Work closely with a small onsite team to help maintain smooth day-to-day customer service operations. • Deliver a positive customer experience during a high-volume seasonal period while balancing multiple priorities.
2026-10-28T00:00:00Z

Customer Service Specialist

Wilmington, MA
onsite
Permanent / Full Time
55000 - 73000 USD / Yearly
Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity. Our client is looking for a customer service candidate with at least 1-2 years of professional business to business experience. A Bachelor's degree is preferred but not required. Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role; it's a far more strategic customer service function. If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!
2026-10-22T00:00:00Z

Customer Service Rep.

Salisbury, MA
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a customer-focused individual to join our team as a Customer Service Rep. This contract opportunity with potential for a long-term role is ideal for someone who enjoys coordinating service activity, supporting customers by phone, and keeping administrative processes organized. The right candidate will play an important part in ensuring service requests, job records, billing details, and vendor communication are handled accurately and efficiently. Responsibilities: • Coordinate appointment calendars for sales meetings, service visits, and installation work to keep operations running smoothly. • Provide responsive support to customers by handling inbound inquiries courteously and helping resolve routine service-related concerns. • Assign and communicate daily work orders to field technicians, ensuring schedules and service needs are clearly understood. • Process vendor orders as requested and follow up to help maintain timely delivery of needed materials or services. • Organize and maintain digital and physical records so job documentation, correspondence, and reference materials remain easy to access. • Enter job-related information into internal records and keep costing details current to support accurate project tracking. • Contact customers regarding outstanding balances and assist with accounts receivable collection efforts in a courteous manner. • Prepare and issue invoices for completed installation projects and service calls while updating billing information as needed. • Open new job files, maintain the active job log, and revise records to reflect approved changes or updated project details. • Support written communication with customers and vendors by drafting correspondence and assisting leadership with administrative follow-up.
2026-10-28T00:00:00Z

11 results for It Service Coordinator in Boston, MA